Cleverbridge
Reviews and Complaints

in check my monthly statement where i was charger for something in the amount of 24.95 two time .

billing on my credit card

I WAS CHARGED 39.90 ONJULY 24 AND AGAIN ONJULY 29 YOU CHARGED ME TWICE

Dear Frances,

Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.

Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:

http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support

- Three e-mails with the subject line “Payment due for your ActiveProtection” are sent 30, 15, and 5 days before the charge, respectively, informing the user that ActiveProtection would be charged unless you canceled. Had these mails been returned to us as undeliverable, your subscription would have been canceled automatically.

Uniblue ActiveProtection gives you:
- the latest version updates downloaded directly to your PC
- unlimited online expert support
- the ability to install the software on three PCs

Without Uniblue ActiveProtection your Uniblue software will not be updated and will be unable to solve the very latest PC problems and system issues.

When you signed up for this subscription, you agreed to yearly charges for Uniblue ActiveProtection.

To avoid confusion, we work very hard to inform customers of the subscription to avoid customer confusion and dissatisfaction, as such:

- Uniblue ActiveProtection is described on the order form.

- A link to cancel ActiveProtection is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm your order.

I would suggest that uniblue not auto renew subscriptions to software. I have some of their software and like the others was not aware it would automaticly renew. They should send notification at least 30 days in advance and give people the option of renewing or not. Auto renewal with out notification is bad business. I personally do not like it and will now cancel my subscription for that very reason. I do not give anyone authority to conduct transactions without my approval at time of transaction. PERIOD!

Dear Lee,

We noticed your comment about cleverbridge on the Complaints Board.

We wish to inform you that cleverbridge is an e-commerce partner for over 200 software manufacturers, for whom we process payments.

It appears that an order was placed on 12/13/08 for a product called DriverScanner from Uniblue.

This order included one year of Active Protection, which keeps your software updated and automatically renews your subscription every year unless the subscription is actively canceled.

Since the Active Protection was not canceled, your subscription was renewed on 12/13/09.

If you wish, you can request the cancellation of this subscription and a return of your funds by contacting Uniblue directly at:

www.uniblue.com/support/ticket

Thank you for your cooperation, and we apologize for any inconvenience.

cleverbridge Customer Support

http://www.cleverbridge.com/?scope=cuseco

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Attention all readers!

cleverbridge is an e-commerce provider for over 200 software manufacturers.

If you have an unknown charge on your billing statement from cleverbridge, do not hesitate to phone us at [protected] or contact us by email at cs@cleverbridge.com

We appreciate you cooperation and apologize for any inconvenience.

cleverbridge Customer Support

Feel free to view our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

So don't pay it and stop complaining.

Dear Carolyn,

According to our records an order was placed for Registry Booster 2010 on Nov.27th from Uniblue Systems for the amount of 29.95 USD. If you have any further questions about this charge or wish a refund, please contact Uniblue directly at www.uniblue.com/support/ticket.

Uniblue Systems can also be reached via their live chat form at http://www.liutilities.com/support/livechat/

If you have further questions, please do not hesitate to contact us directly at http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

Thank you.

cleverbridge Customer Support
http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

I purchased cleverbridge systweak REf;- Number [protected] invoice date 17-06-2012 costing £31-71 on a 30 day trial money back gaurantee. After installing the package my computer has frozen up and slowed down to almost a stop. As a result of this I have uninstalled both packages the second one bought on the 25-6012 costing £31-71 which, has made my computer even worse.
I therefore wish to cancel mt subscription and ask for a full refund of all money paid over to you
Many thanks for you kind atterntion

M. Sagar

Hi Julia,

We have processed a refund for both your orders: [protected] and [protected]. You should be receiving it soon.
In case you need any further assistance, please reach us at http://support.systweak.com.

Sincerely,
Systweak Support Team

Sirs: I will really appreciate a refund on products bought to Systweak on May 27, 2012 trough my credit card from Banco Popular de Puerto Rico. Cleverbridge reference No. [protected] and [protected]. You can contact me to my e-mail address: juliagodoyramos@yahoo.com

You purchased the product under Continuous Upgrade Protection by accepting terms and conditions therefore, you received mail for renewal. However, you declined the payment for the same therefore, you were not billed.

