Clayton Homes
Reviews and Complaints

Everything about this house is as cheap as it gets! Just about all the paneling has fallen off. The french doors leak when it rains, even after the service guy came out and "fixed" it.

NONE of the holes where the pipes come up into the house were sealed off, making this house extra mice friendly! After sealing off all the wholes and killing all the mice and disinfecting everything myself, the bathrooms started to reek of mice urine again and we ended up having to rip up our bathtubs AND sinks to find they were entering the house through a hole 3 times bigger than it needed to be for the water pipes!

And the skirting was so cheap that the one or two times it hailed lightly in 3 years punctured right through it, then the wind blew off some of the skirting, allowing other animals to take up housing! Also allowing the feild mice to get under our house, crawl in our walls and die, leaving us smelling decaying flesh! And now they are in our A/C ducts!

All the knobs in the house are too cheap and dont work right either. The back door knob and the french door knob dont lock, we have to use only the dead bolt and the one on the back door is almost impossible to do. You have to pull the door REALLY tight to get it to lock.

There is 1-1/2 inch gap (some have bigger) under all the doors in the house and some are unlevel and wont stay open, but because of the enormous gap, I cant use a door stop. The carpet is cheap. The shingles fly off our roof as if they weren't even attached.

We practically live in a cardboard house. Just a shove busted open our front door.

I called and asked them what do to about the infestation in my A/C ducts, we are breathing mice urine and ***! And they are chewing holes in the ducts, so our room is always hot! And the guy said nothing can keep mice out and that he would talk to the service department and call me back...guess what? No call back!

I can keep going, but I'm getting very angry so I'll end it right here. You all get my point.

a home in the middle of the desert should have desert (natural) landscaping. what were you expecting? grass? flowers? did you move from another part of the country?
earnest money is supposed to be deposited (cashed) into a trust account, not held in a drawer somewhere.

Nothing will keep mice out except an exterminator, call them. you sound like every other bad customer I had as a clayton Homes service man. If they won't fix it, get up and do it yourself, no house is perfect. I've heard it 100 times before "I paid for it, I want it right" just shut-up and work. People like you are the reason that being a service tech for a manufactured housing company is the most stressful job in the world. All you want is a free ride. Its a mobile home, its not going to be perfect NEVER WILL BE thats why they are cheaper than stick built homes. Your complaints are not even legitiment, its vinyle skirting, they all have holes in them, you probaly did it with a weedeater. Int doors have a gap under them for ventilation, get a wall mount door stop. Just adjust your doors, its simple to do, most of the time you can just move the striker plate a little. As for the holes around the pipes and traps, there all like that, get you some spray foam and plug them. The things you people complain about are crazy, stop wining.

I bought my place in July 09 in Youngsville, NC. The interest rate is ridicolous with Vanderbilt. We have also had so many problems. The well has sulfer in the water so they say. It doesn't stink at the well only in the house. They didn't dig it as deep as they said originally. They didn't "clear" our land. The company they used pushed it all down into the back of our property. The ground around our septic caved. Now I find out that the HVAC unit is undersized and so is the duct work. The landscaping was cheap. The house is put together cheap. All the trim around the doors and on the corner of the walls has at one time falling off and had to be nailed back up. The counters are seperating from the walls and they had to caulk the ceiling between my kitchen and closet because I could see the light shining through I also feel like they grossly overcharged us for all this stuff and they refuse to show us receipts where they paid for it to justify the cost. All they say is WE have an agreement with THEM, not the contractors. CLAYTON HOMES SUCKS! We should all get a lawyer and sue them!

