Classmates’s earns a 4.4-star rating from 358 reviews, showing that the majority of users are very satisfied with reconnecting experience.
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automatic billing without my permission
They say I signed up for trial membership of $9.99 a year and was automatically renewed after one year and billed my credit card $39.00. I did not sign up for a trial membership as I had not used classmates.com for several years. I called and talked to a representative and he said he would cancel my subscription and I would have to call my credit card company. I did call my credit card company and they disputed the charge but classmates.com would not refund my $39.00 and now I am stuck paying this. Lori, Santa Maria, CA
The complaint has been investigated and resolved to the customer’s satisfaction.
charging for service never received.
My complaint is the same as everyone else's. I succumbed to the 9.99 offer for an annual membership last year and never authorized automatic renewal. I cannot reach them by email or phone. It seems the only way to dispute a charge is by first logging in. Since my account has never been accessible, I can't do that.
This month's credit card bill showed a charge of 39.99 from Classmates.com. I have disputed the charge with my credit card company but they have not responded.
unauthorized auto renewal
Classmates auto renewed my account prior to the end of membership. I called to tell them no, I am not interested in continuing my membership and please refund my money (Yes, I had gone in before calling them to change my renewal to "manual" and remove my cc information).
Classmates basically tole me tough - we will be glad to cancel your account in 2011!
I then got in touch with my bank to explain what had happened and to dispute the charge - "auto renewal prior to the end of the current membership - membership cancellation request denied - refund denied" and was pretty much told the same thing - tough! Jp morgan chase must be in cahoots with classmates - they told me that I am "under contract" with them - regardless of whether or not I wanted to continue the membership! All of this happened while the charge was still pending in my account!
Beware! My only recourse now is reporting them to the bbb and i'm out the $39.00...
The complaint has been investigated and resolved to the customer’s satisfaction.
In the past I have renewed my classmates account twice...last time was july 2010 using their seldom seen $9.95 per year deal (this offer will pop up when you go thru the renewal process but then decide to not finalize...log off and up pops the $9.95 per year offer)...i exercised it using a credit card I knew would expire well before the next classmates renewal date.
automatic renewal billing
Classmates.com recently charged my credit card for a yearly renewal automatically without notice. I updated my profile several months ago and I thought I had changed the automatic to manual payment for renewal. According to classmates.com it's too bad and I am out the $39.00 bucks whether I use their site or not. I am under the impression that some states have passed laws against automatic renewals without authorization by the subscriber. If not it should be!
Thank you,
The complaint has been investigated and resolved to the customer’s satisfaction.
I just found the same charge on my credit card, placed there by Classmates last month when my membership expired. I had renewed my account in February/March of 2010 when it was still Classmates and not Memory Lane. I have not visited the site since shortly after I renewed the membership. I never made an agreement with Memory Lane and when I renewed my account last year there was no automatic renewal. Now they have me wrapped into some automatic renewal agreement with Memory Lane that I never agreed to or knew about until today (never received an email from them either). How could I know that I needed to opt out before my 2010 membership expired if I never visit their site? It's not mandatory to visit their site. Their site is lame, that's why I never visit it and I had planned to never renew my membership there after 2010. It's like they knew that a lot of people were not renewing their Classmates membership, so they found a way to rip people off. By the time you realize they took your money without authorization, it's too late and your card has been charged. Classmates/Memory Lane has a big surprise coming. My credit union is going to remove this UNAUTHORIZED CHARGE from card account and I will never give Classmates another dime. My husband also removed his account. They screwed up and lost another customer. They are crooks! It's very rude to sneak people's money without notifying them beforehand, so they can opt out; and then to give people the proverbial finger once you find out what they've done. Like we want to do business with them after their little stunt! Not! Looks like they another class action lawsuit slapped on them.
illegal billing
On my latest credit card statement there was a transaction for $41.25 US dollars for a withdrawall on the Sept. 25 to 29th. This was not done with my approval.
I quit Classmates as a Golf member in 2012. I have been charged each of the last two years? Why does this happen to me and as I can read, to many other former Classmates members. Someone has lodged a Class Action Lawsuit which I will gladly join if they send me the information required.
Wayne R. Moore
Ottawa, Ontario. Canada
Ki1 1J3
reporting unauthorized auto-renewing
Filea complaints with the bbb and attorney general-links below
They go under classmates online inc. renton wa 98057
Www.atg.wa.gov/fileacomplaint.aspx#online
Attorney general - washington link to file online
Http://alaskaoregonwesternwashington.bbb.org/
File online with bbb
Many of their addresses:
Classmates.com 1100 oakesdale ave, renton wa [protected]
2001 lind ave sw #500, renton wa [protected]
333 elliott ave. w. ste. 500, seattle, wa [protected]
last 2 replies are spam
unauthorized charge
Fraud of the decade: after having a free classmates membership for a year, classmates offered me a special one-year gold membership for $19. I accepted but after a few months I realized that the information on the site was stale and I planned to let my membership lapse. Classmates had other ideas, however.
