GM Financial review: Where is my title

I've been calling GM Financial repeatedly for the past year to get the title for my vehicle.

They are unable and unwilling to remove themselves as the Lien Holder and sent me my title. They will not send a letter (so that I can provied it to my insurnace and updated my car policy) that the loan has been paided off.

My loan was paid off a year ago. Every time I call I get one excuse after another. They are changing to a different Title System. The title system is down. Or I get sent from one department after another.

This is grand theft auto! My car insurance company is aware of the issue.

The last time I called, I threatened them with legal action. They have since deleted my account from the web site. So I am no longer able to provide my account information.

And today it finally happened. The vehile was totalled due to an accident. I'm without a vehicle. And cannot collection the payment from my insurance provider without the title. They almost sent the money to GM Financial as they are still listed as the Lien Holder. EVEN THOUGHT THE LOAN IS PAID OFF

By law, they should have send the title without 30 days of paying off the loan. As long as a Loan Satisfaction Letter.