Clicks Retailers
Reviews and Complaints

hi

I have the same problem as another customer who put a post on Hello Peter, I do not have my slip but have hardly used my airfryer as I am on my own and the rack and the pan are both so rusty, and the coating started coming off very soon after I had used it, even used to put baking paper under the rack to prevent too much mess in the pan.

I feel this is a very bad buy as the the rust is a huge health hazard as is the flaking of the coating, I have to line the rack with alluminium foil if I want to to use it, they are not a cheap item and as stated on the airfryer " new improved rack and bin" proves that this is definately a fault with the manufacture.

I need to get some feedback as to obtaining a new rack and bin as there is nothing wrong with the machine. I have friends who have other makes of airfryer and they use theirs on a regular basis and no one has this problem, as I said me being on my own I have not used mine that often, maybe once a month.

Please I would appreciate feedback as this is not a good advert for your product.

Good day,

Yesterday I had the worst service ever at Protea Glen Clicks Pharmacy.

I had to buy an emergency pill, and as soon as I told the Pharmacist what I wanted, instead of him dispensing that for me, he continued to say to me its not the morning, so why do I need the morning.I then proceeded to ask him what he meant by saying that, he laughed and still said 'no it's not morning, and the morning is finished' (The most annoying thing was that he was shouting when he was saying this, wanting to alert other people what I was purchasing. I was not ashamed of what I was purchasing, I'm a married woman, I had unprotected sex with my husband that could have resulted in pregnancy and we are not ready for that, but for an individual like Ronald Sibeko to make it seem like I had a loose night and everyone had to know what I was purchasing because he had nasty comments was very demoralizing.

He's job is to dispense medication, to ensure that medicines that are prescribed are suitable, including advising patients about medication and how to take them!Noyt have his own personal views of what clients are purchasing and make nasty comments and demoralizing patients. Clicks says it requires staff to display integrity, mutual respect and openess and Ronald Sibeko has none of those traits.

Het produk by Town square gekoop

9 boksies playsters

Besef nadat ek weg is dat daar net 4 in n pakkie is en wou dit omruil by Click the berg

Verduidelik aan die kasier en na die item gekyk en verdwyn, na n ruk terug gekom en vir my gese sy die no lui net maar omdat dit so groot hoeveelheid is kan hulle dit nie omruil nie.

Watse bog is dit

Van wanneer af is 9 x boksies playsters n groot hoeveelheid.

Sal dit waardeur as iemand terug kom na my toe so spoedig

Maryna

I bought these pills at Clicks Elspark, Kingfisher. I noticed the inserts had tablets that were slightly open, like razor cut open. The packaging was old and tablets looked squashed.

I went to clicks and was informed that's how al tablets are. After taking one dose, I felt very dizzy and nauseas

On the 11th of April 2022, I placed a quite considerable online order with Clicks. I made payment and received the order confirmation.

On the 12th, at 11:28, the parcel was ready for courier collection and was received by the courier at 5:15 that afternoon, as per parcel tracking.

After this, there was no communication whatsoever from Clicks or the courier service. I was becoming quite concerned as I had received no word from them and nothing on parcel tracking.

On the 20th, with still no word from anyone, I emailed clicks, replying to the last correspondence which was the 12th. I asked what was happening with my delivery and later that afternoon, I received a response: "Your query has been escalated to our Online team and they will be in contact with you to further assist." But no-one contacted me.

::

On the 22nd I wrote back, informing them that I was still waiting on my order and that I had received no correspondence from them. Later that day I received a reply from Johannes Masimula. He apologised for the delay in response to my email and informed me that the courier had advised that my parcel was damaged in transit and held at the CPT hub. He also informed me that they did not have replacement stock and that they had advised the courier to deliver the damaged parcel to me so that I could check what was damaged and then they would assist further from their side regarding damaged items. This in itself is completely unacceptable!

I received an email yesterday, noting that the parcel was out on delivery. I waited all day - No parcel, No contact! I went back to parcel tracking and I saw that they've written:

19:03 RAMMobile NonDelivery

19:10 UNSUCCESSFUL DELIVERY IN Cape Town - Unavailable - Home - Contact Not Available.

My husband and I were home all day yesterday. We answered the door to other visits, non of them from a courier service! No calls were made to my contact number which is on their system and certainly no attempts at email contact!

This morning at 8:46 I received an email notification that the parcel was out for delivery...Again! I called RAM couriers to track the vehicle and they advised that the parcel was out for delivery - they couldn't give me a delivery time. I was told that the driver would call when he was 15 minutes away. It's now 14:08, still no call or any other form of communication.

