Cleverbridge’s earns a 2.4-star rating from 238 reviews, showing that the majority of clients are somewhat dissatisfied with e-commerce solutions.
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unauthorized charge of $116.37
Unauthorized Charge to debt card, how no idea as to what its for. never even heard of CleverBridge. How do we get money back?
The complaint has been investigated and resolved to the customer's satisfaction.
unable to download and open
Purchased and used TuneUp 2011 for a year until approximately 2 months ago when It could no longer be loaded due to "Tunup Utilities 2011 - en-US.exe is not a valid win 32 application". Today i purchased and attempted to downlod and run TuneUp 2012 (see Cleverbridge reference number [protected], registration key 3HDE3B-FH9Q5D-02QQ4K-X9F7H6-FPMA1R-XYQWYK). Unable to download and run as dowload stops and states following "TuneupUtilities 2012-en-US(1).exe is not a valid win 32 application"., Unless TuneUp can provide necessary upgraded 2012 program capable of loading of the program I will have to request a refund of my payment . Should This problem not be addresed to my satisfaction I shall be constrained to submit a complaint to the Department of Trade and Industry.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased version 2012 in October, my computer crashed and I had to do a full install of OS. I tried to download tune up again but could only find the 2013, and it wouldn't accept my key, bloody waste of money !
Dear Kenneth,
Thank you for your message. We see that you have already contacted us regarding your request and have since been in contact with the software manufacturer TuneUp. cleverbridge is the payment processor for TuneUp as well as over 300 other software manufacturers and digital media companies. We apologize that you unsatisfied with the purchase that you made. If this issue is not resolved after contacting TuneUp, please let us know and we will refund the order.
Sincerely,
cleverbridge Customer Support
unauthorized credit card charge
Dear whom it may concern
Cleverbridge ag koeln
I found this morning that this company have charged my credit card us$ 29.95 without my authorization.
If you could please inform me as to what I must do to have these funds returned to my account and prevent them from taking any other funds. thanks,
Es kim
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Eui,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
unauthorized debit
08/08/2011 10/08/2011 cleverbridge ag koeln 39.99 usd at 0.62415/gbp amex £24.96
I have no idea who this company is, i have made no purchase, but the above debit is present on my amex card. i want my money refunded please
thank you -the complaint has now been successfully resolved, as mentioned in an earlier comment. This closes the case.
this complaint is now resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
rip off
This is actually not a complaint. I have read all the complaints about cleverbridge and I think there is a little misunderstanding here. I found the charges on my credit card also and I researched it online. It seems Cleverbridge is the company your purchase is charged to when you purchase from Companies like
ASHAMPOO
PHOENIX
IPSWITCH
INCENTIVE
PASSWARE
ACRONIS
UNIBLUE
PARAGON
This is just to name a few. There are literally about 200 companies that use Cleverbridge to recieve their payment for products purchased on their website. You purchase the product from Ashampoo etc. the payment shows up on your statement as Cleverbridge.
So no scam involved. Read the fine print when you purchase something and see where the payment is going to and how the charge will appear on your statement.
The complaint has been investigated and resolved to the customer’s satisfaction.
KEY CODE DON'T WORK WOULD LIKE MY MONEY BACK
withdraw
the company Cleverbridge.net has stolen my money by withdrawing my money with my conceit and what must I do in order to have that money return to my account which is a total of $29.00
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
payments
on the 8 september you took two payments of £22.89 i would like to know why you have taken any money from my account as i do not use any of your products, i would therefore like a refund of all the money you have removed from my account.i also wish for no more payments to be removed from my account under the WWW.CLEVERBRIDGE.N KOELN DE USD 35.64 [protected].i would appreciate your help in resolving this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry. You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
same amount charged twice
Visec card serveces sa zürich (master card)
Charged my ccount on june 26 validity june 28 2011
2-times with the same amount of chf 21, 95
Indicating only cleverbridge.net koeln
I assume that I have been charged twice for 1 single order
Kindly check and advise
Thank you + best regards
The complaint has been investigated and resolved to the customer’s satisfaction.
