Clay Cooley Auto Group’s earns a 1.5-star rating from 42 reviews, showing that the majority of customers are dissatisfied with their vehicle purchases.
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Nightmare
My husband and I recently went to Clay Cooley in Marietta Oklahoma after speaking to them on the phone and going through the whole review process and them saying my husband was approved. We had a 900.00 down payment and we were trading in a 99 F250 4x4, they said they were giving us 5200.00 for it! Ok, great, well, when we sat there all day LITERALLY all day, they said that we aren't approved and the only way they could do it was if we had someone to buy it for us and then just let us make the payments, ok well my parents said ok. We come back the next day with my parents and sign all the papers, give them all the info and leave in our 06 Isuzu. Well, then I start getting calls saying it needs to be returned because they couldn't get it financed. I said NO they said they would try another finance co., ok then they didn't get that one through either. It needed to be returned... I said ok I need my 900 & the truck back. They wont do it. We are going to be out everything, we have 5 kids, jobs, bills? Do not think so. So we still have the Isuzu and are probably going to be in trouble for theft but they totally messed us around. Clay Cooley is nothing but a joke and a nightmare.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor salesmanship
I went to Clay Cooley to see what types of deals they have. The salesman ran my information and told me I only qualified for in-house financing, which would help me improve my credit.
He then showed me several (10) used cars I could choose from. He said they were all the same price, regardless of the make or model, but he would not, could not tell me the price of the cars. Every time I asked, he kept saying, "This is to help you restore your credit."
I believe I ought to know the price of the car before making a final selection and if I ask, he should find out.
When he left to meet an appointment, the salesman he gave me told me the payment would be $400 for 4 yrs., that's $19, 200, but the car I looked at is only worth $10, 800.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agreed at a price for a New Nissan Kicks then they switched it to a cheaper one without my knowledge hoping I wouldn’t notice! Then they stole a college grade rebate and said it was taken off during negotiations! They did not know I had a college graduate at that time!
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If u have bad credit u have no reason to complain on higher prices if you had a good credit score the rate would have been much lower
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Clay Cooley Auto Group emailschase@comeseeclay.com100%Confidence score: 100%Support
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Clay Cooley Auto Group address1251 E Airport Fwy, Irving, Texas, 75062-4804, United States
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Shame on you! You falsified your information. You were not truthful about your credit. You would not return the vehicle and put thousands of miles it. You lied on several occasions about returning the vehicle and kept it for several months. Your lucky the dealer didn't put you in jail! don't hide behind your children...Pay your bills on time so you can qualify for a vehicle and I hope you don't teach your kids the way you behaved!