Cleverbridge
Reviews and Complaints

Dear Mr. Shinoda,
I am sorry about the inconvenience caused. I have sent you a private message requesting further information to locate your order details so that we can solve this issue for you.
Sincerely,
Uniblue Customer Relations Team

I do'nt want to buy Registry Booster. .
Stop every year to charge (-¥4, 180 JPY ) to my account..
ID ＮＯ 　 5JV766485S051254Y
Uniblue Systems Ltd - #[protected]
ID: [protected]
2011/5/1

Dear Diane,
This is a message from the cleverbridge Customer Support department.
Please be aware that cleverbridge is an e-commerce partner of a number of software providers, for whom we handle online payment processing.
If you see a charge from cleverbridge that you would like to resolve, please contact our Customer Support department at: cs@cleverbridge.com or give us a toll free call: [protected]. One of our agents will be able to help in resolving this issue.
Sincerely,
cleverbridge Customer Support

I haven't bought anything either, but last night my card was charged too. What is going on?

Sandra Blumane
siaviktorijab@inbox.lv

Dear Luis,

Thank you for your message. We have emailed you with all the pertinent information regarding your order for Advanced System Optimizer 3. If you would prefer to discuss this matter over the phone, feel free to contact us :

Phone: +[protected]
(Intl.: +[protected])
Service Hours:

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)

Service Hours according to time zone PST:
Monday - Friday: 6:00 AM - 6:00 PM
Saturday: 7:00 AM - 2:00 PM
Sunday: 8:00 AM - 1:00 PM

Sincerely,
cleverbridge Customer Support

I would like to know where a charge of $39.95 comes from? I did not bought aything from your company
please check your records and please credit that amount to my Amex Credit Card. I will call Amex not to accept this charge. Please clarify this URGENT...

Luis F, Colon
ad-ideas@hotmail.com

Dear Customer,

Please allow us to apologize for the inconvenience that this unknown charge has caused you. cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.

You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Service Support Team

Cleverbridge is an agent that handles payments for software purchased over the internet. You may have purchased something in the past and when you click you "Accept all Terms and Conditons" it includes Auto Renewal in the terms and condition. Unfortunately, most of the online software companies use this practice.

This is Cleverbridge's local Chicago's number, but it's better to call them during the day. Phone: +[protected] x0
Cleverbridge should be able to tell you who the billing is for.

On doing our accounts for the year we have noticed that we have been charged for Kaspersky anti-virus subscription twice in one year
invoice number AKD-[protected] DATE 17/3/2014 reference [protected]
Invoice number AKD-[protected] DATE 16/8/2014 reference [protected]
Both these payments are for one year subscription
Can you please refund one payment please
Ray Canham
92 Highfield Lane
Hemel Hempstead
Herts. HP2 5JF

Dear Pamela,

cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Our records indicate that on 1/9/11 two orders were placed for the Uniblue Systems software SpeedUpMyPC 2011 and PowerSuite 2011. You should have received an e-mail confirmation with a receipt and all order related information for each purchase. However, this information can also be referenced at:

http://www.uniblue.com/support/ticket/

If you do not recognize the charge, feel free to contact us again so we can assist you in resolving this issue.

You may contact us at:
http://www.cleverbridge.com/?scope=cuseco

Thank You!

Why are there 2 payments to my account, there should only be one at $112.00 in December 2016

Payment on 25/11/16 $199.63 ?

Payment on 5/12/16 $166.11 ?

Hola Mariolui,
Lamento que usted haya encontrado dificultades, nos gustaría ayudarlo más pero no podemos localizar el pedido con la información proporcionada. Necesitamos más información acerca del pedido para que podamos localizarlo.

Por favor, póngase en contacto con nuestro equipo de apoyo para resolver este problemacon un correo electrónico a customer@unibluesupport.com

Usted puede abrir un chat con uno de nuestros agentes de asistencia al cliente desde el siguiente enlace:
http://www.uniblue.com/support/livechat/
Gracias,
Uniblue

Recibí un débito de Cleverbridge AG por U$S 29.95.- por una compra en Uniblue, lo recibí habiéndolo dado de baja esas renovaciones automáticas, que debo hacer?

