Citi Mobile® review: Closed my account for no good reason

Over the weekend - we visited our citi mobile app to accept an offer from citi bank to transfer the current card to another card they offer with better points and a waived annual card fee the first year. Surprisingly - citibank closed my account. I have been paying my account diligently (via auto draft) - never been late - paid my account off several times - been an excellent customer - not to mention about to buy a new home so this closing of our account will harm us tremendously. : (we've never had a closed account - a charged off account - or any negative impact to our credit. I and my wife both have an excellent credit history.

We had one issue that was out of our control that resulted in a total statement balance payment in july and it deducted the total balance of $5143 from our bank of america account instead of the usual payment of $500-$1000. Which would usually be considered a positive.

Citbank advised us to call boa and reverse the charge so we get the correct amount to them which is what we did. Unfortunately - boa could not reverse the payment and we adjusted for the month.

The following month the payment withdrawn and we were advised it was reversed and to correct it and we did immediately through the online app. Found out-boa automatically adds a block when such things happen or are reported to prevent any payment from being made from that account and I had to correct that. Once it was corrected there were no more issues and payment was made and cleared. Why wouldn't citbank reach out and give us a fair chance once seeing this account has always been in good standing and this issue was not a fault of our own instead of turning to such harsh measures on the consumer? I was thinking of opening a business checking with this bank and just spoke with someone friday! I almost deposited $100k into this bank! God is always there in the signs he shows us 🙏