Would like to know about any class action suits against Clayton or Imperial Homes Construction in Chehalis, WA.

i also have had the same problems .My home was $ 70, 000 and is falling apart, the french doors leaked and rotted floor, spare bathroom shower was leaking an i didn't know, so floor an wall also rotted, fireplace leaks, even the lights have shorted out, carpet wrinkled up, insalation has deteriated.This house is'nt even 3 years old and i can go on an on, they lied to me about the warrenty, "said it had a 20 yr' that was a lie, they came out to fix but said could'nt be .i cannot find a attorney to sue them so i am stuck with this piece of sht.that is falling down around me my power bill went from $100 a month to $4oo a month in just the last 4 months, simpley because of insalation, so you now here every car that goes down the road when you use to not hear them.this is a southern energy home that was purchased from clayton homes in leeds alabama.this is a clear case of bad quality manufactoringso if you know a way to sue them pleas let me know, my name is trena and my e-mail is hardy@coppernet thank you

I agree...to a point. My Clayton has a leaking METAL roof, poor door knobs, GIGANTIC holes in the floor for the plumbing (I crawled underneath and closed them with expanding foam). They used OSB board for EXTERIOR TRIM! Can you say sponge? Perhaps my biggest problem are the poor quality of doors - their design conducts water into the house, and now the doors themselves are falling apart! Also, EVERY MAJOR APPLIANCE (A/C, vent-hood, vent fans, & water-heater) except the dishwasher have been replaced by me. The only reason the dishwasher is OK (probably) is because we don't use it.

In their defense, the skirting (I assume it's plastic) is cheap, no matter where you buy it. I've accidentally knocked holes in ours with the weed-eater!

I understand that I live in a mobile home (I hate when they call it "manufactured home!") - it's a freakin' trailer house! I don't expect it to be perfect, and it's temporary until we build a real home of our own. But, I agree - this is ridiculous!

I surely agree. I have had serious roof leakage problems and watched as they tore off the original roof material. I could not believe the shoddy work on the roof that had been covered up. I am launching a class action suit against Clayton, Golden West and Oakwood Homes in Lacey WA. Want to join? Get everyones name and email address, mine is: evelynbernie@coastaccess.com. I am hiring a local attorney to get things started. I will contact the local Newspaper when I get enough names from my area, Grays Harbor County, WA. Bernie Haley. I have photos, past emails, etc. These homes are an embarrassment to the housing industry.

We had and still are having issues with the home we bought from Clayton Homes, Cheyenne. I was lied to about the purchase price-I was told 69, 000, and that's even what the contract says...but it also has $4190. for "Discount points" on the 2nd page, that I was told Clayton was paying for. After paying over $29, 000 over three years, my balance owed has only went down $2000, but it's still $1, 000 over the "Amount financed" on the Retail Installment Contract! We went to Clayton homes and complained about this (and other things) as were told "That's the reason Pete isn't with us anymore...because of things like this happening." Pete was the Sales Manager at the time. Even though they admitted this, the finance company, Vanderbilt Mortgage said too bad, deal with it. If there are any attorny's out there that would like to help me, let me know! This is clearly PREDATORY LENDING/FINANCING! jaylmuse@yahoo.com

I also had this issue. I'm contacting a lawyer. They have replaced materials already twice. The insurance company we have claimed it as a defect. Clayton Homes is not a dealer I will ever promote! My home was only 4 years old when we started having issues.

I have tried to contact clayton, but they continually ignore complaints. BBB was as useless as a hammer to a fish, so don't expect much help there. May as well do as I had to- Rebuild the sorry heap on your own. I had to learn construction after I bought my wonderful new home. The home we got was a nightmare, and we found out a year after we bought it that the sales people at the lot even had a bet on how long it would take before Vanderbilt mortgage had it repoed anyway. Clayton, if the Japs opened a trailer lot I would have traded this lemon in on a Jap or German model. American craftsmanship my aunt Fanny!

CALL CLAYTON HOMES DIRECT. OFFICE IS IN TENNESSEE. IF YOU CAN'T FIND THE NUMBER ---SHOULD BE ON INTERNET---LET ME KNOW AND I WILL GET IT FOR YOU.

