Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Account
I was charged $24.95 on June 14, 2022 at 8:44 AM and had access to use it for 1 day then no access the next day or week or month after the first original day I signed up and paid. I looked in account settings (per what their website states) and it shows that I do not have access and wants me to sign up (again) but I was charged for access and only got it for 1 day. I thought that it was for 1 month access and yet I seem to have only got 1 day access.
Desired outcome: my access for the time I paid for or refund, then I want to cancel service because I don't need my account charged every month
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. We are sorry to hear that you are experiencing issues with logging into your premier account. If you paid for a monthly subscription with us please make sure that you are using the same email you used to set your account up. If you are certain that you are using the correct email address and are still having issues with locating your paid account, please contact our Customer Support team at support@coursehero.com where we will be happy to assist you further.
Best regards,
Phil
Replied
https://www.coursehero.com/qa/wait/42099102/
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Just delete this documents, Please just delete it now please
I AM A PROFESSOR AND THIS IS SO INAPPROPRIATE, PLEASE DELETE ASAP. THANK YOU VERY MUCH. I HOPE IT WILL BE DELETED ASAP.
LINK: Course Hero
This document has personal, private information of my colleagues (and explains why, listing out the information).
I cannot upload this document because of the data privacy act, and my school's honor code policy.
My school will be in grave danger.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
All the best,
Phil
remove documents in my coursehero account
I accidentally posted a paper with my entire name on it. As uploading student work could result in reprimands from my school, I must delete this file. This has to be disposed of immediately. I'm hoping it will be removed quickly. Thank you.
uploaded document
Unintentionally, I uploaded a document that contained my full name. I must delete this file since doing so could result in reprimands from my school for uploading student work. I had to get rid of this right away. I'm hoping it will be remove quickly. Thank you.
Replied
Monthly subscription
I have subscribed to a monthly service after the business claimed to provide service for a specific class I was looking for. After they charged my card, I logged in to find out non of the documents they claimed were the class I was looking for - and I have looked carefully. Within an hour, I called customer service and explained the issue - they refused to issue a refund despite not being able to render the service. I emailed their billing department immediately after the call and received an email also refusing the refund - not even in proportion but also they provided false information in the email and did not respond to clarification. I should not be charged for service they are not able to provide especially considering my immediate - within the hour - call.
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. I have personally taken a look at your situation and we have emailed you directly. Please review the email that has been sent and reply directly to it going forward.
Thank you for your patience while we work to resolve your issue.
All the best,
Phil.
Replied
I am very disappointed because my personal files has been uploaded
Numerous files from me have been uploaded here without my consent. I want you to delete right away because it infringes my right. Kindly delete all the items or documents that my name was there, just search Ma. Lourdes Pmaran, and delete the documents that was been uploaded it here. I am sad because I am not aware that someone I trusted that I shared my files with will be uploaded it here.
Desired outcome: Please do delete it immediately, it was not me who uploaded it. Kindly delete the files that has an X-mark i put in the screenshot.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
All the best,
Phil
Documents file uploaded
I need to delete the upload files since the content has false information. The information should not be uploaded on any site to protect my name. There is someone who stole the files and let them uploaded on this platform. I hope it gets noticed since the University's name is indicated in the documents and other files that are owned by authors and shall not be shared with anyone else. Below are the photos of the files that need to be deleted immediately.
Desired outcome: To delete the said files as soon as possible.
Replied
Help me I need to delete my uploaded documents on course hero. I accidentally uploaded confidential document.
I accidentally upload a confidential document, I really need to delete it as soon as possible
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
All the best,
AJ
Replied
Urgent takedown of document request
Good day,
I would like to a takedown request of the following documents below:
https://www.coursehero.com/file/101140362/G27-Rodriguez-HG-EPortfoliopdf/
https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/?fbclid=IwAR0-S8YI241VunWMArmw-at18XOTv28wggT3KDMr_DDXSJyTrfo9cKPQ3GE
https://www.coursehero.com/file/109913395/G27-Rodriguez-2nd-Qtr-Portfoliopdf/
The following links that I have seen includes my personal informations. I was not aware that these documents contains my information but still uploaded in this kind of platform since coursehero helps students but rather my personal informations does nothing to do with other people's lives. It affects me a lot since it maybe used against me or be used in unlawful acts since anyone can unlock a document. I'm very worried for the fact that it was uploaded a year ago.
