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1.1 12 Reviews 203 Complaints
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Coinbase Complaints 203

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V
5:26 pm EDT

Coinbase coinbase fraud

I am here today to tell you about our horrible experience with coinbase.com a so called bitcoin merchant. For starters they have horrible customer service both for customers and there own very merchants. Just to get help with a problems takes days even weeks because they have no clue what each other are doing you get passed around there service center like a good bag on nutz.I have opened and managed many successful businesses and have dealt with many other business and by far this is one of the worse I've seen. Secondly if your developing a website based on coinbase or there API i would stop right now and look into other options don't make the same mistake i made because this will cost you a lot of time and money when you finally complete your project and coin base works one day and fails you the next. They don't have sandbox accounts and they don't let you register multiple accounts to validate and verify your store.They force you to mix your personal account with your business which can be very confusing as well. They have a very poor verification process that literally picks up anything and when i say anything i mean anything. Log into your account from a different IP. Try to buy to little amount of bitcoin or to much even.There entire algorithm sucks and honestly does not work at all its filters everything out but the fraud because if it was honestly working you would not see all the complaints on this company and they would not experience all the fraud. Also a word of advice coinbase.com has a Major security flaw that i informed them of and they took no note on the matter and froze my account again for bringing this to there attention. There bank verification is stone age and ###ed. Lets pretend here something no way am i endorsing my self or anyone to do this but upon using my own very account i stumbled across this matter by mistake because people that deal with cyber security as my self have a very good eye on picking out weaknesses. There system allows a person to use any bank account login credentials and as long as you have a login name for lets say bank of America you can use that login to add or link any bank account you want from that same bank so if i have an account number from lets say subject A to bank of America and i have a bank of America account or happen to know someone's login i can use subject A's routing and account number and verify it with Subject B's login credentials. This is serious because it allows not only coinbase to experience major fraud but it also allows consumers and the American people to be victimized through coinbases system. We at Virtual CoinBox have become a victim of coinbases bias and prejudice system and techniques they use and there mistreatment because of them we are forced to redesign our entire API integration and our merchant to make virtual coinbox a successful bitcoin community which has been delayed in its launch date again now because of coinbase.com lack of professional conduct to provide services to business to my self professionally. We are currently looking for a relationship with gocoin.com and we hope to have a successful and long relationship with them. And as for coinbase they can go to hell and there EGO will be the very thing to bring that company to its knees.

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Fred K. Smith
Fred K. Smith
Los Angeles, US
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Dec 02, 2022 10:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase is a global scam. They don't care whose account they lock or how valuable the money is to the owner.

I was denied access to $40,000, despite the fact that I made the deposit; my balance was wiped, and I never got my Bitcoin during withdrawal. I was not permitted to withdraw funds back to my bank.

It took me years to try to battle the withdrawal, but all my effort went in vain.

Last month, I saw a post on this website about Paige McCubbin and how she has been assisting victims like me in recovering their money from scammers, fake investment companies, and shady companies like Coinbase, Blockchain, and Binance.

I messaged her on Telegram; her name is Paigecubbin. She was able to recover my money from Coinbase within 72 hours, and I received the payment into my bank account.

If you are a victim, I recommend contacting her to recover your funds.

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Coinbasetookit
US
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Aug 17, 2019 2:37 pm EDT

Coinbase stole my BTC. As a verified member on Coinbase, I bought 2 BTC's. I decided to give my son 1 BTC and I was going to transfer the other BTC over to another established Coinbase account for myself. After the lengthly check and re-check of all information, the transfer button was clicked. As soon as the button was clicked, the receiving address changed. My investment was gone! Coinbase told me to look at Blockchain for the transfer information. Strange thing happened there as well. As I was looking at the information on Blockchain, I noticed the information had nothing to do with my Coinbase addresses, and as I was reading Blockchain, all of the information just disappeared. After several pleas for help, Coinbase blocked me from my account and from communicating with them. I lost all my money on this investment and Conbase turned into this horrible entity that just clicked their button to shut me out with no compassion for what I had just lost. If ANYONE knows what I can do to fight them, PLEASE let me know.