REf. : Mr. Rix, I am in total agreement with you. These guy's sell to you no matter what it takes. I am telling you as a contractor that did work for them.I t was a shame the way they take advantage of people. Both purchasing & contracting. They would have us bid the work, say that the customer couldn't afford it. Have us drop items from bid to lower cost, ( so that they could keep there%of mark up)then we do the job and the customer expecting the work to be done that they where promised. The contractors would have to eat it or just walk away. I dealt with M.H.(who was terminated) @ the Festus store and am looking for more customers & contractors who have same experience Please feel free to send me any info that mite help me expose this problem.rga573 @ yahoo dot com Thanks

We purchased a 2001 single wide home in 2000 from Clayton in Belpre Ohio. We noticed this summer that our roof pitch was not right. The roof in the cathedral ceiling of the LR and KT was sagging. We called the home center where purchased and was told by the manager that it was our foundation. We had a contractor come and inspect our home the foundation was great but found out that at both ends of the home the roof was sagging also which is over top of two bedrooms. We was informed by the contractor that if it is not fixed by winter and we get a heavy wet snow we can expect the roof to fall in on our home.

Contacted Claytons and the plant where it was built spoke to Vince that actually had some help in building it and was told it was condensation build up and not to worry. We have been pushed and pulled around so much that I am ready to hire a lawyer to handle this problem. Anyone with better ideas let me know...

I tried to buy a home at the Clayton Homes Greer SC location this past August. I have a foreclosure from a previous marriage on my credit that can not be removed until 2014. I was told by one of the Clayton reps that all I needed to do was provide the divorce decree stating that I was not held responsible for the debt and if I had property that would be my credit. I provided the divorce decree and bought land, still no home. Rep. stated I did not need to pay off the land we would do a "land/home package".There is also a sign up at the location in Greer that states “Your Land is your Credit”. When I would not purchase the cheaper home that the rep. wanted me to buy I could not get financing then. I spoke with a rep. today that told me that the land had to paid in full before i could use it as collateral. This is false advertisement and very misleading. I will be contacting my local news, news paper & Better Business Bureau.

I bought a fleetwood from clayton homes in 2007. Since then i have called them several times about the divider because it is coming loose from ceiling. My house is sinking because they did not pour piers deep enough. My house also has not passed final inspection from county. all my electrical outlets buzz. I called electrician oug about a mth ago and e looked at them the wires were never connected. I called claytin homes and was told warranty was up.y whole house buzzesbc of the electricity and come to fjnd out it was never signed off on by the fire marahall.

Since you bought your home in ohio, you can call the Ohio Manufactured Homes Commission. Their number is [protected] and file a complaint. All manufactured homes have to be inspected by OMHC and if you're having a problem with the roof, they are about the only ones that can help. You have an automatic one year warranty required by OMHC which covers installation, etc. They should be able to help.

I wish I would have found this site a month ago.
For real from the start our salesman lied. He called on a Wednsday saying we were completely approved(he checked to make sure our land was clear from leins 1st of course).
I was like cool he is on top of everything well he told me all we needed to do was come sign the appication and choose our home to get the process started.

We go that friday less then 48 hours from that call and he showed us 1 home this thing was so small you could have put it in my current home and road a go cart all the way arouns it without touching any walls.

Well DUMB us asked him to show us another home or 2 and we fell in love from the moment we went in the kitchen grabbed my attention and my husband felt the same. We then started our loan process .2 weeks later we closed and they totally screwed us then.
His promises weren't in the contract so the lawyer had to add them before we signed then they didnt give us the concrete foundation promised with the silver key package and the idiots almost got us fined because thye moved the home onto our property BEFORE we got the moving permit.

We live in a older subdivision and we told him we needed 1 week or so to prepare the land (mainily cut 2 trees and replace water and sewer lines)
He told us not to worry his guys would do it because if we didn't have any connection there they would have had to dug us a whole and put in a septic tank and add water line anyways.
Well he charged us for this 1, ooo dollars and none of it was done plus we have a huge pile of dirt and grass just setting feet from our home from where they scraped the site the home sets on now.

OH did I meantion he didnt even order us the right home cause he never asked us the color of siding or shutters.

