Cleverbridge’s earns a 2.4-star rating from 238 reviews, showing that the majority of clients are somewhat dissatisfied with e-commerce solutions.
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groundless invoicing
Malwarebytes anti-malware premium 1 year subscription. Reference no [protected] id: 3qy19-g57hv key: d4v4-kx6d-xw9c-ekf6
I bought your product in order to clean my old computer with windows xp. It did not help very much. I was obliged to buy a new computer with windows 8.1. See encl. Therefore I did not need and could not use your product after the first installation.
I have now payed you 1*22, 95 € and 5* 39, 80 usd (about 32 €) totally 172 €. I do not want to pay more, because I have no use of your product and I do not use it. I can accept, that I lose, what I have payed up to now nevertheless the invoices have been 10 € higher than informed in buying. Please cancel the invoicing.
Yours juhani luhtala
Juhani. [protected]@kymp.net
unable to download reviver software llc
I needed help with a long running script and found reviver install company that offered free scan. They then said they needed money to do the repair. I paid the money and then it was impossible for me to do the necessary download and register. I was then left having paid and then not having the problem solved and no means of getting help.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought reviver security I had to reinstall it but it wouldn't accept my security key
Hello Mrs J Sherrington,
We are reaching out to you because we believe you might be referring to the purchase of one of our products.
If you have indeed purchased a ReviverSoft product (like Registry Reviver or Driver Reviver) and are having trouble using this product, we would like to help resolve this for you as soon as possible. You can also access ReviverSoft's dedicated support center at http://www.reviversoft.com/support/
Please drop us an email at support@reviversoft.com with the details of your purchase and the problems you are having and our team of friendly experts will be happy to help.
Sincerely,
The Customer Experience Team
ReviverSoft | www.ReviverSoft.com
P.S: Cleverbridge processes payments and orders for several software publishers like ReviverSoft. We recommend checking your purchase invoice for additional details of your purchase
I paid for avira anti-virus pro but was not given an activation code
Invoice AKD-[protected] dated 11/28/2014 Reference number [protected] purchase of Avira Anti virus pro---I paid and received confirmation of payment I was also sent an E.mail with activation instructions, However when following these instructions I had to supply and activation code which I did not have. I got on chat line but it did not help.
I am still without a code and as I am 84 years old I need help (the code) if not I would like my money back. William D Broadhurst
unrecognised credit card charge
I have found a transaction on my credit card statement of £31.61 (for which I have been debited) and I have no idea what it is for. The transaction is dated 21st October 2014. All Paretologic programmes were deleted a while back when the computer had to be repaired on 30th October 2014. Perhaps you could shed some light on this transaction. I no longer have any Paretologic programmes installed.
Read full review of Cleverbridge and 4 commentsunauthorised debit to my credit card
On 20 january 2013 my credit card was debited € 35.45. the legend on the bill was as follows:
Www.cleverbridge.net koeln de 35.45
46.35 usd @ 1.3074 (includes cross border handling fee of € 0.60
I have no record of any transactions, orders, deliveries, or downloads which would explain this debit to my card.
I will be grateful if you could attend to this as soon as possible
D kilfeather
Wicklow
[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
refusing to accept my debit card
I have tried to purchase Piriforms PC health advisor mpre than 10 times why arent you accepting my perfectly legitimate Debit Card,
I wrote to Piriform and they suggest I contact you.
On 28 august under ref no [protected] i purchased 2 of there software items using ther same debit card
Dsam clarkeO YOU KNOW WHAST YOU ARE DOING?
sam clarke
sam.[protected]@talktalk.net and [protected]@btinternet.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I cancelled my order back in early may and I have not received my money back to date.
I paid for the system tweak software back in April of this year, it did not work with my intranet provider. Whom is Telus, the fellow said that they would fix the problem, but to give them a couple of days. I did give them time to resolve the issues but they made the problem worse, so I could not even go online I then cancelled the software, dumped my computer, and started all over again, without system tweak. Here it is almost July and I still have not received my money back. I am very upset that the company cleverbridge has not honored their costumer satisfaction guarantee. And why is their software not compatible with one of Canada's largest service providers for optic television.
credits not authorized
kromtech Cleverbridge tok maney from may account without my authorization. MacKeeper - which I have already desinstalled - asked me to subscribe in Kromtech Cleverbridge, they have never confirmed my payment nor allowed me to activate MacKeeper - another fraud! -
So, if you don't refund me this money, I'll do anything to make a public protest against your service.
