Clayton Homes
Reviews and Complaints

I bought a home from Clayton homes in 2017 started having problems with front and back door. Then leaking from the back door called clayton homes they said I had a extended warranty and gave me the number to call they came our denied my claim. This year I have leaking in my bedroom wall because the shingles wasn't put on right, they also denied that claim, now I have mold in my bedroom wall and a hole in my floor at my neck door. Just recently found out the extended warranty is through the same company my home owners insurance is through so they filed the claim under my home owners insurance I stead of my extended warranty

Bought my new home 5 May 2022 with an extended 5-year home warranty. This is what I have personally learned about the Clayton shuffle over the last 7 months of requesting repair to my energy efficient smart home. First your warranty is through an insurance company that they recommend for your home insurance. So, when your request warranty work for issues they do not place it as a warranty request but as a homeowners insurance claim. When you try to call a warranty adjuster to get your home inspected for warranty work, you get your homeowners insurance company because it is the same number. The only repair I have received in all my emails, phone calls and letters, was a faulty light switch, which was done by the sales office who stated they are responsible for repairs but have no budget for it or knowledge to complete any task, so they call contractors. 7 months and today I may get a door handle that will fit, and I can get in and out of my home.

Next, I learned when you file a better business complaint it is immediately closed when Clayton Home submits a response. Even if their response is we could not get ahold of you, which is BS because I have talked with the company 39 times in 7 months. (Something shady with the BBB and Clayton Homes here). Yes, they both are in Tennesse!

Energy efficient smart home is what these homes are sold as, but when every window in your home is bowed out and there is a 1/8-inch gap on both sides between the window and frame allowing air to blow in, NOT ENERGY EFFICIENT! (Energy bills continue to skyrocket and the dirt is insane)

Nails under the vinyl flooring are starting to come up causing dimples throughout the floor. Also, to note the center runner between the two sections has popped up 3 inches several time and is no longer stapled to the floor. Lastly the trim in the whole house has begun to separate from the walls.

Hello Everyone!

Well here we are again, so far with hot water leaks located under the tub and shower in master bath, that continues to leak, building molds of all different colors, rotten sub floors and structural issues. And the leaks located so far are still leaking, as are the other unlocated leaks repeatedly reported by the homeowner!

It's been 3 years and Jeffrey Morrison does not know what to do? Does he not know how to do his job? Why does he lie? How can you approve or disapprove required repairs without seeing the job site? When will he approve the $60,000.00 plus work to be done? What is he waiting for? Does he understand the repair amount is growing each day as he drags his feet? Does he understand the dollar amount to do the repairs is nearly half of what we paid for this house? What's to happen when the doctor tells the homeowners to vacate the home due to mold illnesses? Where will we go? Does anyone care about their customers? Does anyone care our utility costs continue to increase? Does anyone care we paid for a whole house, not half a house? Does anyone care about their reputation?

I invite anyone from the list above to stand up for the homeowner, who has been lied to, who has been ripped off, who continues to pay a mortgage, property taxes, insurance and utility bills on half a house.

This is the second time I have tried this venue, first time yielded no response, after this time I am going to begin a relentless attack on any blog or site affiliated to Clayton homes. I am disgusted with the way Oakwood Homes of Wilmington, NC has set priorities on the sale and placement of my home. It seems the holidays and their vacation times have put the process on hold till they get back around to it. If there was going to be such a lack of enthusiasm then why even be open the month of December and January. I am running out of time and a extension of my lease at my apartment is going to cost me $100.00 a day prorated, the house has been set since December 12th 2022, Pender County told me in person the first permits were not even applied for till January 9th 2023, thats 3 weeks after the house was delivered onto the lot, now its January 24th and we are still doing inspections?

I bought this home be told it was a new home but this home when it was delivered to me it was not what I expected the walls are bent in the wall outlet is broken our door doesn’t close Al the way our floor you can tell it’s got holes in it and it just been cover up the walls has things hung over it wan the sink doesn’t want to hold up I have tried getting someone out here to look a this house but I have not seen or heard from anybody I paid cash for this home and I don’t think this place is worth anything I want someone to come out and see what I paid for

I know this is nothing but a venting site, I feel sure I will never be contacted till I refer this incident to my attorney and begin the process of sorting out why it has taken so long to get moved into my home. The loan was closed on December the 28th and I am still not able to move into the house, its now January 17th. I will be running the risk of paying additional rent at my apartment even after buying out my lease which cost over 3000.00 to do. I was told repeatedly not to worry about the first payment date being set until I get moved into a fully inspected house, well that wasn't true, First payment date was set and is closing in rapidly, yet maybe having to pay both additional rent and a mortgage payment at the same time. With what I am reading here on this forum this may have turned into the worst mistake I have ever made. I feel certain the loan was closed only to secure the check for Oakwood, with little regard toward when I could occupy the home.

