Citizens Bank
Reviews and Complaints

My Son has had an account with Citizen's Bank for as long as I can remember. He has written checks to me that I have cashed at the Colchester CT Branch before.
Today I went to cash a check that my Son had made out to me and was told that I had to come inside for a fingerprint and fee of $7 to cash the check.
Why would I have to be fingerprinted and pay a fee to cash a check that is made out to me by a Citizen's Bank Account Holder (my Son).

I will tell my Son about this and STRONGLY Encourage him to move to another Bank.

If I had deposited the check in my Bank there would be no charge so why when I show up in person with proper ID do I get charged?

This happened on 9/26/18 at approximately 10:00am EST. I would like a REFUND of the $7 charge to cash my Son's check.
I would include the receipt for cashing the check but can't scan it at this time.

I received call from a Lady/Manager Name Jyothi. [protected]

Please investigate some of your Indian Origin Employees and make sure their legal status! I believe some of them are spies! Few days ago there is a lady Name Jyothi Called me and asking some form of documentation! I have been banking with you guys many years. I was wondering what is her motives? This is a clear cut case of harassment. I was wondering who putting this lady as a manager? don't you have any american kids for management position so that they know this is American banking not India!Please take appropriate action against this individual for calling and harassing business customers and asking for some kind of documentation. Please educate her that she cannot call customers by phone if she looking for sort of documentation! She is violating bank rules and this is a consumer fraud! Please get rid of this kind of nonsense employees from Citizen Bank for future improvement.
Thanks.
Varghese Francis, Broker/Owner
Account # [protected]
Partners Realty Advisors
Wayland, MA. 01778
[protected]

So I'm a day trader, I constantly have money going in and out of my account, so I usually look at my account and make sure it's at a correct balance; BUT for some reason (and this is only with citizens bank I have BOA DCU and CHASE never a problem) their app hasn't been working for over a week! They don't let you transfer over the phone only online which is accessible through direct web also not just the APP, but for a guy who works 14 plus hour shifts a day it not very ideal. I'm used to the app and I informed them I'm not able to sign in, my account is a negative with 3 overdraft fees, I was willing to payoff my account to zero balance as long as they take off the fees which weren't my fault since I had no access, and they told me only one can be taken off. So to save me the money and the trouble I'll just keep my money where I know it's safe and easily accessible unlike citizens BANK!

i found out through dedham housing that the secured box located outside of their office was broken into and that my checks were taken, whoever stole them forged my name on the back and citizens bank allowed them to cash it and the money is no longer in my account.. i called the 1-800 customer service number over 3 weeks ago and they gav me a claim number told me they would be in contact.. i ended up having to call them again because i found out it was 2 checks that were stolen and forged they told me to call back in ten days if i wasn't reimbursed... now i'm pissed i call today and she asked me if i received and signed and returned affidavits? i'm like what are you taking about nobody ever said anything about that the last 2 times i talked to someone.. then she says the affidavits haven't been sent out yet? so i'm like then why did you just ask me if i got and signed and sent them back if you haven't sent them yet? i'm confused i don't think you guys understand how serious this is ! this is my rent i need the money back in my account it's citizens fault you let people forge my name and cash checks made out to dedham housing authority? how does that happen? then she said i may have to wait 90 days to be reimbursed no way am i waiting that long for a huge mistake your company made .. my name is ellen buck phone number [protected] i would appreciate a call back from someone who knows what they are doing thank you

I noticed a promotional advertisement online for new customers to open a checking account during the month of March 2018.
The promotion was for a reward of $150 awarded to the new customer within the first 90 days, if a one time deposit of $500 or more was successfully direct deposited within the first 60 days of opening the checking account.
This promotion never advertised any "codes or any outstanding promotional buttons " to be pressed in order to be eligible for this promotion.
I simply applied online as the instructions noted and simply deposited over $500 into the account by May 2nd of 2018.
I waited until June to call and inquire about this promotion and I was informed that I would be eligible after August 3rd of 2018.
I called back on August 6th. and was disconnected twice by representatives. I again called August 9th. and was put on hold for over 40 minutes twice. After finally reaching someone that person started to ask for a promotional code, of which never existed and then attempted to transfer me to a supervisor but was disconnected again.
I called back August 15th. because a representative informed me that I had to wait until the 14th. of August in order for the system to complete some sort of monthly maintenance.
I called back again and was finally transferred to a supervisor who informed me that someone will reach out to me within 3 days from a research department.
Someone did call me 48 hours later but stated that I was not eligible for the promotional $150 because I did not press a button online which would have allowed me to be eligible.
My question to that person was;
I have completed the same online promotions with they're competitors within the same time frame and was awarded the promotions within the first 60 days without any issues, but citizens bank is different...,

This whole issue smells of SCAM! There needs to be better training all-around for staff members handling these types of issues.

I will follow-up with a complaint to the regional corporate office.

August 15th 2018 I went to citizens and withdrew 30$ which left a 21$ balance and a 16.71$ available balance. I went family Dollar spent 6.34$. The next day my account is overdrawn by 1.03$. They bank say funds weren't available but my receipt says different. Someone stole my money and deleted from the computer system to say it wasn't there. But I have proof.

