Corel
Reviews and Complaints

I have been using Pinnacle since the 90's and am well used to stability issues but my latest version (24) AND a more recently acquired Paintshop Pro are both becoming impossible to use as they both crash without warning. I was advised, after hours of trying various solutions, that my desktop drivers were the problem but this now seems unlikely as I have reinstalled the software on my more modern laptop and am getting exactly the same problems. When I Google 'Corel stability problems' I see (once again) that I am not alone. I notice that the latest version of Pinnacle is advertised as having 'Enhanced Stability' which suggests that there were problems with the previous version. As someone who promoted Corel vigourously back in the eighties, when CorelDraw first came out, I can't tell you how disappointed I have become. It would be good if Corel could acknowledge when a product is unstable and offer the succeeding version to users as a compensation!

I upgraded from 2019 version to 2021 and have never experienced such crap as with this s0ftware. There are times I must shut the software down just to leave and other times after cropping a photo, I cannot save it when again I can't close it out. I tried reverting back to my previous version (which I had no trouble with) but it sends me to this piece of junk. What happened to my previous version?

I have been trying to reach your customer service help team to resolve a problem I am having with my Word Perfect X8 page size. I have called the published number 9 times. After very long wait I get a live voice. But when they ask me for my email address ([protected]@AOL.COM) they say they cannot hear me and ask me to repeat it several times. Then they hang up!

I have had older versions of Painter and upgraded to Painter 2020 when it became available. I have been using it without issue for some time. A few weeks ago I opened the program to use it and when I clicked on various brushes and other options the program did not respond. I tried accessing the program with my stylus and Wacom tablet. When this did not work I switched to using a mouse to make sure the issue I was having was not with the stylus or tablet. The program did not respond to my mouse either. I can see the cursor moving around the screen using either tool but when I click on brushes, or the paint bucket there is no response from the program. I tried contacting customer response but they have not helped me resolve the issue. I call and am giving a ticket number, I wait for an email and am given, at times hard to follow or incomplete directions. I have over 16 emails from support, one a day or every few days. but none of which have helped me resolve the problem. I'm loosing out on work not having my program.

Dear sirs this is just additions to the photos ive already sent the first picture of the box videostudio prox2 was the first version I purchased which worked fine until my harddrive failed since there was no way of getting the infor back I bought another software package for later use as I said in my first complaint the chat line was nonm verbal chat which was very brief and no t acceptable this company used to give really service well from what I remember of there early versions were really impressive its a pity there customer service is non existant

Ticket number 6531149 Date 1st March, 2021. Unable to get Movie Box to work.
Support agent Devi told me to purchase new Studio 24 #[protected] from Cleverbridge.. Studio 24 wont install properly Ticket #6567327.
Then I was told to buy a new Dazzle HD box from Pinnacle which I did $143
Then the Dazzle software wont load so I go back to Support and Malavika Devi. She/he accessed my machine for an hour and then departed with the issue still unresolved and told me to Issue another complaint and ticket.
Various errors keep appearing including inability to access Internet connection I request an IP address to Ping the Dazzle server, but they wont provide that.
Now Malavika has finished with me and I have to start with another incompetent support person from the beginning again

Probably the worst company I've ever dealt with. It is impossible to contact customer service.

I get someone in India that says they will get back to me; they never do.

I own a Corel product that I can't use. Customer service will not help in any way. Only that they will get back in touch - which they don't!

They just told me they would send an e-mail; I never received an e-mail [I did receive five yesterday]

I had troubles executing Animations Essential Brush Pack. I contacted Corel's Customer Service and explained the exe file stayed in my downloads folder but did not execute. It did not launch the application. I also explained I did not want a remote session to fix the problem due to safety considerations. Instead, I asked for a step-by-step guide to solve the problem.

The service I received was unsatisfactory. The name of the adviser was Prasanna. This adviser failed to answer my questions. Instead, they responded through copy-and-paste emails. It was frustrating to repeat the same question again and again, and obtain answers that did not acknowledge the information I had provided.

This type of behaviour amounts to passive aggression. There is no humanly possible way that my communications were being taken seriously. It was obvious that the aim of the Customer Service was to get the emails responded to meet some sort of performance target without really caring about me, as a customer.

I have evidence of the email exchanges with the adviser, however this Complaints Board form does not allow me to attached pdf-s. I will be happy to send you the pdf if you provide me an alternative way of doing it.