We moved into our new construction home back in 2020 (The Breeze ll), a four bedroom 2 bath modular home. From the day we moved in we noticed a smell coming from the kitchen area, we were told by Teresa at the Lancaster Clayton Homes SC location we built with that it was a normal smell with a new well. As soon as we moved in, we almost immediately started having a mice problem (we set numerous traps throughout the home that we continue to deal with to this day), to the point we had to get an exterminator to come out and assist with the problem. When he went under the house to set traps, he let us know we have raw sewage under the house, a pool of it at that. The insulation was soaking wet and parts of it were falling out onto the groud. In addition our AC duct was also on the ground and not hooked up. We notified Clayton homes, as well as got a 3rd party inspector to come out and do an inspection on the house to see what else was incorrectly installed or not up to code (the inspection was sent to Clayton homes). It was shocking when we got our inspection report back, we were mortified. We have electrical code violations everywhere throughout the home, as well as the home not being set up properly. Also had my insurance company send a representee out to further document these issues. Months of going back and forth with Andrea trying to have these issues resolved, numerous times having workers show up without consent, to getting a call from our lawn care company notifying us that Clayton workers were tearing out the underbelly of our house and placing a drain pipe that was never installed in the first place. Putting a bandaid over all the destruction they caused due to the improper set up of the home. They refused To do anything further from us since they had now "fixed" the main issue of this home, completely disregarding everything else in the inspection we had done, as well as all the damages we were left with from stoves, to holes in the floor, etc from the mice. I got an email from the insurance company stating they will not fix any damages to the home due to the unprofessional build done by Clayton. We told Clayton at this point, we just wanted the house to be replaced. The resolution they came up with was a check for 300$ and a window replacement (which we did not take). The house has dead mice and mice feces throughout, holes in the floors also from the mice, in the air ducts, as well as in the walls under every cabinet throughout the home. We have 3 children that are all under the age of 3. Living with mice is a huge health hazard. Clayton homes of Lancaster also would not get us in touch with anyone higher up that was a decision maker or someone who could elevate our concerns. We can't sell the house it will miserably fail any inspection done by any 3rd party. Not to mention, morally, we would never put another family in this situation. We also would have to disclose all this information to anyone who was interested in this home. We are stuck with a mortgage on a house that is not safe for our family. We have tried numerous times to get a fair outcome for our family and Clayton with no success. At this point, we want the house to be paid off so we can move on. This site would not let me upload the full inspection report from the 3rd party as well as the insurance claim that was denied. I can send these to anyone who needs to see them in their entirety. Also to add, we went umder our house this afternoon, and they replaced absolutely nothing, they only placed a pipe that was missing since the property was built We will attach pictures below.

October 2021, we bought a brand new home from sue white in fort smith, arkansas we finally got to move in back in june 2022, we paid cash for this house & it's been 7 months since it was delivered and we just can't seem to get it completed thru sue white.. We have locks that are messed up, a window that won't open up all the way most of all we upgraded our refrigerator paid an additional $800 to get a side by side well it came without an ice maker that was due to a recall. I just can't seem to get sue white to help us out my question is why cant you provide us with a functional refrigerator? I have called frigidaire several times & they can't even seem to send us the correct parts so will it take me to contact legal help due to you putting in a defective product due to a recall! We have o use old fashion ice cube trays to get ice cubes.. The second bathroom came defective & they glued it so we are thinking you are getting top dollar selling a new home like it was a used one?

Not happy at all

House delivered Aug 30, 2022, moved in Oct 18, 2022. We had numerous issues with contractors coming out here and working inside for just a few hours and would leave. Every time they left it didn't seem like they fixed anything. We would bring it to our salespersons attention and there was always an excuse. This BRAND NEW HOME had holes everywhere, sheet rock exposed, walls buckled, electrical not working, chips in shower, trim with paint all over it, filthy dirty, etc. We ended up telling him that we were just going to get occupancy and finish the work that they did not do so we could move in as we were living in a rv and winter was coming. We have forked so much of our own money out into fixing and repainting this whole entire Inside of the house. Our salesperson sent us a $500 check which did not even cover half of what we put into this home so far. The marriage line in between has already cracked all the way across the home, he told us that that is part of settling and is not covered in warranty. refrigerator has already stopped working the ice maker and water does not work, and the walls have beams bulging out. Other than the fact that the trim in the whole house is still cracked all over (we didnt paint that because we are going to eventually replace because it looks horrible), we still cannot believe we paid cash for this piece of crap home. Not happy what so ever and I tell anyone who will listen! Still have not decided what route we want to take with this issue, but have talked with quite a few people. I wouldn't recommend this company to my worst enemy. We didn't even properly get keys to our own home. We had to email the seller to get number to lock box. Then had to email him to get the lock box off months after we moved in. This whole thing has been a JOKE and they ignore you, they avoid your phone calls, they don't return emails for days on in. And when they do, it's ALWAYS an excuse of some kind. I have videos, pictures, texts and emails documenting everything that has happened for evidence. BEWARE OF CLAYTON!

