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CB Online Learning Platforms Course Hero Urgent complaint regarding blocked phone number and inability to withdraw funds
Course Hero

Course Hero review: Urgent complaint regarding blocked phone number and inability to withdraw funds

P
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7:38 am EDT
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I am writing to express my frustration and concern over an issue I am currently facing with my account. Recently, my phone number has been blocked, and as a result, I am unable to access my account or withdraw the funds I have earned.
I have been a loyal contributor to Course Hero and have adhered to all the platform’s guidelines. However, this sudden blockage of my phone number has left me unable to complete critical actions on my account, including withdrawing the money that I rightfully earned.
This situation is not only causing me significant inconvenience but also affecting my finances. I kindly request that you address this issue as soon as possible by either unblocking my phone number or providing me with an alternative solution that allows me to access my funds.
Please prioritize this issue and get back to me with a resolution at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response
My username paradoxKe
my email [protected]@gmail.com

Claimed loss: Approx 16000 loss in indian rupees

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Sep 17, 2024 7:15 am EDT
Course Hero customer support contacts
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Hello paradoxke,

Thank you for contacting us through Complaints Board. I understand your frustration. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your Tutor account. Our Tutor Support team is the best and only team that may assist you with this matter.

To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.

All the best,

Customer Support
Update by paradoxke
Sep 17, 2024 9:02 am EDT

I have contacted since last year I haven't received any response from your side
Still I waited for 2 years approx I need my money or i will downgrade your app and tell everyone don't use the service its disgraceful

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