I have been a verified and experienced tutor at Course Hero for more than 2 years. I have answered more than 700 questions with an average of 90% helpful rate. Students love my solutions because I explain them simply and thoroughly and I am always available for any clarification they might need. They love my solutions and explanations so much that they even have offered me to pay much more outside the platform and also to work for them. But being a true believer in Course Hero's Honor code, I have always denied any such offers and always adhered to the code and rules of the platform. But lately this site has been very unfair towards tutors like me. There are many students who give bad remarks even after I provide them correct and accurate solutions. I even offer them to provide any and all clarifications. But they give tutors bad remarks anyway. And this site who should be unbiased, doesn't care for tutors and their pleas. I was put in probation 2 weeks back and I accepted it even when I knew it was unfair but now they have revoked my rights to answer questions. I love solving questions and helping the students, but this site is denying me to do that. This is where I draw the line. The questions for which I was put in probation, were solved correctly and accurately by me. The students had problems with the site mechanism. Most of the questions in concern were rated 'Helpful' because they were correct. But even then my account's access was changed and I am denied from helping students. This site is being very unjust towards tutors and it won't be long before it destroys the reputation of this once great education site. Moreover, even after many attempts at contacting the tutor support, there is no reply from them. This is just SHAMEFUL!
Claimed loss: My accounts rights for solving questions was revoked so that I can't answer any more questions. Students love my answers and by doing this, Course Hero is hurting the students too.
Desired outcome: I would like the rights to answer questions using my tutor account back. I would also implore the company to be more attentive towards the tutors.
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Do you people have only one reply for every query? It looks like you don't even care enough to address concerns of the tutors. It seems like the replies are given by a bot. It is now clear that you have no concern for tutors and mark my words, it will be your downfall. I now have no choice but to take this shameful matter to the social media and show the world what kind of service Course Hero truly is.
This complaint has been resolved automatically due to user's inactivity.