NAME: CHARLIZE GABRIELLE RODRIGUEZ
ADDRESS: # 6 COL. MARTELINO ST. BRGY STA CRUZ QUEZON CITY PHILIPPINES
PHONE NUMBER: [protected]
EMAIL: [protected]@gmail.com
I, Charlize Rodriguez, herby testify and tells the truth and nothing but the truth that I have a good faith belief that use of the material in the manner complained of this is noy authorized by the coptright owner which is me. The information indicated is accurate and under the penalty of perjury, that I am the owner of the exclusive right to the identified work, and is auhorized to act on behalf of the owner of the exclusive right to the identified work.
I am looking forward for quick actions since these documents were uploaded a year ago. Thank you for your hardwork
Desired outcome: takedown of documents immediately
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Best regards,
Phil
Replied
Takedown of document request
Dear DMCA Compliace Team,
The information below are the links uploaded to Coursehero are my cousin’s file who is Alexa Villanueva.
This link certifies that it is from Alexa’s Google Drive storage. https://drive.google.com/drive/folders/1vGm0fKkDlttkPq5GMJiI-hDVD09Ejo78?usp=sharing
https://drive.google.com/drive/folders/1M-20RRd3qYGcxPWo-PRntrDUlp8qp0H3?usp=sharing
https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing
https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing
https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing
https://drive.google.com/drive/folders/16fNDSz_Bi_f_To1amm2ZoiGFulsQ_7EQ?usp=sharing
https://drive.google.com/drive/folders/1rFXAZyYNl6sMCJ6Rs8TJ7dvl4ZyeIzAH?usp=sharing
https://drive.google.com/drive/folders/1rFXAZyYNl6sMCJ6Rs8TJ7dvl4ZyeIzAH?usp=sharing
https://drive.google.com/file/d/1J4sdQclJ8UhII3aGHcmEe8-_mIjiyk8I/view?usp=sharing
https://drive.google.com/drive/folders/1yQgRYR4iA72WcsiSwFvZakq8L0LTQ1kB?usp=sharing
https://drive.google.com/drive/folders/1yQgRYR4iA72WcsiSwFvZakq8L0LTQ1kB?usp=sharing
https://drive.google.com/file/d/1wDxTEGjpWGV_JLOM1ZwtR-wyKFRoNmNU/view?usp=sharing
https://drive.google.com/drive/folders/1CIKiO0bxp2imgyMNBRmaD07WapcvTYAk?usp=sharing
https://drive.google.com/file/d/1vn9FJXtIn5r2uyD1mB1Lbji_eVdtIacG/view?usp=sharing
https://drive.google.com/drive/u/1/search?q=english
Here are the links that was uploaded in the coursehero:
(The uploaded links below shows personal informations of different people that needs to be taken down immediately.)
https://www.coursehero.com/file/101140362/G27-Rodriguez-HG-EPortfoliopdf/
https://www.coursehero.com/file/109913395/G27-Rodriguez-2nd-Qtr-Portfoliopdf/
https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/?fbclid=IwAR0-S8YI241VunWMArmw-at18XOTv28wggT3KDMr_DDXSJyTrfo9cKPQ3GE
https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/
https://www.coursehero.com/file/101008491/B5-Gestiada-HG-EPortfoliopdf/
This is Alexa Villanueva, the owner of the sent google drive. I certify with good faith and giving all my respect to the said policy. But as a student of Don Alejandro Roces Sr. Science Technology Highschool where I was the one who was contacted by the parents of my classmates. I will not be this serious and persistent in following up if ever the said information is not true. My time and effort is given because the name, addresses and works of my co-students was uploaded by unknown uploader. The parents of my classmates would be deciding in filing against the uploader but since it cannot be seen who he or she is, we are communicating through Coursehero since it is the platform used. We are scared of having some personal informations leaked and maybe used to somethings that are not in accordance to the owner since it was uploaded without their consent.
If ever there is still needs to be clarified, please contact or reach us out. I am more willing to talk to you thru call in order for me to explain my reasonable explanation.
