Course Hero
Reviews and Complaints

Hi Team,

I had found that several documents of mine were available at course hero and they were uploaded without my consent. I have raised several requests and still I am not seeing any action taken on it.

I want this content to be taken down immediately.

Below are ticket no generated after submitting the request on https://www.coursehero.com/copyright/ for request to expeditiously remove the content.

Awaiting for a response from course hero team and getting this content removed.

Kindly help me in this issue.

Thank You,

Dhaval Shah

Yesterday night,i got an email from course hero saying that ,they temporary disabled my tutor account . And told me to send a 10 sec vidoe clip to them with some instructions for re enabling the account. And i did it .

But so far they haven't replay yet?

I have huge amount to withdraw from my tutor account, that i planned to use for my Next year post graduation fee.

Plz atleast let me withdraw my earnings.

I accidentally uploaded a doc that was a textbook pdf. It got Denied: Copyright and I cannot remove it. I did not know that textbook pdfs were not allowed to be uploaded.

Hi, Please help me to relogin my account. I already submitted the 10 sec video, email address and phone number in tutor support team. It always says bad request when I am trying to login in my account, I already cleared the cache and browser history, still nothing happens. Please help, so I can continue to help students in solving their problem. Thanks.

Hi! I'm trying to get a document deleted that I was unaware was even posted and was uploaded without my permission. If you could delete it for me that would be awesome thanks! The document is liked above and my school has asked for it to be taken down right now, so if you wouldn't mind deleting that would be great! you shouldn't need anymore informaton.

On December 7 my account got this problem, that they temporarily disabled my account because they identified unusual activity on the account and now December 14 I am getting this problem again without properly explaining why my account always got this, which I just did is to help the students with all my best following all the honor code, copyright policy, and terms of use. And now your saying that I violated the term of use? I read every now and then the terms of use so I know what is inside that and base on my performance I followed it. I hope you will consider my situation and I'm just worried that maybe every week I will get this kind of problem because you didn't properly review my account. I hope to get back my account without any problems in the future.

Last 12/10/22 I was trying to withdraw my earnings. I input my SMS number and a code was received. However, when I enter the given code a prompt message states that my number cannot be verified. I opted to do Contact support to ask their assistance.

A response was received, and I was so shocked and disheartened to see the message. It states that I have violated their rules hence, causing for it to be permanently disabled and I cannot withdraw all the amount I earned.

I have tried to contact the Support again twice, asking them to specify the violation I have made. Cause as far as I know I have followed all their rules. I was really hoping I could claim all my earnings, and this will be resolved. This is very traumatizing on my part.

Hope they have interviewed me first so I could have defended myself into whatever violation they have thought I have committed.

The amount withhold is big enough for us to use this Christmas.

Hi Course Hero!

Last December 8 around 1pm, I was about to cash-out my earnings but before cash-out, it needed SMS verification. After I input my phone number it says "my account could not be verified and some features have been blocked. Contact tutor support for details." I then emailed [protected]@CourseHero.com.

They unlocked my account but unfortunately when I type again my number, it gets locked again.

and then last December 11, I've read in my tutor dashboard with the statement :

"Following a thorough review of your Course Hero Tutor account, we have discovered activities or answer quality issues that are in violation of our Terms of Use and Tutoring Values. As a result, your access has changed and you can no longer answer questions on Course Hero.

You can withdraw your available balance if it exceeds $20 USD. Please contact Tutor Support if you have any questions."

Is there a way i could change my number?

I have uploaded note from my university. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few note from my university into course hero and now i really need to remove before there are action from the top level management of the university. Urgently

Hi, I'm worried about that locked account. I just did 2 or 3 attempts for mobile verification. Then I see this message

"This tutor account has been locked as a result of reaching the maximum number of failed phone number verification attempts. To potentially resolve this issue, please send an email to [protected]@coursehero.com."

Now I want to unlock my account as soon as possible. Helpful rate 100%. I'm waiting for your response

Thank you

I am not using this service for last four to five months then why they deduct money 29.59 cent .

I have uploaded documents without the consent of my colleagues and instructors into course hero, and now I have been instructed to request a deletion of all my uploaded documents on course hero due to the data privacy act and how it can negatively impact the reputation of my instructors/colleagues. I request that the course hero remove all of the documents from my account as soon as possible.

I would like to turn down all the documents I have uploaded to my account. I uploaded some lectures in course hero from my university which have been asked to be removed immediately. I have accidentally uploaded a few notes from my university into course hero. And now I really need to remove them before there is action from my university since I violated their rules under a privacy act that I can't put the files on a website. I really need to remove all of the documents from my account as soon as possible.

On December 9, my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not do anything wrong. An email was sent to me telling me to send Items and video for a possible re-enabling of account. I did it immediately but got no reply for any update. I have earnings to be withdrawn, and I cannot even receive my hard earned income. May you please help me regarding this?

Some of my university's notes ended posted on Course Hero by mistake, and I need to get rid of them before the administration takes any kind of action. My university provided me with a ton of useful notes, but in order to use them, I need to get permission from the owner. I have requested that the course hero remove this, but so yet, nothing has been done. Immediately, I must delete all of the files from my account.

New Copyright Infringement Ticket. Your ticket is #3295697

Delete the document : https://www.coursehero.com/file/183141097/Labbb-7-Infiltration-ratexlsx/

My account has been temporarily closed since December 9, 2022 and I don’t know what is the reason for this. I don’t violate any of your terms and conditions since my subject there is all about math, all of my answers are all from my mind and hardworks.

I just want to withdraw my balance there, its the fruit of my hardwork. I need it and its mine.

I already emailed the [protected]@coursehero.com and their response will take up to 7 business days. I want to withdraw my balance now.

While I was withdrawing more than 400 $ I came across the issue of a phone number. I was working from 2020 till November 2022.

I received a message from the tutor support team informing me that they had seen some suspicious behavior coming from my account and needed a few key facts as well as a 10-second video. With that video and other information, I replied to that email. Nothing was done and the account was suspended.

Seems like a SCAM...

If there is an error in your system then it's your problem. Highly unprofessional behavior.

My university just ordered me to take immediate action to remove my uploaded files because of the Data privacy act and it could potentially tarnish the reputation of our university (and myself). I have emailed the DMCA and support plus take down request but it's been 20 hours and there hasn't been an action taken ever since. Please, this is urgent.

Hi,

I worked on the Course Hero platform as a tutor and helped many students in their studies (more than 120 questions). But yesterday, I was unable to access my account, and upon contacting the support, they replied that their system had closed my account.

Alright, their system has closed my account, but I had more than 200$ in my account. If there was any issue, you should not have banned my access to my earnings that I had already earned by answering questions.

Now I request for the payment of my hard work.

I have recieved a mail from Tutor support team that they observed the unusual activity found from my account and asked me to send few essential details and 10sec video.I have replied to that mail with that video and other details.But they not even replied to my mails and not resolving anything . i have already raised a complaint one week back but no use my issue was not resolved yet.