Corel
Reviews and Complaints

I have been a steady Corel pain shop pro customer when it was still under Jasc software over 12 years consistent loyalty .
I purchased the Corel paint shop pro ultimate 2019 on March 2019 but had a death in my family with funeral etc I had to relocate etc . Therefore I have NEVER opened the product and you now have the Paint shop pro Ultimate 2020 - I would like to return/void or exchange the UNOPENED 2019 for the UPDATED 2020 and respectfully pay a $20 difference for the upgrade from 2018 to 2020 since I ALREADY paid for upgrade to 2019
Your customer service is provided by clerks in the Philippines. They are unable to authorize any customer accommodation though I have made several calls
Customer loyalty should be appreciated and recognized - I want to get the update and tech support to install it (your tech support has been depleting for the past several years since it left England . Those representatives were very helpful and informative which is why I keep using Corel
Please help me to do this upgrade at a REASONABLE rate and I will return or you can void the unopened Ultimate 2019 software
Respectfully
Denise Johnson
[protected]
[protected]@verizon.net

I cannot get any help whatsoever on resolving my issues of two purchases I made and did not receive. I have been shuffled around from person to person, department to department, and I cannot even understand what the people are saying. Do you have anyone who speaks English? I have used Corel for over 10 years now and I am thoroughly disgusted with the lack of customer service!

This company is not trying to fix any well known issues with its products
Look them up before you don't buy their products. Their products will be part of a class action suit .
Problems included. Compatible with windows operating systems constant crash problems . Switch put in system that claims your software is illegal.
Plus more. Including dervice people that are told to lie to customers.

Corel Customer Support is the worst of all possible options, and now has me hating what used to be my favorite program for about 2 decades.

Being an avid CorelDRAW use and advocate since its inception many years ago, I've upgraded many times through CorelDRAW 3, 5, 7, 12, then X5. I even assembled a compensation curve for CMYK conversion for litho printing around 2003, because it was so much different than that of PhotoShop at the time, so that the color correction was better. I worked in litho for nearly 30 years, as a journeyman litho film stripper, managed multiple shops, have loved CorelDRAW, and now absolutely HATE it, all because of their customer support.

Because there were minor revisions within CorelDRAW X5 from Graphics Suite 12, it made sense to finally upgrade to it well after its release, so I purchased a copy from a reputable source, Amazon.com. There were problems with the DVD, so a Corel customer support person assisted me to get it up and running after lots of gyrations (and I know my way around computers).

Recently, a notice started appearing about piracy, which has never been the case with any of my copies of software, including CorelDRAW. I immediately contacted someone at Corel, and they provided what they felt was a solution. Didn't work. 3 potential solutions later, it was escalated to a higher level, and I've not heard anything in almost a month.

I tried contacting them again, and now cannot even save any of my drawings. I'm going to have to roll back to CorelDRAW 12, and eat everything I paid for X5 all because Corel really doesn't give a crap about its customers.

Pretty pathetic.