Hi Berry T. Marcos,
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here. http://www.uniblue.com/support/chargedispute/
Thank you.
Uniblue - http://www.uniblue.com/

i' have the same problem as that Cleverbridge Ag Charged my account MasterCard after getting information, and "WITHOUT AUTHORIZED".. I have been "purchased" Uniblue Power boost for my computer in 2011. Cleverbridge AG or The company uniblue that purchased "unknowned" product that value USD29.95. And i also do very much agree with Mr. Wai Him Cheng, from China, Hong Kong; that "...this is sufficient to be penal crime that unauthorized charge by the purchased person. Second; that Cleverbridge AG or The company uniblue stolen or even violate secrecy Principle about the Credit card information privacy provision. I here to express my resentful and strong dissatisfaction for these two companies : Cleverbridge AG and The company uniblue..."

Berry T. Marcos
MALAYSIA

Cleverbridge AG are involved in another dubios and possibly criminal activity. They handle the purchase for Parallels. For the software they state that EU Tax at 19% is charged based on the seller home country, not the buyer. This is in direct contravention of current EU import/export VAT laws. What is to prevent Cleverbridge AG from taking VAT payments collected from a country outside of the EU and then NOT declaring them on their Corporate VAT forms to Customs and Excise? This means that they can pocket the VAT due to the Government as a nice tidey (extra)profit, and the VAT authorities will be none-the-wiser.

Buckingham, C
Computing Systems Research
Switzerland (not in the EU)

Cleverbridge AG,

about unauthorized charge to my account

Company information:
Wai Him, Cheng
China, Hong Kong

I' Have also occur this sitatution too. Cleverbridge Ag Charged my account after getting information, then without authorized, through my visa card. I have been "purchased" Uniblue Power boost for my computer in 2011. Cleverbridge AG or The company uniblue that purchased "unknowned" product that value USD29.95, Thay has no info me that why I purchased .Now I know Cleverbridge has a history of doing this after they find out you purchase from Uniblue. I complaints as this is sufficient to be penal crime that unauthorized charge by the purchased person. Second, I suspect that Cleverbridge AG or The company uniblue stolen or even violate secrecy Principle about the Credit card information privacy provision. I here to express my resentful and strong dissatisfaction for these two companies : Cleverbridge AG and The company uniblue.

Wai Him, Cheng
China, Hong Kong
simoncheng2007@gmail.com

Dear Sir,

cleverbridge is the e-commerce partner of Uniblue, for whom we process payments.
If you notice a charge from cleverbridge and would like further information about that charge, feel free to contact cleverbridge directly at:

cs@cleverbridge.com
+[protected]
Our North American hours of operation are:

Mon-Fri. 8AM-8PM CST
Sat. 9AM-4PM CST
Sun. 10AM-3PM

Feel free to review our Better Business Bureau credentials at:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Sincerely,
cleverbridge Customer Service

Dear Meagan,

cleverbridge is the e-commerce partner of a number of software manufacturers, for whom we process online payments.

If you see an unknown charge from cleverbridge, please contact us directly for further order details.

Our email address is:

cs@cleverbridge.com

Our phone number is:

+[protected]

Our hours of operation are:
Mon-Fri: 8 AM - 8 PM
Sat: 9 AM - 4 PM
Sun: 10 AM - 3 PM

Sincerely,
cleverbridge Customer Service

I have a charge for A$30.14 posted on my Amex card on 12th February. I have no knowledge of this company, or of ordering anything from this company. Please refund on my credit card immediately, or advise for what this payment was made.
Graeham E Mansfield, Australia.

hi i went a refund back from the order i placed i will not need it now thank you

charged $29.90 for a product I know nothing about

This company has made an unauthorized $29.95 charge on my visa. I want it removed.

