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Cleverbridge

Cleverbridge review: unathorized charge 62

R
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3:03 pm EDT
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My debit card was charge for 30.19 for some computer software. I didn't authorize this charge and want it credit back to my acct. immediately. I dont know who authorized it but I didn't. I dont even know who you people are and expect my refund to be posted today or I will contact the bbb and let them know about your company. Thank you.

Mar 30, 2016 12:23 pm EDT
Cleverbridge customer support contacts
Address

350 N. Clark Street, Suite 700, Chicago, IL, 60654, US

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Dear Ray,

Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies.

Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:

http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

62 comments
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Paul Sullivan
US
Nov 12, 2016 6:46 am EST

My credit card has a charge for 'Malwarebytes' on it that was not authorized and not ordered. I had this product months ago and cancelled it.

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julieadams34
US
Nov 18, 2016 9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged twice also for 29.95 dollars.. I paid with pay pal..I have stopped any more payments..So I should have paid for 2 years of service.. Correct..?

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Kymberli Stone
US
Dec 19, 2016 7:26 am EST

I was charged $59.88 to my PAYPAL account for some sot of software I DID NOT order.. I DID NOT authorize any charges from Cleverbridge. Refund my money right now or I am going to the State Attorney General - Internet Fraud Division with a formal complaint. This is not a threat. This is a promise. I did not order ANYTHING from Cleverbridge. I don't even know who you are.
K. Stone, Marion, MT

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jas777
US
Feb 06, 2017 9:12 pm EST

I purchased the WinZip Utilities software from Cleverbridge during the first week in January 2017 and it NEVER worked because the access "Keys" were wrong, every one they sent to me. After these failures, I requested a refund and "Dave" on the Support Team agreed to refund my VISA card back on January 18, 2017 informing that the refund takes 5 - 7 business days. Today is February 6, 2017 and I have not seen one penny of my money. I have notified them that I plan to file a case with VISA, The Governor's Office of Consumer Affairs, and the Better Business Bureau tomorrow morning because they have done nothing but tell lies backed up by delays and more lies. Based on my complaint and all the complaints posted on this site, it is crystal clear that this company does NOT care about the satisfaction of their customers and resolving complaints that THEY CREATED - at all. They are now holding / using my money and money from others, drawing interest from it, investing, etc. so WHEN I receive a refund, I want all the interest they received during their days and weeks of lies. I want the interest along with every penny of my money back and every penny they have earned from holding it. My name is Jo Anne Smith - Atlanta, Georgia.

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John Bahler
US
Apr 21, 2017 2:42 pm EDT

I was charged $24.95 on my PayPal account and I have no idea what, if anything, I purchased from you. Would you please credit my PayPal account for $24.95 immediately?

Thanks

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Robert Bellon
US
Apr 24, 2017 10:55 am EDT

I did order cleverbridge plane for 189.99 the other plane should have been canceled so I would like a refund !
my phone number is [protected] please call me so we can get this right Thank You

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Steve Monssen
US
May 07, 2017 5:22 am EDT

Why was my account touched for $ 30 i want it back now unauthorized deduction is THEFT

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Anthony Salvatore
US
Jun 21, 2017 4:47 pm EDT

To whom it may concern:

I had taken a look at one of your product online that call itself (Total VA) of which I chosen a $39.00 item.. When the bill came I was total surprise how much the item had cost me; nearly close to $100.00. I said to myself " oh no" this cannot be.. I call as soon as I can to remove the item I had of which they did for me. But I was told I had one more step to make and that was for me to get to you to compete this item back to you and to get a credit from my charge card..
Yours Truly
Anthony M. Salvatore

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Timothy Vger
US
Jul 06, 2017 1:46 pm EDT

My credit card was charged $54.95 once and $34.99 today to renew the product Malwarebytes. I've emailed them twice and told them not to renew it, but they ignored my requests. I have contacted my bank and had the number changed so they can't run unauthorized charges in the future. This company, CBI Cleverbridge, has an ongoing history of sneaky little tricks to take money from customers. They are in the top 10 of most complaints for merchant processing companies.

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Jennifer Keally Leasure
US
Jul 24, 2017 1:05 pm EDT

I purchased an item from HSN for the first time and used my debit card. On the same day I got charged for a CBI item. Perhaps there i a leak? Anyone else buy something from HSN around the time they got the fraudulent CBI charge?

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Lavonne Berry
US
Aug 04, 2017 6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have no memory of authorizing a pay pal withdrawal of $24.95 with the account # [protected]. When and by whom was this authorized and how long has this been drafted? I am not aware of having purchased this service or what the purpose of the service is. Please try to provide me with the information that I need.