On the 20 November 2013 I downloaded a copy of WinZip driver updater and installed it onto my computer . My hard drive has since stopped working I have since put a new hard drive in and went down load another copy. It come back stating that it is either the email address is incorrect or the registration number is incorrect. Please note the following information,
20 November Clever
Cleverbridge reference [protected]
Payment on the 20 November be credit Card xxxxxxxxxxxxxxxxxxxxxxx52262384.
Please advise how I will do to download the winzip to my computer. Many thanks Ben Poole
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
destory my compunter
I want a full refund of $29.99 put back into my pay-pal acct. I have filed a complant with pay pal.. expect my refund assap! Reference number is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Dear William,
Thank you for your feedback. We apologize for the experience that you have had. For the inconvenience, we have gone ahead and refunded you for your purchase. cleverbridge is the payment processor for the software manufacturer Solvusoft and handles order and payment related inquires. Since we process their payments, you are unsatisfied, and they offer a 30 day money back guarantee, we have refunded the $29.95 back to your PayPal account.
Hopefully, the issued refund can remedy any inconvenience this ordeal may have caused you.
Sincerely,
cleverbridge Customer Support
charges to my account no way to call to stop.
I received charges to my bank account and I do not have a phone number to call to stop these charges. I really do not know what they are for since there is not explanation. I want to stop these charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
Winmaximizer
Ever since installing Winmaximizer my computer has ran incredibly slow, the monitor screen is flashing. I am unable to upload pictures. In the purchase, they offer a 30 day money back guarantee. I want to get a refund but having trouble contacting anyone.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Customer,
Thank you for your message and we 're sorry to hear about this. cleverbridge is the e-commerce partner for a number of software publishers and digital media companies. The software manufacturer, Solvusoft Corporation, does offer a 30 day money back guarantee. Feel free to give us a call or send us an email so that we can issue a refund for this order. We have included our contact information as well as the software manufacturers contact information below:
http://www.cleverbridge.com/?scope=cuseco
support@winmaximizer.com
If you do not recognize the charge, feel free to contact us so we can assist you in resolving this issue.
Sincerely,
cleverbridge Customer Support Team
credit card charge
I received my credit card statement on july 11th, 2011 for the pay period of may 18th - june 17. I have noticed a charge of $39.86 from www.cleverbridge.net koeln df and I have no records of purchasing anything from this company. as far as i'm concerned, i'm not the only customer that this has happened to, I would appreciate this money reimbursed into my account. thank you. if any further concerns, please contact [protected].
The complaint has been investigated and resolved to the customer's satisfaction.
Le même produit < RegistryBooster de Uniblue> a été payé 2 fois sur Téléchargement payant < Paypal> .
La 1ère fois le 05 Mars, la 2ème fois le 17 Avril.
Heureusement PayPal enregistre toutes mes opérations Web sur chaque !
Je demande remborsement des 44 Euros non déduits des 59 Euros payés au 2ème "download".
Merci de votre compréhension...MarcelV.
23/05/2011 COMPRA TARJ. 5402XXXXXXXX9014 Cleverbridge AG-Koeln 25/05/2011 -41, 59 2.450, 48
Ignoro cuál es el articulo comprado y no tengo constancia de haberlo recibido, por lo que les pido me envien copia de la factura y me digan el dia y la dirección en que fué entregado.
They taken money out of my account without my permission.
I have a charge on my credit card for $29.95 that I did not authorize. How do I have this removed and stop any further charges from this company?
Dear Kathy,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. According to our records, you purchased SLOW-PCfighter for your computer. At this point we kindly ask that you contact us in order for us to assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
I have a statement that says I bought something from them when I have never even heard of this company. I owe them nothing.
Dear Michael,
We are going to send you an email with all of the information pertaining to your order.
Sincerely,
cleverbridge Customer Support
I have an unauthorized charged on my bank statement of $40.02...
