Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
Bad request error while login
When I am trying to login into my account through Gmail it is showing bad error. I’ve tried clearing cache and tried using different browsers to no avail. I have a lot of unlocks available. guide me what to do now. I have to complete my assignment but due to this problem I am unable to login into my account. I am facing this problem from previous 2 hours.
Desired outcome: I want to login into my account as soon as possible.
A bad error is appearing when I attempt to enter my course hero account using Gmail. I've tried using various browsers and clearing the cache, but nothing has worked. I have a good amount of unlocks at my disposal. Tell me what to do right now. I need to do my homework, however, I can't get into my account because of this issue. I've been having this problem since 11:55 p.m. on December 31, 2022.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Best,
Phil
Replied
I can't log in on my CourseHero Tutor Account
Since December 20th, I can't log in to my CourseHero Tutor Account anymore. Any method I've tried has not worked. I cleared my cache and cookies, and it didn't work. I tried to change my password by clicking the forgot password feature, but no emails were sent to my Gmail. I tried to log in using Gmail, but it doesn't work and just says "Bad Request." I've tried emailing CourseHero Tutor Support, but they haven't replied. I have $100+ pending on my account, and this week is the time to cash them out; however, I can't log in to my CourseHero Tutor Account to cash them out. Are there any methods I can do to log in my account?
Desired outcome: I would like to log in to my account and continue answering questions and be able to cash out my pending amounts.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been unable to login to your account and withdraw funds. I noticed that you stated you've reached out to our Tutor Support team but have not received a response. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Warm Regards,
Bessie
Replied
Coursehero tutoring account
Date - 29/12/2022
I received mail for video re verification of tutor account, in this I have to provide 10 seconds video holding my identification card and date, name and signature. So I mailed it.
But after wards I received mail that my account is permanent disabled for violation of item 2 and item 3.
I have got many helpfull rating and did not any unhelpful rating. My rating is always 100% helpfull. Now my account is disabled permanent. So please enable my account because I work really hard for solving that questions and after a week my payment is available for withdraw.
So please solve my problem and enable my account.
Desired outcome: I did not done anything that violates coursehero rights but if i have then i apologize for that and i do not anything which violates your rights. Thank you
No my problem is not resolved. My account is enbaled so please raise complain and activate my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
We do apologize if this is not the outcome you were looking for.
All the best,
Bessie
Hi,
Nirbhay1114..did you received your payment after your Account was temporarily or permanently disabled... please let me know as I have nearly 260$ in my tutor account. Please let me know. Thank you
No i did not receive any payment and they disabled my account without any valid reason.
What we have to do . ..if they are doing like this...I kept lots of hope in this platform..I never in this way
I am happy to say that..my tutor account was re-enabled. It was working.
Did you also experience the same thing? Like your account was temporarily suspended and they're asking for 10sec video and others? Was it resolved? Did you get your money? I am looking for the same situation as I am right now and wondering if this will be okay.
Replied
I can't access my funds (Account permanently disabled)
My account "[protected]@gmail.com" was permanently closed on 21st December, 2022 for violation of rules(was never specified). This is after I had shared my video verification and other requested items. My account had a good rating of over 90% and I have used the account for over 2 years now. I tried to appeal to atleast be able to withdraw my earnings of more than 700 dollars but got no response.
Desired outcome: Please send my earnings of more than 700 dollars to Paypal account: " [protected]@gmail.com"
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.
Warm wishes,
Bessie
Replied
Temporarily disabled account, payment not received
Last December 22, I received an email from course hero that my account was temporarily disabled because they had identified unusual activity on my account that violates their terms of use, however, it wasn't specified which rule I had violated. As a tutor, I have been very responsible in this job and have been very keen and aware of the course hero's rules and regulations. And as far I know, I haven't violated a rule since I am very aware and knowledgeable of the terms of use and rules of this company.
Desired outcome: Please re-enable my account and let me withdraw my earnings of $136, which I've worked hard for.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.
Regards,
Bessie
Replied
Request for payment
Hello Team,
My account, [protected]@gmail.com, was permanently disabled on December 13, 2022, yet I had not violated any of your terms. I am writing this to request my payment, I had earnings of $400. Kindly send my payment via my PayPal account, [protected]@gmail.com.
I will appreciate any assistance in getting my money back. All I want is my payment; I am not interested in the account being re-enabled.
This is the email I registered with: [protected]@gmail.com.
This is the phone number I registered with: +[protected].
Kindly send my payments.
Desired outcome: Receive my payments
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.
Warm regards,
Phil
Replied
Unable to withdraw earnings
I emailed the tutor support team several times now since 09-Dec-2022 with regards on verifying my contact number as I cannot withdraw my pending earnings ($373.50 USD). The last date that they responded to me was 16-Dec-2022 (see attached photo) however they didn't resolved the issue and still I cannot withdraw my pending earnings. As stated on the dashboard (see attached photo), I can still withdraw my available balance if it exceeds $20 USD, I can accept if my tutor account will be closed however I just need my pending earnings to be withdrawn.
