Country Club Hospitality & Holidays
Reviews and Complaints

I recently visited Country Club India's fitness center in Hyderabad, and I must say it was a truly rejuvenating experience. The state-of-the-art facilities, friendly staff, and serene ambiance made my workout sessions enjoyable and effective. I also had the opportunity to relax at their luxurious clubbing hub, which added a touch of elegance to my evenings. Overall, Country Club India exceeded my expectations and provided me with a perfect blend of fitness and leisure.

Hello,

Recently I took membership of country Vacation (Country Club) membership on 5th August 2022.There Sales representative Given lot of offer verbally which ask him to put in contract but he says it will be done after taking membership and payment. I paid INR 99,000 for the same and ask him for the contract but they refuse to put all the points which he offer verbally and giving lot of excuses.

As I not avail any of their services so I want to cancel this membership and want my money back.

I already mail to them with in cool off period ie on 08th August 2022. Also I sent written letter with cancelled cheque leaf of providing my bank account number.

But they replied me, they can't refund and I have to transfer my membership to my family members or friends.

Like this way, this company is a fraud and cheating the customers collecting their hard earned money.

So I want my money back.

Dated 10.04.2022

I am a Sr Citizen (woman) of 67+ years old. Membership no. CCDL06CLUB10LB7974, member since 10.12.2010.

Before the expiry of my Country Club membership of 10 years on 10.12.2021, I received phone calls from Country Club different offices inviting me to extend my membership further. I opted to extend for 5 years and accordingly Mr. Ajay Haldar, Asst. Sales Officer, Country Club Delhi office, who corresponded with me, extended my membership for 5 years upon payment of Rs. 20,000 as asked for and the receipt of payment was acknowledged. Then I paid 5 years AMC paying Rs 14,160 to Ms Azma of Country Club Noida office who also contacted me earlier and she acknowledged receipt of payment.

Responding to my request both Mr Haldar & Ms Azma agreed to carry forward my unused holidays of the previous 10 years membership. This was very important condition of my membership extension.

After the contract papers of membership extension was signed and sent back to Mr Ajay Haldar, I find my original 10 years membership records vanished and only 5 years extended membership is being shown in my logged in Country Account page. I brought this to the attention of Mr Haldar.

Since 17.10.2021 am in constant communication with bot Mr Haldar as well as Ms Azma for showing my 10 years membership records so that I can avail my unused holidays of 10 years membership tenure.

But to utter surprise, none of them is doing the needful nor responding to my series of emails and even not receiving my telephonic calls. In despair I emailed to Central Customer Care regarding this matter on 01.04.2022, but did not get any reply, not even an acknowledgement of my email.

Under the circumstance I do not know what more I shall do so that immediate action is taken by Appropriate Authorities to solve the matter and mitigate my harassment.

Regards

Jayashree Ghosh

Mob [protected]

I had also taken a membership from country clubs Dubai office through Mr. Akhtar in may 2016 after wining the coupon from madina mall Dubai.

We paid through Emirates Nbd for Aed 31500/- first in May 2016 upon Mr Akhtar’s and team instructions that could get converted in 24 months installment, was not the case when we actually confirmed with NBD bank after the payment and we got shocked. We couldn't convert that in 24 months so Mr Akhtar asked us to repay that through Masharaq card and said that will get discount of AED1500 so forcefully ( we did not wanted to continue but had no options left, we had to take mashreq card, otherwise we had to pay NBD all amount together and which was not possible for us financially) we did repayment through Mashreq card for Aed 30000/- which got converted into 24 months installment but we had to pay AED 1200/- as processing fee on the top of the same which was not told to us while swiping by Mr. Akhtar and team which was second shock for us.

