Sold me a 26 year rated Carrier infinity unit instead installed an 18 Seer rated evolution Bryant. Remove my working unit and installed the Bryant that they knew was not what I ordered did not tell me and then only partially installed it. Later when I refused to sign off on the job so they could charge me they came back to my house and drained the free and out of the unit leaving me with no heat and no AC because the heat was never installed. This 1 on for 2 winters and 3 summers. Instead of doing the right thing and fixing the problem they lied to me numerous times refused to give me the owner's phone number by the time I did get his number he refused to do the right thing. That led to them putting a leaning against my home and suing me. This entire situation has been a nightmare they continuously lode they submitted paperwork to the court which is a lie in all these things I can prove and I am proving in court. The only time they have sort of told the truth is when back into a corner because I had bone recordings of my conversations with his employees at his company. The only paperwork I ever received from this company was the proposal carbon copy. I ask many times for any scope of work and never receive a single shred of paper from them. They have not responded to my lawyer's request for paperwork. This case is still ongoing. I don't know for a fact but it's my personal belief that the unit that I was sold was never even ordered. I still don't know why on earth they didn't simply tell me that they didn't have my order or explain to me why they removed my working unit and in a knowing installed what they knew wasn't mine. How that can be explained as anything other than dishonest is beyond me. There is so much more I'm leaving out but out of fear of them accusing me of slander again I fear to put it down. The owner of this company went so far that by the time my lawyer got involved in the case they were close to getting the judge to sell my home so they could get their money. This experience has been an ongoing nightmare that never should have been. I personally believe that the plan from the very beginning was to run a scam on me by selling me the top of a line and installing something bottom of the line. They tried so hard to convince me that what was here was absolutely what I ordered even though I knew that it was not and it wasn't until they got backed against the wall that they finally admitted that it wasn't. Then didn't do anything to fix it. I don't understand how a company like this has a license to continue to serve the public with something that is so important down here like air conditioning. The heat reaches levels so hot it's dangerous. To leave someone on intentionally with no AC should be a crime. I can not find the words to explain how miserable. I lost my family so I didn't have a place to go stay for almost 3 years. I just got AC not even a month ago. Every day I thank God for it. Thats how bad it was. I would never ever ever recommend this company to anyone.
Desired outcome: This case is still in the courts. The owner doesn't feel his company has done anything wrong.
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