Course Hero
Reviews and Complaints

This is about question_id=[protected].

Today I've received something on your site. The student marked my submitted answer as UNHELPFUL but he/she is asking for CLARIFICATION.And the thing is the question he is asking for CLARIFICATION is not even in the original question!

Should I answer it or not since it dragged my ratings down?! Should I answer the clarifications, will the Inconsiderate and Notorious Scoring of CourseHero restore my rating from 93% to 96%?

PLEASE BE CONSIDERATE to TUTORS COURSEHERO! AND TELL THE STUDENTS to stop marking UNHELPFUL when they're adding ADDITIONAL QUESTIONS which is not even in the ORIGINAL! I WISH THAT TUTORS CAN REPORT STUDENTS like that!

YOU KNOW what I'm trying to maintain my current Rating 96%. It will take a couple of several answers with Helpful rating to reach that score but a SINGLE Unhelpful Remark will drag that score down to OBLIVION!

I am Ashrafun Nisa who works as tutor on course hero. I received an email on Nov 3rd that my account is temporarily disabled due to unusual activity which I am completely unaware of & was asked to re-verify my account on given persona link which was already expired on Nov 3rd . I got a new persona link after complaining for 5 days on Nov 7th & I successfully completed the verification process on Nov 7th at 5 am IST .

But I have not received any response or update from support team yet . I am unable to access to my account since Nov 3rd .

Email Id - [protected]@gmail.com

I am Ashrafun Nisa from India and I worked on course hero platform as tutor . When pending amount was going to be available from Nov 4 for withdrawal but they temporarily disabled my account for no reason on Nov 3 stating to re-verify on given link and the provided link was already expired and now it's 5 days but not single response is received. I have not received a single penny for working 11-12 hours daily on this platform. Kindly look into the matter and help me to regain my account and my payment.

On October 28th, my account was temporarily disabled due to an alleged violation of the Terms of Service, which I am certain I did not violate. An email was sent to me to verify, but the link is no longer active. There has been no response in days for any update. I have earnings that need to be withdrawn, but I can't even get my hard-earned money. Could you please assist me with this?

I can't verify my identity because of the expired link.

Greetings,

I am feeling so down and frustrated after putting a lot of effort to provide quality answers for students, even sharing my precious notes for them to understand better the topics only to be thrown away just like that. I am aware that I answer a question that has little data, that's why I told the student to provide me further data so I can help answer the question because I have expertise in the topic that the student is trying to ask. However the Course Hero team branded my answer as fake and spam. And just like that they sent me an email that I can no longer answer questions but I can withdraw my remaining earnings. I have 95% overall helpful rates with over 90 questions answered. I am literally crying typing this complaint. It's not all about money I feel like I'm not good enough as a tutor by the way they treat me after all I had done for the students.

I am hoping that they give me a chance and they review all my contributions to their platform.

My course hero account was blocked, but there was a message that I can withdraw my earnings after it reaches $20 but when I tried to withdraw, I am unable to do so because it says that my account cannot be verified using sms. I have attached an image for better clarification. I contacted the tutor support team but they told it is not a system issue and they asked me to type the number correctly. I tried several times with the correct number but still couldn't withdraw my earnings. Please help me.

This is my email address that I have registered my course hero account mubeena.[protected]@gmail.com

hello!

With a 92% helpful rate, I work as a Chemistry tutor on this platform. I have been unable to access my account since yesterday because it says that either my email address or password were entered incorrectly.

I tried to get in touch with their team, but no one responded. Instead, they sent me an email with an expired link for the verification process, so I tried using that link again, but to no avail. I attempted to reach out for the same but received no response.

I want to add that without making a single error, I always work with the utmost integrity.

thank you

Hi, I uploaded documents this year, 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 820-30 documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me

Course Hero charged me one year subscription fee (S$170), without seeking my permission.

Neither they sent me any email/ message or call before the charge.

They didn't send me email, even after the charge. I came to know about the charge via my Credit Card bill. (Lucky that I checked the credit card bill this time).

These are unethical business practices.

Hello I am sonia and about 15 days before I took 165$ subscription for course hero, but now it showing for unlocking documents I will have to pay more money why is it? If they cannot provide best services to me please return my money. I do not want anything. We are student and it is very hard for us to earn money it is not for wasting. Solve this issue otherwise I will have to take a strict acrtion.

On the course hero platform, I am a chemistry tutor. I made an effort to withdraw funds from the account. The system said I had to verify my phone number before I could withdraw the money. Then a message stating that we are unable to verify your message appeared, and when I tried to log into my account to check on the status, it stated that your account has been locked due to numerous unsuccessful attempts for entering a number. However, I added the same number twice, so why am I being locked?

Try to unlock my account, please. I received a good rating there.

Course hero gave me probation period and blocked my tutor account.

I can't even log in to my account to get an evidence my pending earnings.

Thats unfair practice done by them to save themselves from paying.

I am sharing a record of 7th october , and i earned alot even after this date till 9th of October.

They are not paying me the pending earnings which were around 350 USD. My earnings grew at a fast rate in the last 2-3 days.

I started working as a Tutor in CourseHero last September 28, 2023, everyday I logged in and work as a Tutor answering questions of bunch of students...

Afterwards, just today I found out I received a violation warning that I violated something to which I did not commit anything. They just removed me without paying me after I worked for a weeks to tutor students online and answering questions, then suddenly CourseHero took me out from the program without paying me.