Securus Technologies
Reviews and Complaints

usually when you get a dropped call that lasted for more than 1 minute you need to go into the website to fill out a form so that they can investigate what was the issue. They told me something about phone features and even if i didnt use them the system could recognize them. So I filled out the form and in less than 30 days they gave me the credit. we also need to understand as customers the company policies. We cant just complain if we dont get what we want

When my husband was first put into the main jail i set up a prepay acct so he could call home, and they ripped me off by charging my prepaid acct for calls that i never received and when i called them to complain they stated that i did receive the calls and when i told them that i could back up my claim cuz my husband calls my cell phone cuz that is my actual phone and i could look up the usage and calls received on my online acct with at&t, the customer service rep did not know what to say cuz my cell phone usage showed those calls never came thru, i left the rep stuck on stupid. That's another thing once you get a rep they don't understand or speak english very well, it's like they outsourced there call center to india. Then he was moved from the main to work release where he can make calls using a regular pay phone until correctional billing put new phones into the facility, now they charge $.50 for a minute call or if they try to call collect correctional billing will call for them and try to get you to accept the call using a credit card when i asked the guy how much it will cost me, cuz they don't tell you unless you ask (another way to rip you off), the guy told me $12 for 3 mins with a $2.50 connection charge and $2 for each additional 5 mins, that 16.50 for 8 mins of talk time. I told the guy they f'n are f'n crazy and hung up on him. Some facility let the guy use calling cards, do some research the best one's for this area are millenium and the pa card, trust me it will save you alot of money.

This is a rip off, calls hang up after one minute and they state Im using a phone feature now the calls hanging up after 9 minutes on hold now for 50 minutes to speak with a manager. They state I need to fillout and fax a form for a credit. What the ***! This is a HOT Mess. The third CSR told me I could not speak to a manager and would not give me the physical address so I can go to the company. I asked for a refund of the balance of my account. I won't hold my breath.

Dear Sir or madam
i' would explain myself my biling cyle is postpone unto and later date and is 1month of 17 and never to be late at all an all equipement was to be posted under this account number [protected]-00001.long-ago time ago.the Equipemnt and remove the megabyte wasn't to be on since my telephone skips and don't work improperly an said and made and claim to have and replacement nothing was don and also voice mail wasn't to be on this account nor was to be charged. for megaby and don't wan't to redue there mistakes and supervisor and took these off when no down loading norusage and no more extra charged of 16.65 and overly charged of 1.99 none of this was to be used nor mobile and not coming on at all any more they didn'ting replaced this disfunticonal telephone skips and don't play right and place on mobile when it shouldn't even be there and i' ve have telephone goes on others screen won't replaced my telephone for blackberry storm and they won't reply why pay for telephone thats isn't working correctly nor wan't replaced and disfunctionally telephone and nor wan't to do telephone job.

The inmate video chat wasn't clear he complained he couldn't see us an the video chat kept getting disconnected i waited to see if the chat would be reconnect it never reconnected the inmate called me instead

Frustrated cbs rep i'm gonna hunt you and I'm gonna turn your life into hell, you are already in Mexico so it's obvious you know what i'm talking about, if you don't like the ###ing job just quit, your lucky you even got a job with that poor english of yours, I bet you didn't even finish junior high, your a sore-### chicano just looking to get back at hard working american companies, it might be your lack of success here in America, or probably you just got a new computer THANKS TO CBS and got nothing better to do.
Biting the hand that feeds you is such a low class third world tendency, anyways if you are already got fired which I think you did, I'm still gonna look for you and send some cholo low rider homie gangsters over to your house. Good day.

I know how do all of you feel but all of the rep. Who are working with me, we explaind to the manager of the company, all the customer needs but you know they dont really care of the customers they just want all of you money, i'm *** king tired trying to explaind them: how do they want to provide a good customer service if their piece of ### SYSTEM DOESNT WORK PROPETLY. But you know they just want to make money with all of you guys.
Im working on the building located on Mexico city ( Telvista its actually the company who's hiring people to be a rep of CBS ) Now if you want to make a complain to the general manager who is in charge of the shift of the morning (7:00 am to 3:00 pm) He's name its CARLOS SILVA. And one more thing... I know they are loosing facilities bcz avery one knows their system its very poor, actually they doesnt update their system since 1996 and still working like ###.
Most of the workers just get the work for 2 or 3 months bcz they give us a kick on our ### if we say something like: repair the ###ing computers or why customers need to make a pymnt of $50.00 as minimum if every body know we are on crisis.
I'm gona give to you all the supervisors names: Oliver Surita, Susana, Job Mejia, Edwin, and the two ###'s who treat at the workers like sclaves are : Luis Cuautzo and Gustavo... Mother ###ers they think they are the owners of CBS

I just want to appologize to all of the families who are trying to get in contact with their loved ones but I'm do the best I can to help my customers. I just want to tell you the system whay we are working allow to take pymnts for $20.00 with a transaction fee for $4.95 what ever we can take it but if they catch us doing that they just gona give us 4 hrs per day of work. Also on the acct's what we can bill to the local phone company we can increase the spending limit but they dont want to do nothing for the customers. AGAIN THEY JUST WANT YOUR MONEY. Thats why they are telling us: as much as you(including myself) get more pymnts you can get your sunday off. I talk with Carlos Silva and i let him know we are no more sclaves but he doesnt give
damn ### !

