Coinbase
Reviews and Complaints

I have an account with funds in with coinbase. My email accounts where compromised a couple months ago. As i had issues with my mobile contract provider regarding a nearly new phone id purchased it was suspected the phone was rooted. Since then the phone was returned and mobile number associated with it. As all my authentification for emails accounts etc were associated with this number i was locked out of my email accounts and my coinbase account. This was explained to coinbase thoroughly through various emails and all information and identification provided. I STILL have no access to my account!

It has been that long i have managed to regain access to my email accounts and trading account with other companys. Whilst coinbase is still sending me the same request over and over again and ignoring my emails requesting my account to be unlocked...

I stated in my first ever correspondance with coinbase it is not on their side i had been compromised it has nothing to do with them.

They still send me same email asking questions that are not relevant to them and asking for information which is impossible to provide!

I am based in the uk so i will not be wasting a phone bill contacting their disgraceful incapable customer service.

This has now lead me to believe that there has been some misconduct on their behalf as they keep ignoring my requests and still after nearly 3 weeks have not give me access to my funds which i deposited myself.

I want my money and i will never trade with them again!

I can provide any further information you require i just want my money out of my account.

I am seeking legal advice here in the UK about this

Regards

A.Wilson

Hi, I sent funds from my Coinbase bitcoin account to my mycelium wallet & the funds have yet to arrive after 20 hours.. on the block chain it clearly shows that the funds went to another unknown address yet Coinbase have not replied once to over 5 emails which I alerted them of this hack. The one reply I did receive Stated that they can not help & if I know the person with the address I can ask for the funds back.. I find this to be very wrong indeed as the hack was clearly at their end because I copied & pasted my own mycelium address to the Coinbase send box & checked it was correct before sending so what more could I do? Why do they not investigate? Clearly there has been a breach in their security & the address where the funds went to is a Coinbase address, unknown to me but known to Coinbase so how can I ask for the funds back from an address I do not know? I find this to be completely fraudulent & groce mismanagement on Coinbase part.
I have requested that someone call me but I have been completely ignored for more than a day now.
Please rectify this problem, as if the funds are not returned to me the rightful owner Coinbase is then giving a green light for this to happen again to other unsuspecting users.

Thank you

Coinbase restricted my verified account - with legit and legal money in it - out of nowhere weeks ago and won't respond to my emails. Their phone number answers and says they're experiencing high volumes, then hangs up - no hold ques, no voice mail, nothing. So now my money is locked up in their control and they won't respond! I need resolution asap!

This company wants all the customers they can get can't even support what they have. My account has been disabled for at least two weeks as I write this. The issue has been escalated to a "specialist" and I have heard nothing from anyone. This exchange is a joke. They might as well not even have a customer support number because there is no support to be had. The people on the phone can't even rectify these issues because they don't have the power to do anything. This also doesn't account for how many times you'll probably be disconnected before even reaching an actual human. I'm giving them another week, if they don't fix this issue I'm taking my business elsewhere. The only problem is that in the works of crypto currency, there's no real winning exchange. Support is just generally non-existent here.

COINBASE is holding on my money.
it is one month that i have wired money to the account and so far it is one month that the funds are not showing on my account nor are they reversed back to my bank.
there is no way to contact Coinbase or talk to someone

anyone that has a good advice on how to sue them ?
i need to know how to contact anyone in Coinbase that can solve this issue.

On Septemeber 14 I sold both bitcoin and litecoin with the funds to be deposited into my bank account (one that I've used many times before). I received the funds from the bitcoin sell but did not receive the funds from the litecoin sell. It has been a month and a half! I've contacted support several times and have only received the same response back (likely automated) twice stating that the problem has been investigated and they are working with a specialist to resolve it. It wasn't too much money ($177.01) but it is something and I don't foresee getting it back any time soon. On top of that I'm now hesitant to withdraw anymore from coinbase so I feel a bit stuck with the funds I have in there.

i cant get past the verification process even though ive verfied my email, phone number, bank account, and sent two copies of my drivers license and selfie. there is no buttom at the bottom of settings that permits you to close the account either. ive sent emails and called to speak to ab agent ( that refused to give his i.d. number) to request : either let me begin buying, close my account, and delete my information. their help bot claims, as does internet you can close your account by simply clicking a button at the bottom of settings. no such button exists. i have now given coinbase so much of my personal information, it wold be easy to construct a false i.d. based on this. i cant get straight answers from them either through email or phone calls

I called and emailed numerous times with no response but the automated one which gave me a case number. See below for the issue :

Looking for an update. Case #2143127. 4th follow up since 9/1. This is unacceptable and not professional at all.

