Clayton Homes
Reviews and Complaints

I went to clayton homes and got a land home package. I found the land and prepared it for the home I then ordered a home and u was not allowed to see the inside of the house and when I got to see it I found that the floors were out of level the roof was sloped the wrong way all the doors and counters were 4 inches out of square and the mid walls were bowing and pushed the drywall loose. Stan the manager had the setup guy meet me at the house to see if it was out of level and it wasn't he told me that the home was built that way and would need fixed. About 2 hours later Stan called me and said that since I wasn't happy with the house he was backing out of the deal and taking my land with him. All I wanted was for the house to be fixed or replaced so I could close on it and move into my new clayton home. My name is Jason Smith and my email is [protected]@att.net

Home was set up in five hours and was poorly done at best. Home has now developed leaks from the roof and is less than 15 months old. Have reached out to seller(Blessed Homes) and to Clayton the manufacturer and have gotten zero in regards to reconciliation of issues. I assume legal action is the only way to get these entities held responsible for the damages and time lost to the poor construction and set up. A 90,000 dollar Home that didn't make it 15 months. See attached of screws that are too long and penetrated roof causing leak and water damage.

Customer Service at Clayton Homes in Dublin, GA is absolute worst. I paid cash$$$ for my mobile home. From the time the trailer was set up "by professionals" up to present day has been an absolute nightmare.

Terrible customer service by manger, numerous issues with the trailer. Called Waycross, GA as was told this is where the home office is, and they redirected my call back to management in Dublin, GA. Called the corporate office in Tennessee, and they sent my concerns and issues to my homeowners as a claim, rather than a complaint.

Home purchased nov 2019. No inspection prior to given keys to move in. Reported the cracks in the walls, ceiling and window frame. All but 1 ceiling crack fixed. The site location states that clayton origination center should fix and they are saying the site who hired the transporter/setup crew should fix because it is mostly the marrying wall. So no one is helping and I as the customer is in the middle of this issue.

We purchased a Clayton home from the Pueblo Colorado office working with Vincent Hall. Our loan came in 2021 and we moved in, in June of 2022. To start with we were told 4 to 6 months and it took way longer than that. We were also flat out lied to. We were promised numerous things like the ability to go all electric rather than including gas in our home. The home we walked through appeared sturdy and solid. The home that was put on our property is anything but. Vincent seemed like he was on our side and nice enough at first but once our loan money was in and there was no turning back on our purchase he started acting like he was just bored and everything was a problem. There were excuses for everything. He never told the builders that we were supposed to have electric only. We were told it was no problem but according Matt (another Clayton Pueblo employee) they just don't usually do that and though it was noted on our original paperwork, Vincent never put it in the actual building plan, he never informed anyone. We were told that we would be able to fence our entire property without issue in a 6 foot wooden privacy fence but once it can't time to install the fence we were told it was no longer in budget. We now have only a small portion fenced in a 6 foot chain link fence that is stapled to our neighbors wooden fence because they claimed that they were not allowed to put a pole on our own property. It was also claimed that they couldn't remove the part of the 4 ft pre-existing chain link fence that was there. Vincent claimed that information was not correct but he never contacted the fence people to have the fence properly tied in or have anything else removed. We have a gap on one side of our home where the dirt was never filled in yet there are piles of dirt that were left up against the old 4 foot fence. We had to fight to get all of the construction debris removed and I finally have up because it was just too much hassle. Our dishwasher hasn't worked right from the start. We can't close our back door without pushing in just the right spot to latch it. Sometimes the handle won't turn at all and it leaves someone locked outside! The clothes washer cold water hookup has leaked since day 1. They claimed they hired someone to clean the construction dust and what not from inside the home before we moved in but we had to vacuum out under all the sinks and scrub wood dust out from the baseboards, there were several screws and nails just sticking out in places. I got cut on one of them. The trim is coming off and we haven't even lived here for 3 months yet. I complained to Vincent numerous times and he even brought someone over who was supposed to fix all of our issues. He did fix most of them but some are malfunctioning again, like the back door. More and more pieces keep falling off. We installed chain locks which we have done before but here everything is so low quality that even an eye hook won't stay in properly. I've given up on trying to work with Vincent because he makes excuses, has become rude, and blamed us for it. I'm not looking for excuses, I wanted the issues fixed. I can't work with Vincent because nothing gets done right. The people he hires take weeks and there is no communication from him or them. He has lied to us from the beginning and refuses to be responsible for his behavior. I will never recommend or use Clayton Homes again because of Vincent Hall.