Be assured now you will not be billed annually for this product.

If you have any doubts you can contact us at support@systweak.com

Sincerely,
Systweak Support-Team

Dear Predrag,

We see that your issue has been resolved by your contacting cleverbridge on 12/7/09 in regards to the Systweak program that you ordered.

Should there be any resolved issues, do not hesitate to contact cleverbridge or Systweak at

support@systweak.com

Attention all readers!

cleverbridge is an e-commerce provider for over 200 software manufacturers.

If you have an unknown charge on your billing statement from cleverbridge, do not hesitate to phone us at [protected] or to contact us by email at cs@cleverbridge.com

We appreciate you cooperation and apologize for any inconvenience.

Sincerely,
cleverbridge Customer Support

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

I bought resume software and was charged 3 times by this company, all three times were for $32.95 plus an international transaction fee there are three charges on my credit card one every day until I noticed it and contacted my bank and informed them this is fraud! My bank has since shut down my accounts and is now investigating. Do not order Resume Maker professional because that is what I did and I paid over $90 for software that was only $29.95!

Please be advised that I wish to cancell transactions from this date. Philip Herrmann. email pbherrmann@adam .com.au.
At this time I have no idea what the debits to my Visa card on 22nd March 2o11 amounts of $38.97 & $59.92 are for and so could you please explain. Thank you Philip Herrmann

I have already sent you my complaint, Thankyou, Philip Herrmann

Please be advised that I wishto cancell transactions from this date. Philip Herrmann. email pbherrmann@adam.com.au
At this time I have no idea what the debits to my VISA card on 22nd, MARCH 2011 Amounts of $38-97 & $59-92 could you please explain. Thankyou Philip Herrmann

Dear Virginia,

We apologize for any stress this situation has factored into.

This charge was a renewal of an order placed last year for the Registry Booster 2009 from Uniblue Systems.
At the time of that order you were informed of the Active Protection component to your order:

"ActiveProtection is a software support service with benefits such as product updates and unlimited expert support, making sure your PC is protected against performance and stability threats. All Uniblue products include one year of ActiveProtection, starting from the date of purchase.

Unless you choose to opt out, every year your protection plan will be automatically renewed to guarantee ongoing protection."

You were then provided a link to cancel the automatic renewal.

Do not worry Virginia. Should you require any assistance regarding this matter you may contact Uniblue directly at:

www.uniblue.com/support/ticket

We hope that this explanation has clarified matters for you.

Please do not hesitate to contact us.

Sincerely,

cleverbridge Customer Support
http://www.cleverbridge.com/?scope=cuseco

Dear Helen,

We apologize. Upon further review, we have determined that the order was a renewal for a product called "Registry Booster 2009" software from Uniblue Systems.

cleverbridge is the e-commerce partner of over 200 software manufacturers and handles the online payment and order processing.

For further questions about this order, please contact Uniblue directly at:

http://www.uniblue.com/support/ticket/

They will be able to further assist you with any questions you may have about this charge.

Please let us know if you have any further questions.

Here is our contact info:

Thank you in advance.

Cleverbridge Customer Support
http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

Dear Helen

It looks as if an order was placed from the Malwarebytes for the software product "Malwarebytes' Anti-Malware Consumer License" for the amount of $24.95.

cleverbridge is the e-commerce partner of 200+ software manufacturers and handles the online payment and order processing.

If you do not recognize this charge, please contact us at your earliest convenience so that our fraud team can look into this further. I would also recommend contacting your credit card company to have them cancel your credit card.

Here is our contact info:

http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

Thank you.

cleverbridge Customer Support

Dear Mr. Flowers,

It looks as if an order was placed for the software product from Uniblue, called “Registry Booster 2010” on Nov.17th.

cleverbridge is the e-commerce partner of over 200 software manufacturers and handles the online payment and order processing.

For further questions about this order, please contact Uniblue directly at http://www.uniblue.com/support/ticket/ so they can further assist you with any questions you may have about this charge.

Please let us know if you have any further questions.

Here is our contact info:

Thank you in advance.

