Country Club Hospitality & Holidays
Reviews and Complaints

Dear sir,

following is the description of the incident that I have gone through with a company called “country vacations, a division of country club (i) ltd.

On 30/3/08, I got a call from a girl named "kishori". she told that there has been a lucky draw which has happened and I am one of the lucky people who will be receiving a dinner set, a week accommodation. to receive the gift, I and wife had to visit their office.
So, I and wife went to visit their office for receiving the gift. when we visited that place they told me that they will give a small presentation so we agreed to it. at the presentation they (sweta, mr. asif and mr. hemant) told us about lots of offers for holiday resorts. there were several plans. at that instance, the offer was looking good, so, we confirmed for their 30 years plan worth rs. 2, 05, 000 (they reduced it from 2.5 lakhs, in fact, people has been offered for rs. 1.25 lakhs also.) which included a land of 2000 sq ft at kolad. I was not ready for this offer.
at the same time, I was told about emi scheme from icici credit card for 24 months. as I was not sure they convinced me by saying that you can sign the slip and you will receive confirmation call from icici bank and our head office and I will have option to revert back. so, I signed the credit slip for emi for total amount of rs 99, 000.
When we reached home, I got 2 sms from bank about deduction of 50, 000 and 49000 respectively. this was supposed to be paid in 24 equal installements without any intrest and processing changes.
But when I checked my online account statement (it was reflected after 2 days of transaction), it showed me the deduction of rs16, 666.66 and rs16, 333.34 respectively as advance emi. I spoke to my bank also. they told me that the merchant has deducted 8 installments as one emi and rest amount will be deducted monthly as two emi of rs 2083.33 and rs 2041.67 respectively.
So, I got alert and analyzed the situation. I opened my laptop and searched for the company’s review. there were so many customers suffering throughout india. I got shocked that the company is fooling so many customers and I became one of them.
Now, I started to go through the agreement paper. I found out that there are several things which were not told and not legal as far as consumer rights are concerned. we felt cheated by them. following are the points on which the company has failed and created fraud:
1. they have conspired against innocent people like me by offering free gifts and calling them to office to mind wash and sell their illegal product.

2. one rule says that “the agreement is not cancellable.” it is not legal to have an agreement which can not be cancelled. the customer has every right to resist and boycott any person, goods or services in the event of conflict with consumer’s interest”.

3. when I wanted to talked to my parents before making decision they tried to stop me by giving different types of arguments like
A. we have explained 2-3 hours of the product and they will not understand (in fact, they would have understood the wrong motive.)
B. you purchase the offer and after 18months, I (mr. asif, manager) will purchase the plot itself in 1 lakh.
C. this is the best offer we are giving and it is only for today. if you find any better offer we will offer you the same.

4. this offer was only for off season. they hide this information very cleverly.

5. the money was supposed to be deducted only after confirmation from me by icici bank and merchant’s head office. but they deducted it with in ½ an hour.

6. they told me about the emi scheme and monthly installment but 33 thousand has been billed immediately. this is a case of fraud relating to the financial transaction.

7. all the agreement points are one sided only. there is no rule which gives any option to customer to revert if service is not found good or customer can ask for his rights.

On 31/3/08,
I reached to company’s office and told that I am not willing to go for it. I gave all the above told reasons as well as my personal reasons to convince them. but they refused to cancel or refund my amount.
I returned all the gifts they had given. the branch office promised me to talk with senior managers and let back to me with in a week. but nothing has happened till now. whenever I try to call them they are just refusing to talk.

They told only 2 options are left with me:
1. if I do not pay the rest of the amount, they will return only 20 % that too after few months.
2. I will have to find someone (friend or relative) who is willing to take that package and they can transfer the package in their name. and I will get my money back. it clearly meant that they want me to fool others like they have done it with me. I am not a cheater who will recommend this to anybody in this world.

It is not legal in democratic india for the companies to create a legal document which can not be cancelled. does not it break right of freedom of a human being?