I have had Word Perfect Office since Dos days! Its worked pretty good until now.
I decided to try the latest version (X9) and ran as a trial but found the extra features didn't really justify the steep upgrade price. however it wouldn't uninstall (using Corel's uninstall) Instead it kept trying to reinstall itself. Not only that if I ever clicked on a Wordperfect Windows would load up the defunct expired trial version X9 - which of course wouldn't work.
Then this week suddenly my legit paid for version of X7 stopped working demanding a re-activation. Didn't work via the internet so tried manual via a support ticket thinking I would get the friendly helpful service I have had in the past.
Instead of helping the agent curtly told me I had exceeding 20 20 activation limit and they would NOT reactivate it. I submitted to them that the problem had been caused by THEIR system messing up the activation though the trial version not uninstalling properly and their activation system getting totally muddled by the 2 version. Did they investigate No, did they sort it out NO did they help at all NO
Did they leave me happy NO Did they get me thoroughly frustrated a resounding YES. All I got was cut and paste answer and no attempt whatsoever to sort the problem out. Even worse their only suggest was to upgrade (at an inflated price - that kept going UP to the X9 version that had caused the problem in the first place.
(on their website is a little known version cheaper that their ransom demand that would have work. However the laziness, ignorance and plain helpfulness of their agents have left me with a non working paid for legit version of Word perfect office, demand that upgrade to a version that has already given problems and at an inflated price!
I just do not understand the mentality of Corel. Why alienate a customer of 25 years. Why set up such a useless support service, why get get customises so riled up that they vow never EVER to buy any of their products but shift to competitors products - which are backed up with a policy that values their customers. The rate Corel is now treating its customers I don't think it will be in business for a lot longer. You cant keep on cutting off your loyal customers like this and stay in business.
Not only this but they obviously choose to totally ignore feedback like this. Like the one reviewer who wrote to a manager - but got no response.
the impression they are giving is to set up an operation akin to Fawlty Towers. The classic British TV comedy with John Cleese whose guests he was routinely rude to and treated as undesirable intruders. Corel appear to now be in the same league. Its a shame as up to a year ago their customer support was superb - always helpful, professional and taking a pride in getting problems sorted out and ensuring at the end they had a happy customer who would come back (which I did until now )
It seems somewhere along the line some dim witted management has changed the support policy, put in place equally dim witted people who have no clue about customer service or long term customer relationships. Their remit now seems to be dont give a solution unless it is very quick and simple and within their limited abily, either bludgeon the customer into an expensive upgrade or leave the customer so frustrated that they vow never to come back to Corel. And whatever you do don't bother looking at customer feedback ignore that.
A very strange way to do business - and stay in business.
So you have been warned NEVER EVER USE A Corel trial product - if you do be warned it will most likely mess up your current version. Also be prepared (like I eventually had to) to find a 3rd party un-installer to get rid f the trial version and clear it out properly
Be prepared that if something does go wrong it unlikely you will find anyone with a genuine desire at Corel to help sort out the problem, unless it is a really simple one or you cross their palm with silver. And yes Corel no longer values regular loyal customers. They simply DONT CARE any more

This software may or may not suck, having been a user of the MicroGrafx tool that was purchased by them some years ago, I was using Corel on my 32 bit laptops for several years without issue. So of course I got a new Dell workstation with Win10 64 bit OS, and the 32 bit application would not load/run on the new platform. So, reluctantly, I purchased the $199 upgrade via download since I wanted to use it immediately. However, after downloading the relatively small install file, I see that the ZIP file is protected, and even as system administrator, I am unable to extract the files. So, another EXE was downloaded as well, and when initiated, looks as if it's installing the application, but seriously slowly. I mean, well over half an hour for less than 10% install? Seriously? So I contacted the customer service via their hotline, and needless to say got someone in another country where English is not remotely their primary language. After two false starts down this path, the third call I asked to be connected to someone in Canada or the US who could assist me (an presumably speaks English as a primary language), but was told they could not. First time I've heard of that, if I routinely get someone in India/Pakistan/Phillipines/etc that I can't communicate with, I always ask for someone stateside and they (so I thought) are obligated to comply. Apparently not so with the Corel team. In any event, I'm about ready to [censored]can this entire application and get a refund of my money, that should really be a hoot based upon what I've read online...wish I had done some more due diligence regarding Corel complaints before providing my credit card information!

I submitted a request for help Apr 19. After numerous correspondence with a tech, where I was promised he'd call me and take control of my computer, he has disappeared. I have sent a screen shot of the problem. He has ignored my requests for his manager's email address, as this is deplorable customer service. I sent another request on May 10, asking for someone to help because my original request is being ignored. They replied by stating that it was a duplicate request and is being cancelled. I'd like to correspond with a manager about this and as well as being helped.

I cannot install my newly purchased PSP2019_Ult.exe, and trying to submit a support ticket their page keeps telling me that the product window cannot be blank despite the fact that I filled in Paints Shop Pro 2019. The email I got from Cleverbridge support has a "no-reply" address, so I am left unable to contact anyone about this problem. I tried their chat window but no one answers there either. I had planned to also buy their Coreldraw software, but seeing how inaccessible their alleged tech support is I must reconsider this plan.

Purchased two licenses several months ago and installed one on my laptop. Went through the install and registering processes as prompted by the program. Ran fine for several months until this week when I received a notice that the license was invalid. Corel cannot/will not give me any details other than "could be". This includes any guidance as to who their licensed vendors are. Being several months after the purchase and install, I have no recourse through American Express and no functioning program. They were kind enough to offer to sell me another license. I advised them that I might have taken them up on that offer IF they had advised me that the claimed invalid license was invalid when I went through the online registration at the time of install. Last time I will buy ANY Corel program.