I also note that Corel's website does not really allow customers to make stage 2 complaints because the hyperlink to do so fails to work. Yet another reason why I am dissatisfied about the service I am receiving. See evidence here: https://support.corel.com/hc/en-us/articles/216661878-Compliments-Complaints

After half-dozen responses from Corel support - Vinolin, my frustration level with Corel tech support is palpable. I bought paintshop 2020 in June 2020 and upgraded to 2021 in November 2020. This tech support person simply goes through the standard "reload the software and use the license we sent you".

here is a very brief summary of the last exchange...

Vinolin,
I have repeatedly removed and downloaded a link version of GRFX_Studio_corel_setup. exe as you requested.
PAINTSHOP 2021 tab for "RESTORE PURCHASES" is grayed out in paintshop 2021.
Please send me a new license for the GRFX studio since the one that I originally received when I purchased this item is exactly the same license that you sent me.
Link: http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
Serial Number "the number was included here and worked with paintshop 2020"

This license fails. I've tried reloading the download, it does not work.
Please send a new license as I purchased this software directly from your company.

Then December 22, 2020, Vinolin Reethika Jeolin writes

Regarding your concern, Grfx studio pro is a separate Plugin which is handled by Auto Fx Software, Please contact Auto Fx Software for further assistance. please click on the below link to contact Auto Fx Software.

https://www.autofx.com/contact-us.html

Should you need anything else in the interim, please do not hesitate to contact us.

Thank you,
Vinolin
Corel Customer Support

My response:

So this is your position?

GRFX was working when I install paintshop 2020 and the minute I upgraded to paintshop 2021 GRFX won't register with a license?

And somehow this autoFX's problem when Corel owns the license approval process? What a shame. I shall raise this concern with Corel's management as I can't believe that you would rather throw a standard Corel license issue to another company then fix this issue inside your own company as the solution.

Last chance, send me a new license with my email address as the registered owner.
Also, please send me your supervisor's email address.

COREL'S Predatory and Invasive Marketing Practices
It's been a challenge to quantify this, however today I believe I've arrived at a solution. For the past several months, any time we use Corel's suite of graphics software applications, we will get a "Upgrade Now," pop up when we are attempting to close the program. For a while there was a small "gear," icon we could use to ask to opt out of this unrequested marketing.

That gear has now vanished. Several customers have offered techniques to tweak our browsers, to modify the computer registry, and other highly technical methods to eliminate this blatant act of holding our computers hostage as a marketing ploy. I have tried them all and have all manner of updates from Corel disabled in numerous ways, but Corel simply builds a better mousetrap in response. Really, if it's diabolical enough that it requires I involve RegEdit, shouldn't this be classed as a Trojan? This pop up activity is now cleverly hidden as a process of our own individual browser and not identified with "Corel," so that we may see and smite it.

The Harm:
Today I had two Corel applications open and was working a graphic between them. When done, I went to close the programs and my computer hung up, was unresponsive. What had happened was my internet connection had become unstable, and Corel was not able to push it's latest mandatory sales pitch graphic. These two "Special End of Year Sale," pop ups from Corel were both blank screens, and were holding my computer hostage. I called upon the alt/ctrl/del Task Manager Ninja Assassin, and commanded it to end the two Corel applications. This resulted in a black screen. Nine minutes of fiddling later, I was able to stop the Corel and browser processes. Nine minutes…

What's Time, Anyway?
Nine minutes may not sound like a whole lot, but that was just this morning. I'm sure as a publicly traded company that Corel understands that Time is Money. Mine is billed at the hourly rate of an independent global consultant in a highly technical and isolated industry, and I bill in quarter-hour increments.

So, Back to Quantifying…
So clever… These Corel hostage events are not independently recorded in operating system Admin. or event logs, they instead blame the browser. However, from the date of this writing forward, I will be documenting these events on timestamped video using an external device. The first Cure Notice will arrive sometime after the initial 30 days. Sound fair?

Corel…Please do not respond with pedestrian tasks for me to perform such as "opting out," using some fictional utility in the application suite. I've designed and built software. Tasking me with meaningless but cheerful "keep-busy," chores will simply be documented and added to the tally.