I hope this can be addressed immediately.
You can contact me via my email address:
[protected]@gmail.com
Desired outcome: I just need my pending earnings to be withdrawn
I emailed the tutor support team several times since 9-Dec-2022 with regards on verifying my contact number as I cannot withdraw my pending earnings ($373 USD). Tutor support team Emily emailed me last 10-Dec-2022 and requires mhe to send a receipt that shows my name and a phone number, and also a 10 second video holding my identification card and a receipt that shows my name and phone number and to clearly state my name and the date when i was taking the video. I send all the requirements to tutor support team. Then last 14-Dec-2022, tutor support team Ann replied that they were not able to process the changing of verification phone number. Then I was found out that they remove me as a tutor without knowing any reason. Then how many time I followed up the status of my concern but they haven't replied to my email and my concern remains unresolved. As stated in the dashboard, that I can still withdraw my earning if it exceeds $20 USD. I really need my earnings to be withdrawn for medication. I can accept if they remove me as a tutor however i just need my pendings earnings to be withdrawn (please see all attached photos).
I hope this can be addressed immediately.
Thank you.
You can contact me via my email address: jpquesada012@gmail.com
Tutor support team Emily emailed me last 10-Dec-2022 and requires me to send a receipt that shows my name and a phone number, and also a 10 second video holding my valid identification card and a receipt that shows my name and phone number and to clearly state my name and the date when i was taking the video. I send it to tutor support team of course hero with email address Tutor-Support@CourseHero.com. Then last 14-Dec-2022 tutor support team Ann replied that they were not able to process my request in changing my phone number verification in withdrawing my earnings since the one that originally registered to my tutor account is the phone number that I am requesting to be set up. Then how many times I emailed the tutor support team on how can I withdraw my pending earnings but until now my complaints remains unresolved. I need my earnings for medication and I almost sacrifice my other priorities just to help the students learn and also to earn money for my family needs. All i need is to withdraw my earnings because I sacrifice for it. Please help. Thank you.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.
All the best,
Bessie
Replied
Tutor account access
I cannot open my tutor account this week. I tried using different browsers.
I was tasked to respond to a recovery email, which I duly did because logging into my account repeatedly was deemed unusual activity, even though I cannot log in properly using my credentials.
Please help me in accessing my account. I haven't claimed a single penny from my earnings and now my account cannot be opened.
For Brave browser, I was told to allow 3rd party JavaScript in my browser to continue with Facebook. However, I am logging in through Facebook. For Safari, my credentials were labeled as incorrect.
Desired outcome: I hope this message reaches you as soon as possible. My username is RyanJYM
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaint Board about your tutor account. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to the access of any account. They will be best able to assist you at this time.
All the best,
AJ
Replied
Give me my Course Hero Earnings
Course hero permanently disabled my account on Dec 21,2022 which was unjustifiable and unfair .They did this to all the tutor who have a “Big” earnings like me. I have a high tutor rating which is 93% . I did all my effort to be a good tutor for my students . It was unfair that they will sent an email that I dont have the right to get my earnings . It comes from my hardwork. You dont have the right to get my own money. Tell them to send me all my money to my paypal or just let me withdraw all my money from my account. This is my Course hero email [protected]@yahoo.com.
Desired outcome: Let Course hero pay all my earnings or let me open again my account so that I can withdraw my money
The complaint didnt resolve yet . You did not do anything and never provide solution for this concern.
Thank you for reaching out to us on Complaint Board about your Course Hero Tutor account. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to the access of any account. They will be best able to assist you with your request at this time.
Happy Holidays,
AJ
Replied
Course hero again disabled my account
On 14th morning i got a message from course that they disabled my account and told me to send some documents and details. I did it and also filed a complaint here.
Within two days ,i got replied from course hero that they re-enabled my account. So i was happy and withdrawed some remaining money.
But again on 20th morning, i got same e-mail and they again disabled my account.I didn't even solved one question since my account re-enabled, but still they disabled my account again.
I still have lot of money to withdraw of December earning.
Now i have sent all details and the 10 sec video but still They haven't replied yet.
Plz help me here
Desired outcome: Re-enable my account and let me withdraw my remaining earning
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaint Board about your Course Hero Tutor account. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to the access of any account. They will be best able to assist you with your request at this time.
Best,
AJ
Hi, did you received any mail after that.. please let me know
Yeah, On 27th December,they mailed me that they permanently banned my account and Now there won't be any further investigation or reply from course hero.And Permanent ban is final.
I still have 600$ in my account to withdraw.