Dear Corel
I have been a satisfied customer of yours since 2016.
I have summarised below correspondence between myself and one of your technical service people about a rendering problem I still have with Video Studio 2018. Initially I had a relinking problem, but that disappeared into the background after the more serious rendering problem arose.
6 DEC 18 BEGINNING
VU21U22-C8YVU5E-7942VVU-RPXSAXQ
Dear Corel
I have been using your Video Studio product for many years, with great success.
On our home in rural southern Australia, my wife and I are engaged in a building program of Buddhist statues and Stupas, funded by local and overseas students. Construction is supervised by our visiting Teacher, a Tibetan Lama.
Each year, I make a movie on my Sony Handycam of the jobs completed, and send copies to our Teacher, the sponsors, workers and other students via a portable hard drive with an MPEG4, or a DVD.
I apologise, but this lengthy introduction is to impress upon you how IMPORTANT these movies are to us, not only as an accounting to the sponsors, but also as a legacy record for future students and, most importantly, as an offering of gratitude to our Teacher.
I upgraded to Video Studio Ultimate 2018 for the extra features. This year's movie is 1 hr, 23mins and, like all previous ones, took many, many hours of effort.
I previewed the movie in edit mode and all looked well.
Then I rendered to MPEG4 default 30p 15Mbps (enabling smart render) as in previous years, and the result was dreadful. Every slow motion scene was jerky. Re-rendered in 120p, 30Mbps, no improvement.
Here are the details of my equipment.
Camera
SONY HDR-PJ240E
Highest quality FX, frame rate 50i, 16:9
Computer:
Processor: AMD FX(tm) 6350, six core processor, 3.90Ghz
Installed memory (RAM) 32GB (16GB usable)
System type 64bit operating system
Windows 7 Home Premium, service pack 1

Right now, we feel very stressed that I cannot finalise & distribute this important movie.
My wife and I are retirees and not particularly tech savvy. That is why we like your Video Studio. What I am saying is we did not muck around with any settings, just pressed SHARE as usual, selected MPEG4 and let your program do its (usually great) thing. A techo friend suggested I attach details of my system, which I have tried to do below.
I have also tried to attach an example of the problem: an original movie scene and a rendered version.
Please let me know if these did not work or you need more information.
CAN YOU HELP US WITH THIS PLEASE?
Thank you for your patience
Kind regards
Michael Adamek

COMPLAINT LETTER ATTACHMENT 1

DEC 12

Hi Vidhya
I tried to render the movie again, but the same problem occurs. Would you please pass this along to your Level 2 people.
Thanks, Michael

COMPLAINT LETTER ATTACHMENT 2

DEC 12
1
This email is referencing your ticket 5121623. I require further assistance on this matter and will be seeking the help of our next level of support. I will get back to you shortly with a proposed answer to the issue at hand. If deemed necessary, you may be further contacted by another agent for advanced support. Thank you for your patience and understanding.

Sincerely,
Vidhya
Corel Customer Support Services
2
Actually, kindly turn off smart proxy and smart render before exporting.
And let me know if that works for you.

DEC 13
Hi Vidhya
Sorry, I turned off Smart Render, rendered the movie to MPEG but it did NOT fix the problem.
Regards Michael

Kindly turn off smart proxy while editing and turn turn on it while rendering, I mean before exporting.
Regards,
Vidhya

[?]

DEC 14
I am confused Vidhya. I have FINISHED editing the movie. Every scene is exactly how I want it.
While I am in the EDIT section of the program, please give me menu commands to access Smart Proxy and what to do.
Then, when I go to the SHARE section of the program, please give me menu commands there.

Thanks, regards Michael

Instead of changing menus, Kindly put the check mark on same as project settings while sharing. And let me know if that works for you.

[?]

Hi Vidhya
There is NO "Same As Project Settings" checkmark box in the SHARE section.
There are only 2 boxes to check
Create Preview Range Only, and
Enable Smart Render

May i have the screenshot of that page? So that I can confirm that you are in the correct page.

INSERT SCREENSHOT_23 DEC2.PNG

DEC 18

Hi Vidhya
No word from your level 2 people yet.
What is the status of my query please?

Kindly convert the mpeg 4 into the same format mpeg 4 by using the third party converter called free maker. And then try to import into videostudio and then try rendering it.