Mike Corvo
mikecorvo@aol.com
Dear Sue,
Thank you for your message and we're sorry to hear about this. We see that multiple orders had been placed for the same products. Refunds have already been given for the duplicate orders for RegClean Pro and Advanced Driver Updater. Please feel free to contact us regarding your order as we are unable to provide further information on this forum for your own security. If you are unable to use the software than you should not have to pay for it. We have included our contact information below so that we can assist you with this issue:
http://www.cleverbridge.com/?scope=contact&id=q4HmSvXIZF&progress=customersupport
Sincerely,
cleverbridge Customer Support
The entry on my bank account if "BB&T credit card purchase www.cleverbridge.N 6-20 KOELN 6609" That is the only info I have. In checking further on an invoice from Systweak Secure Online Store, my reference No. [protected] fr RegClean Pro, "you are subscribed to a multiple payment product. The next payment of $29.95 is due on 6/19/2012."
I wrote to the company saying I could not use the RegClean Pro. They wrote back with directions, which I still could not use. I also have a "subscription cancellation" dated 6/19/2011, that says if you want to cancel your subscription, please follow the link below, and I typed cancel your subscription for RegClean Pro.
refund
Latest bbb chicago decision letter... paid for by the business community. very hard to believe that this decison is based on neutrality as ms de courtenay would like one to accept.
Next step... local media! what does everyone else think?
Rg
See below...
Dear mr. grant:
Thank you for contacting the bbb regarding your complaint against cleverbridge, inc. we appreciate the opportunity to respond to your concerns.
As you may not be aware, the bbb’s value to the business community is based on our neutrality. the purpose of the bbb system is not to act as an advocate for businesses or customers, but to act as a mutually trusted intermediary to resolve disputes, to open communication, and to provide information on ethical business practices. the bbb is neutral and therefore does not take sides in a dispute. the bbb works to promote an ethical marketplace and tries to seek a mutually satisfactory resolution in disputes between businesses and customers. businesses and customers both have rights and responsibilities in the marketplace.
In your e-mail you asked how nita virghes arrived at her decision to close your complaint as administratively resolved. when a bbb receives a complaint, we present the complaint to the business and request its assistance in resolving the dispute with the customer. we give the business an opportunity to present their side of the story and address a consumer’s allegations. the complaint handler reviews all the information submitted by both parties and bases their decision on the information in accordance with national policies and guidelines.
In reviewing your complaint file, we noted cleverbridge alleges they facilitate online payment processing transaction for uniblue systems, where you purchased the software from. however as an online payment processor, they allegedly do not provide any support or technical assistance for uniblue systems software. further, cleverbridge alleges because uniblue has the ability to process refunds on their own, cleverbridge was not made aware that the refund was issued to a gift card until the second e-mail correspondence with you on april 22, 2011. cleverbridge also alleges they had no prior knowledge of these terms and conditions or standard fees until they extended their efforts to assist you by contacting vanilla mastercard to attempt to resolve this issue. we have noted that cleverbridge has included references to their company’s privacy policy payment procedures as well as the “cardholder agreement” found on the vanilla mastercard website in responding to your allegations. additionally cleverbridge alleges, “by using the prepaid gift card, according to the terms set by vanilla mastercard, mr. grant agreed to present both his receipt and the gift card for all returns and/or exchanges and also rendered himself responsible for all transactions initiated and fees incurred by use of his gift card.”
Based on our review of all the information submitted by you and the company therefore, we have determined the case was processed appropriately as it appears the business made a reasonable effort to resolve the dispute by issuing a full refund to you, which you stated is your desired resolution.
While we are unable to assist you further regarding your complaint, we thank you for giving us an opportunity to be of service to you.
Thank you.
Maria de courtenay | director of operations
Tel: [protected]
Fax: [protected]
Email: [protected]@chicago. bbb.org
Www.bbb.org | start with trust
Bbb of chicago & northern illinois
330 n. wabash ave., suite 2006
Chicago, il 60611
My account ending in (mastercard) 8192 was charged $24.95 for what?
unauthorised charge of my account
You have Charged my account without my authority. I am not interested to to renew any dealings with the company as it does not suit me .
please refund the money by return to my account
C van Prooyen
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Leisha,
Thank you for the confirmation. We have refunded your order and canceled the subscription. Please allow 3-5 business days for the funds to appear back in your account. Should you have any questions, feel free to contact us.