Cleverbridge Customer Support
http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

I want to cancel this and had the refund put back into my account. I can't afford this.

To be necessary in the Arab partner company piece the company can also benefit from the Arabs

Yes I too have been ROBBED by this clevebridge. Unbelievable, they took me for two payments one for 24.95 and another for 29.95. This is three or four months later after I bought their stupid TUNE UP UTILITIES SOFTWARE for 29.95 and it stopped working, messed up the rest of my computer worse than its ever been before making it where I didn't have a choice but to spill more money into their shady service which does nothing but ruin the consumer's world. I hope this message gets across to the rest of you who have been screwed so hard by these moth@$##$@'s who need to go out and get a real job and suck it up like the rest of us. Isn't it enough that the working class putz gets it put to him or her everyday by the so called "government"? Now we have to sit back and take it from completely useless pieces of [censor] like you. Give me my money back [censor]...Now! Or I am going to do nothing left with the rest of my time on this planet but spend every last waking moment in an effort to expose you for the typical [censor] internet scam that makes everybodies life miserable. Trust me, I know you will do something underhanded to mess my computer up even worse than you already have. But guess what, they make other computers and I WILL EXPOSE YOU FOR WHAT YOU ARE, an underhanded medicine show con-outfit. Please, Please, Please, I know you are smart, why not try using your intellectual efforts for actually doing something good. Would it really mess up your budget that bad? I bet you could actually make a pretty decent living by actually helping the people you charge these exorbitant fees to. Seriously, couldn't you just actually help people when you charge them roughly $30 the first time? NOOOOO you have to be a horrible semi satanic [censor] service who wants to milk the poor son-of-[censor] for every last penny you can. UNBELIEVABLE! Give ME my money back. I wouldn't even need your stupid [censor] service if you wouldn't sabatoge my system so you can gain more personal income. For what? your stupid above ground pool or KIA family wagon payments. Guess what, maybe I want something similar, but for some reason it seems that I enjoy being a gullible dumb-[censor] and falling for selfish scams put out there by people like you that would step on other peoples necks, people who haven't done a thing to you, just so you can do something stupid like have the right outfit to wear whilst you burn in hell.
Thanks alot and lick my mother[censor]ing balls you worthless piece of [censor].
Hope your Karma bust you in the chops,

Steve Brenner
P.S. I know no other person who has been anal raped by your service will ever see this message on this site because I know you RULE it in order to keep your scam going. But trust me WEASELS I WILL EXPOSE YOU! I PROMISE THIS A SERVICE THAT I OFFER YOU THAT IS SET IN WRITING PLAIN AS DAY WITH NO LOOPHOLES. YES CHANCE ARE YOU WILL RISE TO THE TOP AND CONTINUE TO SCAM OTHERS (YOU FLOATING PEANUT-CORN RIDDEN TURD) BUT I JUST HOPE AND PRAY THAT OTHER PEOPLE WHOM GIVE UP SUBSTANTIAL AMOUNTS OF PAPER TO [censored]BAGS LIKE YOU WILL BE ABLE TO READ THIS AND KNOW THERE NOT ALONE. IF NOT THIS IS NOT BIG SURPRISE. BUT HEY GUESS WHAT? I PERSONALLY AM SOOOO SICK OF STUPID INTERNET SCAMS AND ITS TIME TO ASSEMBLE, RISE UP, AND FORM A REAL COMMITTEE, NOT SOME DISGRUNTLED GOVERMENT SLACK JAW [censor], TO SHUT YOU BOTTOM FEEDERS DOWN. IN CONCLUSION, I THINK YOUR COMPANY IS PROBABLY FUNDED BY A BUNCH OF NEO-NAZI WEIRDOS. IF THIS IS TRUE I HAVE GIVEN ABOUT 50 COPIES OF THIS EMAIL TO PEOPLE WHO KNOW WHAT TO DO IF I MYSTERIOUSLY DISAPPEAR.

Dear Dr. Syed,

You are not referring to a cleverbridge order and therefore we will not be able to refund your order.