[?]
[ I SPIT THE DUMMY HERE]

Vidhya, I'm afraid that does not make sense to me.
I understand that my movie in Edit mode is a collection of .VSP files, correct?
Then when I go into SHARE, Corel is supposed to render those files into MPEG4 or whatever format I specify.
THAT PROCESS IS NOT HAPPENING.

I sent you a screenshot of the SHARE page. WAS IT WHAT YOU EXPECTED OR WHAT HAPPENED TO THE "SAME AS PROJECT" CHECKBOX YOU TOLD ME TO TICK?

What you have asked me to do is
1 render my edited movie using Corel share, which will produce a defective movie.
2 export that to some third party and convert, hopefully fixing the problem.
3 try and import back to Corel and
4 renender.

Vidhya, if Video Studio Ultimate 2018 did its job, and rendered as it has always done in previous versions this third party involvement SHOULD NOT HAPPEN. You should not be advising me to go outside the Corel environment to fix a defective part of Corel software, correct?

I NEED to get this movie rendered soon.
If the update I purchased is defective in its rendering function, I wish to return it and for Corel to send me a VSU2018 that WORKS, as it should, with no third party rubbish trying to fix things.
If Corel can't do that, can I please have my money back for the update AND please send me the version I had purchased previously (x9, or x10, I forget but you should have a record) so that I can confidentially render the movie to MPEG 4 and DVD.
Regards Michael

I apologize, when there is incompatibility we need to use free maker. And we thoroughly checked that the program is absolutely fine.

> Yes, I got the screenshot with SHARE page. When you put the tick mark on "same as project settings". That will render the video with the same settings of your project.

Vidhya, further to the above, I dont understand "incompatibility". Incompatible with what? The project was set up as per your software, edited in the same program, and should automatically carry the same settings into the Share (rendering) part!
I CANNOT FIND THAT "SAME AS PROJECT SETTINGS" CHECKBOX ANYWHERE! I presume if I tick it, all my problems will be fixed?

DEC 19

My goodness, Vidhya, I just found it! the box and text is the same dark grey as the background! It is invisible, and was only just found by my dear wife who has extra magnifying glasses! I have started rendering now and will let you know how it all goes

Hi Vidhya
Honestly, the "Same as project settings" box is practically invisible on my screen. It is NOT shown as an available option. The 2 check boxes lower down are labelled with lighter grey text and clearly visible.

However, I rendered the movie and it created an .m2t file. I played it and the shuddering of previous renders has gone. HOWEVER, there is a NEW problem; 4 of the scene transitions distort and jerk. This did not happen before. HOW CAN I FIX THIS?

The good news is that I rendered to DVD and everything is good.

DEC 20

if the DVD rendered fine by your account then the previewing issue or file render issue will be environmental.

Kindly be it settings of the project or drivers for the video.

[?]

DEC 22

Hi Vidhya
I re-rendered using the "Same as project settings" check box. Again, an .m2t file was created and the same problems occurred with several transitions. I have attached an extract of one of those faulty transitions.
This does not happen on the DVD rendered movies.
I really need to send out clean copies of MPEG4 soon.
Again, how can I fix this please?

COMPLAINT ATTACHMENTS 3 & 4

DEC 23

May I have the best time and phone number to reach you, so that I will reach you and take remote session of your computer to fix the issue?

DEC 26

Hi Vidhya
My apologies for not responding sooner.
I am situated in Foster, Victoria, Australia. Postcode 3960
My mobile 0417661943
I do not know where you are or what your time zone is or what extra numbers you need to access my mobile from overseas, sorry.

Texting first to see if I am available would be better I think. This is because things are difficult for us now. My wife is having chemotherapy for breast cancer which requires us to spend long hours at hospital, testing clinics, radiology etc etc. This is also holiday season here, which makes more complication.
Right now it is 4pm Wednesday 26 Dec here. Tomorrow Thurs 27 we will be at the hospital from early morning until 4pm, we hope. After then, free.
Vidhya, I do not wish to disturb your holiday time. If you want to contact early January, that is ok. Just text my mobile sometime in my daylight time please and we might be able to arrange a suitable time when we both can be comfortable :)

I have Team Viewer 9 on my system. My technician friend has used in the past to access my system remotely. I do not know if that is useful for you, or if you have another way of access that you prefer.

