Citibank
Reviews and Complaints

Citibank closed all of my accounts including Best Buy. I always pay on time. My debt ratio is high, however I have money to pay everything off. I'm earning more interest in that account and have chosen this temporary, until the first of 2022.

12/12/2021--Spoke 4 times with fraud dept. 4th time with "oscar", a supervisor. I could not answer "secret" word as I had not used it in 9 years. Someone put a fraud alert on the account as a result. All 4 phone calls kept addressing my wife's account which had nothing to do with the account I called about--mine. I tried umpteen times to explain to "oscar" he was referring to my wife's account and not mine. He stayed his course and kept referring to the "primary" user. I said that was me. He continued with my wife's acct., which I did not call about. I continued to tell him I would not address her account, but only mine. Bottom line-- we got no where because of 5 [censored]s who would not listen to the problem I called about, but simply followed their protocol. We now have to wait 7 days for a "fraud" letter to show up before we can resolve the issue with her card? Ridiculous!

Customer service is a strong F! Every month you loose my payment. I spend more than an hour on the phone every month trying to get this corrected! You ask me to gather all info on my end when it's YOU THAT LOOSES MY CHECK EVERY MONTH! Sent all bank statements proving payment and cashing of my checks that you claim to not receive, then tell me you received a payment from some weird bank, so you received my money but can't seem to figure out where to put it?! You can't see your head because it's so far up your a$ and then blame it all on Covid! Such [censored]!

I recently applied for an online savings account. I went in and completed an online application with all of my personal information including SS#. It first asks you to verify your zip code to make sure your city qualifies which mine did.

Upon my submission of the application I was informed that I was declined (a letter would be sent to my house in 7 days informing me for the decline reason), as a former bank employee I was concerned my credit had been compromised (as I have 800 + credit score). I then called Citi group customer service and was informed I had been declined but the representative could not tell me why and needed to wait for the letter. I explained that I travel south for the winter and would not be home until April. So I was referred to another number and was told the same thing.

I then put a complaint with the BBB and went through the back and forth of submitting a complaint, and a few weeks later I received a call from an arrogant customer service representative stating that my application had actually been lost. This didn't settle well with me as I most likely had a credit check completed, and where did my information go?

This type of unprofessional business practice is what is driving demand for cryptocurrency. People are tired of the inconsistencies, errors or lack of integrity of the banking system.

Bond matured 30/10/21. In a letter dated 6/11/20, Patricia Mortimer (Head of Compliance) said I would receive a letter up to 7 days before payment is due.
No letter or payment has been received, some 5 to 6 weeks later than promised. I have sent emails to Abigail Courtney (Investor relations fixed income desk) but have not received a reply.

Unauthorized charge for $357.84 found for February 2, 2021 when statement from Citicards received. Vendor posted as MOTEL 6 TALLAHASSEE [protected]. Phone call to that phone number made and a male voice with heavy India accent said it was a mistake and would be credited. When it wasn't, Citicards was phoned. Fraudulent charge was credited March 8 then reposted April 13. Complaints were sent by phone, mail, and email but Citicards said I took too long to complain. On subsequent calls to Citicards, I was told the charge had been removed for the second time (false) and an investigation started for a legitimate charge. On advice, I phoned Citicards and requested a supervisor but denied. Email complaints also sent to headquarters of Motel 6 and their parent companies, G6 Hospitality LLC and Blackstone Group. They have been ignored.

I have not had such a bad experience before in trying to reach an associate to help me access my Citi Bank checking account online.
The automated system keeps trying to put me into getting info on my credit card. When I insist on info on a checking account individuals keep transferring me to another person — general information three times technical support three times, and checking account dept twice. All of the persons I spoke with were not native American English speakers and thus clear communication was difficult at times.
Meanwhile, I was holding on the phone waiting for a technical agent up to 45 minutes on one occasion and was suddenly dropped. I have yet to be able to reach a person who can access my checking account and help me get the website to accept my user ID and Password or help me change these so the website will let me access my accoun. On hold now for 35 minutes, I have just been summarily dropped again.
STAY AWAY FROM THIS BANK if you want good customer service. Their automated system is repetitive and their agents seem not able to handle what to me is a simple request.

Citi bank recently closed my Costco Citi Credit card without any reason. I pay off the balance every month and I never late payment. The most hurtful that I have close to $600 rewards unclaimed certificate supposed receive on March, 2022. That's not a fair business Practice. Now it make me feel like I should cancel my Costco membership since they are the partners together. They are not honestly.

