Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Tutor Account Disabled
On 16th August, course hero sent me an email stating my tutor account has been disabled due to violation of section 2 and 3. I have looked into their terms and it says section 2 and 3 is regarding fraudulent activities. I am certain I haven’t conducted anything fraudulent in violation of any terms. When i asked to know more details and proof they ghosted me. I even had a balance of 300$ in my account when they closed it and never paid it to me. When i wrote a comment on their LinkedIn post about this matter they gave me an automatic response and deleted my 2nd reply on that post. I have no idea how this company is standing after doing such fraudulent activities itself!
Desired outcome: I would like an explanation and apology from this company. I also want my payment of the balance i had in my account.
Mazbaul.al@gmail.com
Best,
Customer Experience
Replied
Failing to comply to takedown requirement
I have uploaded an assignment from my college which has been asked to remove it immediately by the school. I have accidentally uploaded an assignment from my college into course hero and now I really need to remove before there are action from the college. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all the documents from my account as soon as possible. The following link directs to my account and document that must be removed. Act as soon as possible!
https://www.coursehero.com/file/161129975/Critique-Essay-Draftdocx/
Desired outcome: All uploaded documents from my account to be removed by 1pm on August 24th 2022
The complaint has been investigated and resolved to the customer's satisfaction.
Best regards,
AJ
Replied
Suspended my tutor account outright, embezzled my money.
I have been working on CourseHero for about a year with a continuous on average 100% Helpful rate with no plagiarism and anything.
Suddenly on Aug 19, 2022, They permanently disabled my tutor account along with my money in it.
I never ever did any plagiarism and honestly answered all the student's questions with detailed explanations. Yet the company deems to disable by account on the ground of violation of Course Hero’s Terms of Service.
Desired outcome: Please reinstate my account or at least provide my money in it. If you can't do it, then remove my answers from your portal and stop making money through it.
The complaint has been investigated and resolved to the customer's satisfaction.
Best,
Customer Experience
Mazbaul.al@gmail.com
Email me bro, were going to file a complain about this site.
Removal of uploaded document
I have a uploaded a module given by our university professor without their consent on August 8, 2022 in course hero. The name of my professor is included in the document. I am afraid I'm violating my professor's privacy and her copyright infringement rights.
Desired outcome: I would like to remove the module I uploaded in course hero. Please take it down before my professor find it out.
My complaint has been resolved by the course hero compliance team in just a day. A piece of advice for others who has the same complaint as me. Reach out to the compliance team of course hero first before filing a complaint here. They will do assist you and solved your problem. Kudos to Course Hero Compliance Team. I do not know how to mark my complaint as resolved so I just wrote here.
Replied
Removal of documents on coursehero
I have mistakenly posted files on coursehero which includes university owned materials. Please help remove the said files: https://www.coursehero.com/u/file/109219048/ASSIGNMENT-2-NAVARROdocx/?__chid=e7737cc5-17c1-486b-a3dc-03bf96c34f1e#question, https://www.coursehero.com/u/file/109219488/ASSIGNMENT-3-NAVARROdocx/#question, https://www.coursehero.com/u/file/109219488/ASSIGNMENT-3-NAVARROdocx/#question, https://www.coursehero.com/u/file/109220177/ASSIGNMENT-1-NAVARROdocx/#question, https://www.coursehero.com/u/file/109219849/2A2-REP-1docx/?__chid=98d1ec1a-b09c-480b-9206-5519754977a8#question, https://www.coursehero.com/u/file/109219759/2A2-LA34-Navarrodocx/#question, https://www.coursehero.com/u/file/109220014/2A2-LA33-Navarrodocx/#question, https://www.coursehero.com/u/file/109219860/2A2-EPdocx/?__chid=1be15a97-5856-44e4-b0ca-3344a60648f2#question, https://www.coursehero.com/u/file/109219566/2A2-Experiment-Proposal-Formdocx/?__chid=b53143c1-97a8-41dd-9073-b2db01484406#question
Desired outcome: Please remove the said documents
I have already submitted a complaint a while back but I have missed a document which I needed to be taken down. Please remove the document with this link: https://www.coursehero.com/file/109219048/ASSIGNMENT-2-NAVARROdocx/ I need this to be taken down as soon as possible because I am a graduating student and this file contains university owned data. I am expecting for a quick and positive response. Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
Best regards,
AJ
Replied
Delete all the files I uploaded because of the copyright infringement
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
My account name:
AdmiralBuffalo1582
Desired outcome: I want the files the I uploaded to be deleted immediately
The complaint has been investigated and resolved to the customer's satisfaction.
