YMAX Communications
Reviews and Complaints

So a mr. James Foster gave me a call today from [protected] and i misses it well he left me a voicemail saying he worked for ufc or usc (couldnt tell which he said) loans and that im approved for a loan for yada yada yada so i give him a call back and mind u he sounded semi better more clear and "professional" on the VM well let me tell u when he answered me when i called back he was talking very low and almost muffled like the phone quality was bad on his end i tell him im returning his call and he starts going back into the loan stuff so i stop him and ask him exactly who it is hes looking for and he IMMEDIATELY HANGS UP so i call right back and straight to voicemail as if the phone is off so fbi lil me reverse searched his number it said the name he said but said it was a google voice number and it said it was associated with this ymax company so i immediately googled and here i am cuz white pages usually tells u if its a scam risk and there was no risk on the number but i knew it was a scam from when i called back so i reported the number for scamming to white pages so hopefully they can update they ish before even finding these forums its jus all the more proof it was exactly what i knew it was and im glad i dont get tricked and fooled by those people like some people have cuz it wud legit be some problems cuz white pages gives u they current address and age and im a pop up outta nowhere type of [censored] and that old man (it said 70s) don't want beef with me infact jus for TRYING to scam me u can get doxxed if anyone in perry fla been scammed by this company nd wna do you here ya go!
Go get ur money back!

I paid 440 dollars to an Erick Foster at [protected] to receive a 1500 loan for 10 months and never received it. What can I do?

I just was called by this company to get a loan, they sounded so legit. I waited for the money to go into my account after paying them 120.00 by going to get a card, that I then had to give them the pin for them to receive the first payment. By this I was supposed to receive the money in my account. I never got it so I called back to ask where it was. I was given the run around about checking the file and then another guy, the first guys name was Mark and the second was named Mike. I was told I had to pay them 150.00 more to have it sent to me by Western Union. I refused telling them I had no more to send and told them to send me my money back. I also told them I want my money back or I would be calling the police. I located the place the call was coming from by using reverse look up. They had told me on the phone they were in Harrisburg but they are in Scranton. So I will be calling the police or anyone else I can to get them stopped. I demanded my money again and he said he could not send my 120.00 back because it was tied up with some FCC thing. So after reading all of this I see how gullible I was. But live and learn and move on. But I will do everything I can to try to report them and get them stopped.

We were promised a payday loan of $1, 000. All we had to do was get a cash card for $220 (Plus a 4.95 activation fee) "to guarantee our first payment". We sent them that and after an hour called Mr. Paul Smith, who we had been dealing with and asked where the money was. He told us they couldn't deposit it into our debit account because there was a "600 Hold" on the account and we should do western union. He said we had to pay the fees and it would cost $100. We sent him that and were waiting for the MTC number for Western Union. After waiting over 3 1/2 hours at Western Union for the MTC number and trying to call Mr Smith and got nowhere. After this, my husband came home and continued calling Mr Smith's number only to get a message that he was away from his desk and then it would go to voicemail where you got the message that the mail box was full and the call ended..
From 6pm yesterday until almost 9pm, we kept calling the number, finally reaching someone named Carl Smith. One point he said Paul Smith had been fired, then he would pick up the phone but not speak. We got a hold of him after trying every 5 min. and things got strange. He started interrogating my husband about things like his age, how long he was married, was it to the same woman, how many children we had. My husband answered his questions and then...hang up. I called back and when he answered when I asked a question, all he did was grunt. This went on for a few minutes then the line went dead. He swore at my husband after he answered a call, wanting to know why he kept calling him. My husband tried to get the "company's name and work hours" and was told the office would be closed until Monday. He refused to give any kind of company name. At this point I went on the laptop and traced the phone number. The number we were calling [protected] came up listed as belonging to YMax Communiation Corp. After checking them out I found out about the whole MagicJack company being owned by Ymax and still can't figure out why this place dealt in payday advanced.
So far we are out $325. to them as well as charges from Experian Credit Report as well as "Your score and more", also a company that checks for credit scores that we had to pay.
It is so frustrating when you put your trust in someone and they poop in your face. We tried asking about our $325. and getting a refund and have been told it couldn't be done until today, next week and a few weeks from now. I had to borrow money from my dad to get through all this. If they think I'm paying any kind of cancellation fee, they have another thing coming. This place should be closed down and put out of business and the owners fined.

Direct Marketing -$1.00 ($2.17)

07/31/2013
YOURSCOREANDMORE.COM [protected] CAUS

Your forgot their TX info I posted it here as well

Received a call from [protected]. The beginning of the automated message was cutoff, So I do not know the full nature of the call or even if a company was identified. But the end of the message threatened legal action and that the local police would be contacted if I didn't call back and clear up the matter. So, I called this # back out of curiosity. I heard lots of commotion (like a call center), and someone sounded like they were singing, but no one spoke. Called it back multiple times, and was just dead air, but something/someone had answered every time. The last time I called, a lady answered in another language, finally got her to speak English, and I was then asked for my name. I advised that I had a voicemail to call this #, and I would not give my name until she confirmed the company she worked for. She said to disregard the call and not call back, as she doesn't have time for this, then hung up.
WTF! How is this scam crap even legal?

Call my phone. Said I won money call me a B____!
I said you Mothers one hung up, he call me back my voicemail took the call. He want stop calling me HELP!