I opened citibank checking account on oct 4th 2021 and deposited $50500. After few days they have blocked and closed my account. Called citibank so many times, no proper response from them. I get call diverted to Philippines and they don't understand anything. Got a letter from citibank saying they will mail out my check after 60 days. WHY? Im very sick and health has declined due to mental agony caused by CITIBANK STEALING MY MONEY. I'M A LAW ABIDING US CITIZEN PAYING MY TAXES ON TIME. CITIBANK SHOULD BE HELD ACCOUNTABLE FOR ALL THE DAMAGES. IF ANYTHING HAPPENS TO ME CITIBANK IS RESPONSIBLE.

Maria Anand
[protected]

This complaint has already been filed, however, no response has been received. Once again I will give Citibank a chance to respond, hoping there is one individual in this organization who is professional enough to respond to these unethical business practices of this organization.

In June, 2021 I called "Monica Ray" [protected]) in response to her telephone call to my 91 year old mother regarding saving her money by consolidating her credit cards. Monica Ray put me in touch with "Marissa", who conveniently doesn't have an outside line. After an indepth conversation with "Marissa", who was very understanding, it was understood that $650.00 of the origination fee would be credited back to my mother, because of her limited income. Because of this promise I agreed to consolidate my mother's two credit cards.

Long story short, as of this date no refund has been received. After numerous calls to "Monica Ray" I was informed it would be refunded back to the source from which it was received. Obviously another lie.

It is deplorable that your institution exploits the elderly and uses such unethical, unconscionable means to get business.

Acct: June Casso
33 Sagamore Road
Meriden, CT 06450
Acct Ending in : 1765

I want to open a complaint for the bad services and fraud of the promotion of Citi Miles Ahead; I receive a promotion of 40, 000 miles in October 2, 2020; I opened with a Citi bank specialized agent an account ([protected]) and comply with all the requirements of the deposit of 50K and 90 day in the account; I called to customer service several times and never receive an answer; today they told me that because I sent the money from another Citi bank account I was disqualify for the promotion after 1 year (I think is in the small letters), I understand that this promotions is a fraud and instead of give a customer reward give frustration and motivate to cancelation of the account.

Also the quality control of the customer service is very bad; the agents hang up the phone several times without a reason today; hope you can resolve this situations because is very bad recommendation for your clients.

Alberto Botello
[protected]@hotmail.com

Citibank Branch:
2789 N University Dr, Coral Springs, FL 33065

This is one of the worst bank customer services I have experienced. And I saying this not only because I had one bad experience but it's because I get the same horrible service every time I went to the back when needed assistance. The two Carlo's (that is Carlos Ycaza and Carlos Ladino) haven't improved their extremely poor service one bit. In fact, it has gotten worse. They are both arrogant and rude. Once I asked Carlos Ycaza for assistance with some issues with my account and he handed me his business card with the customers' service number written on the back and told me to " Call customers service. I am going to do the same thing here if I sit down with you". Another time I requested to speak with the branch manager and his response was "I am in charge around here". I have concluded that these two guys, Carlos & Carlos, are much dumber than what I thought. I have given them the nickname of "Dumb and Dumber" (just like the movie). Many times when I am standing in line to make a deposit I see how poorly these two guys treat other customers. They are both misrepresenting a good bank and ruining its reputation. I have started looking into other banks in the area and doing my homework with each of their reviews. I didn't do this when I selected Citibank and probably this was my mistake. I will be closing both my checking and savings accounts and moving to another bank. Citibank should use these two guys as an option example of how not to do things. Their attitude is affecting the other bank tellers and seeing their service being lowered as well. This bank will continue to lose numerous customers if the corporate offices don't take action. I plan to close my accounts at this bank before the end of the year.