NAME: Alexa Villanueva
ADDRESS: purok 13 E Whole court Barangay Tandang sora Quezon city
Phone Number: [protected]
Email: [protected]@gmail.com
I, hereby testify that I have a good faith belief that use of the material in the manner complained of this is not authorized by the copyright owner. The information stated is also accurate and under the penalty of perjury, that you are the owner of the exclusive right to the identified work, or that you are authorized to act on behalf of the owner of the exclusive right to the identified work.
I look forward for your quick response.
Desired outcome: TAKEDOWN OF DOCUMENTS
Hi! I accidentally deleted my account and forgot the email and password of these account whose username is ProfessorMask7722 , with course hero and I cannot delete the documents I have uploaded anymore. I want it be deleted because it has confidential and private information that includes names, other people's personal information, the identity of the school, of the learners. I didn't know that in their terms and conditions since all I wanted was to upload and download educational resources. I tried to ask help through email customer support but I did not get help, I just received email from them that there are no uploads under the email addresses I provided and that I can file a takedown notice since I cannot access my accounts with them anymore because I deleted them. After that,I received emails saying my complaint has been updated. I was thinking they could help me already because on that day, same issue, the other websites where I registered and deleted my account as well were able to delete the documents after just few hours. So I was thinking why it is taking them so long - I already provided the necessary information they need like urls of the documents I want to be removed, the email addresses I used for uploading those docs, and all the necessary information they need because I want to cooperate with them. It seems like they just copied the message from an old email and sent it to me. I am really disappointed today. I kept on receiving responses from them containing lines only. What if somebody sees the documents so they would play safe? I asked a friend and told me to contact the web owner. I did messaged sir grauer and mr. Carrigan but no response. I messaged the official facebook page of course hero and they directed me to customer support. Which I did for a week already. I even loaded my simcard but I could not contact the number of course hero. I could not do my household chores, I could not sleep well, I could eat on time, I just have my cellphone and netbook in front of me for a few days and I could not even take care of my kids! So I decided to file a complaint here so that we could all fix this as soon as possible. I am very mentally tortured now and I have babies who need me and I was even thinking of ending my life. Thank you so much and godbless you in all you do.
Here are the links that contains personal informations:
"https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/", "https://www.coursehero.com/file/101008491/B5-Gestiada-HG-EPortfoliopdf/", "https://www.coursehero.com/file/100562188/G31-Veneracion-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/100562167/G11-Chua-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/100562266/G33-Villaruz-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/101008449/Arquero-MAPEH-Portfoliopdf/", "https://www.coursehero.com/file/100562168/G27-Rodriguez-Entrep-10-Activity-Sheetpdf/", "https://www.coursehero.com/file/101008360/Villanueva-Quiz-No1pdf/", "https://www.coursehero.com/file/100562771/CAPALONGAN-TEST-1docx/", "https://www.coursehero.com/file/101008396/Arquero-Filipino-Portfoliopdf/", "https://www.coursehero.com/file/100562240/G4-Arquero-Karunungan-Monitor-And-Evaluate-Business-Operationspdf/", "https://www.coursehero.com/file/101008393/Ramos-Portfolio-SMAWpdf/", "https://www.coursehero.com/file/101008488/SF1-2020-Grade-10-Year-IV-KARUNUNGAN-1/", "https://www.coursehero.com/file/101008587/Ramos-Portfolio-Entrepreneurshippdf/", "https://www.coursehero.com/file/101008403/Barrameda-Portfolio-ESPpdf/", "https://www.coursehero.com/file/101008372/Ramos-Portfolio-ESPpdf/", "https://www.coursehero.com/file/101008456/Arquero-AP-Portfoliopdf/", "https://www.coursehero.com/file/101008356/Barrameda-Portfolio-Cosmetologypdf/", "https://www.coursehero.com/file/100562226/Group-1-Maling-Pagtrato-Sa-Kalikasan-Ulatpdf/"
"These documents are not mine but it was seen by the owners which are my collegues. They would like to turn it down for it is their works and uploaded by unkown uploader. The people that involved in these documents may file a complaint of cyber libel for it has been uploaded with their personal information without any of their consent. it is very alarming that it was still not taken down sithout any valid reason because it is our right to raise concern with this alarming information.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the DMAC issue at hand. They will be best able to assist you at this time.
All the best,
Phil
Replied
Please remove all the file I have uploaded.
Please remove all the files I have uploaded in course hero as it is subject to copy right.
account name: ChancellorPencil5364
This complaint has been resolved automatically due to user's inactivity.