Cleverbridge is a ###ing snake! There is an unauthorised amount of A$30.08 on my credit card on 09/12/2013. I try to sort via my bank.
Eileen

Please note I purchased Cleverbridge and was told by a person Tel. # [protected].
The Price was to be $ 29.95 but I was charged $ 41.11 why I don't know ? Also $ 12.88 for Backup, but again this is only for 20% he wants more Money for the rest ?
Reg. Clean Pro is no good it does nothing, it was to clean my Computer but nothing is working.
The Person the one I called, tried to sell me more for $ 299.00 why ?. this is all false and wrong.
Now I can see, that this is all for nothing it is a scam, you know I maybe old but not stupid, if you are a honest Company you will Credit these Amounts ( $ 53.99 ) back into my Account and we will forget everything. We will give you 12 hours to Credit my Card.
Thank you Rolf Schindler

On 17th Oct 2013 I found an account of $29.95 on my Visa Account Pending - CLEVERBRIDGE AG KOELN DE . It also stated that I was connected to a company called uniblue which I have never had any connection with. I would like this money returned to my account.
Sincerely
Ray

ho fatto un bonifico di 33.40 euro per un antiviris di questa azienda un mese fa e non ho ancora notizie
purtroppo visto tutte le lamentele su questo sito vorrei sapere come ricuperare y mie soldi
vedo che su queste cose no c'è difesa a si perdono i soldi, non capisco come non esista qualche istituzione che protegga questo e non permetta queste truffe e mandi in galera i responsabili

mi è arrivata comunicazione sms di un addebito di 29, 69€ non autorizzato sulla mia Carta di Credito American Express.

Dear Customer,

Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.

Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:

http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support

Dear Joyce,

cleverbridge processes online purchases for Sonic Solutions.

This purchase is a continuation of your Roxio Online Premium Service as described in the confirmation mail we sent to your email address on that date.

Please find a description of subscription features on the page below by clicking "Why Upgrade":

http://www.photoshow.com/home/start

To avoid confusion, we work very hard to inform customers of the subscription to avoid customer confusion and dissatisfaction, as such:

1) The subscription is mentioned directly in the shopping cart:

https://buy.roxio.com/61/?scope=checkout&cart=30306¤cies=USD&languages=en&cfg=ops&tracking=ssphotoshowbeta, &x-oemid=snapfish&x-source=roxioonline

2) A checkbox describing the subscription must be checked, else the order will not be processed. The exact text next to this checkbox is "I agree to the terms of service and understand that my credit card will be automatically charged each year until I cancel auto renewal of my subscription."

3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm your order.

Please let us know if we should cancel your subscription so that it is not renewed again next year. Alternately you can cancel at any time by clicking the cancel link in any of your previous confirmation mails from us. If you would like to inquire about a refund, please let us know.

Feel free to contact us if we can further assist you:

http://www.cleverbridge.com/?scope=contact&id=cnBQG2H1uX&progress=customersupport

Check out our Better Business Bureau rating at:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Sincerely,
cleverbridge Customer Support

Dear Steven,

This is cleverbridge customer service, the e-commerce partner of Uniblue.

We have noted the complaint posted on ComplaintsBoard.

I would like to inform your that your registration information was sent to your email address when you first ordered.

You may obtain all of your personal registration info by following the link below and providing your email address in the required field:

http://www.uniblue.com/support/myorders/

Please contact us directly if you have any further questions.

Sincerely,

cleverbridge Customer Service

E-mail: cs@cleverbridge.com

Phone: +[protected]
(Intl.: +[protected])

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)

Service Hours according to time zone PST:
Monday - Friday: 6:00 AM - 6:00 PM
Saturday: 7:00 AM - 2:00 PM
Sunday: 8:00 AM - 1:00 PM

Dear Douglas,

We wish to inform you that cleverbridge is an e-commerce partner for over 200 software manufacturers, for whom we process payments.

You were billed for a renewal of your Uniblue PowerSuite software.

If you have any further questions regarding your order, please contact us directly for assistance.

We will work with you to resolve this issue.

Thank you for your cooperation and we apologize for any inconvenience.