You get miles of runnaround on technical or regular business inquiries. Favorite on Chat Link, we will forward request/complaint higher up. Providing order # ; Email ID's ; Pasword cleared ; name ; etc., but never a reply for weeks/months till you give up. Twice discontinued purchased units W/3rd waiting in the wings on similar conditions. Occasionally a service is completed like " on when I feel basis ". Horrendous service from a Helpdesk connection.
Another Intl Time add request, pending since June 27, 2012...hvs

I bought this and it woeked fine, but I was told that number porting would be available sometime in 2009. Then it was sometime this fall. Then it was by the first week of August 2010! and it still says that on their site, and it is still not available. I think it was a bait and switch scam. I think I'll be contacting the Attorney Generals office and I would encourage everyone else to as well. I haven't been able to use this because I do not want top change my phone number. I'm tired of being promised something that may never happen. I too have had plenty of conversations with there live agents and they aren't in America and know nothing.

I renew my magicJack for 5 years but now I cannot use it. Try to check their website for technical support but it's not "live"
I managed to get Ymax Corporation's phone number but it's voice mail the whole day! Come on Daniel Borislow!

Ymax Corporation (magicJack)
5700 George Avenue
West Palm Beach, FL 33405
[protected]
Daniel Borislow
Chief Executive Officer

Purchased a standard magic jack on 10/29/2011 from RITE AID in Clayton, NC totaling $32.01. That does not include the additional years purchased which expire on 10/29/2014. Installed the item and it worked rather well while we lived in a single family residence however upon moving to an extended stay facility on 01/15/2012 we had nothing but problems and issues with incoming and outgoing calls breaking up badly. We got no resolve from magic jack for the numerous contact attempts and since we could not use the device when we called to CLOSE down the account on 01/04/2013 we got NO REFUND for the remaining subscription that did not expire until 10/29/2014 either. Would avoid this web site because of all the hype over a device that does not work properly.

I just received a call on 9/13/2016 from [protected]. They said that this was my last notice from the IRS and that I need to call this number. So I looked up the number on line and found all these complaints registered to the same company (ymax communications) that hosted the number I just mentioned. I know our government can be jacked up at times but they for certain don't use these procedures. I encourage all of you to not allow them to fill you with fear. The devil himself is the author of fear - not the good Lord. These greedy pawns of Satan prey on panic that they induce. I feel bad for those who learned about the scam too late. But your suffering has helped the rest of us confirm our fears - that these are scammers. God used all our collective experiences to protect each other. "There is wisdom in a multitude of counsel". All of us will benefit from helping each other one way or another down the road.

I just received a call from a [protected] number and a text from a [protected] number stating that a lawsuit has been filed and an arrest warrant has been issued in my name and to contact them to pay any legal fees. I don't owe anyone anything and when I called back it was for someone that I couldn't even understand the name on the voicemail. This isn't the first time that I have gotten a call like this and it's irritating!

I just received a call from Billy Bradshaw that he had money for me with US TREASURY dept.

t would cost me $199.00 to send it by check to a Massachuttes address to the attention of Andre Freeman 478@yahoo.com

the number is [protected] which a landline listed Ymax Corporation

I received a call with nothing more than a reference number and that charges would be brought against me and would be served with documents. I have notified my State Attorney's office of this call immediately. Make sure if this happens to you that you contact your state attorney's office with as much information possible to protect you and your family. No reference was made to what it was concerning and the message was automated. ANYTIME someone CALLS YOU SAYING YOU OWE A DEBT, they must present or say this statement. THIS CALL IS IN THE EFFORT TO COLLECT A DEBT, ANY INFORMATION TAKEN WILL BE USED FOR THAT PURPOSE- if you don't get that. HANG UP! The number they called me from was [protected] which is in NJ, but pops up YMAX Communications in FL.

Purchase a magic jack device, setup said device and began using service. Had issues with disabling voicemail and getting phone calls to ring correctly. After numerous attempts to contact their live chat support, and being told there was no corporate number and they couldn't help me. I contacted my ISP and found that their side was working perfectly running 30Mbps down and 5Mbps up. On many occasions the magicjack chat rep would say goodbye and disconnect my chat. I want a resolution, refund of payment, and to be personally contacted.

SCAM phone calls. Owned by Daniel Borislow. Call this number to complain [protected]. Also check /link removed/ to verify.

They call and leave a message threatening a lawsuit for some made up nonsense.
Sounds like India if you return the call. Super lame and hard to believe anyone would fall for it but certainly irritating.

I agree that rose(for short) was testy ...but she makes a few points...very rarely on these support calls do you get aperson who can speak english without accent so bad you cant understand them...when giving you instructions most talk to fast and have to repeat what they say...she lucky she got a person to talk or chat to...most big companys the only people you can talk to are the money grabbers ...selling their business deals .most all your major companys are this way they say cant afford call lines (micro soft is an exception)...ceos making millions...cos manking billions ..but cant afford to talk to there customers...are politicals are the same ...never talk face to face with anyone very seldom answer calls or faxes ...just was scammed for 2800 dollars was in contact with scammer about wiring more money could not get local federal state lawenforce ment involved ..local did a little lip service..fbi said below their threshold hundreds o people taken every day but thats not big money...I grant you rose was as bad as she said the other guy was...but its does get frustrating when you have a problem and you cant talk one one to some one or you get fill out this form...go to this internet site...well be in touch...aint my job man...our leaders use to live in the community..our dr. lived down the street .my dad went fishing with a millionare but you couldnt tell because he was apart of the community...etc now they are above the community.enough ssaid happy new year to all

please help me.. my majickJack cant make a call...I hear the recorded message that "I reached the Ymax communication test number just call for successful."