Then Mr Akhther had confirmed us that we will get total Aed 2700 /- back (1500 discount ( from AED 31500/-)+ 1200 processing fees paid to mashreq for installments) on 8th July 2016 (I have email sent by him of confirmation)

At the beginning, Mr Akhtar had confirmed us (during promotional discussion even before swiping emirates Nbd card) that country club will avail us the same fitness services free of cost in Al bustan health club, Al Qusais. Dubai ( reference mail on 8th July 2017) which he couldn't make it possible. Even after several telephonic discussion, we met him again to resolve this, then he told us that he will pay Aed 3300/- (first year for couple, so that we can pay this amount to Al Bustan start using their services) till the Country club could manage the tie up with al bustan.

So in total we have got Aed 6000/- cheque (AED 1500+1200+3300=6000/-). Which was not actual refund amount. But the letter which he made us to sign forcefully while receiving this AED6000 cheque was not mentioning with above real story. The letter was saying it is refund, when we refused to sign this letter Mr. Akhtar said that this is accounts people policy and management will not accept so better sign this letter otherwise accounts will not release this AED6000/- cheque. So we had to sign the letter forcefully.

Whenever we enquire with them to book for any holiday, there were no response, after so much follow up when we visited Dubai office, we found it closed and we completely shattered, shocked. We tried contacting Mr. Akhtar, he stopped receiving our calls, then We tried contacting their Al Karama , Dubai office they were not responding properly and we decided to cancel the membership. But Ms. Suja from karama office told us continue membership and it is non refundable ( but at the beginning Mr. Akhtar confirmed us that it is refundable, if we face any problem, they will give us all money back).

As these people were not responding to calls and mails, then we went to Dubai economy - Consumer dept and discussed with officials. They called country club manager Mr. Faheem and warned him to refund all the money otherwise they will cancel their company registration License in Dubai as there were many complaints against country club. Here also Mr. Faheem lied and said they have refunded the AED6,000 already and balance amount they will refund but the actual situation was different as I explained above.

After so much of follow ups and visits, they given meeting date, we went to karama office to take a refund but there also they tried pressuring / convincing us not to cancel the membership and instead go for Bangalore plot buying option. After so much of suffering there was no chance to stay in their membership, we continued asking them for refund and told them that otherwise we need to go to Dubai economy department. So finally after so much of follow up When we got AED22,620/- cheque they made us to sign another letter saying that this is complete refund but the reality was different and took us all the originals back from us. If don’t sign this letter we wouldn’t have got back this cheque too. As they know that all the money is with them and customers hand is already under big rock, they made sure that customer who trusted them and paid such big amounts to them doesn’t have chance to move a single inch.

Total we have paid : AED31,500/- +1200/- = AED 32,700/-

= AED 6,000 /- 1st cheque

= AED 22,620/- 2nd cheque

= AED 4,080/- balance payment need to receive from country club.

The experience with this organization was pathetic, very big disappointment with customer service and false, misleading information and we lost our peace of mind completely. I don’t know why this people do this kind of things and it is again on foreign land. This is our hard earned money and I want it back.

I had become a member (Membership No CVAUH82KL30L3399) of Country club in their Abu dhabi office in 2015. Agreement was made for 30 years use of their fitness center in UAE and 5 7D/6N holidays at any Indian properties. Moreover we had purchased a land in Country condor ventures at Hyderabad. Initially there was a delay in getting land documents. But after complaining in Dubai Economic department (DED) they provided the documents. they had provided us additioanl 4 7D/6N holidays for compensating delay in land documents.

I was a regular user of their fitness center until 2019. Now it is seen that both Abu dhabi and Dubai fitness center has been closed. Also we just use one holiday property at Koadaikanal for 2N/3D and rest of Holidays has been expired. Company has agreed that if we could not used a Holiday in a particular year it will get renewed for coming year. But when I was in India I try to call their customer service but no response came. Also when I try to sell my property it was in a location farther than actual location promised and value was very low.

So I need to file a compliant for compensation for closure of fitness center and re in station/compensation of holidays. Also property value to be available for re sail.

I an Indian National, was working in Saudi Arabia for many years. I returned back on final exit from Riyadh due to health issues.