Please advise as I'm out $230.11.

See below:

I thought I could transfer EOS to my ETH wallet on coinbase. However, I don’t see the $ in my ETH wallet. But the EOS $ is gone from Exodus. Where did it go? That was $230.11 that disappeared. Please advise if it will show up in my ETH balance and/or if not how can I retrieve it?

Transaction hash # 0x3f7b913166313d762d30186fdfcc89dba816ffc6528719999c8bb65df20d043a.

Being a "newbie", I questioned a transaction on my CB account.
Instead of getting help, my account was and is locked..
STILL. After numerous requests via "support", emails... answering THEIR requests for more info

WHAT CUSTOMER SUPPORT?

SEP 09, 2017 | 08:42PM PDT
Austin replied:

Hello,

Thank you for bringing this to our attention. We have put a hold on your account’s ability to login for the time being until you are certain that your account is secure. No new outgoing transactions will be possible while the account is disabled. We have a few questions that will help us begin isolating the incident.

We must complete a security review before we will be able to unlock your account, so please answer these questions to the best of your ability, even if you think you have resolved your concern:

1) When was your last successful login and authorized action on your account?

2) Please list any actions that were not authorized by you, including the amount and timing of any transactions.

3) Do you have any information on how your passwords, email, and/or 2-factor codes were compromised in this attack?

4) Is there any additional information you can provide to help us understand the attack?

As a security precaution, please immediately take steps to secure your e-mail password, and enable 2-factor on your e-mail if possible. Please also reset your Coinbase password using the following link:
www.coinbase.com/password_resets/new

Additional information on setting a strong password can be found here: www.coinbase.com/password-faq

Thank you for your help answering these questions above, I look forward to hearing back from you. We strive to investigate all security reports within 5 business days, some cases may require additional time for investigation due to the sensitive nature of irrevocable digital currencies.

Please note, we are experiencing tremendous support volume that may delay response times, please only send one email response for fastest response times. Thank you in advance for your understanding and patience.

On August 29 I sent a wire for $5, 000.00 from my Business account, this was not the first time that I sent wires from there as it makes it easier for me to do and report taxes at the end of the year.
The next day, August 30, Coinbase sent me this: 1. https://imgur.com/lJX7UdN 2. https://imgur.com/doPfAIE
Again, this is not the first time that I sent wire from my Business account which does have my name on it as it's [Company Name] [My Name], so I cant wire $5, 000 from my Business account, but $10, 000-20, 000+ is fine?, got it Coinbase.
I replied to both Emails on August 31, as the money didn't arrived. I went to the Bank on Tuesday, as it was a holiday last Monday, they told me when a wire gets return it takes longer than 1 day. When I went there again yesterday, even the manager say and I quoted: "Wow that is pretty scary, it doesn't take that long!"
She called the people that sent and received the wires, probably the central bank, I dont know, and they told her that this company Coinbase, hasn't return the wire. Needless to say I have been sending emails and replying to the emails they sent me since Tuesday without any luck.
I'm even trying to get their attention on Twitter, which is not working either: 1. https://twitter.com/TheK1ng33k/status/906169377212551168 2. https://twitter.com/TheK1ng33k/status/906320135807528960
I have been sharing those Tweets every time that they Tweet something and they just ignore me. Before I was using Coinbase to recieved Bitcoin and Ethereum payments, Im now using Blockchain.info for BTC and MyEtherWallet for Ether. I wont give coinbase any more business.
Edit: Walk the extra mile and made a video about it: https://youtu.be/8hI2K2UXlyQ and Tweeted it:https://twitter.com/TheK1ng33k/status/906620064878796802
Will make the same video in Spanish in a few hours.