DrBHappy, it is funny you should say that "Roseroberta is overbearing, browbeating, downright rude, not too smart, and lacks common sense." That is exactly how I would describe you on a recent call you made. Don't mistake customer service providers for machines...if you are going to browbeat your name into our heads please don't be surprised when we meet you on the street...or on the information super highway...You are an [censor]...I am so glad I got the opportunity to tell you so. I really hope someone treats you the way you treated me...hope your day sucks...ok? Oh and take some of your own advice...I know it is hard for your fragile psyche to grasp but you do not know everything and while you may have some big words in your repertoire...even us call center employees can understand them you condescending f^ck.

i am using magic jack, it took me about 3 mins to install it. after reading all the complaints, i only have one conclusion, people who is having problem with magic jack is a cheap stupid idiot who thinks the whole world revolve around them, aka red necks

Nextcase writes: Roseroberta has a problem understanding English. She is overbearing, browbeating, downright rude, not too smart, and lacks common sense.
If someone tells you the dialpad is on your screen, once you plug the magicjack into a USB port and give it time to load, then it does work as advertised. Moreover, I
have extended my membership for an additional 5 years. I use their service as an extra line, often having it as a faxline, when one friend who is not that computer
savvy wishes for me to send or receive a fax. I had tried other services in the VOIP scene, and they had too little bandwidth to effectively send or receive faxes. The
magicjack works every time. The BIG plus is sending a magicjack to your friends overseas, because then they can call you as if they were making a local call. I sent
one to a friend in Indonesia, set him up with a New York City number, and now he can't complain about the rates international calls are running. For the record, if
you buy time for international calls, you should check with other carriers FIRST. SKYPE charges 5 cents for the same call magicjack charges 14 cents per minute.
Oddly, Singapore and New Zealand, both near Indonesia, cost only 2 cents per minute on magicjack, making a Jakarta call cost 7 times as much, and that makes no
sense at all. There are more people in Indonesia than in all of New Zealand and Singapore combined. As a comparison, India only costs 5 cents/minute on magicjack.
In other words, there are far better rates available from other companies that use the same type of VOIP system. SKYPE is not the only one that charges less than
magicjack, so look around. It couldn't hurt. But as far as calling from other countries, or even better, using the hotel phone to call anywhere and not pay the hotel
anything, because you are dialing the number through your computer, not the hotel switchboard, and many hotels charge 2 DOLLARS/minute or MORE, magicjack
is nothing short of miraculous. It takes up less room than a deck of cards, and does so much more. Tell Roseroberta to take her magicjack down to a local BestBuy or R
adio Shack, and they can explain how to use it. I can't undersdtand why someone who professes great knowledge cannot do what my grandson can do easily, and
without any questions being asked. Plug and play means exactly that. Just give it a minute or two to load the internal program, and you can call anywhere in the
US and Canada 24/7/365 for free [okay...20 bucks a year, whoop-di doo!]. In contrast, a regular Verizon account ran me more than 150 dollars every month, and
had LESS calling features than magicjack, which makes it a huge saving in communications costs. To sum up, common sense is NOT all that common, and sorry to
say, Roseroberta is severely lacking in it. For a bit of trivia, my Mom's name was Rose, and I have a sister Roberta, and either one could beat Roseroberta in anything
with BOTH arms tied behind their backs! I hope that clears things up. If not, too bad. Go back for some further education in people skills, not to mention some basic
computer knowledge. The philosopher John Billings, Jr. said : "It's NOT the things we're sure of that makes such damn fools of us. It's the things we're positive of,
that just ain't so!" Here endeth the lesson. DRBHAPPY is on my license plate. If you see me going by, wave!

I read through roserobeta's chat transcript and believe me I completely disagree with him/her. I use a MagicJack and it may not be the best communication equipment but it does what it says it does. roseroberta is being racist and discriminating on race, region / country of origin. Get educated and stop shouting.

I grew up with Queen's English and am native to US of A, yet roseroberta's queries baffle me. It looks like plain lies. If you have had problem with MagicJack them return it. they refund your money. If you are not sure if you want it but would like to test it
then go to BestBuy and get one. You can return it if not wanted. Esay.

My personal experience with MagicJack support has always been excellent and my queries have been answered and resolved in less than 10 minutes.

THIS IS MY MOST RECENT CONVERSATION WITH THEM:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Lloyd'

Lloyd: Hello, how may I help you?

roseroberta: I hear that you have advertisement from using your service...where do the advertisements appear

Lloyd: Hello, Rose.

roseroberta: my name is not rose it is roseroberta

Lloyd: Oh, I see.

Lloyd: I'm sorry, Madam Roseroberta.

Lloyd: Please go to this link

roseroberta: it is not madam roseroberta...no one uses madam in north america a madam is a owner of a [censored] house

roseroberta: they do say Mam

roseroberta: I have already been at your home page...why did you make me go here.

Lloyd: Again, I'm sorry Mam Roseroberta.

roseroberta: you don't say mam roseroberta...you use the word mam when you are not saying a person's name...what country are you in and don't tell me Fla I won't believe it

roseroberta: Now are you going to tell me where the advertisements show up

Lloyd: Yes, I'm here West Palm Beach, FL

roseroberta: I don't believe it...or else they are shipping people from other countries to work there and getting them visa, because know one knows English well...please answer my question

roseroberta: how do the avertisements show up once you have the magic jack plugged in

roseroberta: hello

Lloyd: It's included on the magicJack program.

roseroberta: proving that you don't really speak English

roseroberta: I asked you where you see the ads I know that it is part of the program...but where do you see them...is on on the jack or what

roseroberta: see as in to observe or witness or view...