DEC 31
Hi Vidhya
I tried to ring you back but the number was not available.
On Wed Dec 26 you emailed I will reach you through phone Friday at 4 PM
I was all set up on Fri 28 but you did not contact.
Do you mean Friday 4 January at 4pm?
If you are ringing from California, my time now is Monday 31 Dec 6.10pm. Your time is Sunday 30 Dec 11.10pm.

I apologize for the confusion. I will reach you through phone Wednesday at 4 PM.
JAN 2
Hi Vidhya
If you are in California, you must be on holiday 1 January ?!. When you get back, please reschedule to Friday 4 at 4pm, thanks.
Please confirm your reshedule as I cannot sit in front of this computer too long wasting time.
Thanks Michael
I will reach you through phone Friday at 4 PM.
JAN 4
On 4 Jan she finally rang about 4.30pm. She wanted me to allow remote access using some program, the name of which I forget. We connected, but not after my anti virus software killed 3 malicious threats from this program.
She wandered aimlessly around my opened project. She noted some numbers from my project settings, then started rendering using MPEG4 120p, 30Mbps setting in SHARE.

Note, I had tried this Dec 6, see above [!]

She tried to go into EDIT and change something, then clicked on various places to no avail. I pointed out that (1) once you start rendering, you can't do anything; and (2) on that MPEG4 setting she was rendering an 18gb movie and we would be waiting all night.

"Oh"
"I will refer this to a Level 2 person."

END CONVERSATION SUMMARY

I have heard nothing from your organisation since.

I consider the above to be very shabby treatment of a loyal customer.

I hope to make movies of my Teacher's visits for many more years to come. I am familiar with the Capture and Edit sections of your excellent program. When I want to share my movie, I have in the past simply pressed the MPEG4 or DVD buttons and you did your thing stress free.

This time, it has been very stressful, your "support" has been disgraceful and the issue is unresolved. As the attachments show, the rendered product is problematic. I believe it is a software problem at your end, simply because at my end nothing has changed and, other than check "Enable Smart Render", there is nothing for me to do.

Please refer to Dec 18 comment above by your representative about going to Free Make. That is a serious fail by your people.

I am left with no basis of trust that, in future, my movies will be able to be viewed on a computer. This is the 21st century and most of my audience (fellow students) in Malaysia, US, UK, NZ and Australia require this.

If you have identified and fixed this rendering problem because your people have discovered it or others have complained, can you send me decent VS 2018 software please?
Better still, please refund my purchase of VS 2018 and send me your trustworthy X9 version I have used since 17 Nov 2016.

Thank you
Yours sincerely
Michael Adamek

PS I just received this from the same representative, not a Level 2 person as promised. !

"Kindly convert the mpeg 4 into the same format mpeg 4 by using the third party converter called free maker. And then try to import into videostudio and then try rendering it."

This is complete [censored].

PPS I composed this in WORD and made all Corel comments in italics, for easier reading but the formatting did not translate into this complaint form, sorry

pppS
My video attachments are too large (over 30mb) If you want me to send them, please provide an address thanks

Hi, Since Sunday october 29 2018 I Am Working With corel draw 17. But Whenahme I Import Any Image, Corel Gets hang. After Some Times Image imports . After evening 7:00 P.M Totally corel got hang While i reached my Wpork to be get fininished corel got hanged . So i got frusted & closed corel draw totally. after this i restarted again i got messed "found backup file, so you want to to open ? i clicked yes than again it got hanged for 3 hours since 12:00 p.m . so plz get back my file .
Plz For Any Quaries plz call me on my no [protected]

Hello, to make a long story short, 3 months ago, I bought a new camera. Inside.. Was a "coupon" from corel offering 4 free programs. I finally got 2 of them to work, after many emails to your tech support number. I am still waiting for serial numbers (that actually work).. For the other 2 programs. Aftershot pro3, and painter essentials 5. Three months, I stopped counting the emails, and still no serial numbers! This is beyong ridiculous! I work for a major retail chain, and I know, if we took 3 months to solve a issue, someone would be out of a job!
If corel didn't have such incredible software that is second to none, I would have switched programs long ago... All I need, is a working serial number, for aftershot pro 3, and painter essentials 5.. Certainly this can be handled quickly?

Thanks...

Robin yarrington.

