Clay Cooley Auto Group
Reviews and Complaints

I bought a new 2021 car and within 8 days the vehicle had broken down and sprayed coolant on my wife while driving. I had the car towed immediately and requested they honor their replacement family guarantee. Two weeks have passed and I have not received one call from anyone there about the vehicle or my request for a replacement. I have left multiple messages, and called numerous times and still received no updates or call backs. On my last call I was transferred 3 times and ended up getting my call merged with another buyer who was on hold. I have received rude customer service on multiple inquires and can not seem to find anyone who is willing to help. this has been the worst buying experience and the staff continues to offer no answers.

Advertised two cars with 5 miles as new. Confirmed the details and price but when I got to the Hyundai mesquite dealership they told me that those 2 cars were "service" cars with 5, 000 miles on each. Offered to sell me a new one for $4, 000 more but when I complained, they blamed their marketing person. Wanted to meet in the middle but only dropped by $1, 000.

Very shady practices. Would not go back.

So much for the promise that if they can't beat the price they'll give you the car. They can't even match their own price !

Complete con.

Once they get your money they will not return callas, texts or emails. Typical shady car dealers. Add 995 for some bs gps that they say has to be added, only give you one car key and will not follow up with info on a spare. Will never deal with any Clay Cooley dealership again.

Just felt you should know that I will never enter your dealership again due to the extremely poor service department. 10/09/2020 I took my rline convertaible in for service. The service manager I got did not introduce himself and refused to look at my problem, which is under warranty. I will not recommend your dealership due to the rude service manager who spoke to me.

Never again! I refuse to be treated like a peon.

I have filed complaints with CarGuru, BBB, and the State Attorney General's office regarding this matter. I took those actions only after trying to work this out with the dealership and getting nowhere.
On 9/14 I worked out a deal with Augustine Gomez to trade in my Mercedes E400 coupe for a Nissan Maxima sedan and $4K. The additional cash was due to the imbalance in value between the two cars. I had an appointment to keep, so I told Augustine that I would be back later that day or when they opened the following morning. The used car manager, Ron, tried to get me to stay and finish the deal, saying he could cut the check immediately and get me on my way. But I had no choice. I had to leave. I was there the next morning at 9:00am. The Maxima was ready for delivery. Augustine and I started the paperwork. I quickly noticed the terms had changed. The $4K difference had disappeared and now I would have money owed to the dealership. I asked to see Ron. He was not there. I was now dealing with Mike, and his opinion was that I had been mistaken. Now the deal was off and I should have left. They offered other vehicles that were of noticeably less value. I repeatedly said no. Then they offered a used Impala. The car had readily visible issues and defects that need repair and attention. I told them, I would make the deal if they would give me a loaner car and repair all of the issues that existed on the Impala. Mike said No. His position was that I had to take the car that day, and I could bring it back sometime in the future for service. I took the car. When I got home, I started inspecting the car more closely and realized there were more problems with the car than we originally discussed. I called Augustine immediately the next business day and said I changed my mind and the Impala was in no condition to be delivered as a used car. He said to bring it in the next morning. I was there at 9:00am. I pointed out all of the problems I had found. I asked everyone to allow me to speak to a General Manager or Clay Cooley. They said No. I again asked for my original car and cancelling the deal. They refused. At that point, they offered a loaner car and they would turn the Impala over to their Service Dept. I didn't want the car. It had too many problems. I asked again to speak with the GM. The Finance Manager came out to speak with me. I went over the entire experience with him again. When I told him that Clay Cooley sold a car that had not been fully serviced, had not been inspected, and had not been detailed, he replied that can't be true. We (Clay Cooley) put every used car through an extensive 171 point inspection before they are allowed on the lot. I said to him, "Not this car". He said I was wrong, and he went to get the inspection sheet evidence. He never returned. There was no paperwork. Mike still would not consider/allow the deal to be cancelled. But, he offered an alternative. There was another Maxima that was not as well equipped or valuable as the one I had originally agreed to purchase. But, if I decided on that car, I would forfeit the $4K that was part of the original deal. I was in a corner, and had no negotiating power. I test drove the car. The vehicle made a loud low pitched sound when accelerating to cruising speed. I mentioned it to Augustine during the drive. He didn't hear it. I said it could be the road, but I believe it's in the car. He said everything seemed fine to him. I took the car home. The next day I drove the car and the low pitched sound was still there. I drove straight to Nissan of Fort Worth. They took the car and called me a few hours later. The car was unsafe to drive. The wheel hub assemblies and bearings on the right side were damaged. Continued driving could have easily resulted in an accident. I once again contacted Augustine with the information. I want to come to an agreement with Clay Cooley. You have sold me two cars in one week. Neither of which did I actually want. The first car was dirty, damaged, unserviced, and uninspected. Yet, your internal procedures allowed your used car staff to push it towards a senior customer, assuring him everything would be taken care of at a later date. Then you replace that vehicle with one that has serious/dangerous mechanical damage that is audible to a senior customer with limited hearing, and verified/repaired by a different dealership's service department.
Can we go back to square 1 and do this right?

