Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
tutor account
date: 12.2.22
IOn Saturday 4th, December 2022 I tried logging into my account on course hero, but I was unable to. I even tried to login on Google and I got bad request! I also tried logging in with my log in credentials, it said wrong password or email
I reached out to Course hero support but they responded that I violated their terms of service. Please help! my account email is : [protected]@gmail.com
Desired outcome: I'd appreciate a response by getting to withdraw the funds in the account since I've never even withdrawn my first payment.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
Replied
Deletion of documents
Dear Sir/Madam
I recently uploaded documents to coursehero that infringe on copyright and affect an individual's personal identity as it includes their name as well as professional involvement in a professional designation (accounting - CPA).
It was requested by this individual that all the documents I uploaded be removed from the account as it would affect their academic integrity and they will lose their job and all involvement with the designation including but not limited to, access to future courses, future events, etc.
Please delete all the documents I uploaded on my CourseHero account. My username is: sabahatbashir97 and sajidaperveen189
My school is: National university of modern languages
My name is: sabahat bashir
Thank you.
Desired outcome: Private communication and deletion of all documents on my account.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Replied
Uploaded documents
Dear Sir/Madam
I recently uploaded documents to coursehero that infringe on copyright and affect an individual's personal identity as it includes their name as well as professional involvement in a professional designation (accounting - CPA).
It was requested by this individual that all the documents I uploaded be removed from the account as it would affect their academic integrity and they will lose their job and all involvement with the designation including but not limited to, access to future courses, future events, etc.
Please delete all the documents I uploaded on my CourseHero account. My username is: BaronRam5936My school is: Seneca CollegeMy name is: Julius Hilton.
Thank you.
Desired outcome: Private communication and deletion of all documents on my account.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Warm regards,
Bessie
Replied
Bad error while login
I am a tutor at Courshero. I have been mailing the Coursehero tutor support team but I am not getting any reply regarding my tutor login issue. I am trying to open my account but it is not opening and every time it is showing bad request error on my laptop as well as on my mobile. I have my hard-earned money in my tutor account. Could you please help me?
Thanks and regards,
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been unable to login to your account and withdraw funds. I noticed that you stated you've reached out to our Tutor Support team but have not received a response. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Warm regards,
Bessie
Replied
Course Hero
On 29/11/22, my tutor account was permanently disabled without cause. I have not broken any of the Terms of Use rules nor is Course Hero able to specify in which way I personally have violated any of their terms other than a general "Sections 2 and 3", which I have not broken. I had over $550 waiting to be withdrawn and Course Hero is denying me access to the money I earned.
I have found many other tutors complaining online that this has also happened to them once they had earned "big money" and were about to be able to withdraw it.
I have been falsely accused to violating the Terms of Use, my account has been unfairly permanently disabled and money which I spent a lot of time earning has been stolen from me.
Desired outcome: I would like Course Hero to send me the money I have earned to date via PayPal. Alternatively, they can re-open my account so I can withdraw the money myself.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
I regret hearing about the difficulties you had using Course Hero. You suffered a sizable financial loss. Having said that, it appears that Course Hero is evolving into a shady tutoring platform as it closes numerous tutor accounts with sizable balances due to null and void violations. Many tutors have lost substantial amounts of money following the termination of their accounts. Even if you contact the tutor support team to address this issue, they will not assist you. In fact, they will respond by sending an auto-generated email asserting that their decision is final and they will not be able to reopen the account, as well as that no further payment will be obligated at this time. The company has really wasted many tutors' valuable time and energy. I hope that a relevant authority can pull down this website because it is a scam site.
We need to report this Website because they are getting all the hard earned money of the tutors.
Replied
Delete all document on my account in course hero
Hi
Please can you delete all documents that I had recently uploaded, because it has my personality information? please I really need it to remove all the documents some of document it has my account bank please delete please delete.
My account in course hero is ([protected]@gmail.com)
I really need to remove all of the documents from my account as soon as possible. I have a good faith belief that this content violates my privacy.
My account in course hero is ([protected]@gmail.com)
thanks
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Unable to log in my course hero tutor account
I am unable to log in to my tutor account in Course Hero. I did not receive any mail regarding this from them. I have mailed them twice, but they are not replying. Their 24-hour helpline number is also not working.