Contact info: [protected]@gmail.com

Mac OS X 10 11.6

Roxio Toast 15 -installed from a Corel Roxio CD failed after 15 months use. Mac rerred problem to Corel who could not offer more than unstall/reinstall as a solution. It didn't work. I was - against my better judgement but I still trusted the product, persuaded to download an "update" (not available on Disk) to Toast 16 Pro. This installed, but would not launch. I rang for advice and was told to restart the computer, It crashed - fortunately into recovery mode, instantly. After about six hours spent trying to revive my essential online contacts with an old PC it was willing to restart, but the native CD?DVD burner would not function. 24 hour later I successfully burrnt an audio CD through iTunes. This was on 12-15 April 2018. It is now 20 April. I have contacted Corel daily since, with no progress. Tickets do not register what i tell them. Timed sessions are not enabled. Folk who say they will be there are not. The furthest I've got is to open a link to an online automatic session which will not start. Escalations do not escalate. Cahts do not progress anything. Lies are consistently told. If we get a rapid post Brexit deal with Canada this sort of Customer service (Corel is Canadian) may well be what becomes standard. Corel have a practicl monopoly with Mac. This is simply unacceptble, and it is also company policy. The Chair is a James Baillie in Ottawa. His employees have never heard of him and do not know how to contact his HQ. Naturally Corel's "Cloud Based" customer service is touted as an industry model, enabling cases to be cleared up twice as rapidly as before. But every time a ticket is changed, it rates as a clear-up In the past 8 days I've had 19 tickets - all changed in mid transaction. Take cover, purchasers, this is your future.

Hello There.

I am writing in regard to the case number: 4710037, My name is [removed].

On March 21 I contacted support for my software wasnt downloading and loading onto my iMac. I gave all the information asked for etc, OS, purchase history, screenshots of the issue, etc.

On the 24th of March I was put into communication with 'attendant' who over the course of the next 2 weeks, again and again, he just sent me the same link. At one stage attendant sent me a link to the software TOAST with no explanation as to why, I assumed it was to load the links. When I ran the install I realised this needed software license codes etc, I again contacted attendant who apologised with a 'oh sorry I sent you the wrong link'. Following this I was again sent me the same link that he'd continued to send in the myriad of emails back and forth to solve this issue.

Eventually I went online to contact support trying in hope for another operative to help. I was told that my case was in review and they'd come back to me. I mentioned it wasnt being solved properly or efficiently, and that I would like to speak with someone to get this resolved. (my work relies on this software)

Eventually it was again attendant who came back to me to book a time for a call. attendant then cancelled this appointment as he'd realise he was in a 'meeting' - So another call was re-scheduled, following this and only just one day before the call, attendant emails to say ' Oh sorry I have just spoken with someone and it appears the reason for the software not to work is that you're running 10.13' -

This information was made apparent at the beginning of the issue being raised and it took 3.5 weeks to get that simple information to me? Why after so much time and sending the same 6 failed links does attendant then only ask someone for help?

As you can imagine, I am annoyed at the level of service, and frustrated that its taken weeks to come to this. The emails, the downloads, the AU to US time delays. Its been really frustrating.

I would like to be compensated with the upgrade to Corel 2018 as an apology for this nightmare that has effected my deadlines and work commitments.

Let me know if you require any more information?
I'd really appreciate someone who is able to help,
Thanks
[removed]

I have been waiting for now 3 days for a solution to my login problem. I simply need them to change my primary email to login in. I went to chat desk 3 times asking please help this is problem. Then after waiting over 2 days I called they said they would have someone contact me shortly. Nothing... I reach out again to chat line and they tell me they are busy... It is now going on 4 days as a business owner I have deadlines that rely on corel software. I missed a deadline due to my lack of ability to login into my account. This is very frustrating and unacceptable. What are other products to consider replacing coreldraw graphics suite?

It's been 4 days since I bought the corel painter upgrade online and I got a wrong serial number. I called and of course I only got a sales rep, because you only get to talk to someone if you are buying corel product. After you buy corel products, corel could care less, if you get your product or not. The sales rep even had the gall to blame me for writing the serial number wrong, which is not true and I was struck by the rudeness and sexism of the people that I talked to at corel custormer service, which were exclusively males. So in a nutshell, even though corel could give me the serial number again, instead I keep getting stonewalled by rude and sexist customer service males working for corel. It not any better via email which tech support is supposed to contact you trough, they simply don't reply to you. I've never encountered such a bunch of avoidant male child culture and being treated in such a despicable manner. It makes me want to vomit on top of corel having stolen $128.00 from me. Be aware! Buy the hard copy if you have to buy corel or you get f-ked like me.