Case ID: 2047287Updated: Sep 01, 2017 09:32AM PDTCreated: Aug 22, 2017 02:07PM PDT

Cannot get my account verified to withdraw money, a month after sending for a sepfa account. Logged sevice request and 2 subsequent updates, plus tweeted support twice. Absolutely abysmal service and I have logged a complaint with financial ombuds man, as this tantamount to criminality not allowing me to withdraw my funds.

Please can someone respond to my service request and verify my account.

EURO 1, 000 and EURO 12, 304 still has not been credited to my coinbase wallet and it has been 3 WEEKS with no response whatsoever from Coinbase despite numerous emails to their damn 'support'. Now unable to email directly to [protected]@coinbase.com, error comes back that it is no longer 'enabled', one MUST go through their website and every time you do, YET ANOTHER case number is generated for the same damn complaint.
Shocked to read how many people are in exactly the same position with no statements being released from Mr Coinbase CEO himself, Brian Armstrong, assuring customers their problems will be dealt with. CREDIT MY WALLET OR SEND MY MONEY BACK SO I CAN TAKE MY BUSINESS ELSEWHERE.

Coinbase has a policy to verify members identity, but after several attempts identification fails. Because no identity can be verified, it freezes activity on the account. I have been trying to withdraw my money and transfer it to my bank. I have email coinbase several times and all I get is information that does not help. Coinbase says it can't do anything to help.

All the money I've made mining bitcoin I cant withdraw. Coinbase has a paypal account setup! BUT you can never get it verified. There doing this becases they don't want to send us our MONEY! COINBASE is a SCAMMMMM. Going to let the SEC and other govt agency that could crack down on these FOOLS. Investor BEWARE! Stay away from these game playing maroons.

After jumping through the registration hoops, completing ID and Business proof uploads and adding the bank account and sending a verification payment to coinbase, I get an email stating verification is not completed. I manage to get to support email on the first few attempts, and im told to do the same steps again.. which i do. I then get an email from Coinbase telling me the verification payment send to coinbase came from a different bank account than that related to my business i declared.. Err, No it didn't, it came from the Business bank account i entered into their site. So they cancelled and returned the payment.. LESS around £1 (my guess is 1$) so effetively.. coinbase charged me or stole from me, whichever you prefer.. so I go back to email.. of course, email support has been closed.

You can't phone them, you can't email them, the only action left would be to write to them, but if they can't respond to an email, what chance is there of them responding to a snailmail letter.

Suffice to say, I've lost money and all confidence in using Coinbase.

sooo, after few months of making money on ETH and BTC later on, i decided to withdraw everything, since it was the masterplan from the beginning to help me fund my holiday. then i realised my uk bank account hasnt still been verified, although the first deposit came from there via SEPA transfer. I contacted the customer support with the request of verifying my account, but even after two weeks and three emails i still havent got any answer. My holidays are coming and money are still stucked at Coinbase wallet. few days ago i even deposited another 2 eur just to confirm my bank account again. Coinbase confirmed the payment via SEPA, yet my bank account is still not verified.
very very unprofessional behaviour, be careful about them. i should have known from the beginning when i wanted to buy ETH for 90 quid/1 ETH but Coinbase was postponing my purchase for few days until the price rose up to 160 quid/1 ETH.

bunch of bloody scammers.

Pavel

So I had transferred so bitcoin to Coinbase to sell for USD and cash out my money. I couldn't figure out how to have the money sent to my bank account so I emailed them. They responded by giving me a link to their support page which I had spent hours on before hand and even suggested I looked on the support page where I had already looked! Then they wanted me to talk to their AI support which kept pointing me in the wrong direction. 10 plus days later they send me the same email with the same answer to "help me out." UNBELIEVABLE! I ended up having to buy bitcoin back from them, lose 25 bucks more and in the end was charged $35 to finally get my USD through Paypal when I should have only been charged $9 in fees altogether. I don't suggest anyone using Coinbase.com PERIOD. Stay away from them, worst customer service ever for new customers/people new to Bitcoin. UNREAL!

