Clicks Retailers
Reviews and Complaints

I am so upset, I was at Clicks Greenstone at 7.45am this morning for my vaccine .We where in line and I was number 24, We where then told to go underground parking in the freezing weather. People just walked in front no control what so ever. I stood for 2 hrs and then was told I was number 31, how does that work. So I left .There should be a ticket plan like Karaglen as you get there u get a ticket as people just push in and there should be tape for social distancing.

My wife and I are due today for our 2nd Pfizer covid jab and went along to Clicks Kenilworth Center 12/7/2021 .We were chased away when we were told we had no appointment. We have been registered and have had the first jab already and my wife was notified by clicks of our appointment .
I await a explaination from them as we did a walk in at the Virgin Active gym and were done in 30mins

Hi, I've been a clicks customer for very long I've been buying the 3 for 2 special for a long time on sanitary pads today i go to click they tell me I have to take 1 of the same thing, I'm used to buying my packet of night and 2 day packets, the manager was so rude and did not even try to help she was like there's nothing I can do it ends there with an attitude that she did not try to assist only the lady on the tills was helpful giving me options of which even the option did not scan promo as well.stop illtreating black customers.

On 10 April 2021 I went to clicks at the workshop Durban. I had my little baby with me. I took a ticket and waited but there was someone to collect and they don't wait in-line which is fine I know they have that rule. They called her number twice and she didn't respond and they called mine but then she came and they helped her. when the next count finished they called the number behind me and I was expected to wait even though I was there first and was supposed to be helped since my number was first. Why did Sphindile not tell the other counter that she has already called my number and she must help me next instead of wanting me to stand there with a baby. I wanted to see the manager but he was not there. The lady I spoke to was not helpful. I left and bought my medication at another pharmacy I now had to use cash instead of medical aid I was going to use. They are so unprofessional

I get my chronic med's at Oakfields Clicks Northmead Benoni with the exception of 1 person the others are not helpful and extremely slow,
There can be up to 8 and more people waiting to be served, but they stand in the back and chat away, they know that there are customers but it makes no difference, I have personally waited to be served for up to 45min's and then be told they have no stock of what I require, unfortunately my medical aid will only let me use clicks for my chronic med's otherwise I would change to another pharmacy

I have a medical condition, because of this, I cannot wear a mask.

Because of this, the manager discriminated against my condition.

The Bill of rights specifically says we have equal rights and under the equality act, no one/company/store manager can discriminate on one's sex, colour, race, religion or disability.

The bill of rights precedes all laws, especially if they limit your rights, then the law is null n void. I was no threat to anyone, I proceeded to checkout and they refused to serve me. - I then proceeded to pull out the exact cash for the product and walked out the store paying for the product or without them scanning the product. I have never seen so much discrimination in my live until the forced mandates of masks.

We have rights and nowhere in the law does it say we have to wear masks, so the government sneaked a "rule" into the State of Disaster, which actually discriminates against those who actually suffer from a serious disability.

HI

I bought an arm rest at Mall of the South on the 19th March 2021, i asked if they help with the connection as it looked complicated an honest guy said he doesnt know it, we didnt even open it so i told him that ill try it myself at home. I tried it i even google how to connect it, i failed.

On the 9th April 2021 i went to southgate Mall with my sister in law i asked her to accompany me cause i cant drive my hand is injured and i had to go and get new medication. i waited in a queue for so long just to get medication when i checked on their system i was number 11 i ended up leaving the queue cause it wasn't moving. i remembered about the arm rest that i bought in Mall of the South.

I asked a lady on the tills to show me how to use it, we went to the section then i realized that one belt was not in the package . She then said i must take it to the store that i bought it. I asked her to call the manager, she asked me to follow her to the back . She came back and told me that the manager said the same thing, i repeatedly asked to see her. The manager came with a serious face. I explained my issue and the reason why i cant go there "IM INJURED AND I ASKED TO ACCOMPANIED ND I WS ALSO HERE FOR MY MEDICATION". The lady said NO. I asked for her name she said TSHIDI i asked her why do they have so many branches, so if i bought something in Durban then it gives me a problem must i go back to DURBAN and sort it out.

What kind of service is this . I have retail experience of 15 years i don't remember telling a customer that especially this situations. She needs to be taught how to do customer service that's why her store is so dirty, she sits in the office while customers wait long at queue.