We had a "punch list" that after a year has not been completed. We had one of the people that came out told us our back steps were lower that they should be. Which could contest to why I almost fall in and out the door. Person said code was 7-8 in and out steps are about 10-11 inches from door. WE called about these problems and the response was oh well your house is out of warranty. First these items were mentioned before the house was out of "warranty" second of all the fact that the air conditioner (new problem) is leaving puddle of water on my floor and we have only been in this house less than 18 months a little concern should have been shown. Unless Clayton homes builds homes to last just a year. And then put you in file 13 to never have to deal with you again. And I guess from what was told to us. All major appliance's only last a year. This is bad business and at this point would never recommend a Clayton home to my worst enemy as the saying goes. My regards Regina Fowler

This home is literally falling apart. Trim falling off. Light fixtures falling out of the ceiling. Floors creaking like it's falling down. Screws or nails trying to come through the laminate throughout the home. Laminate to tight in bathroom and looks like it's going to bust.( Oh did I mention we have just lived here not even a week!) We are both disabled I will be on dialysis soon this home was supposed to last us the rest of our lives but I don't see that happening. I wish we had never bought this home! Cindy Seagroves

Since May, 2022 to present.

Clayton Homes of Mobile, Al. follow up repairs have not been completed going in our forth month.

The install off skirting, result in damage to the vinyl on the home, to the skirting. Poor install, covered up my dryer vent could have caused a fire.

Steve manager of Clayton Homes in Mobile Al, sent out unqualified person, for install of skirting, It is going on 4 months repairs still not made except for a large hole for the dryer vent to be exposed.

I have called there home office, several text begging for this to be resolved.

I told Steve when they started that the install look bad, that I did not want it, he sent his crew out when I was at work to complete the poor install. I have pictures and text of everything and conversations.

If I could go lower than a 1 I would have. They promised us quality materials and we got the lowest of the low. Note we have only lived in the house for 3 years and stuff started falling apart after a year. The kitchen drawers fell apart had to fix them multiple times. The carpet is paper thin and is missing in some places just wear and tear. The paint on the house just comes off with the slightest bit of rubbing so cleaning the walls is impossible. Some of the electrical outlets don't work. Had my brother who is an electrician say he was surprised the house didn't burn down. One outlet is right underneath a window with is a no no from what he told me. We got way over charged for what we got when we were promised something better. I will never do business with them and I hope however is reading this doesn't make my mistake of doing the same. You are better off finding another place to build your house than Clayton.

We had over an acre of land for them to work with. When we came to inspect the house for closing we discovered they had placed the house 10 feet from the road. They dug down so there is a 10 foot wall of dirt right outside my front door and the road. When we asked to cancel they refused. Instead they placed grass seed and straw which washed away at the first rain. We've been here almost 4 years and can't get anything to grow on this wall of dirt. Also just had to have the entire heat pump system replaced become the one they put in kept breaking. Clayton may seem like a good option but after a year everything starts breaking. Please stay away from this company. I am happy to share pics if anyone would like. I am also considering hiring an attorney if anyone who reads this would like to join in.

In December, I had put money down on home through Clayton homes, the Brookshire Texas office. I wasn't approved due to things on my credit report . I was introduced to credit repair By Wendy, who works for Clayton homes Brookshire Tx office at 500.00 to start plus 63.00 for processing fees here, it is the end of May, and I have nothing to show for it. This repair never got done. The only thing I got was a run around and No answers. This also falls on your finance company Vander-built for agreeing with Wendy that there would be no problem once this was done. the 500.00 was my deposit money that was refunded back for a hold of the home I was going to buy, which I gave to Wendy to start my credit repair, plus another 63.00 for processing. You have some shady people working for your company in Brookshire, Tx.

This is just not a fraud. This is inbezment I have every text message from Wendy's docs that were signed; however, she has the copies that were never given to me. I am asking nicely for something to be done with this matter I have a witness to all this which would be my Husband because his name was on the paperwork as well

Bought a new home from Clayton in Victoria TX in 2019-paid cash. Was told they build a better home but the one I got was not better built and had continuous repairs. I was overcharged but they refused to compensate. Will never buy from them and will never recommend this company.

We purchased a new home the beginning of 2019. After multiple issues and finally getting most of it resolved, we finalized everything after being told we did not need a curtain drain due to having the block foundation. The last few years we have noticed that the crawl space was wet... well this year it has standing water. We had a contractor come out and was told we do in fact need a curtain drain. I am furious due to specifically asking Adam with Lebanon MO Clayton Homes if we needed one. It was written up in our paperwork so I am pretty sure we even paid for one. Still working with the local branch to try and figure out what we can do... praying we do not get mold in our crawlspace.

Do Not Buy these homes. They are made with no care, by people just slapping stuff together. Thank goodness my husband is a master of many trades to fix all the issues we have had. Water leaks from drains in the showers and squeaky floors because they didn't screw anything down. The cabinets are not cabinets at all. They are 1x's with thin panels inside and outside. When they were put together they didn't even shot the nails in straight. The switches and outlets are not attached to 2x4's and are all coming out of the walls. We took out the water heater for a tankless, they did not use the right grade of wire on the water heater. Could have eventually caught fire. Vinyl flooring was not glued down so it tries to come up all the time. Have to rebuild my over priced piece of [censored].

