CB Furniture Stores Coricraft Coricraft couch not delivered after 3 months

Coricraft review: Coricraft couch not delivered after 3 months

Declan Morkel of US

Feb 20, 2024 6:12 am EST

Verified customer

Featured review

The Coricroft store in Richardsbay both misled me and showed incompetence.

I ordered a couch through this store, and in three months, they have yet to manage to communicate with me. It was then delivered to the incorrect address, and I have been told I will have to wait for the factory to make a new item. I was promised a couch in January, and now it looks like it may arrive in April.

In these three months, I felt misled by the sales representative, who promised me delivery in mid to early Jan. I only found out about these issues and delays through contacting Coricraft myself. Only the manager I complained to was helpful, and I believe I am due compensation for this delay.

I would hesitate to shop at any Coricroft again, knowing that a sales consultant may make a mistake. Their system will send my purchase somewhere else in the country, and then I will have to wait for that item to be remade.

This is truly unacceptable, and you would expect better from a supposedly high-end store like Coricroft.

Desired outcome: I would like financial recompense for being promised deliver on a certain date and the company not being able to fulfill it, at the very least I expect my shipping fee to re-imbursed.

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