REGARDS
LERATO
[protected]

Good day I would like to log a complaint I have bought 3 of the clock radios is says that you insert a battery and when it is power out it goes over to battery so that you can still see the time I went to Clicks in North Park Mall Pretoria and they tried to assist me but the battery don't work I bought this under a misleading impression I would like to get feedback on this
Regards

Ellen Pretorius

On the 7th of January 2021 I bought 2 nebulizer for R5000.00. Only one was delivered and the other one I was told they would investigate what happened within 7 days. I kept calling their online customer service and they would leave me on hold. I then sent an email to customer service in February demanding a refund into my account as I purchased another one elsewhere after waiting for a two months for clicks delivery. 3 days after the email sent, the nebulizer was delivered. I called the online customer care to tell them to collect the nebulizer as I didn't need it anymore. In two days they came to collect. I checked the app to see if they credited my account because they were just quiet. Two weeks later, no credit or communication. I then called them to enquire about my refund and they acted confused as though they don't know what I'm talking about. When I hanged up I received mail from clicks state ting the documents I have to include for my refund. This was on the 1st March that they responded they will refund me between 14-20 days. I called them to argue why I have to get my money in 14days if I paid on 7th january, then I was told it's procedure and they will try to push it up as they inconvinenced me. The person who was communicating with me is Oscar Theunis, who is suppose to be assisting me. I have called him on the 20th March to check why I'm not refunded yet, he told me it's held up by finance department. I asked him to send me an email stating when I will get my money back, he responded that he will, but he never did. Now when I call he leaves me on hold so that I end up hanging up. He doesn't respond to my email. We are in April now. I buy a lot of things online, I have never experienced such poor service. When I return things I bought online, within 2 days the money is refunded in to my bank. Clicks is such a big company comparing to the other shops I do online but the service from the onlinestaff is Unacceptable. I cannot be calling such a big firm asking for my refund for 3 months. I have been to the store a lot of times, the staff is friendly and helpful. I decided to do online to try to beat the long COVID queues. But now I wish I went in store.

Good Day

Last week Friday I went to return a Kettle and one of the Tellers gave me the foulest attitude.

Belittling me in front of other customers. Her name is Nicole Adams and she works at Clicks Swellendam branch.

As a paying customer and someone who is in customer care I had to speak up about this.
It's unacceptable and I want it to be addressed.

This is a complaint about the store manager (clicks Bethlehem at Setjhaba Mall). Her name is Lizzy..
On the 30th December 2020, my 14 year old son was accused of stealing by this ride woman Lizzy of stealing. This happened as my son was on his way to join the que to go make a payment. This incident happened and he was more than 3 meters away from the door. He stopped a bit just by the snacks looked at the snacks price and then he responded to a text that came through to his phone.. Lizzy then called security on him claiming he was planning to steal and she couldn't even explain / talk to us when we got there with my mom what had happened, she was plain rude...

On the 30 december I was assisted by a pharmacist assistant by the name Mosa.. Her behavior was very unprofessional.. She showed my very confidential script to the next person and they both just stared at me... I think clicks staff need to treat client's confidential information with confidentiality and dignity I would understand if she was asking for clarity or something but that was not the case she just wanted to show the next person what I came to collect its very unprofessional... I was so disturbed

Good day.

Today I went to the Click pharmacy in Mthatha, NGEB mall. The pharmacist name was Khwezi Mrwebo. I request 2 boxes of panamor At 50. He refused to give me two boxes and claimed that he only can give me one. He also was rude. I informed him that I purchased two boxes before and it's not a scheduled drug. He told he that his the head of the pharmacy and refused.

I spoke to the Assistant Clicks Manager and he was also rude to her.

I would like this matter addressed cause I feel that this pharmacist is unprofessional and making up his own rules.

Regards..
Kasavan Moonsamy ([protected])

My name is Bob Gillies, phone number [protected]. I am a pensioner. My wife was given a green Clicks steam iron in February this year before lock down. She obviously did not get a receipt as it was gift. She also thought no reason to keep the box. Today the iron would not switch on so I took it to Clicks in the Springs Mall. The manager asked a number of times for the slip and I explained it was a gift, we had no slip. He then insisted on having the box and I explained again we did not keep the box. I said to him I was prepared to buy another Clicks iron straight away if he can process a replacement and phone me to collect and I would keep it for spare. He said without the box he can do nothing. I left the shop dissatisfied and bought a Russel Hobbs at Game. The iron Model JA-3356 I wanted to hand in was clean, had no damage from dropping and had the Clicks name on it. I must say if this is your store's attitude to faulty appliances I will have to buy them, and my other requirements elsewhere in future. You have lost my business for R199.