Sincerely,
cleverbridge Customer Support

Contact Info
http://www.cleverbridge.com/?scope=cuseco

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

I am having the exact same problem. I have no idea when or how this product started getting charged to my account . I admit I should have looked at my statements bc they have been charging this for quite a while and I just noticed it. However I have the same email that I have had for years and have not once been contacted about renewal etc. That would have alerted me.

Just received letters for a credit card account that I have not used in forever because there are several charges for late fees. I called up that credit card company and they said the charge is from CBD or mycleanpc.com back in October (it is now Dec and for one thing I never got a credit card statement to review so I didn't catch it early enough). I never authorized the charge on this card and now I have late fees racked up because I haven't paid the $29 and change for this charge. Submitted my dispute.

39.95 was charged on my bank card without my consent. I called and told them I had no idea who they were and that I wanted this subscription or w/e it is stopped Immediately. The guy asked for my e-mail address and said he would cancel it. I don't trust that at all. I don't have any idea who they are or what they are about. I have nothing on my computer for cyber defenders or w/e they are called.

I have sense called my bank and told them about this. They said they will credit my account, but I have had to destroy my bank card and have them send me another, which is inconvenienced me to say the least and will be charged 12.00 for a new card.

I have no idea what this company is but its a rip off, because I NEVER EVER bought the software they are saying I did. How many other people are they doing this too that hasn't been watching their accounts? Millions I'm sure...

I have a charge on my checking account for $39+ from cbd*cyberdefender. What is this? I'd like it removed, please.

I could not downland the cyberdefender to my pc, so that you charged $ 29.95 in my credit card, I want it taken off, becouse I am not your customer I am not going to pay. I am neverauthorized this transaction and some type of legal accion shoul be taken

Thanks

Patricia Chiara

Dear VlrK,

Thank you for your feedback. We understand your issue, and are available to assist you. Have you tried contacting us directly yet, or is your post on ComplaintsBoard.com the first we are hearing about it? We can certainly perform an investigation if you feel you have been incorrectly or perhaps fraudulently charged.

However, more information must be provided in order for us to be able to search our records. We will be unable to locate any records based upon your alias of "VlrK." Your full name is the most basic necessity in this case, but should your name be what is considered as "common" (ex. Smith, Johnson, etc), more information may be required, such as an email address. The date this charge was placed will also greatly expedite the process.

We encourage you to contact us at [protected], and with your assistance, we can get to the bottom of this incident. We have not nor have we ever employed "random charges" of random individuals' credit cards, and firmly reject any such notions directed at our publicly-traded company. The majority of cases perceived as such are due to a consumer forgetting that they had previously subscribed with CyberDefender's services, and when their renewal charges appear on their statement per their plan, they are surprised. When they contact us regarding the charge, we are able to locate their account, and resolve the issue amicably.

For such reasons we suggest you contact us, either at the phone number above, or by email at support@cyberdefender.com.

Thank you,
CyberDefender

Dear VlrK,

Thank you for contacting CyberDefender’s customer service.

We were unsuccessful locating your CyberDefender account using the information you provided. Please keep in mind that if you purchased our product through a 3rd party company we will not have record of your account in our system. You will need to contact that 3rd party company for further assistance.

If you are confident you purchased the product directly off our website, please reply with the following minimum information to help us locate your account:

* First and last name used to purchase CyberDefender
* E-mail address used to purchase CyberDefender
* Your mailing address entered when purchasing CyberDefender
* The product(s) name purchased
* The date purchased
* Activation Code for the software purchased if available
* Order Number if available

Upon receiving your reply with this information we should hopefully be able to locate your account. We will reply with your Activation Code and/or any information you requested.

Thank you,

CyberDefender Support

This company charged my credit card for 29.99, but I have never authorized this transaction nor have I ever considered using this company. This is apparently some type of scam and some type of legal action should be taken.

I have been charged 29.95 by this company and have never authorized this transaction nor have I evern remotely considered using this company. This is apparently some type of scam and some type of legal action should be taken against this company for stealing from the American people.

Dear Cleopa,

The Cyberdefender customer service department would be happy to investigate the status of your account and provide a refund if that is what you would like, but unfortunately we cannot find your account from just the online name "Cleopa" and need more identifying information in order to assist you.