I purchased a 2016 F150 from them on 4/26/18.
I traded in a 2016 Jeep Renegade. that had an outstanding loan of around 16K.

They have not paid off my trade in and now the bank is calling and sending certified letters wanting to know why I have not paid the last 2 payments.

They promised that I would get a refund for an extended service contract I had on my trade...and now they have clammed up and refuse to give me straight answers.

They told us our loan was funded a month ago but we still have no tags or even a letter or payment book from the supposed lender.

I went personally (twice) to the dealership to ask what was going on and got the cold shoulder runaround and then a promise that the issues would be resolved in five days. When the five days were up without any changes, I wrote to the dealership via their on-line website contact page. And once again I have been ignored.

Worst experience ever at the Galleria Chevrolet location! I drove from FT.Hood/Killeen TX (+160miles) to buy a 2014 sonic rs and Tiffany assured me the last 3 days that the car was there and that if it was sold they would let me know. The day prior Tiffany called to confirm that I was still driving up there and that the Sonic was still there. At abound 920am Friday someone called me to confirm that I will be there by 1045 and that the Sonic was there. Soon I step through the door I ask for Veronica? Met with her, I sat down while she went to look for the keys. She comes back saying she couldn't find it and that she would check with the service department for the keys but said alex would start the paperwork. alex confirm that the car was sold the night prior and said they had another sonic in stock, a little higher in price in an LT model. I stopped him short and asked if it was a 6 Speed Manual and he said, no it was an automatic. I firmly said I wanted a 6speed manual. He said he'll be right back to look around and I told him that there was only 2 in the state. So I waited about 5min. While waiting I called Bruce Lowrie Chevrolet in FT. Worth about their 2016 Sonic RS and they still had it, so I hung up the phone and left the dealer. Alex and the other chick was at the front desk with other people talking next to the front door.

PS: The 2014 Sonic RS had 54k mile, at $10, 998? which was roughly $1k over NADA price of non Certified Pre-Owned (CPO). No pictures asked if pics could be sent to my phone day prior, none was texted to my phone.
If you're going to have a sales person in a professional environment, shouldn't hire a female with a tattoo of lips between her breasts. My fault, I should've realized that's a sign of a hood rat working for ratty business.

I am the owner of a 2014 Chevrolet Camaro, purchased brand new from Clay Coley Chevrolet. I left work early one day to get my oil changed, a recall issue, and 2 other issues taken care of with my vehicle at Clay Cooley Chevrolet in Irving, TX. I was there for a total of 5 hours, not including the hour it took me to get home in traffic. When I left the dealership, the only thing that had been done to my vehicle, was a car wash. I asked to speak to someone in corporate...they gave me a sales guy, who in turn gave me a 1/4 tank of gas like that was supposed to make up for the time that was now gone from work day. I called to speak to the General Manager, and when he answered the phone he was already rude. By the end of the conversation, he spoke to me as if I was seeking money, and told me to "have a nice life" and "don't come back to Clay Cooley Chevrolet EVER". I couldn't believe it. To this day, thinking about the way I was talked to and treated, brings me to tears. I work so hard for everything I have and feel I should have been treated with much more respect, but that didn't happen. I contacted GM for assistance, and my call was escalated. I spoke with someone who advised me the situation would definitely be handled and the staff at Clay Cooley Chevrolet would be reprimanded for their actions towards me. She also told me I could expect a phone call from Clay Cooley apologizing for the way I was treated...HA HA, that was a joke. Absolutely NOTHING happened! My vehicle has not been fixed, and my key is still getting stuck in the ignition. Went to Reliable Chevrolet in Richardson, TX and had my oil changed at least...got my car back and there are huge dirty, oily hand prints on my hood and my trunk...I am going to sell this vehicle that I once loved and was so excited about owning...I want no parts of Chevy or GM if this is what I have to look forward to...

On June 14, 2014
I went out to Clay Cooley of Irving, Texas and traded in the 2008 Chevrolet Cobalt that I had purchased from the same company in July 2013. The sale went thru and I was given a 2014 Chevrolet Sonic with a payment a little higher than I had been paying. When I bought the old Chevrolet Cobalt the company tells you to make all payments on time to rebuild your credit and to come in after 1 to 2 years to trade in the old car and get a new car. I changed my Auto Insurance with Geico. I changed my toll tag and put it on the new car, and then on Wednesday June 18, Clay Cooley sent the wrecker to come to my home and repossess the new car, saying that because my job had laid me off, and I did not have 2 check stubs I could not get financed for the new car. My current income is Social Security $1500, and Unemployment $900 a month, and I also have a IRA for $33, 000. I spoke to Justin Carr who is one of the managers, Damian, and Harold an account representative, all to no avail. I was left with no way to the dealership to get my money back of $1500, and no way to any of my clients. This is the worst company I have ever done business with, and when I do pay off this 2008 Cobalt I would never purchase anything from Clay Cooley. I will be advising every friend, co-worker, relative, anywhere and everywhere not to ever purchase any vehicle from Clay Cooley. I know that I have challenged credit, This is the reason I was rebuilding my credit with them, since my sister and mother were ill. I am trying to pay all of my current bills on time. I wasted four days with this worthless company. I even contacted channel 4 News.
Vickie Spears
Dallas, Texas
[protected]