I have emailed Johannes and explained to him that I will not be accepting a damaged parcel, I will Not inspect said parcel and then await correspondence from them, which would take another week or more - I'm sure. I have asked him to contact his courier and arrange the return delivery of the damaged parcel/goods to themselves. It is not my responsibility to check parcels damaged by courier, parcels that they know are damaged - what would the point be? I have informed them that I will not accept damaged goods or a refund, as the goods in this parcel were bought on special and a refund will not cover the costs of goods if I went to buy them now. I have informed them that I expect undamaged goods (my complete order) to arrive timeously.

Regards,

Mrs Rahim

cell: [protected]

email: [protected]@gmail.com

order #[protected]

Bought a product online on 31 March, which should be delivered in 2-3 days. Its is 12 April and haven't received the product.

Clicks is just silent, no updates given, no apologies, nothing.

On 8 April I called customer care, but they don't answer. So I emailed [protected]@clicks.co.za to enquire. They said they would escalate.

11 April I had not received feedback so I called and again, no answer. I emailed again and their response was to give them another 24 hrs to provide feedback. As if i haven't waited long enough.

I have advised them that the product I ordered was prescribed by a dermatologist and Im in desperate need of it, but that didn't spark any urgency or concern.

It's been 12 days of non delivery, and no explanation whatsoever.

I approached the liberty promenade store to exchange a product bought at their store On Thursday evening. Waiting at the collections department a lady approached me and I informed her that I am here to exchange the Huggies gold nappy to a bigger size, she tells me to leave my current product at the counter and go and fetch the new product, as I am about to take the new nappies, she walks up to me and ask me "what is this" and I looked at shocked and I asked her what is talking about, she shows me a section infront of the packet as torn and I asked what is she employing that I tore the packet on purpose she then tells me "don't put words in my mouth" bearing in mind this woman already approached me rudely when she walked up to me in the first place, she then told me, they can't accept it.i took the nappies from her and walked away. I requested from another staff member in the store to speak to the manager of the store, then I was told they all in a meeting. After waiting more than half and hour, the collections lady was still at the front desk at collections, I then asked another staff member to call the manager she then called the same lady who now refers herself as to the manager, both these ladies laughed at me,when she asked me how she could help I asked her if she was the manager she said yes, then I told her it's fine I will address it with head office and she just walked away no apology whatsoever, this is the type of service received from this store.

It is an old cliché, “You can’t complain about the service because there is no service.” Unfortunately, it is a very apt description of Clicks in Gobabis (Namibia).

On Monday, March 28, 2022 I wanted to buy some batteries. I went the local branch of Clicks. I found it with great ease and proceeded to the counter. Two ladies were at the cashiers. The one young lady looked at me and turned to her two colleagues that stood at her side and continued as if I didn’t exist. To the second young lady I truly didn’t exist – she never even looked up from her important paper-work at her cash register. I waited for a few minutes and when it was apparent that I’m not going to disappear into thin air, the first lady called someone over the in store intercom system. Nobody from the back obviously felt the need to assist us either, because nobody came – by then another customer was also waiting to be helped.

I put the batteries I intended to buy, down at one of the empty cash registers and walked out and bought it next door. I left the Clicks store at approximately 10:25. I don’t intend to return and I will source, whatever I used to buy at Clicks, somewhere else.

Please forgive my sarcasm: It is wonderful to notice that Clicks have done so well during the COVID lock-down period that they don’t need the extra income. It is even more heartwarming to see that the staff are quite comfortable in their flippant attitude towards customers.

I am new in town, however, my fiancé assured me that she has had the same kind of lack of service, and should I start to ask around I may get good number of people who would echo my sentiments.

Therefore, I’m not complaining about the service at CLICKS GOBABIS, because the really is NO SERVICE!

I don’t intend to return to clicks, I will source, whatever I used to buy there, somewhere else. I fully understand that my patronage as a single client doesn’t make a dent in the massive income clicks rakes in from other customers but it will give me peace of mind knowing that I don’t need to deal with shop staff who see their source of revenue, the customer, as a burden.

Didn't authorize debt amount of $39.95 on 3/12/2022and on 4/11/22 Want all charges be returned to my account and that no further charges be done from my account.

On the 17th November 2021 i went to Clicks trade route mall to get my prescription from the pharmacy as i was from the doctor, i went to the till for a payment, the service was great from the pharmacy, floor and at the till, employees always value my presence.on my way out there was a queue about four to five customers before me. the store manager was in front searching and checking the till slips,
i did not comply with her instructions as i strongly believe that there is a security at the door as well as the detector, this was really humiliation, and disrespect. as a loyal customer ever since this lady took over i really don't enjoy my shopping at all, and i now rarely come to the shop, i prefer to drive from Lenasia to mall of the south were i'm valued.
she treats customers like thieves. Please take this into consideration as this was not f the first time i take it up with you.
Card No. [protected]

Good day,

I am waiting for my online order to be delivered. paid for it on 26/10. NO further communication from clicks. tried twice to phone call centre. one lady left me 'holding' Another lady dropped the call. WHEN will i get my delivery?
Charmaine [protected]

I made an online booking for myself and my fiancé for this Saturday to go for our vaccinations at Clicks Kamma Crossings in Port Elizabeth, after being advised by a worker at MetLife Clicks that we can book online. We received our confirmation SMS. This morning we received a SMS to say we should call clicks there is a problem with the booking.