Damien, count your lucky stars and run as fast as you can from those scammers named Clayton Homes. As it stands, you have the land. My advice would be to build a home. It may take a little longer but you will have nothing but problems with Clayton Homes. I wish that someone had given me this advise. I own a Clayton Home that is less than 5 yrs old. The walls are full of mold and the insurance company (owned by Clayton) has now denied my claim-TWICE. The homes are poorly built and the service is terrible. Good luck

Yes i have comment. Thats what roofs are for to stop condesation and water from getting in. You will soon start to see mold and mildew forming. And that is very unhealthy for you and your family. also the insulation is holding moisture as well causing mold to form.

You have sagging because the second hand materials used as well as it not a very safe roofing system they build as well. 1x2 and 2x2.

I would recomend calling a local building inspector to check the whole home.
Too even see if the thing is set right. You could have cracked piers or they
may not even be setting at the correct frost levels. also you home may be sitting on fill dirt as well.

But do not let mildew or mold start its hard to get rid of.

If clayton wont help then contact a lawyer im sure they will.

You are not the only problem they have had let me tell ya.

They talk in circle until it comes to them having to compensate you for your troubles. They say they build dreams its more like nightmares.

good luck ...stick to your guns don't let them get the advantage.

YOUR LAND IS YOUR IS YOUR CREDIT NOT THE LAND THE BANK OWNS UNTIL YOU PAY THEM...

I have had the same problem, We bought our home in 2001 never signed off on it, was hit during setup, floor sinking waited 2 years for well, sheetrock cracked home is pulling apart, never has been fixed, people come outto half fix it, was told by one thatr the load bearing stud was damaged and that the house was knocked out of square, he got fired, My husband lost his job and they would not modify loan, tried to charge us 20 per day extra interest .we are in the middle of a forclosure on this home, for us to have bought this home new it never looked new due to it being hit during set up and the damage never being fixed right.we have fought with them over this since 2001, always running into a dead end

the answer to clayton homes and service problems is not to repair it but to order you a gift card from corp. office to shut up the customer and hope they go away!

If I knew then what I know now, I never would have gone anywhere near a Clayton Home. I thought I was buying a Marlette Home, which used to be a good brand, at no time during. the purchase was I told that they no longer made the homes, it was now Clayton Homes. I have had nothing but one problem after another, the service is a joke, they do not stand behind the product, any repair that they did do was poorly done, that's an understatement, as I was told by an ex employee, they intend to do as little as possible, just enough to shut you up until the warrenty runs out. The floors in my new home were so bouncy, you could feel the cat's footsteps, no kidding. After several calls, when I was told "they all do that", I heard that so many times, they sent the service man, he couldn't see anything wrong, "they all do that" I called the state manufactured housing board, (Maine) they did send a man to look. He said it wasn't right, but he couldn't make them fix it, I guess you have to fall through it first, so being a single woman, I paid to have it fixed. The siding was so bad, it looked like waves, again the state inspector could see nothing wrong, I sent pictures to the company, and they did agree that it was wrong, and did have it all resided. I found out during that time that there was nothing under the siding, no windwrap, no caulking around doors or windows. After many calls to state, I found out that the board's members are mobile home dealers, sounds like the fox minding the chicken house! I could go on forever about all the things that have gone wrong, the poor service, the staling, the half assed repairs, the outright lies. The doors that didn't shut, I was told that the reason the stormdoor wouldn't close was because it was cold out, I said I was pretty sure that was the reason for a stormdoor, to keep the cold out. After several weeks and many calls, the new door was put on. The service man (I use that term loosely)said the door that was on it wasn't even the right one. It has been three years of constant problems, thank god it's just me and the cat, I'd hate to think what would happen if a kid was running around here! I'm to the point now that I just hope it holds together until I krock, which, with the stress of owning this piece of crap, may be soon. I'm thinking of writting a book about all of this, no one would believe all the things that have gone wrong, including a service man using my measuring cup to bail out the toilet and then putting it in the sink, thank god I figured out how it got in the sink before I used it, GROSS! Well, I hope this gives you some idea of what to expect, and something to think about before you waste your money. As one service man said to me "this is dispossible housing, it's not ment to last", that really made me feel like I got my money's worth.