Luisa CS - luisa.[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for flagging this up, Louisa. This is to let you know that we are now checking your issue internally. We will get back to you via email very shortly, with the instructions for refund.
Best regards,
Bob
Kromtech/MacKeeper Support Dept.
company charges for nothing and their website didn't work
I noticed unauthorized charge from my account. The company www.cleverbridge.net took $25.99 from my account. I never ordered from them, as well as I heard about this company for the first time. It was impossible to contact the company, because their website didn’t work and I couldn’t find the contact info in the Internet. Company is rubbish and don’t waste your time with them. These people are scammers and liars, who only take money from you. Please post your comments about this company.
Checking Bank statements when an unknown unauthorized charge was noticed. Had no prior knowledge of this site
This company is completely unknown to us and was never contacted for any services whatsoever. If they placed a charge to our account through obtaining our credit card number from another source, this was never advised to us. No business was ever done with CleverBridge by us!
The charge just appeared on my personal account. there was no apparent motivation. That is, only stolen with impunity. The truth is that there is no authority that can resolve this?. I have to change my credit card numbers?
charge
Charge appearing on bank statement. dated 19th March 2014 for NZ$37.50 I cannot recall any dealings with this company not have I any software on my PC with likely titles.
I did purchase PCRX and Spyware Terminator on the same day which were paid separately (these have since proved problematic and have been Uninstalled)
false offer
Offer of complete computer services, including security. lst month satisfaction or money back. Paid through PayPal thinking I could cancel if I wanted to. They have done nothing for me - never heard of them afterwards, nor could I find them! I have my transaction # and want my $29.95 back, and no more charges made.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized debit from checking account
See the information below from my checking account. This debit to my account was never authorized and I have never purchased any product(s) from this company, in fact I have never even heard of them. I want this debit refunded to my account without delay or I will do everything possible to proceed with whatever legal action that I can immediately!
Charles Clinker
12/08/2013 Debit CLEVERBRIDGE AG KOELN #8246 $36.99
There was a withdrawal for 39.90 which is involuntary. I would like my money back please.
unauthorised withdrawal
I am an individual, not a company. i have found a deduction from my bank account of $29.95 which is unauthorised. I have not even provided details of that particular account to anyone. I would really like to know if I can get my money back.
I found a charge on my bank account in the amount of $6.99, I did not authorize this charge . I did pay for a software program, but it was a one time payment. I would like for this charge to be credited back to my account. I think this company needs to be turned in for fraud. Thank you waiting for this to be return immediately. T. Parsons, this was taken out on 12/17/13
cannot download and was billed for product ref #[protected] order of systweak inc products
Purchased advanced driver software on July 5, 2013 ref # [protected] product key [protected]. I was billed for the driver update and cannot download it. Please refund my money, I was also, suppose to mreceive a free version of disk speedup which I did not.. Please respond to delva alite at [protected]. Thanks you
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Delva
Your purchase with us has been refunded. Here is the refund confirmation page link below:
https://systweak.cleverbridge.com/305/p/46964831-baynXQmTZEMFg7r1Cdcr
https://systweak.cleverbridge.com/invoice/4TPYH22BIFAA1S8W154B/AKD-73628506079.pdf
In case you need any further assistance, please reach us at http://support.systweak.com.
Regards,
Systweak Software
Dear Delva
We have processed a full refund of your purchase. You should be receiving it soon.
In case you need any further assistance, please reach us at http://support.systweak.com.
Regards,
Systweak Software
not happy with product
I have spent too many hours trying to have errors fixed on my software by Reviver Soft/
Cleverbridge and would like a refund to my Visa account.
Lois Jensen
putting a charge on my credit card
I never authorized a payment of $59. to be withdrawn from my credit card!!! With them doing this they made my card overdrawn!!! I have no idea what this company is and what it is for. I want them to cease and desist!!! I am 82 yrs old and on SS and I CANNOT afford this to happen to me. Where in the devil did they get my credit card #?????? I don't put that...
Read full review of Cleverbridge and 16 commentsunauthorized charge
My clverbridge reference no. is, [protected]. The product I ordered was Advanced System Optimizer 3 on 6/7/13 for $29.95.