I purchased pinnacle studio 23 ultimate since my very reliable ps
U14 developed audio issues. Payment for the product was made on 2 april 2020. I began to have serious problems with psu23 on the 13 march. I purchased a dell xps i7 tower with 16gb ram 512ssd 2tb hard drives solely for video editing. Ps23u should have been flying along, so my conclusion is pinnacle studio 23 ultimate program is unstable, an ultimate disaster. After one issue, another problem arose and another and another. I am still having issues with this program to date, 26 october 2020. Despite the numerous instructions I had to implement over the months, I finally received "remote assistance." "support" could not resolve these issues and the program had to be completely removed and reinstalled. It worked for a few days then crashed again. Added to this, lines appeared across my video files (like an old vhs tape) and the render process stalled. I would quit the program, but then could not access it as it was running in the background. I had to restart my computer several time. I was advised to update my video drivers. No joy. Issue still unresolved.. I am currently receiving "support" if you could call it that. Support is requesting that I go through all the instructions again that I have complied with over the past 7 and a half months. I refused and requested remote assistance again. This was agreed to and I provided time and availability. Support did not contact me on the specified date / time on two occasions, 1pm ast today being the second time, neither was I given any update as to what is happening. Psu23 is an "ultimate flop" - a lot of users have given bad reviews. I have had to restart my project around 8 times and once again, unable to continue. I am now requesting a refund with the option of loading psu18 free of charge as a gesture of goodwill as according to the reviews, this version is stable. After version 18, all subsequent versions are faulty according to the reviews..
Ps: I was compelled to download powerdirector video editing software, and it's working like a charm. I am completing my project finally while still waiting for "support" to resolve the ongoing issues with ps23u.

Audio output on usb connection is garbled. Installed Pinnacle Studio Ultimate 21 on one laptop. Garbled audio. Installed Pinnacle Studio for Dazzle on 2nd laptop. Audio Garbled. Suspected the new Dazzle hardware device. Several chat and email trouble calls. Several phone calls. Case # was created. FINALLY it was escalated to Tier 2 Support. Tier 2 agent wanted pc configuration dump report. I sent one for each pc. Tech commented that they have had reports of problems like this for pc's running Windows 10 v2004, which mine are updated to. He says he thinks there may be a software driver issue. That was a week ago. No followup from them. No timeline. Called Customer Support again. An agent created yet another case then line went dead. I called back. This time a new agent promised me Tier 2 would email me back on Thursday. No email. Friday I called and complained again. Was promised yet again Tier 2 would be in contact by email before close of support hours Friday. No response. Today got no answer on support line (Saturday afternoon). Tried online chat. After waiting 90 minutes while I was 1st in Queue, I finally, disgusted, closed the chat. I have been a Pinnacle video software customer for over 10 years and paid to upgrade software many times. I have a couple of now obsolete Dazzle video converters. I'd say I'm a darn good customer of theirs, but they apparently don't care. I get front line apologies and lip service but the problem is never addressed or solved. This has been going on for 2 weeks. This is a shameful excuse for a company interested in providing decent customer service and support on brand new products. It is embarrassing.

I have been requesting technical support for weeks to no avail. I am at the point of no longer using Corel as I believe the latest version has glitches & they are not willing to admit this as they are not giving my ticket submissions any attention.

The software is constantly shutting down. Some of the commands, i.e. page numbering, do not work properly.

Bought Studio 23 update version in nov 2019. On their website no information at all about update-installation -> contacted Corel support with some questions. Got an almost immediate response which answered my first question but for the rest was useless. I tried again and got the same reaction. Appeared I was in communication with a computer! The only smart thing about this is that I filed a second ticket and they were able to recognise this - sending me the same reaction again. So much contempt for their customers: don't know if I should laugh or be angry.

I will paste the email exchanges below:

I did reply with that information. I'm beginning to think I'm being given "the runaround", but I'll copy it again below!

The link you have provided to me takes me to a page where I can get either a 7-Day Trial or Buy it for $19.99/YR. Such is not what I was led to believe I would receive.

And indeed, your own sales page at https://www.paintshoppro.com/en/products/paintshop-pro/ultimate/?hptrack=mmpsp contains this:

Nothing on your sales page or on the sales copy on the page at Amazon.com says anything about this being a 7-Day Trial or that it would have to be bought. This looks much like false or misleading advertising to me!