YOU HAVE CHARGED ME TWICW FOR 'HOMEWEBSITE' ORDER NEMBER
35314369001on January9/2010 $50.75 and $52.87. WOULD BE KIND ENOUGH TO CREDITE
$50.75 on my pay pal account. Thank you.
yours truly,
qamar a. syed

Dear Risto,

Thank you for your comments sent to cs@cleverbridge.com as well as your posting here.

We located the double payment that was submitted to PayPal, refunded one of those payments and notified you via email.

We have also redelivered all your personal licensing information for your Avira product by email.

Feel free to check out the cleverbridge profile at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

I did not get the product even though I paid - Avira Premium Security!
Receipt included, I mean I have all documents! - They tried to gate paid twice for the same service. Cleverbridge took €39.90 from my account on 30/11/09 - Please Return the amount of the first payment( $29.95) to my account.

Your (bill broker) tried to charge 2 times - In commerce, double billing is the error of charging a customer twice for the same unique product. Please, return the sum back, you have got a dishonest employees, perhaps?

What they say

Dear Risto

We have not received your payment for this order.

We have tried the payment link and can confirm that it is functioning for
us.

Please go to the following secure website to attempt the PayPal payment once
more: (Scammer) Sincerely,

Chriz Sanchez
cleverbridge Customer Service

Slogan!
It's hard to do good, when your reputation is so bad!

Dear JoAn,

You are correct in that two orders for the same product were placed; one on 10/11 and the other on 10/15. The product is called Registry Booster 2010 from Uniblue Systems.

cleverbridge is the e-commerce partner of over 200 software manufacturers and handles the online payment and order processing.

You can request the refund of this order at:

http://www.uniblue.com/support/ticket/

Please let us know if you have any further questions.

Here is our contact info:

Cleverbridge Customer Support
http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

Thank you in advance.

Attention Complaints Board Readers! cleverbridge is the e-commerce partner for hundreds of software companies throughout the world. Should you have any questions or concerns regarding a particular order or an unfamiliar bank/credit card charge, please contact us at +1.[protected] or cs@cleverbridge.com and we will respond to your inquiry within a few hours.

Dear Kathy,

cleverbridge is an e-commerce partner for over 200 software manufacturers and providers.

We would be happy to help you place the details of your order, which may be due to an auto renewal of software that you ordered last year.

Please do not hesitate to contact us using the information found below:

http://www.cleverbridge.com/?scope=cuseco

We thank you for your cooperation.

Sincerely,

cleverbridge Customer Support.

Check out our details with the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

on December 31 www.cleverbridge.net koeln debited my credit card [VISA of Capital One] for $29.95. I am unaware of any such charge and have tried to locate the exact source.

Without understanding this charge I am extremely reluctant to pay for this charge.

How may I discover the nature of this charge?

unauthorized charge on June 9/09 for $17.63 CAD on credit card statement

not happy with just want my money back

Dear Ms. Fiedler,

We see that you called our support team on 1/28/10 in regards to this inquiry and were informed of the details of your order.

Attention all readers!

cleverbridge is an e-commerce provider for over 200 software manufacturers.

If you have an unknown charge on your billing statement from cleverbridge, do not hesitate to phone us at [protected] or to contact us by email at cs@cleverbridge.com

We appreciate you cooperation and apologize for any inconvenience.

Sincerely,
cleverbridge Customer Support

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Dear Ken,

Uniblue offers their support online.

You can contact Uniblue's customer support by submitting a support ticket at www.uniblue.com/support/ticket.

They will be able to provide you assistance with any issues you may be having with the software.

cleverbridge is also the e-commerce partner of 200+ software manufacturers for whom we handle the online payment and order processing.

Our contact information may be found via the link below:

http://www.cleverbridge.com/?scope=cuseco

Dear readers,

although we have immediately contacted the customer after receiving a complaint, here is a response to the comment above:

Our company cleverbridge which is based out of Cologne Germany (with offices in Chicago), is the e-commerce partner of a variety of software manufacturers worldwide. We process orders and payments on behalf of our clients.

We at cleverbridge aren't allowed by law to charge customers unless they willingly provide us with their payment information.
In this case the customer placed an order for a software product on June 9th, and was confused because he saw our name (cleverbridge) on the credit card statement, instead of the software manufacturers.