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
hi yes i would like to reverse the charges and cancel the subscriptions thank you.
Dear Leisha,
Thank you for your message. As you can see in our response to other complaints of this nature, we provide our contact information so that you can speak with us either over the phone or by email to discuss this matter. After quickly doing a search by your name, you did purchase something from cleverbridge, this was an automatic renewal for your 2010 purchase of Uniblue Registry Booster. Last year you were also sent a receipt with the name cleverbridge as well as Uniblue on it to verify the charge as well as the subscription.
The renewal took place on December 22, 2011. This subscription was agreed upon and could have been canceled anytime since 2010. If you would like to reverse the charges and cancel the subscriptions please let us know. Our contact information can be found below:
http://www.cleverbridge.com/?scope=contact&progress=customersupport
Sincerely,
cleverbridge Customer Support
hi i was charged $41 on december 23 2011 i have not brought anything online so why would i be charged anything why has this happened?
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
Replied
unathorized charge
My debit card was charge for 30.19 for some computer software. I didn't authorize this charge and want it credit back to my acct. immediately. I dont know who authorized it but I didn't. I dont even know who you people are and expect my refund to be posted today or I will contact the bbb and let them know about your company. Thank you.
Read full review of Cleverbridge and 62 commentsunauthorized charges
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
Dear Rick,
Thank you for your message. We do provide our contact information for a reason. So that you as well as other customers can get in touch with us regarding these issues. Based on a quick search under your name we see an order for TuneUp Utilities 2012. If you're bank ends up disputing the charge, the order will be refunded and the software will no longer work. We highly suggest you contact us prior to disputing the charge if you are currently using this software. Once again the link to our contact information has been provided below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
The complaint has been investigated and resolved to the customer’s satisfaction.
I was charged 29.69euro to my master card by Cleverbrige AG Koein De on the 25 of October without using my card. I called to JCC AND I cancelled the transaction and my card at once. I think we have to inform thee proper authority.
I was charged $29.95 to my debit card by Cleverbridge AG Koeln, and I don't buy anything online and had not used my card during the time that i was charged. ? I know whats wrong with our economy between companies like this and banks charging exhorbanant fees the common person is screwed. Its the same old adage the rich get rich and the poor keep getting poorer...
This morning I have been charged with Euro 24.95 against payment to unknown purchase with Cleverbridge AG Koeln. I have never heard of this company CAGK before. And had to block my credit card immediately, which means I need to pay for a new card. "cleverbridge is the e-commerce partner for a number of online businesses " f*** you, , , be a professional company and learn to mentioned the name of second party/real seller. Your name is alone is creating problems to others. I am sure that I am not the only person to complaint. Once again "f*** YOU"
I too have just received a charge for $30.85 on my credit card. I have not purchased anything online (or elsewhere for that matter) with this card in a very long time.
I'll contact Visa and have this charge removed, however it appears to be a fraudulent charge from Cleverbridge AG Koeln DE.
At this point I'd suggest being wary of doing any business with Cleverbridge, as it seems I'm not the first person to have ambiguous charges from them appear on my credit card.
I too have just noticed a $24.95 charge which I have no idea what it was for. Same company. It looks like a fraudulent charge to me so I will get AMEX to remove it.
refund/customer service
May 26, 2011
Nita Virghes
Assistant Manager Direct Retail Services
BETTER BUSINESS BUREAU
330 N Wabash Avenue Suite #2006
Chicago, IL
60611
RE: BBB CASE #: [protected] UniBlue.com/Cleverbridge E-Commerce Partner
Dear Nita Virghes:
I am writing in response to the following information provided on May 24, 2011, to the Better Business Bureau (BBB), Chicago, by Richard Krolikowski, Cleverbridge Inc.