Was told 2x6 outer walls and 2x4 inner not so. Siding falling off. Flashing around windows not in place. Doors were all fixed but the rest has not been addressed. Have pictures of everything and now the office in Marion, IL says that they can’t fix anything else that corporate is going to do the repairs Plus they owe us money because they didn’t have to put in septic. Side of cabinet is peeling off Trim is short in several places. Trim in the bathroom in the side of the sink is chipped about 3 inches The weld on the one set of steps broke. They didn’t orovive steps for the back of the house. The furnace is only 10 electric for 1265 square feet and should be at least 15 or 20. Cabinet drawers are all loose and doors are not even

Ive just had so much trouble from day one with this home. The vinyl wasnt installed right so water has been coming down my inside walls. Dont get me wrong I dont expect you to respond because I know Im not your concern and have to deal with this on my own and I have since 2006. The air had to be replaced 1 year after it came here. The door rotted out so I had to replace it 2 times. Under the dining room windows, 3, rotted out and had to be replaced, which I had to do myself and not a sheetrock hanger. so you can imagine what that looks like. I could go on and on. Its been very dangerous from day one the firealarms have never worked so if I have a fire I hope I can go though a window. Like I said I dont expect anything from you, just saying. Thank You, Tracy Ayers My number is [protected].

My hope is that in the future clayton will take more pride in their homes because its been really exhausting for me to try to keep this home going because of all the mistakes, I guess at the factory, who knows but they really gave me a home that is not a home, its almost parallel to a shack

From the beginning, the master bath tile grout has been falling out. The molding has fell from around the windows and doors. Now when we finally decided to look in the attic, the braces are broken and twisted. I have called where it was purchased, and they said they are not responsible. How can a new home have so many issues? The tub in the master bath does not drain properly, because there is no venting. The smaller bath has the vent capped off in the wall!. The kitchen drawer slides were all twisted and broken, we had to replace them. The cabinet doors are loose and keep having to be put back on.

Oh, I have plenty to say about Clayton's home. Let me just start by saying me and my brother is on disability. We went to the first Clayton homes in Cullman Alabama couldn't even pick a home I wanted it was what the wanted 800 a month. So, needless to say.. We go to jasper Alabama get there they guy's come out Justin is like " Oh, we have the perfect home. I'm thinking wow maybe this is something I like right? Wrong! I said this looks to cheap but he insisted this one. Said let's go back in and get papers started. I said we'll I've been approved in Cullman he said we'll do another application don't talk to those guys in Cullman no more. I called Charley. Then I would text Justin and I told him I wasn't SURE if I really wanted it then he would call and say oh your just having buttflies it will okay plus your getting a 1.000 gift card. So finally I gave in and said ok fine. But just seem right sick to my stomach for a month in a half I guess the banker not sure. I was crying feeling over whammed confuses going backwards and forwards. I really didn't this home. Something kept telling me it wasn't Right. I had a nervous break down. I said I'm not paying 800 a month. Justin said How much are you willing to spend. I said no more than 500. We'll my brother said let's go ahead. You see my brother is blind and I Battle with depression and a lot of health problems. But then mark the manager says oh we can have it built in a week. I said a week? I said don't be in that big of hurry but longs it's by December. The guys said well as soon as it comes in on the lot y'all will come up and do a walk through. Never happened. I get a call out of the blue from Justin telling me that there bringing out the trailer on November 14 2019. Never had a walk through. So when they were bringing out the trailer they tiled it on it's side in at the bottom of the hill in the neighbors tree's. Took over 4 hour's before it got up the hill. Then on the 15, of November when moved in. Just came out Never done a walk through told me just to sign the paper that we did And said if you find anything wrong with it let us know and we'll come out and fix it. Never happened. I went to Cullman to move out of my apartment when I got back we had over 6 to 7 inches of water in the living room/ kitchen. Took the a week to come then again flooding same thing. I would text Justin but he would never reply to any of my messages. They brought 1 set of door steps out for the front door. That was a joke. No steps for the back so I had to use 4 cender blocks to climb in and out the back door cuz we couldn't 7se the front. We'll needless to say I winded up having to have surgery on my hand for carpal tunnel and trigger finger. But mark told me I was to go to no one about anything. Didn't have hot water for over a year and a half till I was telling my neighbor about it. So he comes down and ask where is the hot water. I said I don't know never had a walk through. We finally found it in my brother's closet from November 15,2021 till around may or June my master bathroom was flooding from the walls. Till finally Someone from Jasper comes out and takes the wall out and says when they build this trailer the broke the shower fosset and just left it like this. It's just goes on with this trailer I just had another leak in the kitchen sink when they put the drains in the were to small the plastic rings was to big. Now I have mold growing up the walls from the floor. The Miller bedroom in the closet looks like someone just took a knife and ran it down the seams the strip is missing. The front door has a gap all the way around you can see out side from the inside and I had to cocking to feel the holes from the cold Air. I hate Clayton's for how they have done us. Oh with the door step isue I was told it wasn't in their budget to build me door steps. But I get a call I in the 3rd week of December of 2019 telling me someone is on there way. I get a 2x2 door step and I have a blind brother. There's so much more words can't begin to discribe what and angry I am. Oh and someone stepped on my screens and left their foot prints and brook off all the little hooks that holds them in place on the Windows. How sorry?