Lloyd: Yes, you can see it on the website.

Lloyd: www.magicjack.com

roseroberta: what if i am not on your website...hellow

roseroberta: you just sent me the same dumb link a second time that has nothing to do with my question

roseroberta: If I am browsing the Internet or responding or viewing email are there advertisements that are coming up...when do I see the advertisements and where...

Lloyd: You can also check to our reseller, like Radio Shack and Best Buy.

roseroberta: do you see how long it is taking to answer a question

roseroberta: what...does that have to do with anything...check what...I would buy it online

Lloyd: Okay.

Lloyd: You can place your order online www.magicjack.com or call [protected]

roseroberta: I don't need to check with them I need you to answer my question so I know whether or not to order...please get your supervisor on the line you do not know what you are talking about 3rd time same link with no meaning

roseroberta: YOUR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE...DOES THAT FEEL GOOD

roseroberta: HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOWWW

roseroberta: HELLLLLLOOOOOOOOOOOOOOOOOOW

roseroberta: UR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE...hELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWHELLOOOOOOOOOOOOOOOOSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

roseroberta: S

roseroberta: SUPERVISOR YOUR SUPERVISOR

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are not currently in a chat session.

Chat InformationYou are now chatting with 'Jordan'

Jordan: Hello, how may I help you?

roseroberta: i HAVE BEEN ASKING A SIMPLE QUESTION FOR TWENTY MINUTES NOW...WHERE DO YOU SEE AS IN OBSERVE THE ADVERTISEMENTS THAT ARE PART OF THE SOFTWARE WHEN i AM BROWSING ONLINE YOU KNOW SEE WHAT YOU DO WITH YOUR EYES...WHERE ARE THE ADVERTISEMENTS WHILE i AM BROWSING OR USING EMAIL

roseroberta: HOW MANY PEOPLE DID THEY IMMIGRATE TO FLA TO DO THIS WORK?

Jordan: You can just see the advertisement on the dial pad Roseroberta.

roseroberta: WHAT DIAL PAD...i AM PLUGGING IN MY PHONE TO THE MAGIC JACK WHAT DIAL PAD?

roseroberta: HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOO

Jordan: Plug in the magicJack into the computer's USB port.

roseroberta: i KNOW THAT ALREADY

Jordan: Can you please stop typing the LLLLLLLLLLLLLLLLLLLLLLLLLLLL

Jordan: It messed up the chat window.

roseroberta: THAT'S NOT THE ONLY THING THAT IS MESSED UP HERE

Jordan: Okay, may I know what is it then/

roseroberta: DID YOU FIND THE ANSWER WHAT DIAL PAD

roseroberta: MAY YOU KNOW WHAT WHAT IS...WHAT ARE YOU TALKING ABOUT...

roseroberta: WHERE WERE YOU BORN AND DID THE MAGIC JACK COMPANY FLY YOU TO FLA TO WORK FOR THEM?

Jordan: The dial pad is the phone pad on the screen.

roseroberta: HUH

roseroberta: JORDAN WHERE ARE YOU FROM AND HOW DID YOU GET TO FLA

Jordan: A softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons with which the user can interact.

roseroberta: HUH...I THOUGHT THAT I USE MY REGULAR TELEPHONE?

roseroberta: WHAT COUNTRY ARE YOU FROM

Jordan: FL.

roseroberta: NO YOU ARE NOT AND NEITHER WAS THE PERSON BEFORE NATIVE ENGLISH SPEAKERS DON'T ANSWER QUESTIONS LIKE YOU DO OR CALL PEOPLE MADAM OR MADAM ROSEROBERTA

Jordan: Yes, you can connect the phone into the magicJack but oyu need the dial pad on the screen, since that is the proof that the magicJack software is running.

roseroberta: YOU KNOW I TAUGHT ENGLISH FOR TEN YEARS SO DON'T BS ME

roseroberta: HUH

roseroberta: WHERE IS THE DIALPAD ON THE SCREEN?

Jordan: It was not me who called you Madam or whatsoever

roseroberta: RIGHTO

roseroberta: BUT i HAVE SPOKEN TO ABOUT TEN OF YOU REPS ALREADY AND NONE OF YOU SPEAK LIKE A NATIVE

roseroberta: hOW MANY PEOPLE DID THE COMPANY BRING TO FLA

roseroberta: ANYWAY WHERE DO YOU SEE THE DIAL PAD AND IS IT ALWAYS THERE EVEN WHEN i AM NOT ON THE PHONE?

roseroberta: IF YOU ARE CALLING IT A DIALPAD DOES IT HAVE NUMBER ON IT TO DIAL WITH MY MOUSE

Jordan: As I have said you can see the dial pad on the computer's screen.

roseroberta: WHERE WHERE WHERE WHERE AS i HAVE ASKED AND IF YOU WERE A NATIVE SPEAKER I WOULD ONLY NEED TO ASK ONCE AND HOW BIG IS THE DIALPAD WHAT PART OF THE SCREEN AND IS IT ALWAYS THERE OR ONLY WHEN i MAKE A CALL AND DOES IT HAVE #S ON IT

roseroberta: HOW MANY TIMES DO YOU WANT ME TO ASK YOU THE SAME QUESTIONS...AGAIN WHERE WERE YOU BORN AND HOW LONG HAVE YOU BEEN IN THE STATES

Jordan: ...

roseroberta: YES I KNOW YOUR NAME IS JORDAN

roseroberta: SUPPOSEDLY ANYWAY

roseroberta: UNBELIEVABLE...

