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I, Ashrafun Nisa , contacted on [protected]@coursehero.com again and again that provided link for re-verification is expired so how am I supposed to re-verify but they didn't reply and then I contacted on Complaints Board then Ms Emily from Tutor Support Team replied and gave my new persona link for re-verification and wrote that I used VPN in last attempt. I was complaining for link expiry from Nov 3 to Nov 7 but I didn't understood the reason for such reply by Ms EMILY . I ignored and completed my re-verification within 12 minutes on new link fortunately because that link also didn't work when I clicked on it again just to check as they stated it is valid for 1 day . And I replied to Ms Emily that I have completed re-verification. On Nov 8 , I got a email by Mr Jess that your account is permanently disabled and we can't share additional information. This is final decision and you can't access your account .
Firstly , I felt like it is scam on Nov 3rd only because my pending amount of $295 was going to be available from withdrawal from Nov 4 onwards . This happened but I gave benefit of doubt but then even after complete re-verification of OTP and National ID , Still they disabled it without any reason and now it's been 22 days and I have got now response and clarification that how can I get my $ 295 for solving 148 questions of students from whom Course hero charged for asking questions.
My trust in educational institutions has been shaken after such experience.
I have faith in Complaints Board that they will help me to get my hard earned money back.
I will co-operate fully and will provide all proofs . Till now , I have done 100s of email and even contacted on +[protected] and spoke to Ms Anna who denied helping me .
Registered Email id - [protected]@gmail.com
Claimed loss: $295 = around Rs 22000
Desired outcome: Access to my account so that I can withdraw my hard earned money
I have been topper of my university and had 2+ years in teaching Chemistry . They exploited my service and didnt pay me for my hard work and even they are not responding either if they have single proof of unusual activity which I am completely unaware of that I committed.
It's a request to look into the matter . I have contacted to hundreds of tutors on YouTube and Twitter who faced the same scam . I wouldn't have worked here if I knew earlier but atleast I deserved my hard earned money back.
Use Twitter to raise your voice. courseHero is based in redwood City. So you can tag redwood police and the government.
https://x.com/Ndm007skh/status/1737286525216305313?s=20