Clay Cooley is the worst place to purchase a vehicle, they tell you they can help you even if you have bad credit or no credit. I went in to do a trade in the offered me close to nothing on my trade in and still wanted $4000.00 down. I explained I did not want to put any money down and that I lived far away and DID NOT want to drive all the way out there if they were going to just say they couldnt help me, still they asked me to come in and they would get me into a vehicle WRONG! The guy that helped me did not offer any other solutions all he said was " how much you got to put down " once I said nothing his whole attidude changed and made it seem like he did not need my business. I would not recommend Clay Cooley to my worst enemy!

I admit I have never dealt with Clay Cooley ever, except for seeing him on TV, I read what other people write and say about dealers but always try and form my own opinion. In short, I would never return to Clay Cooley's service department for as much as putting air in my tires... absolutely horrendous.

I have owned nothing but Nissans, quality product, and whilst I have only purchased Nissans from two dealerships (Jerry's Nissan - now Southwest Nissan in Weatherford) and Don Davis Nissan in Arlington (lifetime customer) I have used service departments at several (for convenience, ie work etc). Every dealership has been professional and their service department extremely knowledgable, these dealers include the aforementioned as well as Grubbs Nissan in Bedford and West Loop Nissan (aka Thornhill Nissan) in Fort Worth. Clay Cooleys service department, inept.

Here's what happened. I drive a brand new 2011 Nissan Titan SV, love it, but it doesn't have the Homelink mirror installed. Not a problem when I purchased it from Don Davis (and this is how honest they are), buy one, whether from them or elsewhere and it can be installed very easily, the SV is pre-wired. OK, sounds good, so I get on ebay and find a dealership in Arizona which is selling some discounted. I email them prior to purchase to confirm it will fit my truck, they asked for my VIN number, which I provided, they confirmed it would fit, and it arrives a few days later. That Saturday I decide to drive to Clay Cooley Nissan, they are a little closer to my house than Don Davis, to find out how much they would charge to install it. Ok, the service guy when he walks out and is quite professional, asks me what I need and I explain about the mirror install. He looks confused (first warning sign btw). He then says, and I quote, um, let me ask my manager. He walks off and leaves me standing in the service bay. About 10 minutes passes, he comes back and explains he doesn't know whether it will fit my truck, they would need it for a day to check, then make sure they didn't need to order parts including a new harness, reprogramming the computer to accept the mirror, and it would cost quite a few hundred dollars!. Needless to say, I was a little shocked given what other dealers had told me and a friend of mine as the 2011 Nissan Titan SV which has it installed'. I asked the guy whether he could find this information out with the VIN number, he said no (Second warning sign now)|. So I leave;. I call Don Davis, their response, sure, bring it in, we'll have it done in an hour, . So I head down there with my mirror (and harness which comes with the mirror incidently) and less than an hour later, I am driving out with my newly installed working homelink mirror..

Clay Cooleys service department based on this are one of two things, either completely clueless about the product they purport to service, or they pick and choose what they want to service, . Either way, I wouldn't take my truck there ever! I'll drive to Arlington to Don Davis!

I went to them expecting to buy a car the salesmen called me and said you have been approved for a brand new car, Well i went to go too see CLAY and got nothing but a run around for 6hrs at the end of all the turmoil with dealing with them they tried to show and sell me junk i felt like telling the salesman CARLO GIOIA too kiss my ::::: but i gracefully left before i did that all i can say about Clay Cooley is they try to take advantage of people who they feel are desperate pitiful.

Traded our truck in over a month ago and Clay Cooley has yet to send the payoff to GMAC/Ally. We have been so disappointed with the service we have received we actually have already traded in the truck we bought from Clay Cooley. Funny thing is the one we bought from Clay was financed through Wells Fargo and our first payment wasn't going to be due until 10-25-10 and Wells Fargo called us and the dealership we went to to get rid of the one we bought from Clay bothering us and them for when the pay off amount would be received! I have called the accounting office at Clay Cooley and keep getting voice mails. The 1 time I did talk to them they said the payoff was sent on 9-22-10, here is 10-5-10 and GMAC/Ally has not received payment, now we will be charged late fees and screw up out excellent credit history!

Bought a good car for a good price. Salesman was very nice. I messed up by not looking at the engine but found out later that their was no air filter in there. That does not pass inspection. A car at a dealership cannot be sold if it could not pass inspection but I'm the one who didn't check so thats my bad. But the fact that they sold me it knowing there was no air filter brings me to look down on the dealership. They're doing their thing trying to make easy money by ripping people off and if they can get away with it, good for them but it will come back to them so how. It might not be so pretty in the future. Some other shady stuff went on too.