Jordan: I am sorry but we are not allowed to disclose our personal information to our customers.

roseroberta: ANOTHER ROUND OF ASKING THE SAME QUESTIONS OVER AND OVER ...GOOD WELL HOW DOES ONE WRITE TO THE COMPANY OR SPEAK WITH SOMEONE THERE IN FLA

Jordan: You can visit this link for dial pad and another information about the magicJack.

Jordan: http://www.magicjack.com/7/index.asp

roseroberta: HONEY IT IS OBVIOUS YOU ARE NOT A NATIVE SPEAKER BECAUSE YOU CAN NOT ANSWER MY QUESTIONS IN DETAIL...WHAT IS THE NAME OF THE COMPANY AND HOW DO i CONTACT THEM?

Jordan: YMAX Corporation

Jordan: We do have chat support only.

roseroberta: EXCUSE ME YOU JUST SENT ME TO THE HOME PAGE THAT MAKES ABOUT FIVE TIMES THAT I HAVE BEEN SENT THERE...HOW DO YOU RIGHT TO THE COMPANY

Jordan: You can't speak to us through phone.

roseroberta: AND YOU CAN'T SPEAK IN DETAIL THROUGH CHAT

roseroberta: HOW DO I WRITE TO THE COMPANY HOW DO I WRITE TO THE COMPANY HOW DO I WRITE TO THE COMPANY

Jordan: You can type on this chat window any comments you want to write for our administrator and it is my job to forward it all.

roseroberta: NO I WANT TO WRITE A LETTER, AND IF I HAVE PROBLEMS I WANT TO REPORT YOUR COMPANY

roseroberta: I WANT TO WRITE YOUR COMPANY I DO NOT WANT TO GIVE YOU MY COMMENTS TO FORWARD ABOUT THE BAD WAY YOU ALL ANSWER QUESTIONS...i WANT TO WRITE YOUR COMPANY I WANT TO WRITE YOUR COMANY

roseroberta: I WANT THE DETAILS OF MY QUESTIONS ANSWERED AND YOU HAVE NOT BEEN ABLE TO ANSWER THEM...WHERE ON THE SCREEN HOW BIG ON THE SCREEN IS IT THERE ALL THE TIME OR ONLY WHEN I MAKE A CALL IF YOU ARE CALLING IT A DIAL PAD CAN I DIAL FROM IT WITH MY MOUSE...ANSWER THE QUESTIONS

roseroberta: BAH HUMBUG NOBODY IS GOING TO PASS THINGS ON WHEN YOU ARE COMPLAINING ABOUT THEM...

roseroberta: WHAT IS THE COMPANY ADDRESS AND ANSWER MY QUESTIONS

Jordan: There is no other way to do that.

roseroberta: OH REALLY...THAT IS ILLEGAL, SO THAT MEANS THAT YOUR REAL BASE IS NOT IN FLA AND THE PHONE CALLS ARE ONLY TRANSFERRED THROUGH FLA IF YOU ARE AN AMERICAN COMPANY YOU CAN NOT HIDE YOUR LOCATION WHEN A CUSTOMER ASKS FOR IT...IT IS NOT LEGA

roseroberta: LEGA

roseroberta: LEGAL

roseroberta: i HAVE MADE A COPY OF THIS ENTIRE CHAT AND HOW YOU ARE REFUSING TO ANSWER MY QUESTIONS...I AM GOING TO GO ON GOOGLE GROUPS AND POST THIS SO ANSWER MY QUESTIONS

Jordan: I respect your freedom to do so .

roseroberta: OTHERWISE THIS IS THE FIFTH TIME THAT I HAVE BEEN ASKING QUESTIONS TO REPS OF YOUR COMPANY QUESTIONS THAT SHOULD TAKE FIVE MINUTES TO ANSWER AND LEAVING ME ONLINE FOR AN HOUR

roseroberta: NO YOU DON'T RESPECT ME OR MY TIME OR MY FREEDOM FREEDOM IS ALLOWING A CUSTOMER TO WRITE TO THE COMPANY THEY ARE DOING BUSY...FREEDOM IS RESPECTING SOMEONE'S TIME AND CONCERNS...IN FACT THIS IS A DENIAL OF INFORMATION AND ANYTHING BUT FREEDOM IT IS REFUSAL OF FAIR TRADE

Jordan: I respect also your point of view.

roseroberta: NO YOU DO NOT BECAUSE MY VIEW IS THAT YOU SHOULD ANSWER MY QUESTIONS IN DETAIL AND YOU EITHER ARE INCAPABLE OF OUR ARE REFUSING TO...RESPECT WOULD BE NOT WASTING CUSTOMERS TIME

roseroberta: NOW ARE YOU GOING TO ANSWER MY QUESTIONS OR AT LEAST RESPECT ME WITH LETTING ME KNOW THAT YOU ARE NOT CAPABLE OF ANSWERING THEM AND SEE TO IT THAT THEY ARE ANSWERED

Jordan: I am not wasting your time, in fact I did answer all your concerns,

roseroberta: NO YOU DID NOT

roseroberta: AGAIN

roseroberta: i WILL DO A CUT AND PASTE

Jordan: Sure you can. Please feel free to do so.