I would like the company to return the money as soon as possible. else I will have no option but I will have to look out for some other alternatives like consumer court, media, police, etc...

I am having sleepless nights and stressful days since the day I visited this company. as a citizen of this country, I would like to bring this wrong act into the notice of all indians. please do not get into the trap of this illegal act.

I have been chasing them but those company professionals are not at all responding to my calls. I have sent multiple mails to their branch and corporate office but there has been no reply from them. at this juncture, I am feeling helpless.

This is also to raise the concerned authorities to take action and stop such kind of companies to deceive people like me. they not only hide information, misguide but also doing crime which is going unnoticed.

Its been three years since we took (5 of us) country Club membership and till date some has not even received the country club membership card and not able to visit the club with out the membership card. The Plot offered along with membership is big 6.

You call the GM of the company he its just ringing tone noe one care to pick up the call.

When we personally went to the office one of the representive ran away hearing we are there to ask the staus and other always show to the one who is not available there.

We ahve paid 99K and some of us paid the 10K for the plot which is still in papaers for some for some it is dream.

Fight is ON...

Ihave a 2006 Dodge Ram 1500 4X4 Quad cab. I have had this truck back to the dealer many many times for numerous problems such as;s Speed sensor,Brake rotor vibration, Cruise control, ABS Air bag recall, Seat belt recall, Front drive shaft {for vibration} Front wheel bearings, Transmission valve body, Re-program computer @ update soft ware, Replace front seat cover, Re-finish hood @cab of truck {paint peeling}, Change fluid in transfer case {for vibration} Replaced shift motor in transfer case, replaced complete transfer case assembly {for vibration} all of this happened and the last repair date 1/29 08 with 7,616 miles. Guess what The vibration is still there! Since that time I have been asked to bring it back for a factory rep. to drive it, he did not know what the problem was , so a Chrysler Engineer Trent Davenport drove the truck and told me that this was not the first one that he had driven with this problem. He said that he would put me on an "VIP list" so if Chrysler ever figured out what the problem was that " I would be the first to know" Since that time I have had the truck back twice to get a seat back release ratchet replaced. Guess what ; still not fixed parts wrong and the correct one on back order! Seems to me that they had no problem taking the money when I got the truck, but now I guess customer satisfaction is no longer important ! My advice as a ripped off, ticked off, put off and soon to be "Former" customer of Chrysler Corp. And Country Club Chrysler-Dodge of Route 19 South Clarksburg WV 26302 " BUYER BEWARE "

I spent $11,347 with this company to do a complete landscape design and irrigation with St. Augustine grass in the front yard and Bahia in the back with 98 viburnum bushes surrounding the perimeter of the back yard and seminole chips, a palm and 15 sheiflera in the front yard.

INITIAL COMPLAINTS:

1. They did not spray the yard after they pulled up the old grass. I told them I was concerned about weeds and Bermuda grass growing through the new sod, but Ed Stein, the designer and project manager, assured me this wouldn't be a problem.

2. The Seminole Chip rock sample was orange. When the two tons arrived at my house, it was pink. I was told it would change color after being exposed to the elements.

3. The Bahia sod was laid very loose with 1 in gaps in some areas. I was told it would grow together in a short time.

COMPLAINTS AFTER 3 MONTHS:

1. After three months of $300+ water bills, I called Country Club Sod and Irrigation and asked them to please take a look at the irrigation system and make sure there wasn't a broken line or something causing the water bill to be so high. They told me the irrigation specialist would contact me. After a week of several calls pleading with them to send someone out and no response, I fixed the problem myself. They did not install the irrigation valves correctly which led to my meter being fooled into thinking I had my water on full blast 24/7. I tried to resolve this for three more weeks, but no one would return my calls. I estimate this mistake of theirs cost me about $500.

2. Just as I suspected, weeds began to grow in the areas between the Bahia sod and it never evened out. Bermuda grass also began to show up in the St. Augustine grass in the front yard. This is clearly a result of not spraying and killing everything during the tear-out phase. I estimate this has cost me more than $250 in specialty lawn care from Dr. Jack's over and above the several hundred dollars I spend with them for maintenance.