All the best,
AJ
Replied
Removal of the uploaded files
Please delete my uploaded files, I don't want to upload those files, but my internet connection had a problem and then when I went back to the site my files have been uploaded please take them downnnn, please I really want them to be removed as these files also contains my private information. The unexpected uploading of my files just happened hourss ago
Desired outcome: Removal of my uploaded files
Edit: Hi, I can't edit the complaint to put a 'resolved sign' but the complaint is already solved.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
All the best,
Phil
Replied
Delete all documents in my account
I have accidentally uploaded notes from my university without permission and I really need to remove all of the documents from my account.
This is my account
ChefBuffaloMaster556
Links uploaded documents i need to delete
https://www.coursehero.com/profile/ChefBuffaloMaster556/#/documents
https://www.coursehero.com/u/file/155312759/TAS-27-revised-2564pdf/?__chid=56f68d4c-39d1-41c0-82e7-424d0a885289
https://www.coursehero.com/file/155312784/TAS-21-revised-2564-1pdf/
https://www.coursehero.com/file/155111070/Format-SF-update-%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B8%81%E0%B8%B2%E0%B8%A8%E0%B8%81%E0%B8%A3%E0%B8%A1%E0%B8%9E%E0%B8%92%E0%B8%99-19-Feb20pdf/
https://www.coursehero.com/file/155111228/Income-statment-%E0%B8%81%E0%B8%A3%E0%B8%A1%E0%B8%9E%E0%B8%92%E0%B8%99-19-Feb20pdf/
https://www.coursehero.com/file/154869088/%E0%B8%81%E0%B8%A3%E0%B8%A1%E0%B8%9A%E0%B8%8D%E0%B8%8A%E0%B8%81%E0%B8%A5%E0%B8%B2%E0%B8%8714Mar2016pdf/
https://www.coursehero.com/file/154869087/3-TFRS7-290821-OK-2pdf/
https://www.coursehero.com/file/154858283/%E0%B8%84%E0%B8%A1%E0%B8%AD%E0%B8%AD%E0%B8%98%E0%B8%9A%E0%B8%B2%E0%B8%A2-TFRS10-13-%E0%B8%A1%E0%B8%A2-60-3pdf/
https://www.coursehero.com/file/154857329/%E0%B8%84%E0%B8%A1%E0%B8%AD%E0%B8%AD%E0%B8%98%E0%B8%9A%E0%B8%B2%E0%B8%A2-TFRS-3-07APR21-2pdf/
https://www.coursehero.com/file/155312791/TAS-28-revised-2563-1pdf/
https://www.coursehero.com/file/154858981/12-Cost-Management-and-Strategypdf/
https://www.coursehero.com/file/154859300/%E0%B8%AA%E0%B8%A3%E0%B8%9B%E0%B8%AA%E0%B8%95%E0%B8%A3-fincon-midpdf/
https://www.coursehero.com/file/154859464/%E0%B8%A0%E0%B8%B2%E0%B8%A9%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B9%80%E0%B8%97%E0%B8%A8%E0%B9%84%E0%B8%97%E0%B8%A2-VS-%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B9%80%E0%B8%97%E0%B8%A8%E0%B8%A1%E0%B8%B2%E0%B9%80%E0%B8%A5%E0%B9%80%E0%B8%8B%E0%B8%A21pptx/
https://www.coursehero.com/file/154869356/2-TFRS9-290821-OKpdf/
https://www.coursehero.com/file/154868867/VAT-Practice-1pdf/
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Replied
subscriptions
June 16 2022 10:00am
I want a full refund.
I thought I was paying monthly subscriptions not a yearly one. Your online website is very misleading you need to fix that, so people don't pay for yearly subscriptions that they don't need. I just want a full refund I don't need a yearly subscriptions.
Desired outcome: Full refund
This complaint has been resolved automatically due to user's inactivity.
At this time it would be best to reach out to our customer service team directly, if you have not already. You can reach out customer support team 24-7 at +1-888-634-9397 or through our webform at https://support.coursehero.com/hc/en-us.
Best,
AJ
Replied
Issue with withdrawal
Good day.
I have a problem collecting the payment from PayPal. On 11th of June, I used the PayPal e-mail of my wife, but unfortunately, her account was unable to receive the payment, and she can no longer use PayPal. The payment always bounced back to my course hero earnings. Hence, I would like to change the PayPal email and use my account instead.