I went to the citizens bank in dudley station roxbury branch requesting to unblock my card, the lady inside the brnach told me i was allset that my card was unblock and i was going to recive my pin tru mail in the next days,
But they never unblock my card, i spend there 45 minute in the process i been losing money sonce then, plus i still can't use my money

in April I went to the castle Village branch and had a complaint that I am always having overdraft fees/etc. The women who I am now aware of her name was Joyce I believe. she said If I stayed with the company they currently have a promotion where you have to have direct deposit of $500.00 or more and in 60days you will receive this $200.00 My fiancé has an acct and I am an authorized user, but she assured me it would be fine, and told me not to add Jeremy to my account so there would be no confusion. so we did so. well, about a month ago I called because have not received the money yet, and was advised by customer service that it had to have the deposit in by 60days, and then would receive the $200.00 90 days from that. called the branch to advise them that i was mislead, and the branch manager at the time advised me she would take care of it, and looked up my account and advised we would receive in 90days. May 18th was the day we deposited the money in the acct, which was very quickly after opening the account.
Here we are August. I called customer service to be assure we would get the deposit in August- August 4th the exact date customer service told me I spoken with someone. she said she needed to contact rebate team to see when I would receive rebate. She told me May 18th was my direct deposit date and they advised I would receive it at the end of the month, I asked for a more precise date and she told me 15th-20th.
I happen to be in a citizen bank today for work, because this is who we bank with. I asked if there was a more of date. she told me there are batches released, but let me get into your account to se.. she then advised me " you do not qualify because you are not considered a NEW patient". I told her a brief run down, and she says to call the branch who set the account up, bc if it was promised they should have to grant it.
I called the bank at 11:15am, sat on hold for 22 mins, but the young women who answered the phone was new and could not help me. At the point the assistant branch manager got on the phone and told me he had to call the rebate team, and would call me back. when he called me back he than told me what the other agent at the other citizen bank told me. I told him I did not feel that was ethical, being I have had complaints with this since the beginning. he says " sorry but you got the flyer didn't you and it says it in fine print"." I think this was a miscommunication and there is nothing I can do". I explained to him I have TWO kids under two and I have been patiently waiting for this money. he told me he could not give me corp and all he could do was make a " complaint for me and tell his supervisor whenever she gets back.
I want this to be taken care of asap, this is not fair as I was mislead to stay with the company and did not get what I was promised.

1)I am a small business owner, doing business with Citizens for last 2 years. Had business loans with Citizens in the past. Have been very complaint, never ever missed a payment, have excellent credit.
2)Me and my husband are both pharmacists and own a small community pharmacy. We have a business account with Citizens that gives a circulation of about 1 million to the branch we use.
3) Around June, 2017 we started planning our second location, talked to branch manager. She came over with a loan officer at the time "Laura Fentaura"
4) They looked at everything and offered us a term loan of 5years at a rate of 5.99%.
5) We were not ready to start the new pharmacy last year, but wanted to have every thing set up and checked before hand. Thats why we had that preview done. They
assured us that every thing looked great and we did't need to look any further. Just let them know whenever, is the time.
6) Now 8 months later, Laura has left the company and we have new officer Jeffery
Ozanich
7) I initially requested him a term loan/ Line of credit of $100, 000 for new business. But he couldn't even offer me even $50, 000 or even anything.
8) I went to another bank, and they will approve $75, 000 if I transfer both accounts to them.
9) Which I might, but I really like the branch manager Jaimie. So I thought I should try this route first and if this does't work then I will have no regrets leaving
Citizens.

6)

I recently opened an account online with Citizens. I needed a new bank account and came across the special for opening an account with Citizens online, which included a $200 dollar bonus into your bank account. Upon opening it I later found out you have to make a one deposit of $500, so I did. After doing this I was then told it has be a direct deposit check or thru Paypal, of which I have neither access to. I am very upset because I feel it was a ploy to just get new clients. I'd rather look else where for a bank who doesn't trick people into joining their bank, and then cancel my account. I feel this bank should take this off their promotions asap. Or be much much more specific and clear about it.

This citizens bank in Aspin wall pa has been remodeled and they removed the drive up teller window! on lunch break trying to take care of business in a rush, had to park walk in and wait while one teller was available...I questioned "why?" and was told most banking services avail on line or on the walk up teller/machine available in lobby. That does not work for me who is doing her 90yr mothers banking for her, i do not have a banking card for access to her accounts...What ever happen to customer service? if there is away for citizens bank to take one more person off payroll that is what they will do...But i do believe life goes full circle and when the banks return to customer service/person to person-that banking institution will grow in accounts and wealth--- give it time----all those baby boomers with money in their retirement accounts will go for customer service!

I am completely locked out of my account- not able to login, use the app, or even email the company. This is because I used the card out of country— which I TOLD the bank I was going To be doing. I gave them the dates and the countries, yet I'm still locked out without even an email or phone call, in a country where I have no phone service. Absolutely [censored]ing despicable.

Citizens bank in Rocky Hill, Connecticut has terrible customer service. I inquired about opening a retirement account. Am emplyee, Ryan, implied that I did not know basic financial saving information, then said he would have to call me back and never did.