COMPLAINTS AFTER 8 MONTHS:

1. The rock is still a dark red and not even close to orange.

2. I began to get a hole in my front yard and side yard. After further inspection via digging a larger hole, I noticed the lid of my main septic tank had been moved leaving a 1" gap for dirt to fall in. Further, the secondary holding tank lid was broken. The most frustrating part of this is that I personally exposed the tanks to show them where they were located and to not drive their tractor on them. Further, I asked them to please check the tanks before laying the sod to make sure nothing was broken or moved. I was assured they did and now I find out 8 months later that they didn't.

This has cost me another $500.

Once again, I called and was told by one of the new owners that they weren't responsible for the damage their company did to my septic system 8 months ago. I was also told that they would possibly be inclined to help me to get repeat business, but since I did my entire yard, they can't expect any repeat business, so, they didn't see why they would want to help me.

During the conversation, the new owner displayed an attitude of arrogance, combativeness, and downright poor customer service.

Her suggested resolution was that I spend more money with them at "cost" for them to fix the damage they caused.

I told them that was unacceptable and I asked them to please send someone out to access the damage and to offer me a better resolution. After a week, I still haven't heard from them.

THIS COMPANY AND THEIR NEW OWNERS ARE NOT WHO I WOULD DO BUSINESS WITH EVER AGAIN. I RECOMMEND ANYONE LOOKING FOR SOD AND LANDSCAPE IN THE CENTRAL FLORIDA AREA TO STAY AWAY FROM COUNTRY CLUB SOD AND IRRIGATION.

Mail sent -
Date-16/01/08
Subject-Kindest Final request
To - [protected]@countryclubmail.com

Kindly take this as my final resort for solutions towards my loses incurred in getting into any kind of relationship with Country Club.
I signed my membership in 2007 July/Aug sometime. I was promised a great service, facilities, benefits and regular updates.
I paid using my Credit Card-ICICI.
Timeliness is one thing I was very particular about while signing up and stated clearly that do not commit any time if it is even difficult, give me last time and deliver and I am happy.
I was promised lots of things with 7 to 10 days deadline.
I received my Card/s after 20 days and since then NOTHING AT ALL.
I was leaving for Germany in Sep’07 and hence after 10 times request an executive was sent from Amrutha Estates to collect my Rs. 10,000 cheque so that I can atleast get my piece of land, which again was promised to be done within 7 days and the original Bill/receipt within 2 days.
I kept calling the executive/Customer Care/Amrutha Estates, (AE-Vidya-[protected], AE-Devendra-[protected], [protected], [protected], [protected], CClub-[protected], [protected], [protected], [protected], CC-Ishak-[protected], CC-Suresh-[protected], CC-Executive-Karthik-[protected]-[protected])everybody from Germany but was always promised it would be done within next 2 days.
I was back in December ’07 and again contacted all and the same promises but no action.
Finaly one day on continues calls/requests I was informed by Priya/Vasukhi at Amrutha Estates that my cheque had bounced for which I told them to send the bounced cheque back and I would hand over the new cheque immediately. I would need to check with my Bank as to why the bounce as Rs.10,000 not being in my account is not possible. There anyways is never a call from CC/AE for anything and on my calls, 6 times an appointment was made that the executive would meet me and never that happened and finally Vasukhi again tells me that she has still not got the bounced cheque so could not send the executive and absolutely no coutisy/responsibility to call me up to inform that. Then she informed within 2 days she would collect the cheze and fix time again. I have been calling since then but no response. Now it is again almost 45 days and still no action.
Now, on front of my membership I just have a card that’s all, I do not know what all I am entitled to towards this membership which I can avail, events, news, offers, etc. Was planning to come to my Club for Christmas/New Year with my wife I kep calling all to give me some details in writing so that accordingly I can sit with my wife and finalize but no details at all.
There are lots more, on calling up the executive they say what Country Club we do not work there. Every 15 days the same mobile numbers says out of service, the Executives/CC people all talk VERY VERY Rudely, etc etc etc, the list of my Mental/Economical Distress caused by Country club can go on and on.
Respected Sir?madam, kindly think if the same would have happened with you at some place what would have been your situation/Action/Steps and revert.
Seriously telling, I have lost all my Trust and liking of the big name - Country Club.
I as gentleman look forward for a gentleman’s damage control/action.
Will all Respect and expectations.
Thanks & Regards,
Rajiv Dalmia
BLGCK414B
Mobile - [protected]

