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My debit card was charge for 30.19 for some computer software. I didn't authorize this charge and want it credit back to my acct. immediately. I dont know who authorized it but I didn't. I dont even know who you people are and expect my refund to be posted today or I will contact the bbb and let them know about your company. Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
My credit card was charged for $29.95 for some unidentified product. I didn't authorize this charge and I have no receipt. I want it credited back to my account immediately. I did not authorizthis purchase. I have never heard of your company. I would appreciate a refund to be posted no later than Monday, Oct. 3. If not I will submit a complaint to the Better Business Bureau about this matter. Thank you.
John R. Carpenter
137 Wells Pt. Dr.
Irmo, SC 29063
803.732.1116
jcarpentersc@aol.com
I recently noted a charge to my credit card for $29.95 from Cleverbridge for some unidentified product. I did not authorize such a purchase and I have no receipt. This must have been a mistake. In case of a mistake on my part, please inform me as to the nature of the product for which I was charged and what steps I should take to take care of this matter. If I do not hear from you, I will submit a complaint to the Better Business Bureau. I hope to hear from you by return email. Thank you
John R Carpenter
137 Wells Pt. Dr.
Irmo, SC 29063
803.732.1116
jcarpentersc@aol.com
Dear John,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. As we can see from our records, you contacted us on October 3, 2011 and we refunded you for this purchase. If you would like to inquire about this further, feel free to contact us.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
I, too purchased a product from one of your companies early in 2011 and am still waiting for the licence key, to use the product. Almost a year has passed, and still waiting for the email containing, a key or any or any other object of it's kind .I suggest use the U.S. Mail to: Charles Larson St. Mary Manor 701 Lansdale Av. Lansdale, Penna, 19446. Your speedy respnce will be greatly appreciated. Thank You
Dear Charles,
Please contact us directly. We have provided a link to contact us in every response above. We have provided it for your convenience once again below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
My VISA credit card have been charged by www.cleverbridge.net, 38, 95 Euros, May 30.2012
I cannot recall that I would have ordered anything from that firm or any firm lately.
Is it possible for you to check the firm?
Thank you
Yours sincerely
Tuula Buch
I went thru them for software from esupport and paid thru paypal. Paypal must be in with them because their guarantee of refunding monies if not what you got does not seem to apply to them or esupport! all are rip offs!
The fact that Cleverbridge doesn't post what company is getting the charge is worrisome at best. I, too, have a charge to my account, for $27.47, and which I don't think was authorized by anyone I know, including me. It feels like a fraudulent process at best.
was charged twice for pc speed
I WAS CHARGED 39.90 TWICE
PLEASE CREDIT MY ACCOUNT WITH 39.90
please post to my account
send my money back
Dear Mary,
Thank you for your post. We have located both orders within our system and are happy to refund you for the duplicate. Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchases were for and when they occurred as well as refund details regarding the duplicate. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
Promptly charged my credit card but have received nothing in return.
I just paid $27.47., but I am told it only covers 2 months., to April 27th. I thought it was for
a year. Systweak Inc. Ref # [protected] Last 4 numbers are my phone number. Joan Duncan
bduncan9@telus.net
Management for cleverbridge.
I ordered Driver Performer from your company. Invoice #: AKD-[protected]; Lic.# [protected]; When I downloaded the program and ran it, it told me that I needed 30 driver upgrades. However, it only gave me 5 of them before quitting. Then it totally disappeared from my computer altogether.
Besides the improper working of the product, I did not actually need the 3 PC upgrade portion, as I only have one computer. Somehow that extra purchase was not planned. Therefore, I want a complete refund of my $39.90 because I am not even going to try to re-download or re-use the program. You have all my information regarding payment and mailing address as well. Please handle this immediately by whatever method that works best for you.
Clayton L. Freeman
see above comment.
My debit card was charge for -$63.99 for a reason I don't know. I didn't authorize this charge and want it credit back to my acct. immediately. I dont know who authorized it but I didn't. I dont even know who you people are and expect my refund to be posted . Thank you.
Esperanza Collazo My debit card was charge for $17.99. I didn't authorize this charge and I want it credit back to my account immediately. Thank you.
I have the same problem. I don't know who they are and what I am paying for. I am trying to find a phone number so I can call and cancel this auto draft.