Also, if you have any other options to get or withdraw the earnings, It would be greatly appreciated. See attached notice from Paypal.
I hope you can help with this unexpected issue.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to your PayPal payment account. They will be best able to assist you at this time.
All the best,
Phil
Is this resolved or not yet?
Tutor's account help
Good day, I want to raised my concern regarding on my tutor's account which is [protected]@gmail.com in Course Hero. I can't open my account since Thursday morning(June 09, 2022) until now(June 11, 2022) I don't know why I can't log in on my account even my email and password are correct I earned 92% of rating and some pending money and I do not have receive any email if I have violation, warning or what so I don't know the reason why I cannot log in on my account. I hope you can help me on this matter. hoping for your response Thank you and God bless!
here is my account
[protected]@gmail.com
and I already email the Course Hero support and still don't have response, I hope you can help me on this matter
fraud company
Course hero have disabled my tutor account for no single reason..it has been there behaviour for the last 1 month student avoid course hero at all cost
Replied
Remove personal documents
Please note that some of my personal documents have been uploaded by someone without taking my consent. It is causing me alot of personal and professional trouble.
These documents contain my personal and financial information. It also has my address. It is really dangerous for me. Please remove it immediately.
https://www.coursehero.com/u/file/127265941/Tax-printpdf/
https://www.coursehero.com/u/file/127265270/THE-MACBOOK-AGREEMENTpdf/
https://www.coursehero.com/u/file/127265440/Fatima-Ahmed-Resumepdf/
Hello.. MY personal documents has been shared on coursehero without my consent. It contains my personal information ! my full name, my address, my financial details.. Everything,.it is horrible ..please take it down all the documents immediately..it is dangerous for me..
the links are:
https://www.coursehero.com/u/file/127265270/THE-MACBOOK-AGREEMENTpdf/
https://www.coursehero.com/u/file/127265941/Tax-printpdf/
I have come across that some of my personal documents are uploaded on coursehero. It contains my private infomration, my address, my financial details. this is dangerous for me . please take it down immediately. Other than that it also contaitns private infoamrtion of one of my colleague and it was uploaded without his consent. It is causing us harm personally and professionally. pLease look into it immediately.
The links of the documents are:
https://www.coursehero.com/u/file/127265941/Tax-printpdf/
https://www.coursehero.com/u/file/127265270/THE-MACBOOK-AGREEMENTpdf/
https://www.coursehero.com/u/file/127265440/Fatima-Ahmed-Resumepdf/
This is a very serious situation. PLese look into it at your earliest..
Regards,|
Fatima Ahmad
My cv contains my personal information and is putting me at risk. I have emailed you but no response.. please address it immediately. I m beggin you
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. We are sorry to hear that your personal information has been uploaded to our Course Hero platform without your permission. No worries, we are here to help you as quickly as possible. In order to get started we will need for you to contact our Course Hero Support team so that we may escalate your concern and remove the documents in question.
Please be sure to include the URL links associated with the documents you wish to remove just as you have in your post.
All the best,
Phil
Replied
Account
Good day,
@CourseHero
I cannot log in to my course hero account. I tried all the trouble shooting stuff such as clearing caches and logging in to Google. But I kept on displaying error try again later.
I have an above average rating on my account. And I still have a 200 dollar on my account.
I already emailed you. I don't have the means to call you.
Desired outcome: I'd appreciate a response as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you are experiencing difficulties logging into your Course Hero Tutor account. I see that you mentioned that you have emailed our support team already and currently do not have the means to contact us by phone. No worries, we are are here to help.
Would you be so kind as to provide us with your email address so that I may have one of our specialized agents reach out to you directly so that we may resolve your login issue?
I look forward to hearing from you soon!
All the best,
Phil
Hello and Good day, I also have same experienced and I email the course hero support team and still have no response on this matter. Hoping for your response, Thank you!
the documents that I posted was wrong. and it is already 1 week, they still take my documents down.
I already emailed them details and everything, They always asked for the URLs happened last week at midnight but my documents weren't removed at all. the documents posted includes personal information of several people. hope you might consider helping me out. Thank you!
Desired outcome: I would like to see actions from them. they should delete my documents immediately
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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