Without my knowledge or authorization, they billed my paypal account $39 for an annual subscription. I emailed classmates a half-dozen times and each time they responded with the same "canned" email: they were sorry that I canceled my membership but I should continue to enjoy the service for the next year —
In other words, "screw you, sucker!"
I filed a complaint with paypal but they dismissed my claim for an absurd reason that was pure double talk and had nothing to do with unauthorized use of my account.
I wrote my state attorney general's office asking them to investigate classmates. This company must be put out of business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Someone sign me up to a site called Clasmates.I didnt authorize this used my credit card..Please remove me from this > Please return my money back to my checking account..Thanks Cecilia Lee...
read the fine print, like every other website out there, once you subscribe - you automatically renew. you have no recourse unless you call beforehand and have written proof.
its all on you buddy.
unauthorized charge to credit card
This company took $39.99 out of my pocket and called me to return it. Don't take no for an answer. Call every number and every executive personally. Email your states attorney general. Act like your crazy.
Heres my list of numbers - if they say no - go to the directory and randomly dial names "smith" is a good one.
[protected] (direct line to erik randerson vice president investor relations)
[protected]
[protected]
[protected]
[protected] (classmatesmedia)
[protected]
[protected]
[protected]
[protected]
This company is also called classmatesmedia and the parent company is united online.
Linked in is a great source for contacts.
You want to see the guy who have your money?
http://investor.untd.com/management.cfm
Try emailing
Erick randerson
Vice president investor relations
[protected]@untd.com
Direct line [protected] leave a message.
Don't give up! They don't want to deal with you.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged on credit card without my permission!
I signed up for classmates.com several years ago. I only wanted to try this for one year. That was all I agreed to! I just discovered that they are still billing my credit card company! I have no need for classmates.com! Who needs them when you have free facebook! I hope that other people will diligently check their credit card statements to make certain that this business is not still taking money that has not been authorized! I'm as mad as fire!
I just found out the same thing has been happening to me. I ended my membership with Classmates.com in 2007 and they have been charging me $15 per quarter without authorization. I called Classmates and they confirmed my membership terminated in 2007. They could not tell me where the money was going or to which account. I have my credit card and bank looking into it. If I'm not satisfied with their results I will forward my complaint to the Attorney General's Office and see what they will do. I will also call a local news show to see if their complaint person is interested in pursuing this.
fraud!!
Warning classmates.com is committing fraud!I signed up for gold membership in aug. 1st 2010 and i have been unable to browse the website!I can only log in and get 1 page of my school members pages! I cannot email members nor have the full access priveledges as per my membership states!I have called customer services to get help and emailed with no response!The phone number listed on my bank statement is not a valid customer service number!You only get automated system and no help. Do not join this classmates.com as per all the complaints about the automatic billing and lying about members searching for you. These are real complaints and ihave to say they are all true!They are false and misleading!Iam filing a complaint with washington state internet fraud as well as a complaint to the b. B. B. Warning to all who want to join this site!
Often if one types in the name of a school (eg Delmar Harvard, St. Louis} one is presented with a link to classmates.com.
**********IF ONE MAKES THE MISTAKE OF CLICKING ON THIS LINK, AND THEN TRIES TO LEAVE CLASSMATES.COM,
IT IS IMPOSSIBLE WITHOUT DISCONNECTING THE COMPUTER . THIS COMPANY'S PRESENCE IS ALL OVER THE PLACE TOO!
class mates com just charges your account that reall makes me mad that they can do this
did not order
Sirs:
I was going through my emails ans kept finding some that were sent to me saying a school mate of mine had written in my guest book. I found three of them, I'm not a member of the class mate guest book so I went to the sight and sure enough I was listed.
I did not enroll in this book so I went to my banking on line and there it was where $59.00 had been taken out of my husbands checking account on 5-3-2010. I don't know how this happened but I want the money put back into the account.05/03/2010 POS Purchase 05/02 23:57 CLASSMATES.COM [protected] WA 508384 CLASSMATES. 5968 59.00 .
Please help me with this problem. I have already changed my password so whoever did this WILL NOT do it again.
Thank you,
Claida Williams
sorry i ever got involved with classmates ...just got a statement with the 39.00 renewal fee and although i called [protected] and cancelled the membership, i can't get a refund. if i had been told that when i got the trail membership, i never would have signed on. their service certainly isn't worth 39.00 ... guess i'll have to join the class action club, but i really don't expect anything fron that either
unauthorized charges
I was charged for another year on my credit card without my knowledge. They claim when I first signed up it was to be an automatic charge until I cancelled, yet they cannot provide me with any paperwork confirming that. I can't believe they would not send a renewal form just in case you didn't want to continue to use the website. When I called them, I wa...