During my stay in Riyadh, one agent of Country Club approached me at the gate of Nesto Hypermarket and took my name and mobile number saying it is for a lucky draw and I will be contacted soon. This was in the end of October 2016. I received a call from the Country Club office within 2 days saying that I have won a lucky draw and there is a gift and I have to report to their office on 4th November 2016 along with my family to collect the gift. When I went to their office with my family they told us that we have to attend a small presentation and then we will receive the gift. They gave us a presentation about Vacation Club vacation packages and their resorts etc. The convinced us with a lot of offers and facilities and financial gain if we take plots at their upcoming resorts. We told we will come back later after having a thought over it. But they convinced us by saying that there is a special discount offer if we sign in and pay that day itself and later the charges will be much more. In that way I signed up for their vacation package by paying SAR: 25, 500 (Saudi Riyals Twenty Five Thousand Five Hundred). Within a few days again their agent called me saying that there is a very good launching offer for plots at Varna Bhumi, Palakkad and it is close to my home town and it will be a very good investment and source of income after I finish my job in Riyadh and go back on final exit. They again invited us to their office and gave a presentation of their resorts and convinced us saying the resort will be completed within one year (that is it was supposed to be completed by end of 2017). So I took two plots in that paying a difference amount of SAR: 15, 500. So I have paid them a total of SAR: 41, 000 (Saudi Riyals: Forty One Thousand).

Once they received their payments they started ignoring me and not answering to my calls or emails or messages. I visited their office personally several times to enquire, but they convinced me by giving some excuses. I was behind them for around one year on a daily basis and got the registration papers of the two plots which they had promised me to give within one month after the payment.

Unfortunately, I had to leave Riyadh on final exit due to health and job issues. Before I left Riyadh I had informed the Country Club Riyadh office about my exit plans and requested them to change my details like contact number and address etc. in their system so that I can login to my account from India. They assured me that it will be done immediately. Unfortunately this is not done until date and I am not able to login to my account till date. I contacted the head office Hyderabad, India to ask about this issue and each time they say transfer me to some extension and no one answers and the issue is not being solved until date.

I also called the Head Office in Hyderabad, India to ask the status of the new resort at Palakkad, Kerala. I was really shocked to know that their Management has no plans now to build a resort at Varna Bhumi, Palakkad and they have only sold plots to the interested. Before I left Riyadh, I was told that the work of the resort is in progress and will be completed soon. There is only barren empty land at the site now.

I am sending several emails, whatsapp messages and calling the agent in Riyadh since several months now but they are not responding to me in any way.

Some of the fake offers and facilities they offered us during their presentation are as follows:

3 nights and 4 days free stay at their resorts and hotels around the world per year for 5 years. But when we book there are many charges in many ways we have to pay which they did not specify earlier.

Free airport pick-up and drop service from airport to resort and back. But we had to pay for it which was more than 3 times the market rates.

Car with driver will be provided and we have to pay only for fuel charges. But we had to pay total charges which was also 3 times higher than the market fares.

Free breakfast - but we had to pay for it, which was also higher.

25% discount on food. But they are charging us a very high rate in advance when we make the room booking itself.

Free gym, swimming pool, club facilities for both male and females and children play areas in Riyadh. But only male gym facilities was available.

We will be given first priority while booking at their resorts or hotels. But when we try they say all rooms are booked.

There will be Iftar parties, Eid gatherings and other family gatherings and get-togethers etc. in Riyadh. But not a single event was organized while we were there.

In this way we were literally cheated by Country Club Riyadh. Also I found out that there are many other people in Riyadh who were also cheated in this manner.

Therefore, I kindly request you to take strict action against Country Club Riyadh and I humbly request you to please intervene in my case so that I can get my cash back (SAR: 41, 000). I am back in India on final exit due to health and job issues and I have no other source of income to support my family and children. I am unable to do any other job or business here due to my health conditions. So it would be very grateful from you if I can get my cash back (SAR: 41, 000).