The board of Woodfield did a lot of hanky pank stuff to keep us from getting the money which we
legally were owed for our full membership which we resigned in 2000. After 7 years of a stressful lawsuit we just gave up. I know for a fact that dozens of other people fell victim to the shenanigans of this club . I think some sort of government supervision should b e set up for so called non-profit clubs. I would like to hear from others with similar problems and maybe 60minutes or a local institution could do a story to warn new retirees who are anxious to invest their hard earned cash in the sporty social life in florida.

The country club has started selling their fraud products in Pune city. They are luring the customers with false promises and gifts. They are asking for signs to run the credit card transactions without your knowledge. They will take the credit card numbers for "checking the credit limit" to see whether you are "eligible" for the offer. Then they apply pressure selling tactics to get the application filled. Once you fall in their trap, you are not even answered over phone.

Beware of this fraud company!

The representative have cheated. They promised to get the details of the supercool member. taken the authorization of the card. Promised that the card will not be charged before the benefits are agreed. However, cheated by charging the credit card.

Send more than 5 letters to the person incharge. Called 20 times. but not response.

APPEAL : i understand many people have been cheated the same way. Pl send me the mails and we all can collectively file the legal case against Country Club.

This is to alert you about the fraud and cheating activities of the Country Club from the following address:

Managing Director
The Country Club
273, 1st Main, Defence Colony
HAL, 2nd Stage
Bangalore 560038

1) This company sends its staff to consumer’s homes to lure them with country club membership against huge membership fee. They promise life membership and 1089 sq. feet of land free at Coconut Grove.
2) The Coconut grove that they state is at 50 Kms, but actually it was found to be more than 100 Kms away and without any infrastructure when the consumers visited the place.
3) The company swipes the credit cards of the consumers in their homes and later fills in higher amounts and deducts the money to the maximum credit limits.
4) There are hundreds of complaints. Following are the consumers who have been cheated in one month:

Mr. Subroto Ghosh of Bangalore (Tel: 080-[protected])
Mr. B. V. Mohan of Bangalore (Cell: [protected])
Mr. Harsh Vardhan of Bangalore (Tel. No. 080-[protected] / [protected])
Mr. Pranav Kumar Singh of Bangalore (Cell: [protected])
Mr. B. Venkatesh of Bangalore (Tel. No. 080-[protected])
Mr. Vivek Butyani of Bangalore (Tel. No. [protected])
Mr. Arun of Bangalore (Tel.: [protected])
Mr. Vivek of Bangalore (Tel.: [protected])
Mr. Ravi of Bangalore (Tel.: [protected])
Mr. Somanath Hawargi (Cell.: [protected])
Mr. Rajendra Singh (Cell.: [protected] / [protected])
Mr. Rami of Hyderabad (Cell.:[protected])

For complaints against Country Club, send mail to [protected]@sify.com

This is a complaint against irreponsive, cheating country club -chennai. The following is one of the written letter to country club executive, preethi. Her mail id is [protected]@countryclubmail.com, [protected]@countryclubchennai.com on jul'24, 2007. But no response sofar from anybody including stupid-ravi prasad-countryclub chennai branch manager. "as a distinguished customer, i am starting my conversation. This Pathatic incidence happened on may 27th. One of your executive "mr.Venkatesh" from chennai called on may 27th and informed that there's. An offer from country club which is "a membership with plot" they Named it as "mr. Cool". They have informed that the plot i.e., "mango grove" falls in the State of "tamilnadu". I agreed and asked your executive to contact next day. Next day, i have signed your contract and gave all my credit card details. Till the point of time he has not informed that this falls under "a.p". Your people collected all the financial information through my credit Card from me and at last i was informed that this falls under "a.p" through irresponsible "mr. Venkatesh's team leader". I have declined. That proposal and asked to cancel my membership by sending e-mails and courier. But there is no response even after ten days. At last i have meet your chennai's v.p "mr.raviprasad" about this. But he never ever bothers about the customer's satisfaction instead concentrating on his target.