Read full review of Classmates and 15 commentsbullying/harrassment
I have been a member of Classmates off and on over the years. I recently in the last month or so decided to check out the discussion boards. I was not welcomed at all! I was called an idiot by a woman called Lynn Williams, an @sshole by Beth Hudon, , and I left their board, and started my own, , they continuedon my own board !The harassment and name calling didn't stop there! It has continued since! I found a friend who has helped me, she knew the ropes on how to report bad behavior, I e-mailed CM and so far nothing has been done. I have had to hit the ignore button so as not to see what the others are posting about me, , I hear it's pretty ugly! I have not used a swear word on CM, but know how to defend myself. Now I think I have been kicked off of my own board, for what? I am unable to post, it says I have to join in order to post! I did nothing wrong! I would like to have a telephone number to CM to talk to them personally! I am not done yet! There have been some laws broken here!
The complaint has been investigated and resolved to the customer’s satisfaction.
termination/cancelation of service
I would like to terminate and cancel my subscription to Classmates.com. Please stop automatic payments out of my checking account for $15.00 each month on this account.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please stop taking money out of my account. I have contacted you three times over the last year to stop the deductions and hear evertime that it will be the next billing cycle. It has been a year! I call today again, and you in a meeting. Please contact me and make it stop and provide me a refund for every $15.00 deduction over the last year. Please take care of my issue now.
I have been contacting classmates.com for over a year to stop the billing of the $15.00. How do I get it to stop. I do not use the service and have requested on three differnt times for them to end the billing. Classmates.com please contact me at brouwer.1@netzero.com
lying and unauthorized charges
I contacted classmates.com about a month ago. They were using my brother's name to entice people to join classmates. The problem is my brother Died March 26th 2009. Classmates contacted a friend and neighbor of mine, (That my brother's and I we'nt all through school with). I told them they were being Very fraudelent by telling people he was trying to get in touch with them. They would'nt even appoligize, Even when I told them They owed my family an appoligy for using his name. While E-mailing them I ask them to cancel my membership and never bill me again, (I tried to do it by following their directions, I could'nt make it work)
I thought they would at least honor this request, after what they had done. Guess What? They just billed me again. Now I'm trying to get them to refund that money. I would "NEVER" be a member of classmates.com again. Nor would I recommend them to Anyone ! My personal opinion ! "VERY POOR" Business practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
I HAVENT USED CLASS MATE IN OVER A YEAR. WHY HAVE YOU CHARGED ME? I DIDNT AUTHORISE THIS LAST $39.00. THE FIRTS ONE YES. WHY DONT YOU NOTIFY A PERSON FOR THERE NEXT BILL. PLEASE TAKE IT OFF. IT WASTNT AUTHORISE BY ME.
HOWARD HUEBNER
on my credit card i am charged a $39.00 fee for what? i havent used classmate in over a year. why am i charged. sounds like robbery to me.
howard huebner
online scam
This actually is a story for the entire country - Two years ago, I joined a website called classmates.com - this site will let you find old classmates, get reunion info, etc - In the two years that I had this service, I really never used - So, I was just going to let my subscription expire - Wrong! This website billed me for another two year subscription -...
Read full review of Classmates and 9 commentsselling my information
Classmates sold my information. I signed up for a free trial with classmates.com and cancelled my free trial within the 7 day period. I did provide my cc # for the free trial, believing it to be a legitimate company. Apparently they sold my cc# to a company called privacy matters, and I was charged $19.95. After finding this, I called privacy matters, they did take responsibility, and offered to give me my money back - however when I called classmates.com to complain about it, they took absolutely no responsibility. The extremely rude customer service person I spoke with explained that you have to enter your email address twice before they will give this company your cc #. I explained that I gave them my cc# and trusted them with it, not this other company, and if they are going to advertise, then the customer should have to enter all their information on the site of this other company, so that they know they are signing up with this other company, and not make it part of your purchase with classmates.com. She then rudely said again that we have to enter our email address twice, not once but twice before they will give them your information. I got very mad and told her I would not be using classmates.com again. She said she was sorry I felt that way. I am so upset with classmates.com, i’m not even mad at the company that took my money, because they at least are taking responsibility and refunding my money, but classmates.com for giving my information to other companies without taking any responsibility for violating customer's privacy.. Apparently privacy does not matter. What makes me even more upset is the customer service rep's attitude like it's ok because you enter your email address twice, which I don't remember doing, however with a name like privacy matters, it sounds like a program they use to ensure your privacy while you are giving your information online, as well as a lot of companies use your email address as a digital signature, so it's not far fetched to think that someone is entering their email address into a program called privacy matters as a digital signature of an authorized transaction. It amazes me at their ability to think it is ok.