Awaiting a favorable response from your end at the earliest.

I am a Country Club member. Country Club has closed its services in UAE, but they have not informed and they have not given any alternative to the members, i have requested to transfer my membership to India, but till no any support provided.

As many of the other consumers complain, country club staff brain washed the customer, inviting to their office by making a false claims and take the money . People never doubt about their intentions because they take you to well furnished office and glossy brochures to trap customers. During such incident, I purchased the membership in 22/09/2013 by paying 6600 Sar. I provided my Indian Address to send me the membership cards for me and my family. But was in Riyadh, i keep on calling and email regarding my membership card I talk to person name Rizwan, but they keep on promise that they will send me membership card but they never did till to date Sep. 2021. These are the cheater, when you ask for booking of vacation they will not provide the date of your choice, because you need to book months before, by this way all my free vacation expires without utilizing it. Anyone can understand with my incident i didn't get my membership card till Now. I email them with my details including my mobile number but they are not responded. SO DON'T GET INTO TRAP OF COUNTRY CLUB .

I have paid a sum of AED 25, 000 in 2015 and was forced membership within no time and my credit card swiped. Later did I realize that these guys are frauds when I came to know that none of them abided by their commitments and I never went for a holiday through them as everything that the sales person had committed was false. It was already late as the amount was already debited from my card. From then on till date there is no communication or correspondence about my membership. They have vacated their office from dubai and disappeared. Please help me someone.

Country Club and Country Condos is all about taking people's money by making false promises. They have duped my parents of a lot of money promising plots in return and have given nothing yet, it's been 5 years now. They are so unprofessional that they had not even recorded all the money we had given them. Luckily we saved check receipts and once we brought it to their attention they agreed that the money was with them. Red flag right there.

We got so fed up with their tactics that we asked for a refund on all our money, and we have heard so many excuses from them. Here are a few examples of their excuses

1. Your money is stuck due to bad economy.

2. You invested in Country Condos and that is different from country club, so you have to talk to them - a laughable excuse because Country Club and Country condos are both run by the same people. When we speak to country condos they say - your money is stuck due to bad economy. Truth is the owner Reddygarru has used it to live a lavish life in Hyderabad.

3. We are trying to get the money released, but upper management is not agreeing. When we ask to speak to upper management we are told not to worry and everything will be sorted by the end of the week. This goes on for months when no messages are responded to.

Finally, fed up, we told them to just give us some plots in return for our money, so we have something. All their plots are bad investments because they are really far from cities. But at this point we just wanted something for our money and wanted to close this frustration and move on.

We are currently in this phase of our struggle against this predatory company and its lecherous employees. My poor mother messages every day and gets only generic excuses. If anyone else is going through this then please reach out to me, so we can join forces against this heartless company.

I'm a genuine case and not a fake - I have emails, documents and proof of all my claims.

I hope Dubai makes an example of these guys. People will be way more willing to invest if serious action is taken against such companies.

I was duped by country club as they made me pay AED 28,000 for a package and now that they don't offer anything have suggested me to take their land offer from their sister company called County Condors. I have advised them that I'm in deep trouble and need my money back but they have said that they can't offer the money back. How can you take money for a service you don't provide. Such a fake company!

Hi I have taken country club membership in Decemeber 2014. At starting year i did not face any issue in bookings or services and they were also selling small plots for their company/division country condos (http://countrycondos.net) - I bought a plot which i registered. Over the years as confidence built with them I bought some 16 more plots but registration of them kept pending. Later, The team was unnecessarily asking for more payments then what agreed. Later they even closed the office in Muscat and now I find no one in Muscat to follow up. I have sent emails even to their head office in India but no action. It is becoming a big fraud or cheat. I have the payment receipts only for these plots but they never delivered the product i.e. plot.

Also they have closed their club service since last 3-4 years in Muscat so my membership is waste now - they charged 80 omr per year as maintenance fee.