I never have good experiences with Corel Support. For technical issues they only communicate via email and certain things get lost in translation. This time I have had 3 reschedules (at Corel's end) for the past 2 weeks and my problem is still not resolved.

I am having issues installing your Creative Content and why that is so hard for technical support I don't know. I have been a loyal customer for 12 years, yet not one time have I received excellent service. It's like pulling teeth to get some help.

Date of incident - 12/16/17
Support incident number - (4522907)
Description - Unable to download Creative Content
Latest Email attached

Sincerely,
Kelli Harrison
(email) [protected]@yahoo.com

Thumbnails on pspimage files were created as they should while I had PSPx8 (Paintshop Pro...) and PSPx9 on the same machine. After satisfying myself with PSPx9's capabilities, I uninstalled the older version. From that point on, no new thumbnails were produced for updated or new pspimage files.

This should be a minimal effort to fix for people who know what they are doing. Corel support gave me a few things to try that did not work, then offered a remote session. But they would only schedule it via email with a 24 hour advance notice. We keep missing each other. EG I specified a time which they accepted, then an unexpected visitor came to the house, before that time, and leaving after that time, about 80 minutes later. Could not get the session started. The remote session experts tell me the symptoms I reported show that Corel cancelled the session before I tried to initiate it. Corel had my phone number, but did not try to reschedule. I asked them to give me instructions should the session not work, but they did not.

I'm very tired of the way this is dragging on with their minimal effort to get this fixed. They are not entirely bad - the same tech fixed an unrelated problem for me a few weeks ago, but the inflexible approach to setting up remote sessions is terrible. Corel should be ashamed of themselves.

This has been going on for a couple of months with another previous 36 emails. When you call the support phone contact no. [protected] there is only a recording referring you back to their web site. The worst support I have ever experienced in my life and from the list of complaints, I see I am not the only one. See a few of the chat & emails below.

Your request (4129503) has been updated. To add additional comments, reply to this email.

Sailboat20
Sailboat
Apr 6, 12:17 EDT

Chat started: [protected]:02 PM UTC

(04:02:54 PM) : Ref.405590! I need you take over my computer and fix this problem, please
(04:02:56 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
(04:03:00 PM) *** Lorrie joined the chat ***
(04:03:08 PM) Lorrie: Welcome to Corel, my name is Lorrie.
(04:03:37 PM) : Hi can you help me?
(04:04:11 PM) Lorrie: I do apologize for the inconvenience that this has caused you.
(04:04:16 PM) Lorrie: Let me take a look at your account. Hold on please.
(04:04:27 PM) : OK
(04:07:04 PM) Lorrie: Upon checking your case was closed already
(04:07:42 PM) : I don't know why that is?
(04:07:58 PM) Lorrie: I apologize for the inconvenience this has caused you. What I will do is, I will create a ticket for you and forward it to our Technical Specialists team for them to be able to further help you with this issue.
(04:09:34 PM) : I need someone to take over my computer and fix the problem. I am on a sailboat and don't alway have internet like i do now... I told them this before.
(04:10:50 PM) Lorrie: A ticket has been already created and was already forwarded to the technical support team for them to further assist you with your concern. Someone from our technical support team will send you an email to help you with your support inquiry shortly. Here is your ticket number: 4129503
(04:11:21 PM) Lorrie: I have created a followup on this case.
(04:12:45 PM) : Thank you! I hope it can be resoved before have to sail again.
(04:13:50 PM) Lorrie: A remote session or callback may happen depending on the support you need for your product.
(04:15:59 PM) : The final out come after 14 emails was suppose to be a remote session when I had good internet.
(04:16:32 PM) : Thant you!
(04:16:44 PM) Lorrie: Is there anything else I may assist you with?

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Corel Customer Support
Apr 6 (1 day ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 6, 12:22 EDT

After 14 or more emails I need to get the problem resoved by a remote session ASAP while I have good internet.

Corel Customer Support
7:39 PM (15 hours ago)

to Sailboat2007

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Tristan
Tristan (Corel)
Apr 6, 21:39 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Tristan and I have been assigned to your ticket.

I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

Corel Customer Support via zendesk.com
7:39 PM (15 hours ago)

to me

##- Please type your reply above this line -##
You are registered as a CC on this support request (4129503). Reply to this email to add a comment to the request.

sailboat
9:18 PM (14 hours ago)

to Corel
Can we do it now?