We take copyright infringement seriously and only want owners to upload their content, per our policy here - http://bit.ly/3hUtlJR. Please contact us at dmca@coursehero.com or submit a takedown request for assistance: https://www.coursehero.com/copyright/. We will work expeditiously to resolve your request.
Regards,
Phil
Replied
Removal of uploads
I have mistakenly uploaded assignments that are due this coming Monday. The documents also have personal information. This cojld get me expelled from university. This are the uploads https://www.coursehero.com/u/file/161963264/NEWdocx/#comments
https://www.coursehero.com/u/file/161964199/Question-6-Thapelodocx/#comments
https://www.coursehero.com/u/file/161963542/G-2-Strategic-Performance-Budget-Mgt-Survey-Questionnaire-Tool-2022docx/?__chid=a5be66be-7844-40b1-aca7-a9ba3cb5bd95#question
https://www.coursehero.com/u/file/161963459/assignmentdocx/#comments
The complaint has been investigated and resolved to the customer's satisfaction.
Best regards,
AJ
Replied
Regarding revision files
Hello Team,
This is Reeya Agrawal. By mistake, I uploaded my paper, which created a lot of mess in my college. Please remove it from the course hero site. I am attaching a link of that document with this message.
Link: https://www.coursehero.com/u/file/157287229/EGIJ-S-22-00285pdf/
I am looking forward to your positive reply.
Thanks and regards.
Reeya Agrawal
The complaint has been investigated and resolved to the customer's satisfaction.
Best regards,
AJ
Replied
Can't login to my account "Bad Request Error"
This whole day I have not been able to login to my account due to a "Bad Request" error. Please help, I really need to use my account. It was working fine in the morning but for the past 12 hours it has consistently given me an error message. My account just recently renewed and I would like to use it as soon as possible
My google e-mail to login is: [protected]@gmail.com
Hi Phil,
I've reached out to support for the past few days with no response.
My account continues to not work...
Registered e-mail: gythrene1@hotmail.com
I login with my google account: gythrene1@gmail.com
Could you please solve this issue?
It's been over a week now...
Thank you,
Thank you for reaching out to us through Complaints Board. We are sorry to hear that you are experiencing issues logging into your account. If you have not already please contact our Customer Support team at support@coursehero.com in regard to your login issue. They will be best able to assist you at this time.
Regards,
Phil
Replied
Can't log in to my account
I was logged out of my account and I'm trying to log back but I keep getting "There was an error. Please try again" message for hours now. I tried different browsers and even deleting the cache but nothing seems to work. I also tried contacting support through the website but I got no answer. I use my google account to login.
email: mohdj94.[protected]@gmail.com
Desired outcome: I would like to login back to my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. I took a look at your situation and can confirm that we have reached out to you at the email address you have provided. I recommend checking your spam folder to ensure that our message did not go there.
Best regards,
Phil
Replied
Regarding delete my documents
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I really need to remove all of the documents from my account as soon as possible.
My account name is DeaconScorpionMaster589
Profile URL is
https://www.coursehero.com//profile/DeaconScorpionMaster589/
Desired outcome: I would like an apology to you but my academic career is most important for me please am requesting you to delete my documents as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Best regards,
Phil
Replied
Inability to update PayPal email
Well, the company has been fair enough, but I guess it needs to work on its new policy which prevents tutors from updating their PayPal account should they encounter problems with their currently linked PayPal account.
Technically, this means that the individual tutor involved cannot withdraw their current earnings and is not able to proceed to answer further questions because there is no way to get their earnings going forward.
I agree with the need to put in place adequate controls on earnings withdrawal, which would ensure that no one is trying to be fraudulent, but I feel it is in the interest of equity and fairness that one is able to get rewards for work done.
I would advise they have quarterly windows through which tutors experiencing this kind of issue can get it resolved without having to lose their earnings or be indirectly taken off the platform.
Cheers
Desired outcome: A new policy that allows tutors to update their PayPal account quarterly or the introduction of another payment alternative such as Payoneer.
I have reached out to the tutor support team several times, but all to no avail
In fact, at some point, their moderators commented that they would not be responding to my emails going forward.
Thank you for reaching out to us through Complaints Board. We appreciate your comments and suggestions. If you have not already please contact our Customer Support team at support@coursehero.com so that we may properly document your suggestions and escalate them to the appropriate department.
