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I've tried all phone numbers as well as emailing, and I can not get a human being to answer or respond. I get the same number that redirects you to the same line that is automated only. I can not add money to my account which I've had for like ten years, it keeps declining my payments and I can not log into the app because I created an account via phone and thus have no login info and can not reach a human being to troubleshoot it or correct problems.
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Inadequate customer support proves to be an unfortunate pattern for Correctional Billing Services. If someone tries to contact you and their automated systems do not allow them, you should contact Global Tel Link (GTL) directly through their corporate contact channels. It is clear that need assistance, because their system, which is utterly useless, doesn’t allow you to operate your account.
If that doesn’t work, file a complaint with your state’s public utility commission or relevant consumer protection agency. It's quite ridiculous that they are unable to provide any sort of support for the service you've had for years. Put as much pressure on them as required in order to make them answer and solve the problem.