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Mona49
Palmer, US
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Mar 10, 2021 12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Turn them into your state. They have to be licensed in your state to rob you. Also file a complaint with the SEC, as they are trying to go public.

ComplaintsBoard
C
11:04 am EDT

Coinbase no order and fake promises

Don’t buy bitcoins from the website www.coinbase.com. They charged me for these bitcoins and provided nothing at all. I sent them messages and asked for my order, but these scammers only promised to deliver them. After several weeks nothing and the seller stopped to reply. WTF? Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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12:58 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I responded to a magazine ad for some coins and coinbase.com employee guided me to some other products. He got me to buy $5 gold coins. After they were delivered I got another call to complete the set. He said they would need to go through quality control first before they sent it out. I haven't heard from them several days, so I got suspicious this was not right.

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About Coinbase

Screenshot Coinbase
Coinbase is a leading cryptocurrency exchange platform that allows users to buy, sell, and store various digital assets. Founded in 2012, Coinbase has quickly become one of the most popular and trusted exchanges in the industry, serving millions of customers worldwide.

One of the key features of Coinbase is its user-friendly interface, which makes it easy for beginners to navigate and start trading cryptocurrencies. The platform supports a wide range of digital assets, including Bitcoin, Ethereum, Litecoin, and many others, making it a one-stop-shop for all your crypto needs.

In addition to its exchange services, Coinbase also offers a range of other products and services, including a wallet for storing your digital assets, a merchant payment gateway, and a platform for institutional investors.

One of the standout features of Coinbase is its commitment to security. The platform uses advanced security measures, such as two-factor authentication and cold storage, to ensure that your funds are safe and secure at all times. Coinbase also has a strong track record of compliance with regulatory requirements, making it a trusted partner for both individual and institutional investors.

Overall, Coinbase is a reliable and user-friendly platform that offers a range of services for anyone looking to buy, sell, or store cryptocurrencies. With its commitment to security and compliance, it's no wonder that Coinbase has become one of the most popular exchanges in the industry.
How to file a complaint about Coinbase?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Coinbase in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Coinbase. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Coinbase on ComplaintsBoard.com.

Overview of Coinbase complaint handling

Coinbase reviews first appeared on Complaints Board on Aug 23, 2013. The latest review Mixed Reviews Reflecting Customer Experiences was posted on May 18, 2024. The latest complaint coinbase credit card activation was resolved on Aug 22, 2017. Coinbase has an average consumer rating of 1 stars from 215 reviews. Coinbase has resolved 2 complaints.
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  1. Coinbase Contacts

  2. Coinbase phone numbers
    +1 (888) 908-7930
    +1 (888) 908-7930
    Click up if you have successfully reached Coinbase by calling +1 (888) 908-7930 phone number 0 0 users reported that they have successfully reached Coinbase by calling +1 (888) 908-7930 phone number Click down if you have unsuccessfully reached Coinbase by calling +1 (888) 908-7930 phone number 0 0 users reported that they have UNsuccessfully reached Coinbase by calling +1 (888) 908-7930 phone number
    +1 (773) 409-4128
    +1 (773) 409-4128
    Click up if you have successfully reached Coinbase by calling +1 (773) 409-4128 phone number 0 0 users reported that they have successfully reached Coinbase by calling +1 (773) 409-4128 phone number Click down if you have unsuccessfully reached Coinbase by calling +1 (773) 409-4128 phone number 0 0 users reported that they have UNsuccessfully reached Coinbase by calling +1 (773) 409-4128 phone number
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  3. Coinbase emails
  4. Coinbase address
    548 Market Street № 23008, San Francisco, California, 94104, United States
  5. Coinbase social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Coinbase contacts
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