Now they don't even reply
Ok Thank you so much...no further payment obligations are required means...they are not going to pay our earnings..is it right?
Hi,
I am happy to say that my tutor account was re-enabled. It was working.
Replied
My payment as a Tutor
Hello Team,
On 13/12/22, my tutor account [protected]@gmail.com was permanently disabled without cause. I have not broken any of the Terms of Use rules nor is Course Hero able to specify in which way I personally have violated any of their terms other than a general "Sections 2 and 3", which I have not broken. I had over $400 waiting to be withdrawn and Course Hero is denying me access to the money I earned.
I have found many other tutors complaining online that this has also happened to them once they had earned "big money" and were about to be able to withdraw it.
I have been falsely accused of violating the Terms of Use, my account has been unfairly permanently disabled and money which I spent a lot of time earning I cannot access it.
Kindly send my payment via my paypal account [protected]@gmail.com.
Desired outcome: Receive my payment via my pay pal account [protected]@gmail.com
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaint Board about your Tutor account. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to the access of any account or earnings. They will be best able to assist you.
All the best,
AJ
Replied
Locked account
My account has been locked since October 3, 2022. This was after my Board exam. I was really exhausted and frustrated that time because I was not able to withdraw my money.
I tried to retrieved and emailed the support a million times but all they say is, my account was locked due to number verification. It's not even my fault because there's a code issue via sms that moment.
I just hope that they give back our accounts. I've been an excellent tutor in CH for 1year. I received a lot of helpful ratings and never received a probation or any violations. My helpful rate is 83% Please give us a chance and return the favor to us!
Thank you, Merry Christmas!
Desired outcome: Help me recover my account. Please take a look.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.
All the best,
Phil
Replied
Unjustifiable disabled my account
Good Day !
Today , December 21,2022 Course hero sent me an email that they disabled my account which is unfair to my side . I didnt violate anything. They dont allow me to get my pending earnings . My email is [protected]@yahoo.com on CH . I already send email to course hero but they told me that It was permanently close . Give me back my hard earned money. My earnings comes from my effort.
Course hero doesnt have the right to get all my earnings.
Desired outcome: Give me back my hard earned money. Send it to my paypal account or let me open my account so that I can withdraw my earnings
Give me my hard earned money or let me open my account so that I can withdraw my money. My money is not yours. You dont have the right to get it . It comes from my fruitful hardwork.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaint Board about your Tutor account. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to the access of your account or earnings. They will be best able to assist you with the outcome you have requested.
All the best,
AJ
Replied
Request for payment
Hello Team,
My account [protected]@gmail.com was recently disabled on 13th December 2022 and I had not violated any of your terms and conditions. Your recent feedback did not specify the violation. That was unfair. It had a pending balance of 400$. Kindly send my payments via my paypal account [protected]@gmail.com. I will appreciate any assistance given by your Team. Thank you.
Desired outcome: Receive my Payment
On 13/12/22, my tutor account girlygirlpower19@gmail.com was permanently disabled without cause. I have not broken any of the Terms of Use rules nor is Course Hero able to specify in which way I personally have violated any of their terms other than a general "Sections 2 and 3", which I have not broken. I had over $400 waiting to be withdrawn and Course Hero is denying me access to the money I earned.
I have found many other tutors complaining online that this has also happened to them once they had earned "big money" and were about to be able to withdraw it.
I have been falsely accused to violating the Terms of Use, my account has been unfairly permanently disabled and money which I spent a lot of time earning I cannot access it.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
We have same situation. My account also was permanently disabled. I have 220usd on my account .
Replied
account Re-enabling
Hello Team,
On 13/12/22, my tutor account [protected]@gmail.com was temporary disabled without cause. I have not broken any of the Terms of Use rules nor is Course Hero able to specify in which way I personally have violated any of their terms . I had over $200 waiting to be withdrawn and Course Hero is denying me access to the money I earned. i send the video and other documentations that were requested and never got the feedback.
I have found many other tutors complaining online that this has also happened to them once they had earned "big money" and were about to be able to withdraw it.
I have been falsely accused of violating the Terms of Use, my account has been unfairly temporary disabled and money which I spent a lot of time earning I cannot access it.
Kindly send my payment via my paypal account [protected]@gmail.com.
Desired outcome: To re-enable my account or let me access my funds.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaint Board about your Tutor account. If you have not already please contact our Tutor Support team at tutor-support@coursehero.com in regards to the access of any account or earnings. They will be best able to assist you.
All the best,
AJ
Replied
Payment of my pending balance as a tutor.
Hello Team,
My account [protected]@gmail.com was permanently disabled yet I had not violated any of your rules. I had a good rating by the students . Now that you decided to close my account , you should pay me my pending payment balance of 400$, that was my hard earned money and I deserve it. It is unfair not to pay me my money. