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My shed was to be built in oct. Not jan. Now 15 below and trying to drill holes in frost. They want more money, taking to long, sales rep is the most unrespectful p###k i have ever met, i need to talk to someone about my options, please call me ken [protected], my building only has half of poles set. Now we are holding off till i get home so i can dig the rest of the holes to avoid extra cost. Would like them to keep going without extra cost. My rep is jonathan ahern out of mankato mn. Please call me first kenhenry
Cleary Building Corp. has communicated with Mr. Henry regarding his building and is currently working with Mr. Henry to keep the project moving forward. The issue at hand is not “frost” as Mr. Henry mentioned in his message, but instead it is “rock” that has caused a slight delay in digging at the site. Again, Cleary has communicated with and is working with Mr. Henry to ensure the project proceeds in a safe, efficient and timely manner.
Thank you,
Cleary Building Corp. Management
I have dealt with Cleary's "scheduling" issues myself... on multiple buildings. As it sits right now, my latest building's start date has been rescheduled or pushed back four times. We're now approaching 90 days since the contract was signed and the deposit paid. They have a host of excuses, from some "5-week window" requirement for work crews, to "our regional manager reassigned some of our crews to...", to "the regional manager sent one of our foreman to training." It's endless. All it tells me is that Cleary does not value return customers, the customer's time, and is primarily concerned with taking in the money without committing to getting actual work done. The crews I've had onsite are great guys and do a fantastic job. Their managers however, need a swift kick in the backside or a good lecturing by an irate customer. I've explained my issues to the salesman, only to have him feed me more bogus lines to try and appease me. I've been lied to about schedule, and pushed back to the limits of my season. Farmers around here talk to each other. And social media allows us to speak to an audience much more wide-reaching. This is my last straw. And I'm happy to let everyone know that the blame lies in Cleary's priorities and management. I'll never do business with them after this is finished. Further... not yet even having materials delivered some 87 days later, I told them I am buttoning up the site and leaving in two weeks. Plans were made 70 days ago when we were told the start date was September 12. But then it got pushed... the 18th, the 30th, October 2, October whatever. Today is the 30th of September. No materials here, no crew. In two weeks I'm out. I'd prefer they just return my deposit. I'd walk away and deal with someone more reputable next spring. But the contract they have doesn't provide any exit. After reading other reviews online, I should have known better. I was naive thinking that as a return customer, I'd be treating reasonably.
We are disturbed by this situation with this Client and wish to correct it. We have procedures in place to monitor performance to commitments, and if this Client’s project slipped through a crack, we would appreciate the opportunity to rectify it. We ask “TruNorth” to please call into [protected] and ask for the Operations Department. We will get the situation cleared up and the building built swiftly. Thank you, Cleary Building Corp.
It's really too late for that—though a noble gesture. The crew and materials arrived... 92 days after contract. Punched holes for the posts, set the posts, then gone for a few days. Now we get to deal with our seasonal limitations here. Fall becomes very unstable and watching them hang steel in 25 mph winds makes me hope that Fabral is some durable stuff. As it sits now, concrete is due to be poured tomorrow, then the roll-up door next Monday. That gives me two days to clean up the debris pile, run things to the dump, store the requisite equipment in the new building, lock down the farm and leave for winter.