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Club Pilates Reviews 4

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12:41 am EST

Club Pilates Unjustified Membership Charges Post Cancellation

[Xilei Chen]

[97 Greenmoor ]

[Irvine, CA, 92614]

[[protected]@gmail.com]

[[protected]]

[1/4/2024]

[Club Pilate in Irvine LA fitness Crossroad]

[3960 Barranca Pkwy

Irvine, CA 92606

United States]

Unjustified Membership Charges Post Cancellation

I am writing to formally complain about continued charges to my account for a membership that I canceled three months ago. Despite my clear communication and confirmation of cancellation, I have been dismayed to find that my account continues to be debited for membership fees.

Here are the details of my case:

- Membership ID/Account Number: Tina Chan [protected]@gmail.com

- Date of Cancellation: Oct 6

- Proof of Cancellation: see the attached pic

Despite this cancellation, my account has been charged until Jan 2024 after post the cancellation date. This is not only unacceptable but also raises serious concerns about your billing practices. I have attached copies of my bank statements highlighting these erroneous charges for your reference.

I request an immediate cessation of all further charges and a full refund of the amounts debited post-cancellation, totaling $240

If I do not receive a satisfactory response, I will be forced to take further action, including disputing these charges with my bank and filing a complaint with relevant consumer protection agencies.

I trust you will treat this matter with the urgency and seriousness it deserves.

Thank you for your prompt attention to this matter.

Sincerely,

Tina

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Club Pilates Complaints 3

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12:15 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Club Pilates Unauthorized credit card charges

Hi, I have called multiple times and left emails that I have timestamps to to freeze my membership back in 06 22 2023, they didn’t freeze my membership and kept charging the card that I was not aware of until I got a text that said I owe $327.

I am very angry at the situation, and now I want to cancel my membership and no one is picking up, I called the corporate phone number was sent to voice mail, and mailbox is full. Very unprofessional acts going on with this studio.

Desired outcome: To pay for months when I didn’t specifically say to freeze.

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Club Pilates The club was closed cuz of COVID from end of March to beginning of June

The club was closed cuz of COVID from end of March to beginning of June. I emailed them on May 16 to cancel my membership. They sent me a form to fill out and said I gotta pay for one more month cuz I didn't give 30 days notice. But they were closed since March and didn't say when they would reopen. I didn't fill out the form cuz I already told them I wanna cancel. They charged me in June and then again in July. I emailed them again and said I wanted to cancel and get a refund. They said I didn't fill out the form so they charged me. I told them twice I wanna cancel. I want my money back, $318 for the two payments they took.

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Club Pilates Due to COVID19, Club Pilates closed in March and I couldn't use the facility, even though I had already paid for my March membership

Due to COVID19, Club Pilates closed in March and I couldn't use the facility, even though I had already paid for my March membership. To make sure they didn't keep taking money from my account, I had to freeze it. If I wanted to close my account, I had to give them 30 days notice, which seemed a bit unfair considering the pandemic. So, I froze my account and recently asked them to close it (with the 30-day notice). But guess what? They took out another payment because they said it was in the agreement that they had to bill me for my final month. I asked them to use the credit from March as my last payment, but they ignored my request. Instead, I got an email saying my account was closed. This feels like they're taking advantage of the pandemic situation. I had a credit on my account, and that's what they should have used for my last payment.

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Is Club Pilates Legit?

Club Pilates earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Club Pilates highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Club Pilates to understand what to expect from them.

We found clear and detailed contact information for Club Pilates. The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Clubpilates.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Clubpilates.com you are considering visiting, which is associated with Club Pilates, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Club Pilates website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Club Pilates protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Club Pilates. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Club Pilates

Screenshot Club Pilates
Club Pilates is a highly reputable and well-established fitness studio that offers a comprehensive and effective approach to Pilates training. With a strong presence across the United States, Club Pilates has gained a solid reputation for its commitment to providing high-quality instruction and exceptional customer service.

One of the key strengths of Club Pilates is its team of highly trained and certified instructors. These professionals possess extensive knowledge and expertise in Pilates, ensuring that members receive top-notch guidance and support throughout their fitness journey. Whether you are a beginner or an experienced practitioner, Club Pilates offers classes tailored to various skill levels, allowing individuals to progress at their own pace.

The studio's state-of-the-art equipment is another standout feature of Club Pilates. Equipped with reformers, EXO chairs, TRX suspension trainers, and other specialized apparatus, members have access to a wide range of tools that enhance their Pilates experience. This diverse equipment selection enables individuals to target specific muscle groups, improve flexibility, and build core strength effectively.

Club Pilates prides itself on its inclusive and welcoming environment. The studio fosters a sense of community, where members can connect with like-minded individuals who share a passion for Pilates and overall wellness. The supportive atmosphere encourages members to challenge themselves, set goals, and achieve remarkable results.

In addition to its exceptional classes, Club Pilates offers flexible membership options to suit various lifestyles and budgets. Whether you prefer unlimited access or a specific number of classes per month, there is a membership plan that caters to your needs. This flexibility ensures that individuals can incorporate Pilates into their routine seamlessly, making it a sustainable and long-term fitness solution.

Furthermore, Club Pilates understands the importance of convenience and accessibility. With numerous studio locations nationwide, finding a Club Pilates near you is effortless. The studio's user-friendly website, clubpilates.com, provides a seamless online booking system, allowing members to reserve their preferred classes with ease.

Overall, Club Pilates stands out as a leading Pilates studio, offering a comprehensive and results-driven approach to fitness. With its team of highly trained instructors, state-of-the-art equipment, inclusive community, flexible membership options, and convenient locations, Club Pilates is dedicated to helping individuals of all fitness levels achieve their health and wellness goals.

Overview of Club Pilates complaint handling

Club Pilates reviews first appeared on Complaints Board on Jul 2, 2023. The latest review Unjustified Membership Charges Post Cancellation was posted on Jan 5, 2024. Club Pilates has an average consumer rating of 1 stars from 4 reviews. Club Pilates has resolved 0 complaints.
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  1. Club Pilates Contacts

  2. Club Pilates phone numbers
    +1 (559) 239-4023
    +1 (559) 239-4023
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    +1 (360) 836-0264
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    +1 (720) 833-1215
    +1 (720) 833-1215
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    Franchise Owner
    +1 (720) 675-9435
    +1 (720) 675-9435
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  3. Club Pilates address
    7735 N Blackstone Ave Ste 101, Fresno, California, 93720-4314, United States
  4. Club Pilates social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  6. View all Club Pilates contacts

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