There is however always a note at the bottom of our shopping cart that displays that the charge will appear as www.cleverbridge.net Koeln.

Though we already have contacted the customer directly to clear out any misunderstandings, we're here to answer any questions.

+[protected]
(Intl.: +[protected])

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)

cs@cleverbridge.com

Dear Neil

I see that you contacted our customer support team via email and our Fraudteam has already looked into this for you. This charge was in regards to an order placed through Uniblue Systems, for the software product "Registry Booster 2009", purchased on Aug.23rd as you mentioned for the amount of £23.74.

I'm glad we were able to solve this matter.
Should you have further questions, feel free to reach us via the following options:

http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

Thank you in advance.

cleverbridge Customer Support

Dear Bobbie Jean,

We wish to inform you that cleverbridge is an e-commerce partner for over 200 software manufacturers, for whom we process payments.

It appears that 3 triplicate orders was placed on 9/8/09 for a product called RegistryBooster from Uniblue Systems.

If you wish, you can contact Uniblue directly for further information at:

www.uniblue.com/support/ticket

Thank you for your cooperation, and we apologize for any inconvenience.

Sincerely,
cleverbridge Customer Support

http://www.cleverbridge.com/?scope=cuseco

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Attention Complaints Board Readers!

cleverbridge is the e-commerce partner for hundreds of software companies throughout the world. Should you have any questions or concerns regarding a particular order or an unfamiliar bank/credit card charge, please contact us at

+1.[protected] OR cs@cleverbridge.com and we will respond to your inquiry within a few hours.

Dear Sir,

It appears that this issue has been resolved. On the day you posted your complaint you called cleverbridge at [protected], and we happily refunded your order.

Sincerely,
cleverbridge Customer Support.

Interpol? lol. I'm sure they're right on that!

I am looking at my bank statement and see that I am charged 29.95 for something and .90 for International Transaction Fee. I would very much like to know what I received and who this was paid to.

WilliamMMiler@Charter.Net

Dear readers,

although we have immediately contacted the customer after receiving a complaint, here is a response to the comment above:

Our company cleverbridge which is based out of Cologne Germany (with offices in Chicago), is the e-commerce partner of a variety of software manufacturers worldwide. We process orders and payments on behalf of our clients.

We at cleverbridge aren't allowed by law to charge customers unless they willingly provide us with their payment information.
In this case the customer placed an order for a software product on July 7th, and was confused because she saw our name (cleverbridge) on the credit card statement, instead of the software manufacturers.

There is however always a note at the bottom of our shopping cart that displays that the charge will appear as www.cleverbridge.net Koeln.

Though we already have contacted the customer directly to clear out any misunderstandings, we're here to answer any questions.

If you have further questions, feel free to contact our customer service team.We'll be happy to assist you:

http://www.cleverbridge.com/?scope=cuseco

I agree. Cleverbridge appears to be a company that's just there to take money but after the money has been paid they don't feel obligated to provide any product or service. Twice now, I've had to file a dispute because they can't even send something as simple as a confirmation email that contains my registration info. They use the excuse that it "went to spam" but I regularly check my spam when I'm expecting an order or an email and there is no email in either. Cleverbridge are a highly deceptive company and if you see a shopping cart that uses them, RUN!

Withdrew $39.95 from a federal Direct Expreess card, without authorization, and or misleading Information.

I was charged $21.67 on my credit card. Whats funny is I had a 0 balance and haven't used the card in over a year. I saw the charge that was placed for two days ago when I was home all day. In fact the card was in the safe for over 7 months. I know this was fraud!

youhave withdrawn 39.90 from my account what service did you performed for to withdraw that money?

My bank statement shows several withdrawals - no idea who they are - they are ripping me off!

This company took 39.00 out pf my account without authorization. How can get it back?

robbing me blind

This company took money from my account and I do not know for what. It's very suspicious and I contacted my bank. I'll sue ...

treclamar si e pagado por k me dice que el codigo que ustedes an mandado no es valido k pasa

I just found a charge on my bank account for 29.95 which I did not authorize. I do not know who this company is and I do not want their service. I want this money back into my account immediately... I am careful about where I enter my account information so it concerns me how they got my information.( sawzaw )