roseroberta: I WANT THE DETAILS OF MY QUESTIONS ANSWERED AND YOU HAVE NOT BEEN ABLE TO ANSWER THEM...WHERE ON THE SCREEN HOW BIG ON THE SCREEN IS IT THERE ALL THE TIME OR ONLY WHEN I MAKE A CALL IF YOU ARE CALLING IT A DIAL PAD CAN I DIAL FROM IT WITH MY MOUSE...ANSWER THE QUESTIONS

roseroberta: YOU DID NOT ANSWER THESE QUESTIONS AND THEY ARE HERE IN THIS SCRIPT MORE THAN ONCE

roseroberta: THIS IS GETTING PRETTY BORING

roseroberta: REALLY BORING

Jordan: Yes of course you can dial it through clicking it with your mouse, that is the reason why it is called dial pad, but if you are connecting telephone to the magicJack then you can dial the number either through the dial pad or through phone.

Jordan: Yes I agree with you.

roseroberta: AND WHAT ABOUT THE REST OF THE QUESTIONS THAT ARE THERE...

roseroberta: HELLLLOW

roseroberta: ALREADY GOT THE COMPANY ADDRESS

Jordan: If you are going to ask us where exactly on the screen the dial pad is displayed, I guess you can answer that question by your own,

Jordan: That's good then.

Jordan: Especially if you have the magicJack plugged in and you are using it in making and receiving calls.

roseroberta: NO I CAN NOT AND I WANT TO KNOW AHEAD OF TIME AND HOW BIG IT IS AND IF IT IS THERE ALL THE TIME NOT JUST WHEN I AM USING THE PHONE

roseroberta: NOT PLUGGED IN...DON'T HAVE IT YET...I AM TRYING TO DECIDE IF I SHOULD GET ONE AND YOU MY FRIEND ARE NOT CONVINCING ME

roseroberta: NOW DO YOU NOT KNOW THE ANSWER

Jordan: Please open your internet browser then search the image of the magicjack. You can see it there.

roseroberta: I received the product today in the mail. I attempted to set it up, it is supposed to be plug and play. It never worked. There is no contact number, no address, etc. only a chatroom. I attempted several chatroom conversations with two representatives from 6 pm to 9:50 pm PST. They did nothing, ignored my requests for help and said, there's nothing we can do. I kept reiterating that basically too bad. I asked for a manager, I asked for an address, I asked for a corporate number, they refused and disconnected the chat conversation. I researched the company information, they don't exist at the address they indicated, it belongs to a woman. When you call their so called 800 that I found after resarching the web, it rings to a non-existing number that goes to a circuit busy. When you check their domain registration, they do not list a name or contact, they registered as private. When you research online, they were denied in the state of Alaska, showing networth of $1k. I believe they are a scam preying on people and taking their money not providing any kind of service that they claim. I saved a copy of the chatroom conversations with the 'so called technical reps' who for almost four hours, did nothing and basically said, 'Oh well.' See additional information from other states where they claimed their net worth to be a certain amount Want Justice A Town, Kansas U.S.A.

Jordan: You must register the magicJack first the magicJack, the registration form will pop up after few minutes when the magicJack is first plugged in.

roseroberta: WHAT DOES THAT HAVE TO DO WITH ANYTHING I DON'T EVEN HAVE ONE YET I AM TRYING TO FIND OUT HOW MUCH THIS IS GOING TO INTERFERE WEITH MY BROWSING AND IF THAT DIAL PAD THAT YOU ARE REFERRING TO WHICH NO OTHER REP MENTIONED UNTIL YOU NOW WHEN I ASKED ABOUT WHERE THE ADVERTISEMENTS ARE...

roseroberta: AGAIN IS THE DIAL PAD ALWAYS THERE OR ONLY WHEN I PICK UP THE RECEIVER TO MAKE A CALL

Jordan: Yes, it should.

roseroberta: The EULA also forces users to resolve all legal issues with the company through arbitration in Palm Beach, Florida.[2] The Better Business Bureau of Southeast Florida has received hundreds of customer service complaints, primarily related to difficulty returning the product under the 30 day guarantee. The company is currently not rated by the BBB but has received a F rating in the past.[3] According to the Better Business Bureau records, the company has provided refunds in all cases. The inventor has also responded to customer service complaints on the company website as well as a May 2008 interview with Laptop Magazine.[4] MagicJack does not provide an uninstallation method either in the software or in any documentation. Removing software from a windows machine requires editing the registry.[5] Step-by-step instructions have been published by MagicJack users.[6] According to the company's terms of service, a customer satisfaction guarantee is offered for the device and service for the first 30 days only and no warranty exists beyond that period.[7] Area codes where numbers are available is limited.

roseroberta: IT SHOULD WHY WOULD I WANT TO SEE ALL THOSE ADVERTISEMENTS ALL THE TIME...IT SHOULD GO AWAY WHEN I AM NOT CALLING IS WHAT IT SHOULD DO

Jordan: yes, as I have said, visit this site magicjack.com then click on FAQs/Knowledgebase button.