If you were unaware of our autorenewal policy, you can reference our terms of service here: http://www.cyberdefender.com/terms.html.

CyberDefender notifies all customers by e-mail regarding the subscription renewal process a full week in advance prior to renewing them, and then reminds them again three days before renewal. The e-mail reminders offer customers the ability to cancel or opt-out from autorenewal billing in our database. Customers that do not respond are then billed accordingly.

If you would prefer to cancel your account for a refund, we can assist you immediately, but we cannot find your account based on just the name “Cleopa.” Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com, and please be sure to give us your full name, date of purchase, and the email address you used when you made your purchase.

Regards,
CyberDefender Customer Service

Dear Robert,

We wish to inform you that cleverbridge is an e-commerce partner for over 200 software manufacturers, for whom we process payments.

You are correct that you were billed for an annual renewal of RegistryBooster from Uniblue one year prior.

This order included one year of Active Protection, which keeps your software updated and automatically renews your subscription every year unless the subscription is actively canceled.

Since the Active Protection was not canceled, your subscription was renewed on 4/15/2010 .

If you wish, you can request the cancellation of this subscription and a return of your funds by contacting Uniblue directly at:

www.uniblue.com/support/ticket

Thank you for your cooperation, and we apologize for any inconvenience.

cleverbridge Customer Support

http://www.cleverbridge.com/?scope=cuseco

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

I am very disappointed in your German Product and I wan't it to be removed asap from my P.C. Everything is distorted.
I will not pay for the product.I have 4 different new products I will not need.
AKD- [protected]
E.Tirany

Dear Sir/Madam,

We are sorry to hear of your difficulty with the ordering process.

Without knowing the specifics of your case, feel free to contact cleverbridge directly for any assistance you may need placing an order.

E-mail: cs@cleverbridge.com
Phone: +[protected]
(Intl.: +[protected])

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)
Fax: +[protected]
Address: cleverbridge
360 N. Michigan Ave.
Suite 1900
Chicago, IL, [protected]
USA

And feel free to checkout our Better Business Bureau rating at:
http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Dear Kibyung Ha,

We see that your issue had been resolved when you contacted cleverbridge on 2/1/10 in regards to the Uniblue program that you ordered.

Should there be any resolved issues, do not hesitate to contact cleverbridge at [protected] or to contact us by email at cs@cleverbridge.com

We appreciate you cooperation and apologize for any inconvenience.

Sincerely,
cleverbridge Customer Support

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Dear Sir,

If you have an unknown charge on your billing statement from cleverbridge, do not hesitate to phone us at [protected] or to contact us by email at cs@cleverbridge.com

Thank you for your cooperation, and we apologize for any inconvenience.

cleverbridge Customer Support

http://www.cleverbridge.com/?scope=cuseco

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Dear Outlet Property Management,

After careful searching we have determined that this order was for a product ordered from GFI software. If you have any further questions, or if you require further documentation, please contact us using the information posted above.

Thank you for your understanding.

Dear Outlet Property Management,

cleverbridge is an e-commerce provider for over 200 software manufacturers.

If you have an unknown charge on your billing statement from cleverbridge, do not hesitate to contact us at

[protected] or to contact us by email at cs@cleverbridge.com

or

Phone: [protected] (UK Freefone number)

Monday - Friday: 7:00 AM - 6:00 PM (GMT)
Saturday: 8:00 AM - 3:00 PM (GMT)

We appreciate you cooperation and apologize for any inconvenience.

Sincerely,
cleverbridge Customer Support

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

Dear Sir,

cleverbridge is an e-commerce provider for over 200 software manufacturers.

If you have an unknown charge on your billing statement from cleverbridge, do not hesitate to phone us at [protected] or to contact us by email at cs@cleverbridge.com

We appreciate you cooperation and apologize for any inconvenience.

Thank you for your cooperation, and we apologize for any inconvenience.

cleverbridge Customer Support

http://www.cleverbridge.com/?scope=cuseco

Feel free to review our credentials at the Better Business Bureau:

http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847