On 12/19/2019 6:36 PM, Corel Customer Support wrote:
> ##- Please type your reply above this line -##
>
> Your request (5712806) has been updated. To add additional comments, reply to this email.
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 19, 18:36 EST
> Mr. / Ms. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 18, 17:12 EST
> Mr. / Ms. Couch,
>
> I apologize for the inconvenience caused.
>
> Link: https://www.parallels.com/try/toolbox-windows/
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 18, 15:03 EST
>
> The link you have provided to me takes me to a page where I can get either a 7-Day Trial or Buy it for $19.99/YR. Such is not what I was led to believe I would receive.
>
> And indeed, your own sales page at https://www.paintshoppro.com/en/products/paintshop-pro/ultimate/?hptrack=mmpsp contains this:
>
> Nothing on your sales page or on the sales copy on the page at Amazon.com says anything about this being a 7-Day Trial or that it would have to be bought. This looks much like false or misleading advertising to me!
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 18, 10:47 EST
> Mr. / Ms. Couch,
>
> Kindly try the below download link.
>
> Link: https://www.parallels.com/products/toolbox/
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 17, 17:56 EST
>
> The order # was [protected] as was contained in the copy of the Amazon order I included in my response of 11:45 a.m., 17 December 2019. I will include it again...
>
> -
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 17, 12:04 EST
> Mr. / Ms. Couch,
>
> I apologize for the inconvenience caused.
>
> I didn't get the proper email with the order number.
>
> Please help me with the Order number to proceed further.
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 17, 11:47 EST
>
> <
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 17, 11:03 EST
> Mr. / Ms. Couch,
>
> I apologize for the inconvenience caused.
>
> Kindly help me with the Order number to proceed further.
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 16, 21:52 EST
>
> > ##- Please type your reply above this line -##
> >
> > Your request (5712806) has been updated. To add additional comments, reply to this email.
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 16, 19:13 EST
> >
> > Mr. / Ms. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 15, 13:01 EST
> >
> > Mr. / Ms. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> >
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 14, 10:38 EST
> >
> > Hello Mark,
> >
> > Kindly use the below link to download the program.
> >
> > GRFX Studio for PaintShop Pro Ultimate 2020 Download:
> >
> > http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> > Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Toolbox:
> > https://www.parallels.com/buytoolbox
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 11, 20:37 EST
> >
> > And what "follow up email" would that be? I can't respond to something I haven't received, now can I?
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 11, 18:21 EST
> >
> > Hello Mark,
> >
> > Thank you for contacting Corel Technical Support.
> >
> > Your support ticket is still active and we have not heard back from our follow up email.
> > That being said, your support ticket will now be closed.
> >
> > Should you require further assistance, please raise a new ticket via //www.corel.com/en/contact-us/
> >
> > Please be advised you will receive an e-mail survey, within the next 48 hours, in regards to our interaction regarding this case.
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 10, 19:11 EST
> >
> > Mr. / Mrs. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 9, 19:05 EST
> >
> > Mr. / Mrs. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 8, 09:57 EST
> >
> > Hello Mark,
> >
> > Kindly use the below link to download the program.
> >
> > GRFX Studio for PaintShop Pro Ultimate 2020 Download:
> >
> > http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> > Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Toolbox:
> > https://www.parallels.com/buytoolbox
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 7, 16:48 EST
> >
> > ?
> >
> >
> >
> > *Parthiban Elangovan* (Corel)
> >
> > Dec 7, 06:09 EST
> >
> > Hello Mark,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> >
> > Parthiban
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 3, 18:36 EST
> >
> > Hello Mark,
> >
> > Kindly use the below link to download the program.
> >
> > GRFX Studio for PaintShop Pro Ultimate 2020 Download:
> >
> > http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> > Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Toolbox:
> > https://www.parallels.com/buytoolbox
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 3, 18:28 EST
> >
> > I'm not sure what you mean by 'Order number' - the item in question was to be included on a DVD containing PaintShop Pro 2020 Ultimate that I bought on Amazon.com, Order# [protected]. The serial number, according to the DVD sleeve is CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 3, 14:03 EST
> >
> > Hello Mark,
> >
> > Regarding your query, Could you please help me with the Order number for the GRFX studio to proceed further.
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 3, 14:02 EST
> >
> > I think my ticket is being ignored.
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 2, 20:51 EST
> >
> > Hello Mark,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> >
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Nov 30, 15:48 EST
> >
> > Hello Mark,
> >
> > Thank you for contacting Corel Customer Support. My name is Vinolin and I have been assigned to your ticket.
> >
> > Regarding your query could you please elaborate your query, and also help me with the screenshot of that error to proceed further.
> >
> > For instructions on how to take a screenshot, please go to this link, for instructions: http://www.take-a-screenshot.org/
> >
> > Please do not hesitate to contact us with any further questions.
> >
> > Regards,
> > Vinolin
> > Corel Customer Support Services
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Nov 30, 14:52 EST
> >
> > Chat started: 2019-11-30 07:35 PM UTC
> >
> > (07:35:36 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> > (07:35:38 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
> > (07:35:38 PM) *** Raman joined the chat ***
> > (07:35:49 PM) Raman: Welcome to Corel. My name is Raman
> > (07:36:16 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> > (07:36:28 PM) Raman: I apologize, You have reached the different department (). Let me go ahead and transfer this case to the concern department.