Lavonne Berry

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cheryl webster
US
Sep 01, 2017 7:07 am EDT

you charged me 24.95 for cbi malwarebytes and i never ordered this. return my money to my account. ref number 55432867b2x8l37fj 0n 8/23/17

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Bob Brennan
US
Oct 25, 2017 12:41 pm EDT

I have used an Avira product on my computer for several years. This year I changed to another internet security supplier. In spite of rejecting all attempts by Avira to install on my internet, I have recieved a charge for USD 44.99 on my master card statement. As I have no reference number from the credit card statement, I would like to know what I must do to have the amount refunded to my account.

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Michelle Merchant Brady
US
Oct 30, 2017 2:10 pm EDT

To all who were just charged from this company, I just was too and I disputed and locked my card. They will send me another one soon. I am not sure how many programs anyone watches about American Greed and other scams but this is what it is and I just saw it a few weeks back. It is a false software product that looks ligit but in fact is not. Contacting them will only delay your money to be returned. Go directly to your financial institution or credit card company via online or phone to dispute charge as unauthorized, they will do the rest. I speak from many scam experiences. I hope this helps you all.

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jackd55
US
Nov 14, 2017 12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Trans ID # 21t918856e2235918. For Advast Internet Security # [protected]. Amount $64.79 Did Not Authorize . No Email Of Upcoming Charge. Do not Even Have That Computer To Use it on. Like A full Refund,

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Willem de Kroon
US
Jun 06, 2018 12:21 am EDT

purchase at paypal cleverbridge $ 54.95. I did not order this .told paypal they said can't get money back.

Willem D

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loisnoble
US
Jun 25, 2018 7:40 am EDT

I was charged for $57.99 from CBI Avira, I had requested to not renew but they still charged me. It was done in May. Have sent e-mails no response. And no refund to my account. Beware.

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willa m. basye
US
Jul 12, 2018 6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

you charged my [ CAPITAL ONE CREDIT CARD ] IN THIS MONTHS STATEMENT for [ $24.95 ] FOR A [ PAY PAL ] PART MY SON ORDERED ON JUNE 7, 2018 . HE PAID FOR THE PART WITH A COMMERCE BANK DEBIT CARD. THIS IS DONE ON ORDERING OR THEY DON'T SEND THE PART. THIS WAS OVER A MONTH AGO. WHAT I WANT TO KNOW IS WHY ARE YOU CHARGING ME FOR SOMETHING I HAD NOTHING TO DO WITH & HOW DID YOU GET MY CREDIT CARD NO? MY SO HAS NO WAY OF USEING MR CARD. I WANT A FULL CREDIT TO MY CAPITAL ONE CREDIT CARD ENDING IN NO [5089]. MY SONS CARD IS A [ COMMERCE BANK DEBIT VISA THAT WAS PAID TO PAY PAL. YOUR CHARGE ON MY STATEMENT READS AS FOLLOWS [ CBI*MALEWAREBYTES800-799-957OIL ]. MY REFUND PLEASE.?

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goanimate 1000067 logan pub
US
Sep 19, 2018 6:31 am EDT

I got charged $149.00 from cleverbridge last year, I contacted cleverbridge and got a refund and was told by a staff representative that they had definitely unsubscribed me from future transactions. Well just recently I got $69.00 out of my credit card. I told my bank about it and there now going to dispute the transaction and get my money back . Theres definitely something not right with this company .

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Mohamed Goldman
GB
Oct 10, 2018 6:50 am EDT

Dear Cleverbridge Company

I have never contacted you to reactivate my account. If you think you can blackmail me to steal my money, I will take you to court and report your illegal activities to authorities. If you continue to steal money from others, through your fake emails which deceive us to click on links that say "unsubscribe", but then you inform us that you will take our money deceptively, we will unite to expose your illegal activities to the media and public. The UK has got laws that are protected by the power of authorities. The press also will warn the people from your disgusting illegal activities and spam emails. I want my money back, or I will take this to the media tomorrow.

Mohamed Abdelghany

London, the UK

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Hema Baboolal
GB
Jan 03, 2019 4:42 pm EST

Dear Clever Bridge,

Please send a refund of unauthorized funds that was taken out of my credit card. I did not gave consent for the renewal of any contract. the transaction was for$29.93 U.S.D. and I expect a refund on my credit card on the 7th January, 2019, or I take my case to the B.B.B. I did not purchase your product nor did I down load it. Consider this a notification of cancellation on my subscription. I want my money back or I will like Mohamed Abdelghany take this to the media.

Hema Baboolal

Trinidad and Tobago

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  1. Cleverbridge Contacts

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    350 N. Clark Street, Suite 700, Chicago, Illinois, 60654, United States
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