This web page sell and buy bitcion the new world currency, there system accept me for two week then they stop all my transaction after i add to my account 4500 US$ with wire transfer from my bank, right now i have in coinbase account almost 5500 US $ and i cant take it out or buy the currency because their Identity Verification system who refused me as American citizen

I try all way to reach them and they dont have any phone or customer services number

Send yesterday again! —
Please I need the money. I have the money on the account and I have a serious personal issue with one of my son. It has been a month to get this resolved. I have proven all documents. I need my access to the account under [protected]@xxxx.com. I did the id verification. I am spanish. I created the account two years ago and I used a us debit card to put balance. I have attached the screen captures. I do not have access to the original mobile phone so I can not access +34xxxxx but I have provided it to you. You need to update the country of residency on my account to spain where I am citizen and where I live. I need to access the account please. I have been sending so many emails and no response and you are ignoring me.

More emails asking for responses in the middle.
Now email from august 23rd:

Have found my records on the account. You can see the attached emails from coinbase. It looks like I was using my us credit card to buy bitcoins so that I why the country on the database is the us and probably I was using the business address in california in the account. The issue is that I can not log in into the application to change the country because I do not have the phone number +34xxxx which is on the records. I sent you my spain id since it is the valid one and I did the verification but it was complaining that the country was not the one on the records. I need to regain access to my account. You can see the emails from you when the account was created and the usage of the usa credit card.

Please it has been a month already trying to enter my account.

Aug 19, 2017 | 04:46pm pdt
José replied:
I have not received any response to the issue and it has been a month!. I can not reset the password because the emails on the records is: +[protected] and I do not have this phone number anymore. I went thru the id verification again and it complains that my country is different which I do not really understand why!. It says that I need to log in to change my country but I can not log in.

I am from spain. I am including my id!. Can you please try to resolve this.

Thanks
Aug 10, 2017 | 09:38am pdt
José replied:
None of this helps. I can not change the country of my account since I do not have the password!. I was trying to reset the password when I was getting the error that the country of the id was different than the country of my account. However I believe that the country of my account should be spain and the id that I provided was from spain so I do not understand!.
Aug 10, 2017 | 12:51am pdt
José replied:
I am tired!. I have tried oer the past two weeks to talk to you to recoer my password since I do not have the mobile. I hae tried many times and contacted you but nit response. It complains "your verification failed
We weren't able to verify your id for the following reason. Please click here for more information.
Su documento era válido, pero era de un país que no coincidía con su perfil." I am from spain and the document is from spain so I do not understnad!
Aug 10, 2017 | 07:04pm pdt
Coinbase support replied:
Thank you again for submitting your request to coinbase. Our support agents are still hard at work getting to your case.in the meantime, this automated message may contain some useful information regarding your inquiry.

Are you having issues uploading your id to our system?

If you’re having trouble verifying your id, please take a look here for some helpful tips.

You may also upload your id using our mobile smartphone app. You can download the app here:
- iphone/ipad
- android

If your id does not match the country your account is set to, then it will be necessary to begin the country change process prior to uploading your id. Click here for info on changing the country associated with your account.

Found what you were looking for? Please visit this link to close your support request (You may need to use this link to log in first)

Otherwise, we thank you for your patience, and we look forward to assisting you.

Aug 09, 2017 | 12:54pm pdt
Original message
José wrote:

I can not reset the password. I do not have access to mobile. I get "invalid constrain" when I update the id after entering the new mobile.

More emails in july... Issue not solved!.

It is simple:
1.- I do not have access to the phone number in the account.
2.- I am trying to restore my password
3.- I used the email on the account.
4.- I introduce a new mobile.
5.- I go thru id verification
6.- id verification is successful but my country spain is not the same as on the account when it was created. I used a us credit card and it is associated to an account to the usa!.
7.- I can not change the country on my account because I do not have access to the account since I can not recover the password.

Quite simple but it is almost two months. I have proven everything. Id. Credit card used two years ago when account was created. Emails. Phone number on records... Everything but still they have my bitcoins and I can not access.

For some reason I am unable to buy. I have written the support email for 3 weeks! I have received not one email back with any correspondence on the matter.

I am headed into week 4 and have just left a voice mail in their fraud box.. Because the other option is to email them.. Which they do not answer.

Right now they have claimed they have been overwhelmed sine the fork of bitcoin... I am not buying this [censor]. There is definitely something fishy going on there.