I am so disappointing about your response. At last i have understood that there is no single responsible person to handle a customer's issue, mainly focussing to suck other's blood. I have cleared all my transaction and payments on 5th july 2007. But still i haven't got any "welcome kit" from your people. No body ever turned up for any concern. I have called your country club chennai's people nearly 22 times, no body ever turned up. Whenever i call your people disconnecting the call. I spoke to marketing exe. Venkatesh team leader, customer service exe.mary, rohini, sonia and v.p ravi prasad. I am cleared that i will not stick as a customer ever as your country club member. I have sent several mails, courier, directly walk-in to chennai's office. The only reason i was forced to stay as your customer, since you have my money. I feel you have cheated a customer by giving wrong information for promoting your business. I will be happier person if you cancel my subscription and dispute all my charges.

I am sure no body will turn for this letter too, since i have asked my money back and your's look like a government office. I have explained everything to my family lawyer. I am waiting for a week, if i didn't Get any reply; you have to face the consequences. But remember, if there is any chance to meet your customers, i will not forgot to mention how you have cheated me.

This is for public awareness to not to join membership in "country club".

Both me and my brother were fooled into becoming members by giving exclusive commitments and privileges. We have now filed a complaint as stated below.

The letter stand as follows:

When my brother Anand M Shah spoke to Mr. Ali at the Customer Care, Country Club Vacations, he was told that they were helpless in this matter, 'cause we do not have a proof in writing that we were given commitments by you employee Sadhu Santosh (I guess he is a Line Manager) to enjoy the privileges as written in the enclosed letter.

Do you think we are fools that from the same family both my brother and me have taken membership by paying an upfront payment of Rs. 30,000/- to Country Vacations. Firstly my brother became a member on 23rd April' 07 and then when he mentioned about these exclusive benefits, I spoke to Sadhu Santosh in his presence and was convinced to become a member as per the exclusive commitments and privileges enclosed in the letter. At the said time in your hotel - Amrutha Castle, believing that this could be a joke, we again and again asked him the same and Sadhu Santosh was firm in his commitments.

Are you not aware of such fraudulent employees like "Sadhu Santosh" who commit such kind of privileges & statements to make members for your club. It wouldn't take much time to publish his open book with the newspapers along with his photograph if he does not revert back to us by next week.

Mr. Ali asked my brother to speak to his manager Mr. Rakesh Kumar Singh and see what can happen. We are not here to see what can happen, we became members to enjoy the privileges committed by your employee Sadhu Santosh.

At this point I expect Mr. Rakesh Kumar Singh to arrange a meeting between your sales personnel "Sadhu Santosh", himself and my brother "Anand Shah" and me "Samir Shah". If this does not happen, kindly reimburse our amount that we have paid to become members of the club and close the chapter.

With regards to Sandhu Santosh, if he does not get back to us, this mail would go to various parties including your Managing Director / Chairman Mr. Rajeev Reddy and the concerned board members. This exposure would just not be by emails, we would send registered letters across to ensure that anyone and everyone would know what kind of FRAUD is implemented openly to make members for your club.

If you do not revert back to me at the earliest, I wouldn't mind spending another Rs. 30,000/- to expose this kind of fraud across various segments of the Market and Advertisers with photographs. This would also go to Newspapers like Deccan Chronicle and Times of India.

In my worst dreams I would have never expected a listed company in Stock Market, like Country Club / Country Vacations would employ such fraudulent people to promote memberships by means of absolute false commitments.