Desired outcome: They should enable my account within 24 hours and answer my emails regarding this.
I can't log in into my account.
My Coursehero account suddenly they temporary disable my account.. After sending 10sec video and with id proof they said they will soon connect with us in 7business days but it's almost a 2weeks they are responding same mail that they will connect soon... My payment is on hold... Please reactivate my account...
Desired outcome: Please reactivate my account.. I'd; [protected]@gmail.com
Replied
Account is disabled
Course Hero told me that you probation period has been ended and giving you the answering rights but when I check there The account is disabled and my account is not opened yet. Still my Earning is there they are not listening my yet even they don’t reply yet
I want my money back.
They Told me that on 22 November that your probation period has been ended and you have answered the question but Still my account is disabled.
Please @complaintsboard please resolve my problem
They don’t even reply😡😡😡
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have not regained access to your account. Please reach out to our Tutor Support team at tutorsupport@coursehero.com as they will be best able to assist you at this time.
Regards,
Bessie
Replied
Removal of documents
I have uploaded essays from my university which has been asked to remove it immediately. All the notes I got from my university, which I actually need to ask for consent from the owner since they are made for only university students. I have accidentally uploaded a few essays from my university into course hero and now I really need to remove them before there are any actions from the top level management of the university. I am requesting that the course hero may remove it, I really need to remove all of the documents from my account as soon as possible.
Desired outcome: DELETE ALL UPLOADED DOCUMENTS
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Replied
Unable to withdraw earnings
Hi. My tutor account got blocked just today. I haven't tried withdrawing any amount yet since it will be withdrawal on Dec. 2, 2022. I received a memo that I can withdraw my remaining balance that exceeds $20, but when I looked at the earnings page, I can't view my remaining balance anymore. I already emailed the support group but no reply from them.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I've noticed you stated you've reached out to our Tutor Support Team but have not received the help you've desired. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Regards,
Bessie
Log in bad request. I log into my account and it is continuously saying bad request
I am trying to login my account getting error of Bad Request. I have a lot of unlocks available and an available for withdrawal. guide me what to do now. Please help.
Desired outcome: i would like a reponse on why and how can i log in.
Replied
About my course hero account login issue
I have received a mail from coursehero tutor support team they asked me to send the 10 sec video with other few details they are saying unusual activity found from my account .i have sent a reply to that mail with 10 sec video and other details from that day my coursehero account login not working showing bad request everytime when I am logging.They are not replying to my mail also
narasimhachavithina8115@gmail.com
Thank you for reaching out to us through Complaints Board. I've noticed you stated you've reached out to our Tutor Support Team but have not received the help you've desired. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Regards,
Bessie
Replied
My account disabled.
I did all the correct answer I am giving my all time to Course hero and They are behaving me like a hell
They are giving me a warning for the correct answer and I am working for you in a good manner to help the students but they don’t understand at all. They are providing me a warning for the question which is helpful and Now they disabled my account and still my account is disabled without any reason even I send all the details they want but still there is no revert yet.
There is mine $262 please help over this matter. Course hero completely scam with me. This $262 is the money of hard work it will definitely belongs to me.
my email id is:- [protected]@gmail.com
Contact No:- [protected]
They are completely scammers They don’t provide my account I got three email in which first they said you are permanently disabled. In second you probation has been ended now you can use your account and In third one they told me that How to answer the questions now but still my account is disabled please @complaintsboard please help me please.
I don’t do anything still they disabled my account and not listening me at all. I need you help there is my money which is completely of my hard work
Please help me @complaintboard first they told me that you are on probation period then they told me that please send a 10sec video then there next mail your probation period has been ended but after that they told that your account is permanently disabled. Please 🙏 @complaintboard to retrieve my account because there is my $262 money which is of mine hard work
They are not listening me at all.
Please find the attached documents below.
I mistakenly tick on resolved but they don’t resolve my problem yet even they don’t listen me at all they are just scammers they stole my money $262. I am an expert in the course hero but they don’t provide mine $262 which is of mine hard work please help me @complaintsboard to reach out this matter. First they told me that your probation period has been ended after that they told me that your account has been permanently disabled They are completely scam with us they stole tutor money please help @complaintsboard please.
They are not listening me at all they’re not replying me yet I want me money then you want to disable then you can do
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to your account and the funds you wish to retrieve. They will be best able to assist you at this time.
Regards,
Bessie
Replied
Verification Number
Hi Team/Bessie,
My previous query has been partially resolved, the team was able to unlock my tutor account thus allowing me to withdraw my earnings. However, it still says that I'm giving the incorrect verification number even tho the number is correct. Is there any way that you can verify my mobile number for me? I have already emailed the tutor support team regarding this new issue.
Please see the attached screenshots for reference.
Thank you and I'm hoping for a quick resolution.
Desired outcome: Verify my mobile number to allow me to withdraw my earnings
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us again through Complaints Board. I am glad to hear that we were able to partially resolve your issue. I am confident that our Tutor Support Team will be able to fully resolve your issue and make sure that you are all taken care of. With that being said it will be best at this time to have Tutor Support investigate your inquiry and take the necessary action.
All the best,
Bessie
Bad request when trying to login using google account
I can't login to my account no matter how many times I try to refresh the page.
Please help. My email is zia.[protected]@gmail.com
Replied
Unauthorized charges on my credit card
I have been charged over a year every month about 170-190AUD by Coursehero despite the fact that I have never subscribed to any of their courses. I've never even looked at their website. After contacting and providing screenshots of charges Course Hero told me that they cannot locate my account and charges. Of course not because I have never subscribed to any of their products. I provided all information they requested and they keep repeating same questions about my account with them etc. How can supposedly reputable conpany charge money for completely nothing.
Desired outcome: To resolve issue and stop charging me
I just said that I don't have an account with coursehero...did you read my comment? Or is it an auto bot reply?
Hi Bessie: that's exact problem: I do not have any account with CourseHero. I never purchased anything from Coursehero. Ever. Please read my complaint again: i seriously don't know how to be clearer that I do not habe any accounts or association with Coursehero. So my question is why you charge my credit card? Please see attachments: you can clearly see that you charged my card. But I've never authorized coursehero to do so.
P.S. Support has nor replied to my email.
Thank you for reaching out to us through Complaints Board. I've noticed you stated you've reached out to our Support Team but have not received the help you've desired. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Regards,
Bessie
Replied
Account access
I was having issues logging into my account last night as I was receiving an error that my email address and password was incorrect. I know for fact that it was correct as I have it saved on my computer. I attempted to reset my password and never received a link in my email to reset. I emailed customer support and was informed that my account was deleted for no reason. I have paid for a subscription and now can’t access. I attempted to make a new account and am receiving an error. Email-myriah.[protected]@outlook.com new account [protected]@aim.com
Desired outcome: Restore my account under myriah.[protected]@outlook.com
This complaint has been resolved automatically due to user's inactivity.
We are so sorry for the delayed response and appreciate your patience.
We see you were able to get in touch with our support staff and receive a refund for the closed account. If you need anything else we are available 24/7 at +1-888-634-9397. We also have a contact form on our support site https://support.coursehero.com/hc/en-us.
Best,
AJ
Replied
Accidental upload of file with full name
Hi, I recently uploaded some files to course hero, and neglected to change the file names and they include my full name. All the relevant files are from the username that is associated with the file linked in this complaint
Desired outcome: Is there any way that those file names can be changed just so that they don't include my name? Thank you
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Best,
AJ
Replied
Coursehero Tutor Account Closure
Hello, I have a tutor account with coursehero and they closed my account in August this year without giving me any specific reason for it. They did not even send me a notification of the account closure. I only got to find out about it when I tried to login and the site did not allow me to do so, stating that my username or password was wrong. They did not even allow me to reset the password of my account and when I try to login via my gmail it says that its a Bad Request. The account email is [protected]@gmail.com. I'd really like for my account to be restored.
Desired outcome: I would appreciate if the company restored my account or atleast allow me to withdraw the money I worked hard for.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
All the best,
bessie
This same thing happened to me.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
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9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Does this mean that tutors who has permanently disabled account can't even withdraw there earnings? What kind of solution was that? They work hard on it!
Yes . They will get all the hard earned money of the tutor.
😭😭😭😭