GM Financial
Reviews and Complaints

I have leased a 2018 Cadillac ATS. I was told the car is a Executive Demo car, but it is still qualify as a New Car Lease! Upon delivery of the Car, after I drove it home, I have not drive it since we still have two months to go on our old leased vehicle! My wife and son has drove the car and told me that the car was driven with someone smoking in the CAR! Also, the side mirror is shaken and vibrating while I drove the car! I brought the car back to Brogan Cadillac Dealership in Wayne, NJ. They told me that the car has been bomb for smoke, but the smoke has been contaminated to the car AC system. Whenever you started the car, the smoke smell is still there through the AC system! The side mirror has been in back order for more than 2 weeks. My service adviser from Brogan is very good and understanding! That car should not been lease as a new car with the smoke conditions! Even their loaner all stated as NON-Smoke car! How can they lie to customer that they car can be leased as a new car! This is the first time we lease a car or lease a Demo Car! But all has to be like new car condition, not with a smoke smell that some one definitely smoke a box of cigarette in there! This is an Executive Demo! Please let me know what GM will do with this issue!

On December 5, 2017, I mistakenly made an over payment on my automobile lease loan through GM Financial. My account number was [protected] which has since been paid off. From December to July, I have made 10 telephone calls, spoken to at least 10 different customer service representatives and had my bank fax a copy of my over payment.
All to no avail. It is my opinion and that of my bank that during their "computer system enhancement", GM Financial lost my payment to the tune of $251.00.
Do I have any recourse?
Thank You!

On Thursday, June 21, 2018 I called in to make a payment as I did. I called a few months ago to ask GM for an extension due to my mother passing away. I explained all of this to a customer service rep when I called in back in February 2018, the extension was granted and I had to make my next payment in May, which I forgot, I apologizes numerous times, that I forgot dealing with all I have with my mother's death. The customer services rep informed me that they was going to repo my car, which turned out it was not true. Anyway, I made the payment and asked her are they still going to repo my car since I made the payment? because if so, I'm going to be pissed, that's when the customer service rep said" well if you made your payment on time then you wouldn't have to worry about it and that's the reality of this situation" I said to the customer service rep that's not a way to talk to a customer especially if the customer just lost their parent and she said again " it's reality and became more nasty towards me" I called back to speak to a manager and of course no one called me back. Today, I check my credit score and the two mouths I asked for an extension is now on my credit as if I made a missed payment and I didn't, that's the point of an extension so the negative do not show on your credit report. I truly feel no one has called me back due to the natural of the incident and due to the color of my skin, this is so sad this day in age.

I paid off a loan on 06/11/2018 with a cashier check, I was promised that the title will be released on 06/14/2018, it never did I called back again on 06/14/2018 they said its gonna release on 06/15/2018, I called back on 06/18/2018, they said its gonna be release on 06/19/2018, every day different story I really need my title, I am losing 200 $ a day for renting my client a suburban, please I need my title asap.

want to return my 2014 Buick Encore, we purchased wear an tear insurance but they say they will not cover a part on the car {bumper } the estimate over 1000 $ the amount indicated $1029.00 . they want us to pay? thats why we bought the coverage...we`re very discouraged . Can`t get in contact with anyone unless wait for hours on hold. what really burns us is that its only $29 over the amount allowed. didnt know the car had to be brought back in showroom condition! its 4 years old ! what happened to basic wear and tear. Went to the dealership no help . This is very stressful on us and an extremely terrible experience for probably will never set foot in General Motors AGAIN! They were sure willing to lease us a new though! Yeah Right

I have been trying to get a 2nd lien released for years/weeks. It was originally released in 2014 and multiple letters have been mailed and faxed to these people with no resolve. I have spent countless hours of my time on the phone only to get the runaround and wrong information and "we are having system issues so I cannot help you right now." In the last 3 weeks I have called almost everyday trying to get this resolved. The first time I was told that no mailed copy of lien release had been received even though it had been mailed over 2 weeks prior. Then was told I could fax it in which I did. She said 24-48 for response on faxes. Waited 3 days and called back...nothing! Was transferred to the title department only to find out they are a third party not part of GM and was told GM had to do it on their end and then send it to them. Called right back to CS and demanded a supervisor who after 30 minutes of holding told me I had to fax it to the title admin department and it would take 3-5 business days. Hmmmm who do you think is telling the truth? or does anyone at GM even know what the truth is? Where do the documents go that are sent to them by various agencies on people's automobile loans? Black hole I can only assume.