roseroberta: Something to be aware of if you are thinking about buying a MagicJack. I haven't had any problems using it on an Intel-Based Mac. However, I just ordered my fifth one (the other 4 were for friends out of the country) and the company mixed up my shipping address. I have heard rumours that their customer service is bad. Actually, it is horrible. You cannot speak with anyone. Everything is done by live chat. They are not trained to handle anything outside of the manual they read from. They cannot form proper English sentences. They do not go out of their way to make things right for the end user. A few days ago I discovered my order was sent to the wrong address and it has been a nightmare trying to get it fixed. From what I understand, they went from selling a few hundred per day to 8000 per day. Unfortunately, they don't seem equipped to handle the administrative side of the business. There are a lot of complaints with this company, which is owned by http://www.ymaxcorp.com/. You can google "ymax and complaints". Most of the problems are customer service. I suspect they will face a class-action lawsuit in the future to straighten them out. My advice if you order... Make sure everything is correct with all ordering details. If you have a problem be prepared for a long battle getting it resolve. On the other hand, the four previous orders arrived perfectly. From a hardware/software point of view, you have an occasional echo, service interruptions, no Mac technical support (still in beta), etc... But, most of the time, it simply works well. My friends in Europe saved thousands of dollars already so they are happy. The product works, customer service does not. Good Luck! [Complaint comments] Comments [Complaint country] United States [Complaint category] Computers & Accessories Share with others: Digg it! Del.ici.ous Furl Yahoo My Web Was the above complaint useful to you? Comments Sort by: Date | Rate 243 days ago by Herb [send email] 0 Votes My Majicjack does not work and I cannot find any phone numbers to the company ! Does anyone have majicjacks phone # ? 233 days ago by Claudio Murillo [send email] 0 Votes No customer service, at all. International rates, are no true. Of course, a lot more. Sending more magicjacks, when you don"t order, making unautorized chages, to your credit card. C M 225 days ago by Neschie [send email] 0 Votes Total rip off. They made their infomercial look just like HSN. I thought I was ordering from HSN, a reputable, legitimate shopping service. About one hour after ordering the MagicJack, I learned that a) it will not work on my old computer, and b) I still have to pay for my Verizon phone service (MagicJack implied I would no longer have to pay for telephone service in the TV spot). So I tried, one hour after ordering, to cancel my order. That was 24 hours ago, and I have not been able to get thru to Live Chat. All I get is an endless loop back to FAQs when I click on Live Chat. It says, “Every answer you will get from a Live Person, is available right here at your fingertips, without delay” and there is a list of FAQs. I clicked on Billing/Order Live Chat and Cancel/Live Chat, and the same thing happened. I filed complaints this morning with the New York State Attorney General, the AG of Florida, with my credit card company, and with my reps in Washington, D.C. You should do the same. Just Google attorney general for your state, get the address and write a letter. You don't have to fill out the form. Do the same to get the names and addresses of your reps in Washington. I have foound two addresses for Ymax/MagicJack:

Jordan: Okay

roseroberta: SO YOU DON'T KNOW THE ANSWER...LISTEN YOU GO TO YOUR KNOWLEDGE BASE AND YOU SEND ME THE LINK TO THE EXACT PLACE WHERE THE QUESTION IS ANSWERED

Jordan: http://www.magicjack.com/7/faq/

Jordan: Click on that lin.

Jordan: link*

roseroberta: listen ...that is not a link to where my question is...if you speak english so good find the answer to my question and send me the link to the answer of my question

Jordan: I did send it to you.

Jordan: You are already insulting my capacity Roseroberta. Do you like to finish this chat session?

roseroberta: YMAX PO BOX 6785 West Palm Beach, FL 33405 Magic jack office is [protected] Customer Service: [protected] 11am to 8pm est

roseroberta: INSULTING YOUR CAPACITY...WHAT DOES THAT MEAN...YOU ARE INSULTING YOURSELF...BECAUSE YOU DON'T KNOW THE WORDS I DON'T KNOW OR CAN NOT ADMIT THAT YOU DON'T UNDERSTAND SOMETHING

Jordan: : )

Jordan: lol

roseroberta: NOW CAN YOU OR CAN YOU NOT GIVE ME AN EXACT LINK TO WHERE MY EXACT QUESTION IS BECAUSE I HAVE NOT FOUND IT

Jordan: I would like to say thank you for those comments.

Jordan: Both of them can help me to better a person.

roseroberta: CT Corporation System, 1200 South Pine Island Road, Plantation, FL 33324 and Ymax Holdings Corporation, 5700 Georgia Avenue, West Palm Beach, FL 33405.

roseroberta: I DON'T THINK THAT THAT ORGANIZATION WANTS YOU TO BE A BETTER PERSON...I THINK YOU NEED A NEW JOB

Jordan: May I know if you are a teacher? Since you said, you taught English Language.

roseroberta: I WAS...I WORK AT A COLLEGE IN ADMISSIONS AND I AM A WRITER

roseroberta: AS YOU CAN SEE I KNOW HOW TO DO RESEARCH ON LINE

roseroberta: I ALSO WORKED IN WEB DEVELOPMENT

roseroberta: IF I WERE YOU I WOULD FIND A NEW JOB

Jordan: I am happy with my job, so far it's you who have a problem with me. My previous customers were all happy chatting with me.

roseroberta: REALLY I SUPPOSE YOU DID NOT READ THE ONLINE POSTS

Jordan: Really?

roseroberta: REALLY I SENT YOU A WHOLE BUNCH...

Jordan: I WAS...I WORK AT A COLLEGE IN ADMISSIONS AND I AM A WRITER, , , ( is it work or worked AT A COLLEGE IN ADMISSIONS)

roseroberta: NOT ABOUT THAT LINK TO THE ANSWER OF MY QUESTION CAN YOU PROVIDE THAT

roseroberta: WORK

Jordan: Why are you using was then?