> > (07:37:42 PM) Mark Couch: Hello?
> > (07:38:27 PM) Raman: I apologize for the inconvenience this has caused you. What I will do is, I will create a ticket for you and forward it to our Technical Specialists team, so that they will be able to further help you with this issue.
> > (07:38:50 PM) Mark Couch: Should I wait here?
> > (07:40:58 PM) Raman: You will receive the response at the earliest
> > (07:41:06 PM) Raman: via email
> > (07:41:24 PM) Mark Couch: Ok, I will wait then.
> > (07:42:02 PM) Raman: I'm about to end our chat session. Is there anything else I can help you with?
> > (07:42:42 PM) *** Vinolin Reethika Jeolin joined the chat ***
> > (07:42:50 PM) Vinolin Reethika Jeolin: Welcome to Corel. My name is Vinolin.
> > (07:42:54 PM) *** Raman left the chat ***
> > (07:45:55 PM) Vinolin Reethika Jeolin: Not to rush you, but are you still with me?
> >
> > Visit the Knowledge Base and search through our extensive selection of articles.
> > Looking for inspiration for your next project? Visit the Discovery Center for great tutorials and project ideas.
> >
> >
> >
> > This email is a service from Corel. Delivered by Zendesk | Privacy Policy
> > [KZQ0K0-2M0P]
>
>
> Mark Couch
>
> Dec 16, 21:23 EST
>
> No, it is not resolved. The Parallels Toolbox I inquired about was supposed to be on the DVD according to the sales piece, and it was not. I took the link you sent and it was to buy it, not download it. I want what I was supposed to get, otherwise it was false advertising.
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 16, 19:13 EST
> Mr. / Ms. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 15, 13:01 EST
> Mr. / Ms. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 14, 10:38 EST
> Hello Mark,
>
> Kindly use the below link to download the program.
>
> GRFX Studio for PaintShop Pro Ultimate 2020 Download:
>
> http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Toolbox:
> https://www.parallels.com/buytoolbox
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 11, 20:37 EST
>
> And what "follow up email" would that be? I can't respond to something I haven't received, now can I?
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 11, 18:21 EST
> Hello Mark,
>
> Thank you for contacting Corel Technical Support.
>
> Your support ticket is still active and we have not heard back from our follow up email.
> That being said, your support ticket will now be closed.
>
> Should you require further assistance, please raise a new ticket via //www.corel.com/en/contact-us/
>
> Please be advised you will receive an e-mail survey, within the next 48 hours, in regards to our interaction regarding this case.
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 10, 19:11 EST
> Mr. / Mrs. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 9, 19:05 EST
> Mr. / Mrs. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 8, 09:57 EST
> Hello Mark,
>
> Kindly use the below link to download the program.
>
> GRFX Studio for PaintShop Pro Ultimate 2020 Download:
>
> http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Toolbox:
> https://www.parallels.com/buytoolbox
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 7, 16:48 EST
>
> ?
>
>
> Parthiban Elangovan (Corel)
>
> Dec 7, 06:09 EST
> Hello Mark,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Parthiban
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 3, 18:36 EST
> Hello Mark,
>
> Kindly use the below link to download the program.
>
> GRFX Studio for PaintShop Pro Ultimate 2020 Download:
>
> http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Toolbox:
> https://www.parallels.com/buytoolbox
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 3, 18:28 EST
>
> I'm not sure what you mean by 'Order number' - the item in question was to be included on a DVD containing PaintShop Pro 2020 Ultimate that I bought on Amazon.com, Order# [protected]. The serial number, according to the DVD sleeve is CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 3, 14:03 EST
> Hello Mark,
>
> Regarding your query, Could you please help me with the Order number for the GRFX studio to proceed further.
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 3, 14:02 EST
>
> I think my ticket is being ignored.
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 2, 20:51 EST
> Hello Mark,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Nov 30, 15:48 EST
> Hello Mark,
>
> Thank you for contacting Corel Customer Support. My name is Vinolin and I have been assigned to your ticket.
>
> Regarding your query could you please elaborate your query, and also help me with the screenshot of that error to proceed further.
>
> For instructions on how to take a screenshot, please go to this link, for instructions: http://www.take-a-screenshot.org/
>
> Please do not hesitate to contact us with any further questions.
>
> Regards,
> Vinolin
> Corel Customer Support Services
>
>
>
> Mark Couch
>
> Nov 30, 14:52 EST
>
> Chat started: 2019-11-30 07:35 PM UTC
>
> (07:35:36 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> (07:35:38 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
> (07:35:38 PM) *** Raman joined the chat ***
> (07:35:49 PM) Raman: Welcome to Corel. My name is Raman
> (07:36:16 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> (07:36:28 PM) Raman: I apologize, You have reached the different department (). Let me go ahead and transfer this case to the concern department.
> (07:37:42 PM) Mark Couch: Hello?
> (07:38:27 PM) Raman: I apologize for the inconvenience this has caused you. What I will do is, I will create a ticket for you and forward it to our Technical Specialists team, so that they will be able to further help you with this issue.
> (07:38:50 PM) Mark Couch: Should I wait here?
> (07:40:58 PM) Raman: You will receive the response at the earliest
> (07:41:06 PM) Raman: via email
> (07:41:24 PM) Mark Couch: Ok, I will wait then.
> (07:42:02 PM) Raman: I'm about to end our chat session. Is there anything else I can help you with?
> (07:42:42 PM) *** Vinolin Reethika Jeolin joined the chat ***
> (07:42:50 PM) Vinolin Reethika Jeolin: Welcome to Corel. My name is Vinolin.
> (07:42:54 PM) *** Raman left the chat ***
> (07:45:55 PM) Vinolin Reethika Jeolin: Not to rush you, but are you still with me?
>
> Visit the Knowledge Base and search through our extensive selection of articles.
> Looking for inspiration for your next project? Visit the Discovery Center for great tutorials and project ideas.
>
>
>
> This email is a service from Corel. Delivered by Zendesk | Privacy Policy
> [KZQ0K0-2M0P]