I am going to file a criminal fraud/cheat case if no resolution soon.

Regards
Amit Kumar
Country club membership no. CVOM79CLUB30F2389

I joined in country club on 2013 in Riyadh office with the payment of 26,000 SAR, They have offered me a 05 year vacation plus 02 plots on Palakkad project in Kerala. Whenever I tried to book the vacations its was showing fully occupied or technical issues in their website so couldn't utilize the any vacations. Later on I tried to register my plots with my name but they asked me to provide two cheque leaf s with the amount of 50000 INR each, whenever I tried to check the status it was on process that`s what got the response from country club every time. Recently I visited their office & demand to provide the documents of my plot but country club informed me that its already taken back by government due to the delay in registration. So I asked the question again if it belongs to country club then how government is taking back and finally they accepted that property has been sold to someone who paid the double amount. I have paid 26000 SAR in 2013 & I haven't got any return or any benefit of their services from this fraud company. The Manger compelled me to take decision either to pay additional 23, 000 SAR to book a plot somewhere in Hyderabad or with additional 6000 SAR to extend my membership as part of their renewal process. Both options are not a solution to the paid amount which I already made in 2013 (7 Years from NOW). So I decided to move legally & get the supported documents to file the case in Riyadh court against the bluff statement from the most trusted Company like Country Club. I seek & expect help from my company for the legal movement against Country Club. Insha allah no one should be in trap as I have been through and hope to have a favorable decision from court

I took the membership on county club on 2015.. I try to contact country club and no answer from there side.recently they contact me and said they will convert the membership amount to property in India but I am not interested I paid 35000dhs.I not used any facilities over there..
I contact suhan .he is the man deal with me before.now he saying you can file the case against country club he doesn't care
He told me sumaletha So are you the money and by him
My contact number--[protected]

I filled fitness quarry in LuLu Riyadh mall, after that i got call from them even after telling i am busy i got many calls and forced to go to meet them, during discussion they talked about holiday package, fitness offer and when i told i am not interested as i will move back to India and i am away from regular sites of country club that told we can get it for you in your location and they promised all was talking as if they are only for customer service, after that i payed 15000 SAR . i was busy in my work i did not check for any services thay provided . once i visited Riyadh CC fitness center it was such a worst experience . when i went and contacted the representative . he did not showed any response, he told he is busy busy . and he gave customer care number . He is one other extreme when i went and complained he aske me to extend membership for 30 years which is good . i told i need to cancel the membership . but he told not possible when i told i am moving back to india i need the fitness extension in my place as your team promised . after sending mail as he instructed i did not get any mail reply, if i call from |India he is not responding . i lost 15000 riyal, i have all the mail and whats app msg from representative . really fake promises and bad behavior, i can give all details about my membership and the representatives number and msg details .
please help me in canceling and refunding my money .presently i am in india and india CC is not responding to my quarries saying you need to close this issue from Saudi only. pleas help me

I took membership in 2016 since that I never used it. I know I was cheated but was helpless in making claim. During my visit and entering I to membership they allotted me compimentary land in varnabhoomi Kerala but they have charged me AED 55000 including membership. They promised me that in 3 years they will built resort there 1bhk or 2 bhk and they will use it for 3 years and after which it will be handed over to us which was completely fake. Now as I read cases on the net I would like to get refund of my money since I never used their any services. Request you to please help me in getting the settlement.

Regards
Krishnan Nair

I am from oman. I was lured into purchase of a package as above. On the first experience of holidays utilizing the free vacations after paying 5400 plus rupees, what I found was trash offered to me which I straight away rejected by calling the manager, which magnanimously reimbursed a part of my total cost to stay somewhere else.
On returning back I opted and wrote to company for surrender of the package and reimbursement of amount I have paid. For more than 3 years they are testing the patience and nothing is happening. Recently I went to their office as a trial to book a vacation, which I have never availed so far. None of the people in office could help me on the contrary they have tried a new fraud by offering to absorb the cost of this package into some new purchase of real estate. They feel that a customer can be duped again and again.