Please note, on May 24, 2011, (the same day the BBB, Chicago received their response) the Customer Support Team, Cleverbridge Inc., sent a response in an email to www.complaintsboard.com which states:
Dear Roger,
Please allow us to apologize for any inconvenience that this ordeal may have caused you. We have reviewed this issue extensively and have been working diligently to assure your satisfaction with this transaction. As you know, we have been in constant contact with yourself, Uniblue Systems, and MasterCard to exhaust all possibilities of a satisfactory resolution regarding this issue.
Mr. Krolikowski in his response, failed to mention that the refund to the gift card was due to “Terrible Service” by UniBlue.com and the charging for duplicate products.
In any event, when a customer is about to purchase RegistryBooster, the UniBlue.com website states: “RegistryBooster optimizes your PC by servicing your registry. If, for any reason, you are not pleased with our product, contact our customer support team within 30 days of purchase and we will refund the full purchase price.”
I do not accept Mr. Krolikowski’s position. Please review the following as they transpired:
• Feb 6, 2011, I purchased RegistryBooster 2011, for $29.95, from UniBlue.com via the internet. I used a pre-paid gift card to pay for this product.
• March 29, 2011, Sarah, Customer Support (CS), UniBlue.com recommended that I upgrade my purchase to PowerSuite 2011 for $39.95. This upgrade includes three products in the PowerSuite which are RegistryBooster, DriverScanner and SpeedUpMyPC. Sarah did not tell me at the time of purchase that one of the three included RegistryBooster, which I already had and could not substitute; DriverScanner; which was incompatible with my old computer and caused it to crash and SpeedUpMyPC; which actually worked. I requested a refund.
• April 1, 2011, Sarah, CS, UniBlue.com sent an email to advise a refund would be processed for the PowerSuite 2011 pending everything being deleted from my computer. When I uninstalled PowerSuite 2011, it also removed both RegistryBooster’s as I had two installed on my computer. I requested a full refund for both products.
• April 4, 2011, Richard K. CS, Cleverbridge Inc., provided a credit for $39.95 Reference Number 2127084. This was the first time I spoke to Cleverbridge as I never heard of them before and all CS before that were from UniBlue.com and well aware of my gift card payment arrangement.
• April 19, 2011; received an email from Helen, Customer Service Manager (CSM), UniBlue.com which states: “Kindly note that I can confirm that your orders were refunded on the 1st April 2011. I suggest that you contact you bank if you still have not received the mentioned refund”.
• April 20, 2011; I sent an email to Helen, CSM, Uniblue.com, to advise that I still had not received a credit for the first RegistyBooster. I attached copies of my credit card statement showing the only refund received was for $39.95.
• April 22, 2011; Richard K, CS, Cleverbridge Inc., in an email stated: “Our records indicate that this refund was issued as of April 11, 2011 back to your MasterCard ending in 0349”. RegistryBooster for $29.95 was credited April 11, 2011, Reference Number [protected], to my old gift card. Mr. Krolikowski will like you to believe that this is the first time I have spoke to Cleverbridge in this regard.
• April 25, 2011; Helen, CSM, Uniblue.com, in an email states: “Kindly note that refunds from our end are only able to be refunded to the same credit card which was used when the order was placed”.
• April 25, 2011; Helen, CSM, Uniblue.com, in an email states: “We do apologize for any inconvenience caused in this matter but from our end we have processed the refunds as per your requests. If you are having issues with the refunds, I suggest that you contact your credit card issuer and discuss further with them”.
• April 26, 2011; Frank, CSM, Uniblue.com, in an email states: “Please understand that as a global e-commerce player, Cleverbridge are bound with various international laws and policies to safeguard the interest of their customers. I can assure you that they deal with a multitude of 'fraud' cases, were people (sometimes professional in what they do), try to trick systems in order to gain money that does not belong to them. This is one of the main reasons why Cleverbridge only refunds money back to the original credit card used. We have had quite a number of cases before where for some reason or another the original credit card would no longer be available and a new one issued by the bank - for example if it gets lost/stolen or perhaps just expired and a new one issued. In all of these cases, Cleverbridge would still return the money on the original credit card and the bank concerned would take care of linking the transaction with the new credit card”.
When a customer is about to purchase RegistryBooster, you have to look towards the very bottom of the website to find and click “Terms and Conditions” and “Privacy Policy”.
