CB Automotive Fueling and Charging Circle K poor customer service

Circle K review: poor customer service 8

OrdinaryPerson of Mobile, US

Dec 23, 2010 5:20 am EST

Resolved

Featured review

Decemeber 22, 2010
Approx time: 10:05p. M.
Re: refused service because they cannot break $100 bill (Employee says "company policy")

I am a regular customer who fills up gas at circle k almost every evening because I travel apprx 50 miles to work. Tonight I forgot my debit card at home. However, I had 2 $100 bills with me, which they refused to break.

There are two registers in operations and 2 employees working, none of them were willing to provide service.
I specificly told them that my car wont hold more than $20.00 as it already has some gas in it. But they wont listen and said rudely "we are sorrry! It's company policy. "

I know they were lying and if not the company policy is defenitely ignoring customer satisfaction.

I will never go back to that store again and I would suggest the same to others.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments

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cashier1

st louis, US

7 comments

cashier1 of st louis, US

Dec 28, 2010 5:37 am EST

how would you feel if you were only supposed to keep 75 dollars in your drawer at a time and had a timed safe. you would only be able to vend every 4 minutes, and then, you were only able to vend 20 at a time. that takes nearly 20 minutes.imagine that poor cashier with a line around the store all because you were too lazy to stop at a bank. that's what they are for.

TipToe732

2 comments

TipToe732 of US

Jan 19, 2011 8:09 pm EST

Yeah depending on how late it was, Circle K employees are only supposed to keep a certain amount of money in the drawer, I assume your probably going in during their 2nd or 3rd shift, both are not allowed to keep the amount of cash you would need as change in their drawers at any given point.

Hammon

Indianapolis, US

1 comments

Hammon of Indianapolis, US

Sep 14, 2011 5:56 am EDT

I've worked as a clerk, or "cashier" for three years now; and although that may not be a lot of experience in the business-it's enough to know company policy. And it is one hundred percent fact that the second and third shift are absolutely-not allowed to break any bills larger than a fifty. In another note, I've also heard complaints about employees getting money out of the safe to put in their register; but yet are unwilling to do the same process to break the customers bill. Well wake up, the safe is their for the employees register and the employees register only; so when they are running low on change to give customers through out their shift. It is not their so they can get into it, just to give you change for a one hundred dollar bill.

luis betancourt

El Paso, US

1 complaint

1 comments

luis betancourt of El Paso, US

Mar 14, 2012 12:56 am EDT

Verified customer

"I WAS JUST ROBBED BY A CASHIER" i paid five dollars of gas and waited for the pump to turn on i waited for over about a half hour and no gas. I went in the store to talk to the cashier an i told him whats going on. He stated " I already pumped the gas an laughed at me and told me to get the f*** out of the store". I asked to have a customer service number so i can speak with someone about thgis ridiculous situation. He stated " He cant give it to me and said to come back in the morning. He never gave me my money back and nothing was done about the situation. This is the type of people they hire an have working at there store, i dont need to be wasting my hard earned money just to get robbed by a cashier suppose to be doing his job...

poia

1 comments

poia of US

Jul 08, 2012 5:31 pm EDT

Store 5677 at 83rd and glendal . Rude never enough cashiers . Dont have reciept paper in the machines and instead they give us a different pump number reciept. WTF. Store is dirty. They have long lines and then when you dont know they have a line, they are so rude! I wont do business there EVER again and I will personal tell my friends not to go there.

Employed41

Charleston, US

12 comments

Employed41 of Charleston, US

Jan 10, 2013 12:18 pm EST

Cheese with your whine?! We are not banks! MOST gas stations are not allowed to take 100 dollar bills due to safety reasons..and especially when you come in only wanting to spend 2 dollars! Just go get change pay for your gas and move the hell on!

Mr. S.

1 comments

Mr. S. of US

Jul 29, 2015 9:08 pm EDT

No convenience store operator would in their right mind break a 50.00 or 100.00 bill (unless they only needed to give 20.00 or less back). I was a clerk, assistant store manager store manager and a zone manager never did i ever allow my team to break a large bill. This Is for 2 reasons 1. So they don't get robbed The second reason is counterfeit 50.00 and 100.00 bills. Even If It meant losing the customer. Store safety Is number one. All stores at the time had a atm machine in them . As soon as the neighborhood finds out you have that kind of cash on hand you can count on increasing your odds in getting robbed by 75%.

Scalifornica

Chico, California, US

1 comments

Scalifornica of Chico, California, US

Jul 28, 2021 8:43 pm EDT

Yeah this is normal. It’s for safety reasons also if a bunch people use large bills you run out of change fast. It normal IS company policy. So even if they wanted to accept it they could get in trouble for doing so. Plus, the attendants make hardly any money and you should keep that in mind when you lodge these kinds of complaints against them. They are not getting paid enough to have to put up with petty grievances. All you have to do is keep in mind that almost NO gas station in the US will accept large bills, so just deposit it first or break it at a grocery store…for everyone’s sake!

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Circle K phone numbers

1877
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Eastern Quebec & Atlantic Division

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Norway

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Poland

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Sweden

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Grand Canyon Division, Phoenix, AZ

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(850) 454-1070
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(331) 251-7300
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Heartland Division, Lisle, IL

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(912) 285-4011
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+1 (800) 324-8464
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Texas Division, San Antonio, TX

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reply@circlekeasy.com

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1130 W. Warner Rd, Bldg B, Tempe, South Carolina, 85284, United States

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