When we called it was said that they do not provide this service on a Saturday, although the website allowed this booking.

We now have to call another Clicks to make a telephonic booking.

This is an inconvenience and unprofessional.

Dear clicks

Today I encountered horrific customer service where your manager at the clicks Elridge store accused me of stealing from the store.
As luck would have it I did not have proof of purchase to present for the item, and indicated I purchased same from the competitor, your staff member than insisted I pay for the item and to avoid embarrassment I did so.
She also asked why would I want to steal from their store.

I then said I would go get a print out from checkers and present it to her. Thereafter I went to another shop to exchange an item of clothing, a representative from clicks a thin African lady, proceeds to following me to pnp clothing and tells the staff member their that they should keep an eye on me because I'll be stealing from them, then when I notice her, she runs off back to clicks. I thought to myself quite odd.

After the exchange, I make my way to checkers to request a print out for the item as I had misplaced the slip. Whilst waiting for the slip to be reprinted I noticed the same African lady from clicks standing by the door "watching/peeping", when I notice her, she again runs off.

I go back to the clicks store to show the "manager" the item as indicated on the till slip, who is then speechless and does not apologize for her wrongful accusation that is untrue and unsupported by facts. Secondly sending a clicks representative to follow me around the shopping complex is breach of my rights as a citizen and invasion of my privacy. This is a legal breach which has detrimental consequences.

Clicks is always in hot water for their behavior and ill treatment of the public.. this was my own personal experience.
I expect a refund for my purchase as well a personal apology from that person you have appointed and call 'manager' of the store.

Regards
Veronica
[protected]

I bought Clicks brand Male Incontinent Pads some time back without using my Clicks card. I did not keep my cash slip as I did not have intention of returning these. I have however bought Adult pull up nappies instead which is more suitable for the patient. On returning the sealed packet of pads I was told that unless I produced a cash slip or I the purchase was registered on Clicks Card, Clicks would not refund me!
I am a life long customer of Clicks and I am extremely disappointed and will no longer be a client of Clicks.

I got the worst service from Jacquie in Clicks Karaglen the 7 Aug 2021. She was shouting at me and gave me wrong medication. When I returned the medication she was even more rude and I was unable to return the unwanted medication. She claimed I didn't go overseas and that I she does not care to offer me service.

Good Day
Card number [protected] - GA Kolbe

Yesterday 5.8.2021 I visited your Clicks Burg Street Branch to purchase some anti-flammatory tablets at the pharmacy counter . In the course of an hour or more I learned that it was the wrong brand and returned to the same branch to exchange it. I had misplaced my receipt and requested that a copy of the receipt be searched for by your enquiry dept. Norma the Manageress of the Burg Str. Branch assisted me and called your helpdesk and was assisted by a staff member who politely concluded that there was no record of my purchase made the morning of 5.8.21 . Norma could not remember her/his name. I left the store and decided to call in myself to the number showing at the back of my Click Card [protected]. I was assisted by a staff member by the name of Liam who after I related the story answered me saying "I can see your purchase made this morning" and detailed it to me. I was delighted and annoyed at the same time since I felt as though I was been looked upon as a chancer. The time of the call made by your Manager to the customer service office can be between 1.30pm -2.15pm. I believe that all calls are recorded for quality purposes. I was not happy with the result because I feel that the staff member who confirmed that there was NO record of my purchase should be reprimanded and apologize to me since it caused a chain of wasted time trying to obtain my refund. I ended up having to purchase the correct tablets and had no use for the incorrect tablets. The reason for this was that the Pharmacist who assisted me was unable to exchange the tablets without my slip and pointed out the notice that was on the counter window due to the looting unrest they are unable to assist me. Liam who was most accommodating in attending to me, apologized on behalf of his colleague who may get away with negligence. Liam forwarded my receipt to the Burg street branch and I had yet again to take off more time from work to sort out my refund. When I asked Liam who the staff member was that to please check if he could verify who the staff member was that gave the incorrect info he answered saying that it doesn't show anyone by name however I should request the recording in order to ascertain who the person was . I then told Norma that but she said that they are able to see who dealt with her request for the receipt. I called the call centre again and asked to speak to the Manager / Team Leader. I was told that he is unable to answer my call as he is in a meeting that will be going on for about 2-3 hours however he relayed the message to the lady (I couldn't make out her name ) that he would listen to the recording and call me after that. I still have not heard from Nazeem( Your Manager) and its the 6.8 .21 the time .11.10 am I called today 6.8. to speak to him and was put on hold for up to 12 minutes without been informed whether he is available or not and spoke to Nolu. I eventually put down the phone.
This matter has left a very bitter taste for me since Clicks staff not only wasted my time and paid such poor attention to my query, but has treated me badly while my record shows of years of my loyalty. The matter is still not resolved and I am asking what Senior Management plan to do about this before I take steps to the Media. I therefore am allowing time until close of business by Tuesday 10.8.21

Regards.