Three weeks back, while returning from LuLu Hyper Market Al Khobar, Saudi Arabia with my family, I was approached by a person who claims to work for some tourist club and asked me to fill my details in a form. I filled the form and returned to the person. After that I received a call from M/s Country Club, Al Khobar office, saying that I have won a free vacation trip to any tourist attractions in the world. They also informed that I have won a free gift and invited me & my family to attend a "presentation" about their company. We decided not to go for this first and they also stopped calling us. I have been called many times to attend their presentation and collect my free gift and free tour package.
Though reluctant, I and my family decided to go to their office and see what they have to offer. What we saw there was a very nice office and very well dressed executives. We saw also few families like us who have been called. We were taken to a hall and were made to sit for a presentation. It was a one-to -one meeting/presentation by one of the salesman named Mr. Prasheel (same scenario for all other families) and Mr. Ashish, Line Manager Mob:+966571781988.
These salesmen started talking about M/s Country Club, its offices, resorts, etc.. and they showed lots of pictures, some reference letters and some vedios etc.. We were made to sit for three hours and mind washed to accept the offer. Their offer is something like this,

1. Free accommodation (only) for 2 days for family in any of their hotels/ resorts across all over world, for three years
2. Lifetime VIP membership for me and my family.
3. 2 gram gold,
4. One way flight ticket to Dubai for me and my family,
5. Their conventional/party hall can be used 3 to 4 time in a year, only electricity bill to be paid by the user. This can be even given for rent and rent can be taken by member.
6. VIP passes for functions such as Jeddah festival, Khobar festival, etc
7. Life time access to reputed fitness clubs,

Mr. Ashish is telling now, one way flight ticket was not promised for my package.

After a marathon presentation of three hours, I decided (sort of forced) to take the membership and pay the money. Now second person Mr. Ashish came with a contract and asked me to sign it. Before I sign, they asked my credit card I gave the card and they took 8, 400 SAR, as total amount. They gave me the receipt and contract to me and we came back to our home after few minutes.
I just Googled reviews about country club, oh my God 90%bad reviews.

After analyzing all these things, I have decided to cancel my membership and took my money back. So I went back to their office and informed them about my intention. They told me they can not refund the amount.

So I am planning to take legal actions against these in KSA.

My email Address is [protected]@gmail.com,
My Mob Number: [protected]
My Membership number is CVDAM79KLS3S1823

I have subscribed a membership of Country club in May 2019. I have paid 8, 900 SAR for the membership.
The following benefits are promised at the time of payment:
1. 3 nos of country club holidays (in the properties owned by country club)
2. 5 nos of Dial And Exchange (DAE) holidays (anywhere in the world with the international associate of Country club)
3. 5 star above accommodation for the above 8 holidays with free breakfast and dinner + 50% discount for lunch, airport transfer and driver cum guide for site seeing (fuel charge for site seeing to be paid)
4. 5 years of use of Banquet hall available with Country club properties (2-3 times in an year)

Only 3 Country club holidays are mentioned in the contract signed. They promised me that remaining points will be confirmed along with the membership kit that I will receive in 20-30 days time. Country club took about 2 months to issue the membership cards. But didn't receive any membership kit or any kind of confirmation on the promises.

Then I contacted the customer care department for the booking of my first holiday. I asked for 3-4 options, nothing was available. They said all properties are under renovation. Unbelievable answer. When I insisted on getting a booking, they promised me again that they will send me a confirmation with 10-15 days. Now it has been 35 days. I have called them about 20-30 times. Still they haven't sent any booking details.

I am very much unhappy with the services.
I saw a lot of negative reviews about Country club online and I would like to cancel my membership.

I am expecting that there will not be much issues in getting the amount back.

Regards,
Rijo Jose