Terms and Conditons: Clause 6 Payment by credit card states:
When paying by credit card, the Customer shall provide their full credit card details for each order (cardholder name, card number, expiry date, CVV). Furthermore, the Customer hereby provides their prior consent for cleverbridge to charge the payment for the order to the respective credit card company, particularly for online transactions.
Cleverbridge will take all reasonable measures to protect the credit card details against unauthorised access by third parties. The Customer is aware that unauthorised access to such information by third parties cannot be excluded, especially during the electronic transmission of such information. The Customer's credit card account will be charged online when processing the order.
Privacy Policy: #5 Payment Procedures states:
We provide our customers with the various payment methods, such as credit card, bank transfer, cash payment, direct debit, PayPal, check and giropay, etc. For payments by credit card, we require your credit card number, the card's expiration date and your credit card's security code. Your payment details are then transferred to our payment provider for transaction processing. For payments by direct debit, we require your name, your account number and the bank routing number. Additionally, you can also pay for goods by check or in cash. In this case, we will not require any information other than the delivery address. In order to ensure a secure, encoded transfer of your personal data, we use the SSL (secure sockets layer) standard on all our websites. This means that your personal data and the payment information provided during our ordering process will be transferred securely.
Unfortunately, no where on the UniBlue.com website did Cleverbridge Inc., or UniBlue mention how they deal with Gift Cards either during the transaction or what happens should a refund be required. Also, Cleverbridge obviously knew about VanillaMasterCard’s standard practice of charging a $9.95 fee for issuing a new card.
Subsequently, considering the circumstances, Cleverbridge, could have accommodated me by crediting my new MasterCard account or simply mailing out a cheque.
Now I will be waiting again for VanillaMasterCard this time, to send me in six to eight weeks, a new “Twenty Dollar Gift Card”. $29.95 - 9.95 = $20.
In conclusion, I believe that Cleverbridge Inc., are responsible and accountable for the circumstances and should act in “Good Faith”. This should also be true for all those customers who filed complaints against Cleverbridge Inc., on www.complaintsboard.com.
Sincerely,
Roger Grant
cc: www.complaintsboard.com
June 12, 2011
Nita Virghes
Assistant Manager Direct Retail Services
BETTER BUSINESS BUREAU
330 N Wabash Avenue Suite #2006
Chicago, IL
60611
RE: BBB CASE #: [protected] UniBlue.com/Cleverbridge E-Commerce Partner
Dear Nita Virghes:
I am writing in response to the following information provided on June 6, 2011, to the Better Business Bureau (BBB), Chicago, by Richard Krolikowski, Sr. Customer Service Representative and are reviewed with the Global Director of Customer Support, Cleverbridge Inc.
Please be advised that I do not accept Mr. Krolikowski’s, position in this regard.
Once again, Mr. Krolikowski fails to mention that the gift card was used to purchase the original RegistryBooster, which was removed along with the PowerSuite when uninstalled as a duplicate.
In his submission, Mr. Krolikowski states: “Uniblue has the ability to process refunds on their own”. UniBlue.com Customer Service Representatives were aware of my gift card situation and refunded my account and knew my gift card was destroyed. At that point, they forwarded my complaint to Cleverbridge Inc., who knew or ought to have known about the refund.
Further, Mr. Krolikowski, states: “We would also like to reiterate the fact that Cleverbridge had no prior knowledge of these terms and conditions or standard fees until we extended our efforts to assist Mr. Grant by contacting Vanilla MasterCard to attempt to resolve this issue”.
This is a grave concern as a customer! Mr. Krolikowski, admits that they were unaware of the terms and conditions or standard fees set out by gift card companies. In fact, Cleverbridge Inc., should be well aware of all terms and conditions or standard fees set out by gift card companies. That would be a standard business practice. These facts should be well documented on all of their business websites for customers personal viewing before purchase.
On April 25, 2011, Helen, CSM, UniBlue.com, states: “We do apologize for any inconvenience caused in this matter but from our end we have processed the refunds as per your requests. If you are having issues with the refunds I suggest that you contact your credit card issuer and discuss further with them.”