I was very unhappy with the product and called Systweak to ask for a refund. I was told to email [protected]@systweak.com for my refund.
I did on 6/15/13 but never received a response. I emailed again but still no response. How my I receive my refund?
The registration key is, 00HHTX-FA684J-Y4UWN4-D76E5A.
Donald Register
8315 E Deep Canyon Ct.
Mesa, AZ 85208
email=[protected]@cox.net
The complaint has been investigated and resolved to the customer's satisfaction.
I das charges in my visa credcard in $39.90 by the cleverbridge Ag. and this transaction is not authorized by me. I demand that unnauthorized charge be canceled. For answers and information of the resolution taked, my e-mail is mmc@digizap.com.br
Your company has debited 29.95 USD wrongly on my city bank credit card towards Final FX rates and charges. I have not ordered any of such product. The city bank credit card approval code is 768721. You are requested to not to debit any subscription of any of your product.
Why is my debit card charged $49.99. I did not authorize this transaction
[protected] please call or inmail me at paulrussell59@yahoo.com
AMX bill showing purchase of "WAREN" for $29.95 on 06/20/11
Dear Donald
Your purchase with us has already been refunded - and Reimbursement Date is: 7/22/2013. Here is the refund confirmation page link below:
https://systweak.cleverbridge.com/305/p/46086099-Uha659WTABWEW7ypiSr5
In case you need any further assistance, please reach us at http://support.systweak.com.
Regards,
Systweak Software
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and e-mail address at the site below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
withdrawal from my account
Hi there i have noticed a charge of 23.82 on my account, from your company. Could i be advised please of the details of this transaction. Thanks. Kirrily Hayward
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your post. Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order, which we have located under your name. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund if need be. We have provided our contact information, which includes a phone number and email address below:
[protected]
cs@cleverbridge.com
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
clean up for my pc
first i had to call # because the key code wouldn't work.
then they proceeded to tell all the problems which would cost almost $300.00 more. i have no money so i spent just about all i have till disability comes in. i told them - no money. what they did - did nothing. i want a refund. don' email me - it won't work. send refund back to paypal.
yours truly- vicki scering
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized debit of our company mastercard without our knowledge
Unauthorized debit of our company mastercard without our knowledge. We had recently renewed our DRI Trend Micro anti-virus software and Trend cannot explain why we were then charged a fee by Cleverbridge. This is a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
charge of € 23.74
Dear Sirs, I received the charge in question, I honestly do not know what it refers to, could you explain, because I'm not using any software, or at least remember of having made the purchase with my credit card, but I was wrong because actually I do not know what advantages I had. So I would ask you to refund the amount, unless you can prove that I made the purchase if I've helped.
Sorry for the inconvenience, are a little 'clumsy ...
Sincerely,
Paola Pariani
Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address at the website below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
Cleverbridge Reviews 0
Overview of Cleverbridge complaint handling
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Cleverbridge Contacts
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Cleverbridge phone numbers+1 (312) 922-8693+1 (312) 922-8693Click up if you have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 7 7 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone numberChicago, United States+1 (415) 612-2806+1 (415) 612-2806Click up if you have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 10 10 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone numberSan Francisco, United States+49 221 222 450+49 221 222 450Click up if you have successfully reached Cleverbridge by calling +49 221 222 450 phone number 4 4 users reported that they have successfully reached Cleverbridge by calling +49 221 222 450 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number 2 2 users reported that they have UNsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number33%Confidence scoreGermany+81 368 692 200+81 368 692 200Click up if you have successfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +81 368 692 200 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +81 368 692 200 phone numberJapan+886 226 566 018+886 226 566 018Click up if you have successfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +886 226 566 018 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +886 226 566 018 phone numberTaiwan
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Cleverbridge emailscs@cleverbridge.com100%Confidence score: 100%Supportinfo@cleverbridge.com87%Confidence score: 87%support
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Cleverbridge address350 N. Clark Street, Suite 700, Chicago, Illinois, 60654, United States
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Cleverbridge social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Cleverbridge and other products offered on the internet via pop-up or not should not have the test program connected to an automatic purchase or renewal without a follow up email contact where you have to physically authorize it or refuse it. The surprise deduction fouls up the user's finances. This especially is needed when the program did not perform as advertised such as Cleverbridge.