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CB Make-Up and Cosmetics ColourPop horrible shopping experience
ColourPop

ColourPop review: horrible shopping experience 6

J
Author of the review
3:01 am EST
Review updated:
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I made quite a big order here as Christmas presents. Delivery took longer than I expected but I received my order on time. Unfortunately these guys ColourPop messed up the whole order. I have purchased three different lip gloss and received three identical. Bronzer was missing and blush arrived damaged. I contacted ColourPop so many times via email which I found on their website and received no reply. I will never order from them again, they ruined everything! I regret I did not read the reviews.

6 comments
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Celestinexchua
SG
Sep 02, 2018 12:53 am EDT

All of the eyeshadows I have received are BROKE? Pleas explain and refund me

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Rosália
PT
Sep 05, 2018 10:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It took a month to receive my order, and I have only received 2 of the 5 items
I´ve purchased, I would like if they send me the rest of the items, because I paid for them all and I even pain an extra 27 euros because my order was held at costums service.

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Daorawee Puntavasit
US
Sep 11, 2018 6:26 am EDT

Daorawee Oct14, 2017
That I had a very bad experience shopping with you guys. I have placed an order on September 24th 2017 with O#7954332. I already received them but my product is face duo - Topaz was broken and my order is concealer was lost. Please returned back and that you guys were preparing a replacement order.

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Ellen Harrison-Smith
GB
Feb 11, 2019 6:38 pm EST

I cannot order from colorpop because my house does not have a number. In the UK lots of houses have names instead of numbers. You should change the address field for contact information so that it does not require a number. Also you should extend the restriction on how many characters you can have in the address field.

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Nia Pritchett
US
Dec 11, 2019 4:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Missing my lip bundle! Tried submitting pics to customer service and it said it had "lost connection " worst service

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Becky Hall
Murray, US
Dec 10, 2022 9:43 pm EST

I ordered a SmokeNRoses Brush set but I received the SmokeNRoses eyeshadow palette. I cannot get ahold of Colourpop to get the issue resolved. Order [protected]

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    1400 Stellar Drive, Oxnard, California, 93033, United States
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  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
ColourPop Category
ColourPop is ranked 25 among 152 companies in the Make-Up and Cosmetics category