Below is the VanillaMasterCard, Prepaid MasterCard Card Cardholder Agreement. The following terms and conditions govern the use of the Prepaid MasterCard Card. By signing or using the Prepaid MasterCard Card, one is agreeing to these terms and conditions.
PURCHASE DISPUTES AND REFUNDS
If there is any dispute in regard to purchases you make using the Card, you agree to settle such disputes with the merchant from whom the purchase was made. We are not responsible for any problems that you may have with any goods or services that you purchase with your Card, whether with regard to quality, safety, legality, or any other aspect of your purchase. If you are entitled to a refund for any reason for goods or services obtained with the Card, you agree to accept credits to the Balance on your Card in place of cash.
UniBlue.com and Cleverbridge Inc., extended their efforts to assist and became well aware of the VanillaMasterCard policy and then suggested I contact the credit card issuer. Mr. Krolikowski, Cleverbridge Inc., now implies: “Mr. Grant agreed to present both his receipt and the gift card for all returns and/or exchanges and also rendered himself responsible for all transactions initiated and fees incurred by use of his gift card.”
Indeed, it would now appear that Mr. Krolikowski’s intention right from the start was to set a customer up, so that Cleverbridge Inc., would not have to accept responsibility for their action. Costing customers, time and money!
Subsequently, if this is not just a scam by Cleverbridge Inc., payment processer for UniBlue.com, in partnership with MicroSoft, then this information should be showing on the UniBlue.com (RegistryBooster) websites so customers are well informed before purchase. Customers should not be charged for such discrepancies!
As a footnote, www.cleverbridge.com web page confirms they are payment processer for over fifty partners. If a customer would like to purchase a product, you click on one of the companies. They are a third party partner...you have to be looking for them, they don’t stand out. Then at the bottom of the page it states: “This order process is conducted by our online reseller Cleverbridge AG. Payment processing and order fulfillment are done by Cleverbridge AG, Brabanter Str. 2-4, 50674 Cologne, Germany.”
Again, not unlike UniBlue.com, Cleverbridge Inc., as payment processer for all of the respected companies, the gift card company terms and conditions are not listed on their websites.
In conclusion, considering the circumstances, I will be approving Consumer Alert, CTV Television Network to go ahead with their investigation in this matter.
Sincerely,
Roger Grant
cc: www.complaintsboard.com
The complaint has been investigated and resolved to the customer's satisfaction.
I was charged for malwarebyte coverage in January and it isn't due until September. At one time I had an account due in January but I upgraded it to a deluxe plan in September and cancelled the basic coverage. Please refund the payment made on my debit card and don't charge me again til September. Thank You. Sharon Long
the frist time i payed for viper and took money out of my account on 08/15/2017 you did not give me any protection it did not turn and you got $41.00 from today08/22/2017 i reorder it and cost me $59.00 why did i have to pay for one year of protection two time i want to be payed for of them
Less than a week ago I purchased ManyCam Mac 3 Pro. The audio and video are never in sync. I tried to rectify this by sending my video to an editor and work with the audio trying to match the video...no luck. I wrote the HELP SUPPORT at least 6 times and never received any help or advise. Finally, an icon flashed on the app telling me to upload the latest improvement, when I did that it erased the program and gave me a TRIAL version with an offer to buy it again! $49.95! Today is May 28th, 2015
I want to cancel a program I purchased. "Remote Assistance". I was billed 9.99 and will be charged that monthly. I do not wish to continue this service and would like to cancel it, so I'm not billed for Jan. 2015.
I received an email stating I ordered a virtual food item, item #9581447, receipt #[protected]. I have never ordered anything from this company and did not authorize any funds to go to this company.
Thanks for posting these entries and letters about this company. I will steer clear of them from now on!
I am intrigued by the entries and letters here as I recently purchased a product from this outfit and have not yet received a refund by them for a product that supposedly tweaks the computer and keeps it free of invasion by malware, adware and viruses, trojans and other pesky and destructive systems dissembling cyber attacks. The company has yet to refund my money from a transaction the other day and don't know what they will do in that regard. Thanks for posting these letters and exchanges on refunds. Wish I had read up on them before trying to download one of their products.