Corel Customer Support
9:18 PM (14 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 6, 23:18 EDT

Can we do it now?

Tristan
Tristan (Corel)
Apr 6, 21:39 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Tristan and I have been assigned to your ticket.

I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

sailboat
9:25 PM (14 hours ago)

to Corel
What about tomorrow at 10 AM Mazatlan, Mexico time.

Corel Customer Support
9:25 PM (14 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 6, 23:25 EDT

What about tomorrow at 10 AM Mazatlan, Mexico time.

Can we do it now?

Corel Customer Support
10:07 PM (13 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Tristan
Tristan (Corel)
Apr 7, 00:07 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

I can't do it right now because I have multiple scheduled remote at the moment. But we can do it later 10 am your time. We would be sending you a link to start the session.

Corel Customer Support via zendesk.com
10:07 PM (13 hours ago)

to me

##- Please type your reply above this line -##
You are registered as a CC on this support request (4129503). Reply to this email to add a comment to the request.

Tristan
Tristan (Corel)
Apr 7, 00:07 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

I can't do it right now because I have multiple scheduled remote at the moment. But we can do it later 10 am your time. We would be sending you a link to start the session.

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

Apr 6, 23:25 EDT

What about tomorrow at 10 AM Mazatlan, Mexico time.

Can we do it now?

Apr 6, 23:18 EDT

Can we do it now?

Tristan
Tristan (Corel)
Apr 6, 21:39 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Tristan and I have been assigned to your ticket.

I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

Corel Customer Support
8:01 AM (3 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action.

Please do not hesitate to contact us with any further questions.

Regards,
Noel
Corel Technical Support Services

-----------------------

Corel Customer Support via zendesk.com
8:01 AM (3 hours ago)

to me

##- Please type your reply above this line -##
You are registered as a CC on this support request (4129503). Reply to this email to add a comment to the request.

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action.

Please do not hesitate to contact us with any further questions.

Regards,
Noel
Corel Technical Support Services

-----------------------

Tristan
Tristan (Corel)
Apr 7, 00:07 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

I can't do it right now because I have multiple scheduled remote at the moment. But we can do it later 10 am your time. We would be sending you a link to start the session.

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

sailboat2007
9:42 AM (1 hour ago)

to Corel
Please me the link!

Corel Customer Support
9:43 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 11:43 EDT

Please me the link!

Tristan
I completely understand where you are coming from and I am sorry that you are having issues with the program Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

sailboat
9:50 AM (1 hour ago)

to Corel
Please send me the link for the remote session!

Corel Customer Support
9:51 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 11:51 EDT

Please send me the link for the remote session!

Please me the link!

Apr 7, 11:43 EDT

Please me the link!

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action

Please do not hesitate to contact us with any further questions.

Tristan
I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

sailboat
9:58 AM (1 hour ago)

to Corel
It was already scheduled for 10 am today as you can see from your previous email?

Corel Customer Support
9:59 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 11:59 EDT

It was already scheduled for 10 am today as you can see from your previous email?

Apr 7, 11:51 EDT

Please send me the link for the remote session!

Please me the link!

Apr 7, 11:43 EDT

Please me the link!

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat2007,

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action.

10:24 AM (1 hour ago)

to Corel
Why did you not send me the link as you scheduled? After over 40 emails with no results I think it is best to just give me a refund as I have run out of time and patience.

Corel Customer Support
10:24 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 12:24 EDT

Why did you not send me the link as you scheduled? After over 40 emails with no results I think it is best to just give me a refund as I have run out of time and patience.

It was already scheduled for 10 am today as you can see from your previous email?

I purchased the Dazzle capture device yesterday (1/26/16) from Office Max after seeing on the Pinnacle web site that Corel was something special with Windows and their product were compatible or going to be compatible with Windows 10. I couldn't find an update to Windows 10 and in fact one of the hyperlinks on their web site went to a "Can't find page". I had to wait until the next day to call their customer support because they are open 9-7 EST. Their recorded message said to go to the web site. After still not finding an update, I left a message for customer service saying that I just bought the device and was looking for a Windows 10 update.

Their email response was that the product was considered obsolete and they weren't supporting it. While elsewhere on their web site they were still selling it.

I'm done with Pinnacle, Corel and Avid.