Jordan: was then worked?

roseroberta: HUH WHAT ARE YOU TALKING ABOUT...MAN, IF I MADE A TYPO I MADE A TYPO I TYPE VERY FAST AND I HAVE NOW ASKED YOU THE SAME THING ABOUT FIVE TIMES OVER...READ THE STUFF I SENT YOU

roseroberta: GO ONLINE AND LOOK FOR YOURSELF...PROBABLY FOR WHERE YOU ARE AND YOUR ENGLISH LEVEL YOU GET PAID WELL...

roseroberta: SO YOU LIKE YOUR JOB

roseroberta: IF YOU CAN NOT GIVE ME AN EXACT LINK TO ANSWER MY QUESTION THEN THIS IS A BIT CHILDISH

Jordan: absolutely

roseroberta: JUST FREAKIN SAY YOU DON'T KNOW THE ANSWER FOR GOD'S SAKE

Jordan: I am giving you all Roseroberta, if you are a good researcher online, then you can do it.

roseroberta: NO IT WAS NOT THERE. I CAN NOT DO IT BECAUSE IT IS NOT THERE AND YOU DON'T NEED TO BE A WISE BUY WITH ME...YOU WASTED MY TIME OVER AND OVER WITH NOT ANSWERING MY QUESTIONS EXACTLY AND I DO NOT WANT TO BUY A PRODUCT WITHOUT KNOWING WHAT i AM GETTING INTO

roseroberta: I ASKED FOR THE VERY REASON THAT THERE ARE ENOUGH ADDS THAT ONE SEES ONLINE ALREADY I DON'T NEED TO BE WATCHING ADS ALL THE TIME WHILE I AM DOING RESEARCH ONLINE. I HAVE NO IDEA HOW BIG THIS DIAL PAD IS AND YOU DON'T SEEM TO KNOW IF IT IS ON ALL THE TIME OR ONLY WHEN YOU ARE MAKING A CALL EITHER

roseroberta: CT Corporation System, 1200 South Pine Island Road, Plantation, FL 33324 and Ymax Holdings Corporation, 5700 Georgia Avenue, West Palm Beach, FL 33405.

Jordan: All the information about the magicJack on internet, all you have to do is search for it.

roseroberta: YOU ARE CUSTOMER SERVICE AND YOU ARE SUPPOSED TO BE ANSWERING YOUR CUSTOMERS QUESTIONS

Jordan: http://www.google.com.ph/search?hl=tl&q=magicjack&btnG=Hanapin+sa+Google&meta=&aq=f&oq=

roseroberta: I AM POSTING THIS CONVERSATION ONLINE...HAVE A NICE LIFE

Jordan: Click on that link.

roseroberta: THAT LINK DOES NOT ANSWER MY SPECIFIC QUESTION HOW STUPID

Jordan: Thank you. I may be become a popular then.

[protected] reached out pretending to be a bank

[protected] Washington DC. Calls registered to Ymax. 5/22 @1255p.5/18 @858a & 310p most recent calls. Fraud attempts

I was call for a loan deposit on my bank account I gave him my info from my bank. He said he will deposit the loan but I have to wired it back what do I do. He said he would deposit 700 a d the he would deposit the 5000

This Person made a mobile bank app without my permission

Keep getting calls from various numbers but this one says [protected] belongs to Ymax Communications Corp. Calls start early in am and just keep coming. Can't you stop them?

voice mail stating i owe the IRS money and jail time if I dont call them back.
This company need to investigate the owner of tel # [protected] as they leaving illegal messages and should be investigated!

Company left message that the local police will come and arrest me if I don't call them.they do not indicate why I'm in "trouble" and this is the first robo-call from this company so why is it jail time already? It's all too fishy but I don't appreciate the harassment for sure.

As many times as I call on the telephone business companies about the business, that is how many times I get bum communications, i.e. the person on the other end of the telephone:

Sounds very faintly-extremely hard to understand. I hang up. No communication with the company I do business with. Will avoid such companies.

Speaks too fast, and...

Everyone, man or woman, has an accent hard for me to understand. I repeat: I avoid doing business with these companies. Alas it is not very possible. Almost all companies in America do it. When are we going to start being Americans, instead of being the slaves of the allmighty buck and loose our identity in the name of this unpatriotic bad habitf?

I work for a mental health counseling agency and have been disturbed many times by a representative of this company, for their on-going harassment of me on my work phone?

Charles K. Miller, LCSW.

I have been called over 120 times in the last 3 days. Same Indian slurry accent (male & female) telling me my loan has been approved and will be deposited in my account. When I said I never requested a loan I was told I would need to pay them $250 to stop the process. HA... really? THANKS MAJICJAK!

I do reverse look-up for all numbers I don't recognize. This company used several different numbers to call me from so I decided it might be time to get a list together. White pages show they all point back to YMax. Remember... over 120 calls in the last 3 days (1/8/14 - 1/10/14)

[protected] YMax Communications Corp. Landline
[protected] YMax Communications Corp. Landline in New York City, NY
[protected] YMax Communications Corp. Landline in New York City, NY
[protected] YMax Communications Corp. Landline in San Antonio, TX
[protected] YMax Communications Corp. Landline in Chicago, IL
[protected] YMax Communications Corp. Landline in Fulshear, TX
[protected] YMax Communications Corp. Landline in Chicago, IL
[protected] YMax Communications Corp. Landline in Chicago, IL
[protected] YMax Communications Corp. Landline in Washington, DC
[protected] YMax Communications Corp. Landline in Indio, CA