I would like to unscribe previous orders : reference number [protected] &[protected]
Dear Jake11
We apologize for the delay in this response, and we would just like to confirm the information mentioned above by chris7.
Please be assured that the e-mail is fake. If you have a PayPal account, we can confirm that no charge was made to it by cleverbridge.
The e-mail is an attempt by an unknown party to trick you into clicking their links so that they can attempt to steal your account data. Please do not click on the links in the mail, as they may cause your personal data to be compromised. If you have already clicked on the links and have a PayPal account, we recommend changing your PayPal password and contacting PayPal for advice on how to best protect against misuse of your account.
Please forward that email to spoof@paypal.com
Paypal Customer Service can also be reached at
[protected]
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday
If you have not clicked on the links there is no reason to believe that your PayPal account information or other personal data has been compromised.
I received the same sort of e-mail. It may not be the fault of Cleverbridge. More likely, it is phishers just naming Cleverbridge as a payee. The scammers want you to click on their link in the e-mail to rectify the information. Once you click on it, they ask for Paypal or credit card information, supposedly in the interest of correcting the error. However, as you should know well, Paypal doesn't have to ask you for your account information and neither does your credit card company. If this phishing scheme mentions your Paypal account, forward the e-mail to spoof@paypal.com. If this phishing scheme mentions your credit card account, forward it to your bank that handles the credit card. IMPORTANT: DO NOT CLICK ON ANY LINK IN THE MESSAGE... IT WILL TAKE YOU TO A BOGUS SITE IN WHICH YOU WILL BE ASKED TO SUPPLY ACCOUNT-RELATED INFORMATION.
charged visa $29. 90 unauthorized
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Our records indicate that on 4/18/11 an order was placed for the Uniblue Systems software RegistryBooster 2011. You should have received an e-mail confirmation with a receipt and all order related information for each purchase. However, this information can also be retrieved by visiting:
http://www.uniblue.com/support/myorders/
If you do not recognize the charge, feel free to contact us again so we can assist you in resolving this issue.
You may contact us at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charge on my American Express February statement. Did not incur it and want it removed.
Very unhappy about it.
There was a unautherized cdhaarge of 39.95 on my Master Card.lets get that off of there
unauthorized charge
I just found a charge on my bank account for 29.95 which I did not authorize. I do not know who this company is and I do not want their service. I want this money back into my account immediately... I am careful about where I enter my account information so it concerns me how they got my information...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Service Support Team
unauthorised debit
my visa card was debited about US$32 or ke 2591.52 :visa cleverbridge AG/PUR/[protected]/31-03-2011. I never purchased anything and this compant took my money.
Assist me to get back my money
The complaint has been investigated and resolved to the customer’s satisfaction.
I have no idea why this charge is on there. It is not much and I know now that if this is an international company you are paying they can charge you a fee. Customers need to know what is going on. I have no idea why this is showing up
Dear Customer,
Please allow us to apologize for the inconvenience that this unknown charge has caused you. cleverbridge is the e-commerce partner for a number of online businesses, therefore our name appears on credit card statements in place of the company from whom a product was purchased. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Service Team
Ok I am going to help you by confronting you. You know you made the charges yourself right? I think you made these erroneous charges and now here you are showing up and complaining. VISA is a wonderful card and provides wonderful customer service to all who use it. In fact, VISA is the sponsor of the Olympics on occasion. So let's think: Where did you make those charges? Why are you not remembering?
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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orders listed by them with references
[protected] [protected] [protected] [protected] 3783031 [protected] [protected] [protected] [protected] 5486556
Crazy for Hollard, a respected firm, to appear on their site
Info is quite correct. Looks like a scam
As provided
You simply charge via PayPal without order or authorisation. Looks like a scam to me because no logical response from Cleverbridge - only "we do not understand!"
I have a charge for $29.95, dated 1/09/13
Please credit as I do not recognize this charge.
Thank you.
Sherwin Slater
Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product.
This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support