G.Kolbe
Cell [protected]- should my phone go into voicemail kindly leave a message or send me a text that you are trying to call me.

visited Clicks, Maponya Mall..

I was assisted by a rude pharmacist by the name of Masanda...

The way, she was so disrespectful and rude, she was even making hand gestures!

I qoute: "go, go to the queue and get a ticket, cos, I'm not going to assist you!"

What happened to personal touch and mutual respect?

I need this matter to be attended to ASAP.

This little, disrespectful girl does not deserve to interact with clients!

Good day, I am a mother who has a child with eczema, my pediatriciangives me 3 months prescriptin for my childeverytime its finished, in june I went to newtown clicks to get my child meds, they told me they dont have a mixer which is elecon they told me to try another cclicks, which in my area I can only use trade route mall clicks, I went there on weekend they also told me they dont have a mixer, I was so angry though I told myself will try to save the one that is left while clicks is busy getting the stock, I left trade route clicks, first week of july I went again to newtown got the same story no mixer elecon, I started to feel like they doing this on purpose but I still left, on that note my child skin started to peel scratching she even bleeds towards the mid july I had to make a plan cause she could sleep I bought this other ointment just to help her not to crack, my problem here is I was working at ghandi, I used to put my repeats with dischem not even oce I went to fetch my child meds to hear they dont have a mixer, my problem with this is that I went back to newtown on monday, the guy who was helping me told me I didnt collect my june prescription and I will forfeit it which I am left with 2, so please advise why clicks doesnt order chronic meds and accept the prescription repeats knowing their service is very poor... I am so disappointed my child skin is like a lizzard because I have failed her as a mother and clicks is worse, [protected] maria - very said

I have never ever been treated this bad by any other Clicks store in Cape Town! I have recently moved to Durban and visited the Clicks store at the Pavilion Mall today, 28 July 2021. I went to Click to purchase some toiletry items and medication. As I was about to leave the store, I noticed that I was overcharged for 3 x men roll on's which was priced at R50 for 3 (I was charged for each separately), the optic white toothpaste which was promoted at 50 something rand (I was charged R90) and my 3 for 2 mask special, I was charged individually. I was then told to speak to customer services at the exit of the shop. The gentleman by the name of Clement who is also a 'manager', took me to the place where the toothpastes were stacked at 50 odd rand with tags on both the left and right side of the rack and showed me the actual price of the optic white which I took which was 'different' to the rest of the optic white toothpastes (which was all packed on one shelf) and the price he showed me was hidden under a big promotion tag! He refused to give it to me at the price displayed which was also displayed as Optic White. I then asked to speak to his manager and she refused to give it to me at the price it was displayed for and they made me wait over an hour to complete the refund, then the refund was completed and I was refunded too little money to which I then asked for all my goods to be refunded as by this time I already spent almost two hours waiting for medication and then another hour for them to sort out the issue of overcharging me. The lady manager then eventually said after an hour of seeing me stand there that she will honour the price it was displayed at and I ended up leaving without the things I needed as I was so upset and hurt for the treatment I received and in the process all the promotions I could've gotten and the medicine for my shoulders, etc. I have been a loyal and valuable customer of Clicks for many years and to get treated like this was just pure horrible. Dischem would never do this.

I ordered a basket of items from Clicks online on 17/07. It was collected by the courier on 19/07. Then the tracking shows an attempted delivery on 21/07 and no further information after that. That attempted delivery failed as I had left the office already but no one called me. I then phoned Clicks customer care on Friday 23/07 telling them my parcel had still not arrived and it was really unfair as I needed the items urgently by then. I was given a ref no. 43021. I then waited to see if it would arrive yesterday 26/07 but nothing came. I called again this morning and was told its been escalated - called again a bit later and was told they are still looking in to it as it seems it was delivered to the wrong address! I am beyond annoyed at the fact that by now I have run out of basically all the items I purchased and do not want to spend money buying replacements from the shop :( I was also told at one point that RAM Couriers had my parcel but when I called them they had no record of the parcel being with them at all! Please please help as I desperately need my purchased items tomorrow and so tired of begging for items I already paid for..