Stop Paying for it until they fix the problems...and tell them that. Really if you bought a new home you deserve a new home. Not anything less.

They pride there self in making people happy...so they say. Which is all a crap. They do drag there feet. But don't drag yours. Get in touch with local newspapers radio and tv they will help. And clayton don't want bad press.

You will get what you put into it. But don't buy another mobile home
anything dragged down the road can't be to good.

Good luck.

I have mold to .I have had sinus bad and have to go to doctors.We need to get signs out to people before they be come 1 of us

Hate playing games and they will try to put you off till warranty is up

They are thiefs and they need to be stooped.I went to yard sale and bought computer and it was 1 of theres.I am having some 1 to drain out the hard drive that means I will have a lot on the.I have e-mails from ther main ompay codes.If you need them please let me know I will help.I am going to start holding signs up where they do there saling and warn people.Sitting on your but will not do any thing.Please help

CLAYTON HAS A SERIOUS PROBLEM WITH MOLD. WE HAVE IT IN OUR HOME ALSO. I AM GOING TO FIGHT THEM TOOTH AND NAIL TO THE BITTER END. DO NOT GIVE UP. THE MOLD IS DANGEROUS. WE HAD A MOLD INSPECTOR COME TO OUR HOME. AIR QUALITY SAMPLES CONTAINED SEVERAL TYPES OF MOLD. IF I FIND A LAWYER WILLING TO FIGHT FOR THIS, I WILL POST. DON'T GIVE UP, MOLD IS A SERIOUS PROBLEM AND CAN CAUSE SERIOUS HEALTH PROBLEMS.

Dear Clayton Home Owner, in rebuttal to your comment, the ex service man never said he/she could go to Lowes and get the material but he is correct. What Clayton Homes showes you and what you get are two different animals. Nor did he/she disclose the price. REGARDLESS of cost, one expects at the very least, to purchase a home. With that said, I too bought a Clayton Home. I was aware that I was not purchasing a mansion. My circumstances were such that I wanted something I could move at a later date if I so chose. What I do expect in a home is that it should last for at least the life of the mortgage. As it stands, the mold in the walls of my less than 5 year old home will probably begin to breach within the next two years. I have TWO insurance policies on this home and big surprise, both claims have been denied. I have NEVER been late with a payment. The dealership stopped returning our phone calls 6 mos. after we purchased the home. As it stands now, in my "Golden Years" I will be able to sit in my living room and look out into my yard-THROUGH THE DAMNED WALL!

My questions to you are (1) do you run one of those scamming dealerships? (2) Or are you a relative of someone that works for those scammers? (3) If no to these two questions, could you please give me the number of a reputable Clayton dealership because I would actually like to see if one really exsists.

Sounds like this ex service man is a little disgruntled. I bet your departure from Clayton was not of your own choosing. If you can go to Lowe's and buy enough material to build a 32x76 house for less than 10, 000, then you could probably find a job as President of any procurment department. I don't know why it's such a shock to you people that a $25, 000-35, 000 home is built with cheaper material. Do you think a Pinto has the same material as a Lexus?

This is what they want you to bow down. Call them and tell then your stopping payments and spending there payment money on a lawyer unless they finish work on your home. Also get some compensation for all the troubles you have had as well.

They don't care to take your house back because they only have 6-10 thousand dollars in building it. They can re-sale it to someone else for
double that. They never lose any money in there homes but they will lose
a lot of customers in time.

I don't know what you paid for your home but im sure you could have bought
the materials and paid a contactor less than 10.000.00 to build the same home but with better materials.

They say dsreams...but offer nightmares your right. they are a big joke.
But the joke is on us...were are getting tired of being scamed by Clayton.
So don't feel bad you are not the only one. Maybe the recent fall in usa will shut them down.

I have noticed also they are building banks now...first they rip us off of high finance chages...and now they want to control our money...get real clayton.

People lets rise against this crap...

Wish I would have known about this site before we bought from Clayton Homes. Our Dream Home was also a nightmare. Our home was NEVER fixed. I wrote so many letters to the head man in Tenn. They got the money so they do not care. Never again...