Good Day
I am extremely unhappy and actually disgusted at the service I received at your cradle stone clicks branch. I was looking at purchasing a hair straightener and when I looked around in the isle I then saw there was 1 box of the tony and guy hair straightener with the price under it stating R99.99 so then seeing this I took the box and proceeded to the tills. When the cashier scanned the product it reflected a different price, I then walked with the cashier to show where I got the item from. When the manager was called she came straight to me and without even greeting with a Hello or whatever she yelled "I CANNOT GIVE IT TO YOU" as I was trying to explain exactly what had happened she walked away (all this while I was still talking), after requesting that I want to speak to a manager everyone just seemed clueless, after another 5 minutes of waiting, the manager (Sipho) came to the front and yet again I explained the full story to him. He also went to go check in the isle and then came back in a attitude saying "It's you customers that put things everywhere and its not our fault so I can't help you", it is the staff who should be checking everything and if another customer packed the product incorrectly this is NOT my problem because the price I see is the price I pay and as a customer we don't go matching barcodes and thinking of what other customers do or don't do. It was not the first time I ever came to a clicks store, and if the price under a item is something I expect to pay that price which is the reason I took the item. The manager then said he will speak to the area manager. I was waiting from 14:30 till 15:30 before I was helped and then When I called the area manager (Nicolene Bezuidenhout) and explained my entire story to her she had the audacity to tell me "Mam atleast I'm being kind to you and talking nicely" this really upset me because as a area manager and staff I feel that it is your responsibility to be kind, I am a customer and no one is doing me a favour by being kind. I found the entire management team very disrespectful and very unhelpful. The service is just extremely disgusting. I am a regular customer at clicks and this had just put me off shopping there in the future. I will not accept being treated the way I was and I expect a apology. I do not expect this attitude from the area manager above all.

Hi, I felt so disrepected today at your store in Catwalk. So I pick up a Monster energy, gives it to Getrude, oh my gawd, that lady is bitter and rude. So basically this is the fourth if not fifth time to deal with this lady's attitude. So what I picked up is that prices on the floor are never the same as those at the till. At first I thought this was done to treat customers differently, but I then realised that someone is not doing their job. Well I raised this more than ten times with Eastgate mall. Basically the Monster cost R22.99 on the fridge, and merely R16.99 at rhe till. I ask Getrude as to why is that the case, she ask if I want to pay R22, 99? Mind you, I buy energy drink everyday, this getrude isa always rude like her name. She must consider anger management and customer service. Well, what really shocked me was that there were 2 managers: Judith and Portia, they stood there and did absolutely nothing, instead they tried to justify this nonsense. This is happenning for the fourth time and the store has not shown any remorse. I demand a written apology from Getrude, Portia and Judith, I also want the outcome of the disciplinary as well as auurance that such will never happen again. I will still take it up with the relevant commission for malpricing and misleading prices as this is a serious offence.

We will not allow to be trated like this in 2020. You dont know who your customers are, hence I advise that you stick to professionalism.

I walked into Clicks Mall of The South, pushing my trolly full of items I bought from other retailers at Mall of The South, only to be greeted by a female security guard informing me that trollies are not allowed inside the store.

I asked her what does it mean as that was a new thing I have ever heard since shopping at Clicks, freely pushing a trolly filled with items from other shops. She told me that it is a new rule that I must leave my trolly by the door in her care and collect it after shopping.

It made me very angry that Clicks see thieves in customers walking in their store with trollies, entering their stores to still. I got very angry and told her that I hate being approached in that manner when entering any store, being perceived as someone who is coming to steal.

I further asked her if that's the rule passed by Click Retail Group that trollies are prohibited customers to enter with trollies or the rule applying to that specific store. Her answer was I do not know.

Why as Clicks Group seeing thieves in customers walking into your stores not rather invest in proper security gadgets than putting innocent security guards to do the dirty job of embarrasing innocent customers who walk into the store purely for shopping.

There is nothing that irritates me like being asked to leave my parcels with the security because i look like a shoplifter or so.

I await hearing and for your investigation as to why Clicks Mall of The South is practicing a degrading rule on customers

I am writing to mainly enquire if it is legit for the staff to buy items for the public using staff discounts? My perception is that Clicks contributes greatly towards the destruction of families as mostly the female staff buys at discounted prices for males who are not related to them and this leads to affairs. If it is legit can we at least all be granted the access for the staff to buy for us at staff price even as strangers or normal prices? The current special ending 19th August, do you know what the staff does with them, they don't own these things as these things are sent off to other households.