Note that I have screenshots of the above-mentioned advertising and ordering information which did not paste, however, the links to them are:

https://i.gyazo.com/a35977db41c31c16ce7b4adbd4bc182b.png
https://i.gyazo.com/bd7f6a184eaee5812858f0d1b17f5d56.png

When finished with video project on Videosuite, next step is to burn DVD. Once DVD window pops up, entire program freezes/locks up. Reported 12-3-19, ticket 5719988. Spent hours with Vijay, uninstalled and reinstalled program, cleared temp files. Not fixed. 12-4-19 sent system reports as requested in order to get problem resolved. Since then, I have called and/or emailed daily trying to find out when someone will contact me. Have been lied to repeatedly as to when that will happen. This is ludicrous that I can't get support to fix this problem for a program I recently began using on a new computer. I have videos I need to burn for Christmas, Program was working great until this glitch that is preventing me from finishing my project. I could not possibly be more upset and angry. Where is the customer service? Where is the concern for the consumer? I'm not seeing it. I would also like to speak with a person that speaks good English, as well. I'm already stressed over this, without straining to understand broken English in a complex discussion.

To whom it may concern,

My software was working correctly and all of a sudden it stopped at approximately 10:00 am today . I have been on the phone with technical support on and off all day and they continue to give me the run around. The fix that was emailed to me, has voided my serial key. I am now waiting for a new serial key to be generated and I was just informed that it will be Monday afternoon before that can happen. I run a screen printing company and can not afford to be down all day monday waiting for this to be resolved. I need this issue resolved ASAP. My technical Support ticket number is 5610279

Ticket #5573047. Purchase Date: Sep 12, 2019, 12:18 AM (GMT-5) I have tried to download and install this product going on 5 days now. I get it all the way to "downloading" several times, see the attachment, and it says it is downloading but it does nothing for hours. I have contacted service and followed their many procedures (updating, deleting and even established another user account on my computer). Then they said they would call me and help me. I have waited for two days for this. They said twice it would only take an hour to help. Still waiting. All I want is to install this on my computer. I paid for it. Install of one program shouldn't take five days.