Complete Savings / Complete Save
Reviews and Complaints

So I was looking through my bank charges and found I have been charged £15 for something I am completely unsure of, kore than once may I add. Now I work part-time and pay for a lot of things, so being charged £15 for whatever this is doesn't make sense. I would like to know what I've been charged for and what is going to be done about it because, as silly as it seems, £15 as often as I get charged for it wouldn't be thrown about like that.

My postcode Bn147dh. I have noticed on my mobile banking that £15 has been taken out of my account and I have not requested any membership from you on 31.3.20. I have called my bank as I did not recognise and they gave me the number [protected], which is closed. There was an option to cancel this so called membership which I proceeded to do, and the message said I haven't got one! Cancellation code [protected]. In the current climate I am not working and have no wage and categorically did not sign up for this. PLEASE refund my money as soon as possible and cancel anything you want to take from me. I have no membership number but my surname is Noakes. I HAVE NOT AUTHORISED YOU TO TAKE MONEY FROM BANK.

Hi so I recently bought a JLS ticket and at the end of it it was giving me a voucher to save money off my next ticket purchase. I did not ask for a membership and have just been charged 15£ for absolutely [censored] all. Sorry for cursing but I am furious, please unsubscribe me ASAP as I do not use this service AT ALL! I demand my money back and to unsubscribe me and delete my bank details! Account is [protected]@hotmail.com

Please reach me on my personal email [protected]@outlook.com

This is honestly a joke I have never used it in my life! Don't offer to save me money on my next ticket but then charge me for absolutely nothing

I have noticed I have had £15 taken out of my account which has not been authorised and I would like this back ASAP
I don't know why this money has came out but I would like a reply witb why and I would like this money back please, I am writing this early because I am not Prepared to let you as a company to keep on taking money out of my bank account! Thank you

I checked my bank and £15 out of money was gone which I haven't signed up to anything to say that it can be taken out of my bank.
I wsnt my money back now

I have seen an amount of £15 taken out of my account and I did not sign for any membership. Can you please return my money back and stop taking money from my account. Thank you. I even called and you confirmed that I don't have any account set with you and now I don't know how to cancel the transaction and I'm not sure now when you started taking money from my account coz it's only today that I have realised it. Please remove my details from your system and stop this fraudulent act you are doing. I don't even know how you got hold of my details

Hi Adam,

Please see below:

Adam Scarborough
25 Emberson Way
North Weald, Epping
Essex
CM166DL

[protected]

Dear Sir / Madam,

The purpose of this communication is to highlight my heighten level of shock, surprise and unnecessary stress caused by my recent discovery that your organisation has unlawfully been taking £15 from my credit account without my prior knowledge or consent for the last 6 years.

This is clearly classified as an 'Unauthorised Debit' as I have not knowingly signed any consent or authorisation form whatsoever for these funds to leave my account.

In the nation and local media your company is always getting exposed for cases where old and vulnerable people are getting trapped into handing over money by mistakenly clicking a wrong 'bottom' on a computer screen, and they are not fully aware what they have supposedly done when it is too late.

As you can clearly see from your records I have NEVER used my membership in all these years which would clearly suggest beyond doubt that I was never aware that I had supposedly signed up for this.

As a large corporation providing a public service it is your social responsibility to ensure there are robust measures in place against taking money unlawfully and the person in question should always be made fully aware.

As a key NHS worker during this very difficult in British history, my stress levels are stretched to full capacity. I really don't want to be putting myself in a situation to worry even further about something which is not in my control

Given these mitigating circumstance I would appreciate a full refund of all monies taken from my account to date.

I really hope this can sorted ASAP to avoid any further escalation.

Yours sincerely

Adam Scarborough. (Mr)

This company is charging without my authorization money from my account.
Tried to speak with my bank and they will try to sort it out asap as the have already heard about them.
Today i received another charge from this scam company and apparently the are not replying to any of the email sen

Somebody should do something!

I looked on my online banking today and noticed this company had taken £15 from my account, i researched in the internet and saw many people have had their money taken also I can confirm I have never joined any plan whatsoever but I do occasionally shop online but always from the same place, I have absolutely no idea where they got my details from but have been told they have been taking money since last year when I called the bank they hung up on me and I already waited over 30 minutes for them to even answer my call so I've written a complaint on my bank online and am waiting for them to get in touch but they told me I must of registered or signed up as it's some kind of subscription for cash back that I do not and have never wanted

I had £15 taken away from my bank balance, I've not signed any agreement or any contract to have any money taken away from me. I've not made any purchase recently and I've left a screenshot down below to show that there's been £15 taken away from me for no reason, I haven't even been told why this is happening. Please resolve this, I desperately need my money back!

Just checked my online banking and have had £15 sent to WLYcompletesave.c and don't know why. I can't remember registering with this firm and want to get refunded and stop payments. The money was fraudulently taken, thanks

I've checked my bank to see that £15 has been taken out of my bank! This is not good, I'm on £30 a week as I'm still young and this is very annoying ! I'm going to stop further payments being took out my bank ! Furious

Ref on card statement [protected] please stop and refund. I have no idea what this is for. I have put internet services as I had to put something in the box

I have noticed that money as gone out my bank and I don't know why but I do know I haven't signed up to owt so need that refunding and my details removed thankyou. .

A total of 30 pounds has now been taken from my bank account and my bank has located the source to be this website. This has been two seperate occassion of £15 payments, and i would like an explanation. I have at no point authorised these payments or subscribed to these services. If no explanation is given, I will take legal action, as my bank have advised. I expect a reply shortly.

£15 has been taken out of my account not to my knowledge and not been authorised. I would like to know the following;
Why has this been taken?
Where did you find these details?
When will these funds been returned to me?
How do I know the above won't happen again?

Also, I would like confirmation of no further funds to be taken and clarification my details aren't being stored.

I shall be providing the fraud team with my bank about this unauthorised transaction.

Stop taking money from my account and refound me please.

Friday, 20th March 20
WLY*COMPLETESAVE.I -15.00e

IBAN
IE55AIBK93348151076065

Account Number
[protected]

This is the second time £15 has been taken out of my bank account. I've never heard of complete save before and have not signed up to anything or used anything that would involved this. Therefore this money is pretty much being stolen from me. My bank has been told, and I've marked it as fraud. Is there anyway to resolve this? Or that I can get the money back?

Connor Warden

Unauthorised payment of £15 a month has been taken from my bank account for the past 3 months and was wondering why this was and if I can get a refund as I did not authorise it?
I have no idea where this has came from or how this started and have just noticed it while going through my recent outgoings. I hope you can help me resolve this, thanks.

Hi,

I have never registered to complete savings and 15 pounds is getting deducted from my account.

Dont understand is this a kind of fraud.

Can some one help me in refunding my amount deducted so far and unsubscribe me from complete savings ASAP.

Thanks.