On November 4, 2021. James Maroney was charged for the 3rd consecutive year by Mc Afee. The 1st year we received a refund. Your procedure was to call the company, Mc Afee with a costumer service representative from Citibank on the line with you. The 1st year we got back refund no problem. Last year., we were given a refund but then it was taken back after investigation We were told to go to McAfee directly. We tried to get our money back but never did. We then called Citibank and told them not let McAfee to charge us again but you did ! My husbands card was changed 2times this year. How did this happen. The worse part is we got the same response from the supervisor of Costumer Service. They will look into it but we should call McAfee again. How secure can Citibank be if McAfee manges to get a card number that has been changed many times over the past 3 years we have a letter from last year dating back to January 9th 2020. They charged us 11/3/2020. We have changed our email to [protected]@gmail.com

I've had two credit cards for over 20 years with Citi. There were some obvious multiple fraudulent charges on my card for $.01 and $1 recently. Luckily I check my account continuously. I'm surprised Citi didn't flag those charges as fraud. I call Citi and I talk to someone who advised me to wait until the charges post and then dispute them? Why? Someone has my credit card info and let's stop the charges now before they charges something big. I insisted I need a replacement charge. I'm not sure why they would advise we to wait when it was obvious fraud? I may not use these card anymore because I don't want to have this happen again. I have plenty of credit with other companies that are on top of fraud.

Per above, I have immediately tried to contact Citibank and report this. The wait for customer service was over an hour so I hung up the phone.

Tried two other numbers, including their "Fraud Dept." number, which only referred me to robo options, none of which included speaking to a human being. Useless.

I am reduced to writing a snail mail to their corporate office in Sioux Falls, SD.

This is just outrageous.

Citi cards took it upon themselves to send me items that I did not request stating they sent me something advising that I had 15 days to respond and if i did not respond then they would send items to me each month. What freaking since does it make for you to send and charge a customer for items that you decide to send and continue sending without the customers consent. Citi has charged my account from July to Oct with $79.99 each month plus a $19.99, $6.49, $6.99. When I spoke with customer service on 2 different occasions one advised that I could keep the items with a 25% refund which I informed her again that I did NOT order anything and I do not want them. She then gave me the return address. The next day 11/3/21 I spoke with agent 474 who advised that I could only return the last 2 items that were sent to me because the time frame had expired with the other items. I know that I should have been paying attention to my bills instead of just paying them but this is fraud. How are you going to say a person has 15 days to respond and when they don't you determine they want something that they never ordered. I want my money back with the interest they charged as well as the company being charged with fraud. Thank you in advance Sonya Dalton, 108 Ridge street, Reidsville, NC 27320 [protected]@gmail.com, [protected]

I opened a checking account with Citibank in August 2019.
Then 0n August 20 I make a deposit of $8k and $100 transfer from my Chase bank, I received debit card and password.

One month after I went to study abroad, as soon as I arrived in UAE Citibank without announcement closed my account and still have my 8k balance.

I have been trying to receive my balance for more of 2 years now. It seems like nobody knows what to do or where should o go to fix it, I keep requesting to send check to me, but it never arrives. I have called them 46 times so far but talk to wall makes more progress. This bank should be closed for take money from people without any shame.

I have used a Costco Citibank card for years. I have always paid my balance (or more) in full each month. In 2020, I spent $84, 000 on this card. Citibank made money on my transactions.

Payments to two vendors got lost in the mail in September 2021; one vendor was Citibank. Without any warning, Citibank shut down my credit card and all my calls to Citibank were directed to collections. I found out there was a problem when my credit card was declined for a $25 purchase.

Very, very bad service. I have shut down this card. I will not patronize a creditor who thinks so little of a long standing customer to turn off a credit card without any warning. Shame on you Citibank. Your card is not exclusive to Costco. I am using another Visa for all my Costco purchases. I will never use Costco Citibank again.

I have did complaint last tow week ago sir I want do please see the metter
Because last ten years I cannot release my fund their bank is Citibank UK and I
Have send my all document with the complaints
Thank you
M kamal babu

they locked my account for no reason i wouldnt have had any fraud on my accound i lost my home my busniess everything i call and asked them about fees that constantly being took out my account then things got crazy my daugther read reviews on the bank and was like mom this not good. so i knew i was approved for my sba grant cause we lost everthing in hurricane ida and was relocated. im a single mom of 4 gitls i have my 5 grandkids and i take care of my disabled brother. i only had them as a bank because my last bank account was hecked. well after i called to check to see if i had a pending deposit they asked of how much i told them they said no and hung up. later that day they locked my account. no money to feed my family we were sleep in my vehicles i ot covid bp 187/113 .. i cried and begged them to tell why are they doing this the couldnt tell me they would be so mean im already sick weak no strengthen to just go off just crying but trying not to let my family see me cry. this is so heartbreaking . we found a new place they holding my money, i am not rich are even close to it every penny counts for me please help me find someone to help me get my money