Mary Emmeck
Pelion, SC
Dear Joan
The license of our products is valid for one year only after which you will have to purchase it again if you wish to continue using the product. You do not have to renew any of our products after 2 months.
For the further assistance, please reach us at http://support.systweak.com.
Regards
Systweak Software
There is a charge of $29.95 on Sep. 19, 2013 that I am trying to find out what was purchased, by whom and how. i.e. on line of at a brick and mortar store.
I purchased your product on 11/25/2013. RN#[protected] IN#BKD-[protected]. ID#IJE97-S73BJ Key#GJVB-6T6W-UTJF-LMNN. I had to reset my computer due a problem from a company who messed up my drivers now I need you to reset my Malwarebytes. Thank you. James Carlisle 1028 N6th St. Reading, Pa. 19601
Dear James,
I am sorry but I couldn’t track your details with the provided information. However, if you purchased any of our product and facing some problem with that, please email to support@systweak.com, they will quickly solve that for you.
Regards,
Systweak Software
I emailed you yesterday . A refund would be fine. Since the credit card I used was a gift card send please send my refund to James Carlisle 1028 N 6th St. Reading, Pa. 19601, My RN#[protected] and my IN#BKD-[protected]. Thank you.
I purchased Acronis from you a couple of months ago. Ever since I installed it it's been trying to download something to me... and it looks like it's AcronisTrueImage2014_6673_en-US.exe but that's already been downloaded and functioning. It doesn't give me any more information than that. I do not like Cleverbridge's products accessing my computer or, if it's a local process attempting to communicate with one of Cleverbridge's associates, I do not like that either. The potential is frightening.
It is very easy for Cleverbridge to hide behind the veil of ignorance speaking about the villain being e-commerce partner and not themselves. Whoever is to blame should be identifying themselves up front so we can deal directly with the offenders.
laceymike@care2.com
I am still waiting for my refund. I to have gotten the run around. You have all my information. I still expect that refund check.
I have been charge for 71.26. I didn't authorize this charge and want it credit back to my acct. immediately. I dont know who authorized it but I didn't. I dont even know who you people are and expect my refund to be posted today or I will contact the bbb and let them know about your company. Thank you.
I bought a lifetime service warranty on [protected] and I lost my paperwork. I would like to know how I can get technical assistance from Cleverbridge. If I cannot get Tech service I would like the remaining refund. Thank You, Antoinette Fleisher
Please note the following debit appeared on our American Express credit card
10-Feb-15 CLEVERBRIDGE AG KOELN -5778.27
Please send details as we believe it is unauthorised
Thank you
My debit card was charged $49.95 for something I did not order. I just checked my account and I have not heard of your company or used it. I would like my refund posted back to my bank account. It happened on Wednesday, 27th.
CBI-SYSTWEAK-[protected] $49.95 . Would sure like to know what it was.
Trying to email them gets "do not understand" or rejected by the server possibly. Definite scam. Money lost.
Please send my money back to my account. $39.90 Thank you LeRoy Taylor
Dear sir
Sometime ago I purchased protection software namely Mac keeper from Cleaver Bridge my complaint is that I have been charged £143.86 on my credit card for a years subscription for this product without my knowledge or authorisation on 20 March 2016 I had stopped using Mac keeper for over a year.
R Adelaide
Going to my bank. I have been overcharged $ 99.87 by CBI*Malwarebytes . This is a scam
Donald Rogerson, Georgetown, S.C, 29440
I was charged on [protected] and again on [protected] for Panda Gold Protection. Can you refund the second charge or extend my protection fopr another year. Reference numbers: [protected] on [protected] and [protected] on [protected]
I ordered the Malwarebytes program for $29.95 and added the Slimcleaner for an additional $10.00. This should have resulted in a total of $39.95. I have been overcharged an additional $99.87.
purchased a software that would allow transfer from old computer to new computer. It did not work, They sent me to another company that said I had a virus on my computer. Ha. It;s a brand new computer. This is a scam. Unfortunately I paid with a debit card and they won't refund my money. Stay away from this company. They are scammers...
Please refund my account for $23.88 from 10/18/16 for Avast. I want a refund and cancellation to the company and have not received a reply from them or you! twoaggys@q.com