On another occasion, I contacted the same local branch for debit card services. Ryan, once again, offered to call me back and proceeded to explain how busy he was.

It's ironic that Citizen bank employees do not care about the customers that are the reason they have a job! Luckily for them I am too busy to bother switching to another bank.

please review account # [protected] - it is necessary for me to close this account. currently it is 177.18 in the negative. could you waive the overdraft fees. currently I am in brinton manor rehabilitation - 549 Baltimore pike .glen mills pa [protected] room 318 admitted 03/28/18 previously I was in paoli hospital due to diabetic complications and assistance needed for walking. I have been unable to personally close the account ... cell phone has died no access to transportation...I need and I am requesting OD fees to be waived, can not afford.
please contact me if you have questions
patricia a O'Donnell - phone [protected]
thanks for your consideration .

I have experience the worst service in my life. I had Funds transferred to my checking account. Which took serval days of processing. Longer then the federal postal service. I could have sent money by mail and receive it faster than a transfer. Seven phone calls, calling the branch to activate my debit card. The call wait was over hour. After completely the called, the debit card was never activated. My card declined on serval transactions. The humiliation in public, inconvenience. Called the branch back several calls over a hour wait. I was still unsuccessful in speaking with someone, due to high call volume. So I have a new account, that I'm unable to pay any bills or making deposits or withdrawals. I have received late fee from other companies. It's saturday 07-14-2018 now I will need to wait until Monday 9am to close this account or Remove any of my funds. I'm totally digusted with this bank. I will never recommend or advise anyone to bank or financial issues with citizens Bank

Citizens Bank will hold funds for an authorized debit and will then post smaller debits that I made at a later date and then post the the transaction that funds were supposed to be held to cause my account to be over drawn. Your online banking and mobile app will show my account is overdrawn but does not show the transaction that allegedly brought my account to that status until days later where then fees are being assessed. I went into the branch located at 20 Island Pond Rd, Springfield, MA 01118 to try to find out and they were not able to see it or tell me what was either.
I am asking the bank to return any fees accessed.

Today I went to Citizens bank located at 25700 Goodard in Taylor, MI. I live in Ohio but work in Michigan. 2-3 times a year I may forget my ID and debit card at home. So today I went into the bank with my work ID as I had done twice before and was turned away. I explained to the rep that It was an emergency and that I knew my Driver's license #, my account number and my current balance. I was still turned away. How is it that twice before, I had no problem and today I was turned away in need of gas and food.

The tellers at the branch on Riverside Ave in Medford MA are not welcoming.
Not once was I asked "can I help you?" Not do that say hello, welcome to Cit Bank. Etc.
One particular experience I had, a tell said loudly to me while I was in line waiting, "why do you keep looking at me"
Also I have noticed constant turn around with the tellers at this branch.
Very unfriendly people

I had an account with citizens when I lived in Pittsburgh, then I moved back to philly about a year ago, and went to citizens bank to bank, they told me that my account was closed and I should open a new account there, I told them to check the old account to see if everything was ok, they did and approved there was nothing showing up negative about that prior account. So we proceeded, about 2 months later they took around 8 days to clear a $1000 check and seemed odd, then I noticed a $260.00 charge for no reason. Took them a few days to figure it out but it turned out I overdrafted about $20 on the old account that they saw and covered up for no reason, I would have paid it right away if I knew but they wanted free money, I even have the paperwork I signed saying I do not authorize citizens to pay for anything if I don't have the money in the account, they did anyway after I notified them of my moving. Now they just give me the run around that I'm to blame. I'll be closing my account indefinitely on video so my lawyer has more to go on when they do it again. Citizens bank steals your money and blames you to make up for them stealing your hard earned money. I wouldn't use citizens bank ever even if they were the only bank around. I'd rather actual people to get my money then these evil creatures. #anybankbutcitizens.

On 7/5/18 I noticed the check that I deposited at the ATM on 7/2/18 was recorded as $1.00 instead of $100.00. Realizing the mistake I called the bank and was told I had to file a complaint, so I went into the bank located at 2942 N 22nd St. Several people and myself started complaining about the lack of people that was there to help us. I stated that one representative was on a personal call bcuz I heard her say something about her mother. Another rep made a statement that we can go to 11th &Lehigh. When my turn came, I had to see the person I made the remark about her being on the personal call. She then got u went to the back and got the manager. He came out talking down to me about do I know how to deposit through the ATM; asking me was I alright and I responded when your money messed up everything is wrong. He then ask me what's with the attitude and I was being disrespectful. I asked him how and he responded because I have an attitude. I then said how am I being disrespectful because I commented about her being on a personal call and he disputed that she wasn't. He also said they wasn't going to help and he's giving me his card because he knows I'm going to call and complain. He was condescending and disrespectful talking like an illiterate and don't know the working of the machine. He even told me where he went to school and he knows how black and white peoples act. I responded it's good to know he went to school and that's not important right now and it's said that blacks don't patronize their own and this is the reason why—-their arrogance and disrespect. And to top it off he dismissed like I was a nobody.