Regards,
Phil
Replied
Remove documents in my course hero account
I have uploaded lectures course from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
https://www.coursehero.com/file/153336626/Lecture-3-Target-Glintpdf/
https://www.coursehero.com/file/153340810/Topic-4-Triad-Array-Antpdf/
https://www.coursehero.com/file/153336689/Lecture-1-History-of-EWpdf/
https://www.coursehero.com/file/133541427/EEL-6993-Homework-4-docx/
https://www.coursehero.com/file/153340796/Lecture-2-RadarRangeEq-LossBudgetpdf/
https://www.coursehero.com/file/153336368/Topic-5-FIU-Phased-and-Panel-Arraypdf/
https://www.coursehero.com/file/153336868/Topic-8-FIU-EMS-TDpdf/
Desired outcome: I would like to kindly request to remove all uploads from my account as they are intellectual property of my University
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
All the best,
Phil
Replied
Privacy complaint
Good day!
I would like to file a complaint regarding two documents that were uploaded on your site as it contains my full name which violates my privacy.
Here are the files:
1.) URL: https://www.coursehero.com/u/file/119463279/MRR1-MAGBANUAdocx/#comments
Title: MMR1_MAGBANUA
2.) URL: https://www.coursehero.com/u/file/119462761/M11-MAGBANUAdocx/?__chid=9176e216-1fd2-45c5-b416-f97426bab79c
Title: M1.1_MAGBANUA
Desired outcome: I am hoping that these files will be deleted as soon as possible.Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Best regards,
Phil
Replied
Removal of the documents
I have uploaded notes from my college which has been asked to remove it immediately by the professor. All the study material i got from my university which actually i need to ask from consent from the owner a they are available only to the students or our college. I have accidentally uploaded few notes from my college into course hero and now I really need it to be removed before the top level management of my college take action against this and sue. I already asked Coursehero to help with this but no response. I need all the documents associated with my account to be removed.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
All the best,
Phil
Replied
I need to remove some content
https://www.coursehero.com/profile/KathyY2/?__chid=9415d08d-4460-48be-9d13-24fd30e5abdb
This was one of my oldest account.
I didn't notice that there are many content from PSYC100 are not suppose to be there.
Now, I received a letter from MY university to delete those content
Please delete my account and also remove those content completely
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Regards,
Phil
Replied
My uploaded works
Our faculty checks out uploaded files from your website, and I cant help to think if they were able to check mine. So I am humbly asking if you can remove my files before there is action from the top-level management of the university. I need to remove all of the documents from my account as soon as possible. I'm humbly asking for your immediate response. Thank you.
Desired outcome: I would like an apology to my action, but I need to remove my files, and I haven`t seen any of other works. Thank you so much
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Best regards,
Phil
Uploaded files need to be removed
Hello, I'd like to remove this submission because I uploaded it without the permission of the owner and I don't want to be reported and get caught to it these are the links of my submission:
https://www.coursehero.com/profile/ayezza/#/documents/course/18607562
https://www.coursehero.com/profile/ayezza/#/documents/course/18608259
https://www.coursehero.com/profile/ayezza/#/documents/course/18608478
please remove it thank you so much
Not applicable
I was conducting source materials checks for my book citations and discovered that Ch. 5 of my book has been uploaded to this company's website WITHOUT PERMISSION. Whoever uploaded the my work has done so ILLEGALLY. I've contacted their customer service who then emailed me a complaint form, but I have no idea how long this process takes. It needs to be removed immediately or I will consider legal action. The file was uploaded by a wendycate45 of Laikipia University (see attached). I have no idea who this is and how they accessed my files. It is saying there are over 15 pages of my book that have been uploaded! OUTRAGEOUS. I cannot see all of what was uploaded unless I register with the website, which I do not want to do for obviously reasons. How is this company allowing copyrighted materials to be uploaded without checks?!?
Desired outcome: Remove the book chapter immediately and tell me who and how this was uploaded to your website and I will forget this happened.
I have asked course hero to remove but there are still no action has been taken yet.
Full Legal Name: Laika C. Merle
Country: Philippines
Email Address: [protected]@gmail.com
Reported content
1. URL: https://www.coursehero.com/u/file/135828486/Which-of-the-following-is-most-useful-in-making-dedocx/#question
Title: Which of the following is most useful in making de.docx- Name:Laika Merle
Type of content: EDUCATION 3
2.URL: https://www.coursehero.com/u/file/111435212/Laika-Cdocx/#question
Title: Laika C.docx
Type of content: ECON 232
3.URL: https://www.coursehero.com/u/file/111347217/SHAWSHANK-REDEMPTION-REFLECTIONpdf/#question
Title: SHAWSHANK-REDEMPTION-REFLECTION.pdf Name:Laika Merle
Type of content: EDUCATION 3
4.URL:https://www.coursehero.com/u/file/111347241/IN-TIME-REFLECTION-MERLEdocx/#question
Title:IN-TIME-REFLECTION-MERLE.docx
Type of content: EDUCATION 3
Desired outcome: I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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