I have been getting marketing calls from country club every single day. Something I get about 3 call in day. Repeated complaint to the manager has not helped me in anyway.

People beware!

I purchased the membership of Country club almost 2 months ago and all that they promised was false. They promised so many things and their customer service so bad that they even after calling they don't respond properly. They promised to give a free plot for the members and the plot that they gave me is in Andhra pradesh not even karnataka. They promised that they are giving the plots around Bangalore and turned out to be more than 90 kilometers far from Bangalore.

After knowing everything, called up the bank to cancel the payment or reverse the payment, but they too refused. Here the Bank involved is ICICI. They told me that the country club only should reverse the amount.

Talked to the Country Club Manager Irshaad. He was so rude and didn't help at all. Me and my friend had taken the membership and both are facing the same problem. Both contacted the manager and told that we would like to cancel the membership and he said the membership will not be canceled.

Beware!

I recently bought a membership with country club and Paid 1,25,000 through my credit card which was provided by CCIL and HDFC tie up with a confirmation from CCIL that it would purely Interest free EMI's and no advance payments.

Now while I have taken the money from the bank they are asking me to pay 10 EMI's in advance to bank i.e. 45,000... while I have complained this to the CCIL Sales guys and his manager they state that they cannot do anything about it...

I am really pissed out with the kind of support and wants to close this membership as this my first month with them and with such kind of behavior and support not sure how they will come back in the later years...

Can someone advice me on Mr. Reddy (CEO CCIL) ID so I can file a complain and close this membership... I don't want this if they can't close this issue with HDFC.

I had a membership with this club after paying 10000 rs which i haven't used in the last 6 years and canceled the same more than a year back with out any recovery of the deposit. Despite this i get 3-4 calls every day trying to sell different schemes stating i am a member. For the past 6 months i have patiently told every agent calling that i am not a member & i am not interested. The call still persist at every possible hour of the say & night.

This is absolute harassment & infringement of a person privacy. Please take/advise action.

I really have a bad experience with the country club. Its certainly not a good company to be with. Before getting the membership they promise a lot, as soon as they get the membership and money they avoid you, not just the sales guys but also the managers. They never deliver what they promise.

I CAN SAY THEY ARE A HOAX COMPANY, AT THIS RATE THEY ARE BOUND TO CLOSE SHUTTERS.

We took a membership in December from the marketing executive called Deepa. She used to call us everyday to take membership. Now after we have upgraded the membership and we have already paid half the amount we have still not received Allotment letter. She never picks the call even if she picks she tells she will find out and call back. It is more than 2 months she has called. Today when I called her colleague picked the call and told she won't come to office 2 days since she is not well.

I tried calling her Manager even he did not pick the call. Very Very irresponsible. I am planning to go to consumer court if there is no refund made to me.

There was a country club ad in TOI a month ago regarding condos at coconut groove near tumkur, stating that one can own a condos for 10 lac rupees & also there would be a rent back scheme. On calling, a representative came the same day & made many assurances such as an assured rent of rs15ooo per month.he also committed that the club would give the same in writing on a stamp paper.The club also assured to refund the initial deposit of rs1lac with interest if they fail to stick to their commitments. After collecting an initial payment of rs1lac, the club is now denying an assured rent option & have also added maintenance cost of rs9000 per month.

After this shocking news we decided to clean hands from this venture & asked for refund. Ever since, the club representatives are avoiding phone calls.

I am one of the existing member of the Country Vocation, Country Club India limited, psl pls pls don't go for any of the membership with these companies they are totally sick, they very very slow in process, they are not reliable, they come up with lot many plan once you give the money they will forget you.

Harish.

It was committed on taking the membership Mr. Cool for INR 1,15,000.00 in Bangalore India, that this membership is valid across all country clubs and their affiliated clubs across India. All facilities can be used 'Free of any costs' other than food and accommodation. And plot of land which was said to be 'C9, Country Grove Phase XIV near Tumkur is blocked under my name.

Now after 2 months of getting the membership I have still not got the allotment letter for the plot.

I feel cheated!