Please don't get the *** ckin, SIRO WIRELESS PHONE NUMBER bcz they gona take of you $80.00 and you will need to wait 15 days to get that cellphone and also you still need to create a prepaid ($50.00) account with this piece of ### CBS company. Please make some numbers and you will know they just want the money of your pocket.

All of you if I can get your calls i will give you the best in my hands to give to you credits for all 1 min calls and increase the spending limit on the local phone company account. I DONT REALLY CARE IF THEY GIVE TO ME A KICK ON MY ###

I agree with these comments and this is outrageous, now what are we going to do about it. There has to be something that some one can do to make a difference. Paying for phone calls is one thing but these fees are price gouging. Bad things happen to good people and all inmates are not horrible people. Inmates families should not have to suffer with these charges, they are suffering enough. What a scam!

Carolyn

You know it's sad how they treat our loved one's in jail like they nobody already. Im not speaking for ALL the people in jail cuz there are some that really deserve to be there; but there are also those who just simply have been human and made a mistake ya know...
It's not easy keeping your head up when you got so much nagativity around you! The hardest thing for most of inmates is being away from there loved one's. With these outragouse phone charges and trying to take care them in there isn't easy..it's like picking up a car note are something ya kno...Who ever said justice was fair? Me personally I think they get pleasure out of makeing other's miserable, and as for infinity it's just another greedy human being trying to get reach off our weakness's...and that's the one's we love cuz they know our love for our people go make us spend dat money even though we dread it!DAT AIN"T RIGHT!

I also have had the same issue with being on a pre paid account and for some odd reason was in the negitive ? How does that happen ? Customer service is TERRIBLE and what ever you do, dont ever over pay and expect a refund because they will find every excuse in the book to not re pay you. They are trying to get rich off others mis fortunes. Sad

I think the amount of money required to stay in touch with family and loved ones is completely outrageous! I agree that it makes no sense to have to pay a processing fee every time you put a "minimum of 50.oo".
Not only did that bring your total to about 60.oo but you only get maybe 8-10 calls...maybe.
It aggravates me that the calls are 15 minutes long and each call takes up about 8 dollars. I have received bills from CBS saying i owe them money. well i don't understand how that works when i already gave them the fifty and processing fee. how did i go over?

i think CBS is a wicked scam.

To whom it may concern.
I worked for CBS, that is till they shut down the Canada office. {they say they were losing money in Canada}. We started with them six years ago as their Main office. We had the training to resolve problems such as blocked line problems and had the best understanding how the system worked. That is, as much as they let us know. The rules changed somtimes weekly as to what we could do. It was very difficult keeping up with changes as they had us jumping thru hoops, constantly. Now that they fired us, maybe some of us will speak out. They turned it all over to Antiqua, who tries hard but they do not have the yrs. of training, as well they seem to have a language barrier. Now they have an office in TX & they know nothing. We constantly had to fix thier mistakes. They are appr 4 months old. After them comes Mexico! CBS insisted they wanted good customer service, then they turned the whole cust service over to 2/3 untrained people.
The poor Lawyers & bail bonds co, who's business depends on their accts being handled properly, no training for that dept. when we left.
I offer my personal appologies to all those customer who have had the nightmare of dealing with this co. I, and many others took the problems seriously, and tried to get things corrected thru our supervisors. Their hands were tied most of the time also.
In closing, I just want to say, good luck & good bye to all my customers who I went the extra mile for. My heart acked for all the families of the inmates & yes some of us did care.

I totally agree with you. My issuse is a little different i'm just concerned with the amout of dropped calls i've been having and I feel like if i accepted a call I should be able to talk my whole time alotted unless we have some unforseen circumstances. Which I then understand that I shouldnt recieve a credit.The second issue was that if you have an acct with them from your local phone provider. Once you go over your 90 day period and the credit limit is reached you have to wait for the 90 day period to be done even if you do make a payment on your local phone account because it wont reach correctional billings account until 2-3 months down the line. And by this time they want more money from you to setup a prepaid account.

just the people trying to get rich at other`s expence WHAT A SHAME. is it time for them to leave or what?