The complaint has been investigated and resolved to the customer’s satisfaction.
same crap happened to us with Classmates and I also do NTO rmember signing my e-mail 2x either...it's a scam...classmates sux and r sneaky!
unsubscribe
Unsubscribed about 3 months ago. When I got my credit card bill this month, there was a charge for Classmates for 39.00. I want my card credited because I did not authorize this charge. Classmates is just a scam, you can't even talk to anyone about this. You call the number on the bill and they have a recording saying to go to Classmates.combilling, and you can't do anything but fill out a complaint. What the Heck???
Read full review of Classmates and 1 commentautomatic deduction without my knowledge
I signed up with classmates last year, have been member for sometime, but decided to join the gold membership, well I guess they automatically deduct once your year service s up and I dont recall seeing that anywhere in their website, this is totally uncalled for, I have now got an overdraft charge to my account because of them deducting $39.00 when I...
Read full review of Classmates and 27 commentsunauthorized renewal fee charged
I had the same thing happen to me. Except, I signed on for a one-time only fee that would expire in 3 months. It did expire...almost a year ago. Now, months later they charged me $39. I called classmates customer care # [protected]. I spoke to a guy who has obviously gone through the same old shpeel at least a hundred times. He refused to refund my money. I threatened to call the Better Business Bureau and he still refused. I finally asked to speak to his supervisor. The same guy came on the line shortly afterward and said he could do me a favor and exchange the $39 membership to a $9.95 membership. I said absolutely not. He finally agreed to make this exclusive exception just this once. They said they will reverse the charges. I then instructed him to delete any credit card information they have on file for me. He said he would do that, too. WE WILL SEE...if I don't see a refund within 10 days, I will dispute the charge with my credit card company. CLASSMATES.COM SUCKS!
The complaint has been investigated and resolved to the customer’s satisfaction.
They did the same thing to me! I signed up for a manual renewal, meaning I would have to intitiate the payment but they continue to charge me. When I complained they said I was signed up for automatic renewal. They completely lied and scammed me out of my money, refusing to refund my money for this whole year even though the charge just happened two weeks ago.
When I called my credit card company they were already aware of the scam Classmates.com was running and said they get calls about them ALL OF THE TIME! How do we shut them down?
Classmates Reviews 0
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About Classmates
The service offers various features that enable users to reminisce about their past educational experiences. Members can browse digitized yearbooks, view profiles of schoolmates, and share memories through photos and stories. Classmates.com also provides a platform for planning reunions and fostering alumni networks.
While basic membership on Classmates.com is free, which allows for limited interaction and access to content, the site also offers a paid subscription model. Premium membership unlocks additional functionalities such as the ability to view full profiles, send and receive private messages, and access more detailed information from yearbooks.
Classmates.com is designed to cater to a wide demographic of users who are interested in reconnecting with their past school communities. It serves as a repository of school memories and a tool for re-establishing connections that may have been lost over time.
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Overview of Classmates complaint handling
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Classmates Contacts
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Classmates phone numbers+1 (206) 301-5700+1 (206) 301-5700Click up if you have successfully reached Classmates by calling +1 (206) 301-5700 phone number 0 0 users reported that they have successfully reached Classmates by calling +1 (206) 301-5700 phone number Click down if you have unsuccessfully reached Classmates by calling +1 (206) 301-5700 phone number 0 0 users reported that they have UNsuccessfully reached Classmates by calling +1 (206) 301-5700 phone number
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Classmates emailsconsumerreports@classmates.com100%Confidence score: 100%Support
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Classmates address1501 4th Ave Ste 400, Seattle, Washington, 98101, United States
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THEY WITHDREW 39.00 FROM MY BANK ACCT WITHOUT MY AUTHORIZATION WHICH OVERDRAWN MY ACCT I DEMAND THAT MONEY TO BE PUT BACK INTO MY ACCT PROMPTLY. I HAVE NEVER WENT INTO THIS WEBSITE ENOUGH TO PAY 39.00 FOR IT. I HAVE CONTACTED MY BACK TO RECTIFY THIS SITUATION.I ONLY TRIED FOR THE 1 YR AND WASNT IMPRESSED WITH IT.NO MONEY SHOULD EVER BE TAKEN FROM MY ACCT WITHOUT ME AUTHORIZING IT.PLEASE TAKE CARE OF THIS PROBLEM IMMEDIATELY AND IVE BEEN ISSUED A NEW CARD SO YOU CAN NEVER DO THIS AGAIN.PLEASE RETURN THE M ONEY TO MY ACCT IMMEDIATELY SO I WANT HAVE TO TAKE OTHER MEASURES TO REMEDY THIS SITUATION SO FAR YOU HAVE COST ME 70.00 WHICH INCLUDES THE SERVICE CHARGE IVE BEEN CHARGED BY THE BANK.