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Course Hero

Course Hero review: Unjust revoking of tutor account

M
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10:06 pm EST
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I have been a verified and experienced tutor at Course Hero for more than 2 years. I have answered more than 700 questions with an average of 90% helpful rate. Students love my solutions because I explain them simply and thoroughly and I am always available for any clarification they might need. They love my solutions and explanations so much that they even have offered me to pay much more outside the platform and also to work for them. But being a true believer in Course Hero's Honor code, I have always denied any such offers and always adhered to the code and rules of the platform. But lately this site has been very unfair towards tutors like me. There are many students who give bad remarks even after I provide them correct and accurate solutions. I even offer them to provide any and all clarifications. But they give tutors bad remarks anyway. And this site who should be unbiased, doesn't care for tutors and their pleas. I was put in probation 2 weeks back and I accepted it even when I knew it was unfair but now they have revoked my rights to answer questions. I love solving questions and helping the students, but this site is denying me to do that. This is where I draw the line. The questions for which I was put in probation, were solved correctly and accurately by me. The students had problems with the site mechanism. Most of the questions in concern were rated 'Helpful' because they were correct. But even then my account's access was changed and I am denied from helping students. This site is being very unjust towards tutors and it won't be long before it destroys the reputation of this once great education site. Moreover, even after many attempts at contacting the tutor support, there is no reply from them. This is just SHAMEFUL!

Claimed loss: My accounts rights for solving questions was revoked so that I can't answer any more questions. Students love my answers and by doing this, Course Hero is hurting the students too.

Desired outcome: I would like the rights to answer questions using my tutor account back. I would also implore the company to be more attentive towards the tutors.

Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.

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Jan 12, 2024 2:34 pm EST
Course Hero customer support contacts
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Hello,

Thank you for contacting us through Complaints Board. I can understand your frustration regarding the issues with your Tutor account. We see that your request has been received and is being handled by our Tutor support team. If you need anything further please reach out to the support team directly and they will assist you as expeditiously as possible

All the best,

Customer Support.
Update by Manas2000
Jan 12, 2024 9:58 pm EST

Do you people have only one reply for every query? It looks like you don't even care enough to address concerns of the tutors. It seems like the replies are given by a bot. It is now clear that you have no concern for tutors and mark my words, it will be your downfall. I now have no choice but to take this shameful matter to the social media and show the world what kind of service Course Hero truly is.

Jan 17, 2024 5:56 pm EST
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Thank you for your reply.

At this time we do not have the ability to service your request on the Complaints Board platform. Furthermore, we already see that you are in touch with the team who will provide you a final decision on the request which has been made and there is no one able to override this decision or change it.

If you need further assistance we request you reply to the team which has already been in contact with you via email, as they are the only ones who can assist you moving forward.

All the best,

Customer Support
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This complaint has been resolved automatically due to user's inactivity.

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