Braces in the attic have twisted and broke. Center marriage line of home has buckled the floors. Some doors will not open and close correctly. The trim is coming off the walls. Recessed lights are falling out of the ceiling. No venting for bathroom drain. I called the salesperson and was told they could do nothing. I have called the installer, he just puts me off. This has been ongoing for 3 1/2 years. The sales location and installer also installed on property with out the proper septic system and permits.

Closed on the trailer in may of 22. It was set up completely in June of 22 but freedom homes wouldn’t let us have the keys until almost august. We’ve had countless issues, from electrical to water leaks to drafts. I’m concerned the electrical issues will cause a fire but nobody from freedom homes or Clayton mobile homes will even bother to come look at or attempt to repair. Every single light switch and electrical outlet are crooked, every sink and toilet leak. Main breaker trips atleast 4 times a week.

We placed an order for a Freedom Special, order number 225756, from Clayton Homes, Sweetwater, TN on January 27, 2022. The buiulding was completed and delivered to the Sweetwater lot April 2022. Our lot in Blairsville, GA was ready (water, septic, electric, pad) mid-June 2022. The building was delivered to our lot in Blairsville September 2022. It is now December 27, 2022 and we are not in our home.

My Clayton Home, purchased in 2018 is a piece of crap. Even though they have tremendous purchasing power they still install toilets, showers, sinks and faucets by manufacturers nobody has heard of. Exterior doors were installed misaligned and allow ice to form inside in the winter. The "energy efficient" windows are so drafty that I could fly a small kite in any room. The furnace is so noisy, you can not hear someone talking in the same room. The home is made of shoddy materials that shoddily installed.

We have not moved into our mobile home yet. It was manufactured at Lewistown PA . Was delivered on November 11, 2022. Still not able to move in. It was one excuse after lies told to us. Did contact utilities myself to set up. Now heater not working. So won't pass inspection. Been living in RV since September 2022. Christmas is coming and not to mention very cold weather. We are not very happy campers.

We purchased the manufactured home in 2022, the home was delivered April 11, 2022. The home has had structural issues since it has been delivered. Clayton Homes has done nothing to fix or rectify the issues. Clayton Homes Gonzales has refused to return our phone calls or emails. The home is detaching where the wall and the ceiling connect, the cabinets are falling off the wall, these are just small issues with the home. I have attached just a few of the photos that I have that shows the walls buckling, the ship lack shifting,

My brand new home had to have the roof replaced, many nail heads were exposed and many more were coming thru the shingles. I was paid the cost of materials to do this work myself, that allowed me to put on a metal roof and be sure it was done correctly, while saving Clayton homes lots of money. Luckily we were in a drought or I may have had wet drywall problems as well. While replacing the roof, I discovered that my attic insulation is VERY low, my guess less than half what it should be, some areas it was 2" or less. Also there were piles of trash thrown into my attic space when it was built, maybe had this been insulation instead of trash. Because I put on a metal roof, that Brad Letner with Clayton originally approved of, he says I have tied their hands as far as trying to add insulation! They did finally send a contractor who tore up soffit and facia without any real help with the insulation. Clayton Homes now wants to pay me a small fee for me to insulate it myself and cancel the remaining 7 months of my 12 month warranty! Blue Ridge Homes, where I bout it from, has promised to fix the facia/trim but can't or won't help with the insulation. In addition to the few photos I have from the roof looking in the few areas I could, I have many videos of the attic space showing the lack of insulation by taking out lighting fixtures below and sticking my phone into the attic using selfie stick.

We’ve had 2 tropical storms in the last few months and both times water comes through our walls (every wall)- drains down into the floor and puddles at the bottom of wall and on floor. Insurance adjuster says there’s nothing they can do because it’s not the roof. Mold is showing up on my walls and in spots on ceiling against wall. We need answers before entire home molds. We believe it’s something to do with the ventilation and blowing rain but are not sure what to do about it

Our home is 1 year old, purchased in 2021, our roof leaks, the siding holds water behind it creating mold on the siding, the living room floor bounces up and down when you walk on it, there is a leak at the cook stove vent causing water to run down the wall behind the stove. The two small porches in included with the home are not made of pressure treated wood resulting in the wood splitting and banisters falling apart. Clayton Homes needs put out of business because all they are doing is ripping people off.