Do not support this horrific company. Finance through your bank or another lender. They do not deserve anyone's business. They are incompetent and lack the most basic of customer service and support. Funny thing is, I am trying to get the lien released so I can buy a new car and give my son the current auto as his got wrecked. Sorry GM you won't get my business EVER again!

I have a vehicle that was totaled in december 2017. My insurance company paid their portion in january 2018. It is now 6 months later and I am still fighting with gm about my gap insurance. Every time I call they are rude, curt and have no idea what is going on. They never return my phone calls. They send me bills and when I call no one has any idea what the payment is for. I just got off the phone again and they have no idea why the gap insurance has not paid.
I am trying to close on a house. This is still on my credit and debt owed and I need it off so I can close! Worst customer service, worst company I have ever dealt with. 6 months later! This is unacceptable! Today I received a bill for the total amount gap owes and again no one at gm knows why!

We traded in our leased 2014 Equinox, in March 2017, (the 3 year lease would be done in August); when we received an offer from Gettel Auto Dealer in Punta Gorda FL, to re-lease another car, a 2017 Terrain. The account # [protected], for $370.55 a month. We paid them at the Dealership the 1st payment, as above, then we got a notice a few weeks later that we had a 'credit', which be equal to 6 months payments? I questioned this per phone at GM Fin. I kept calling the N.Y. Office and Gettel to straighten this out. In the mean time, I made two more payments on time. Then...we got per mail a notice that we had missed 2 payments...DUH? I made more calls, we even had a 3-way conference call to get this corrected...so while waiting for a 'correct' statement to come; we found out that someone (?) put the WRONG ACCOUNT ' number on the check we paid. They (?) credited this payment to the 2014 Equinox account; NOT TO THE NEW LEASE OF 2017 Terrain.
THEN we get a notice from the credit bureau that our Credit Score dropped over a 100 points 'cause of this snafu, from 744 to 608. After 6 months I'm trying get score back up, now at 644. We have been married 54 years and HAVE GOOD CREDIT...NO MISSED PAYMENTS ON ANYTHING. I have spent hours on the phone and sent them ALL the copies of the paper work to the N.Y. and the TX offices >>>>>>>>NO REPLY. WE ARE DISGUSTED. WE hope finally you can help us get GM Financial to alert the Credit Card Bureaus to correct their mistake. Many Thanks, Harm & Luanne Scholten, Port Charlotte FL 33981. [protected]) Nov. to May; then in Mears MI 49436, 2021 N. White Birch. [protected]@frontier.com

This has happen to me several times. When I'm in the store or wherever shopping (if it is a local store) someone come in and announce that someone trunk is open. Or I'll go out and my trunk is open. Can that trunk opener on the key be put some place? Too easy to accidentally hit. I'm in the process of purchasing anew vehicle same make and model, but since that just happen to me again today I'm afraid to get one. Is there any help for the consumer?

We just leased 2 new autos in September, and then we moved to a different state in December. I found out that in Nebraska your payment includes sales tax, but in Iowa I had to pay the sales tax up front and no longer needed to pay it monthly. Knowing that we were moving, and being a proactive person, I started inquiring with GM financial the end of October beginning of November to find out the process of getting the vehicles switched to the new state and to stop the sales tax. Every single phone call I was given a different answer, and have now found out none of them were correct. What a huge inconvenience and horrible customer service. I have previously leased with other companies and have never had any issues. Researching on line about them, it appears that others have similar complaints. I will never do business with them again, and I will make anyone I know aware of how poor the customer service was.

I purchased a 2011 jeep patriot at corry chrysler jeep dodge in corry pa on january 20 2012. I traded in a 2008 dodge durango that i was about $3500 upside down on. My monthly payments to americredit was $511. 55 a month, i made one payment too them. Even before the first payment i called them to get my account number so i could set up my online account. They treated me like ###, acted like i was wasting there precious time. Our credit wasn't that bad in the first place and i couldn't figure out why we were paying 16% interest. I decided to try to refinance the patriot and got a loan through capital one auto finance at 8% interest! Our payments went from $511. 55 to $424. 12 a month for the same term. That isn't the end of it, capital one sent the check on february 18 2012 and americredit didn't cash it until the end of february and they somehow figured out how to charge me an additional $210. Stay away from americredit! I would expect better service from jd byrider. I've had no problems with capital one auto finance.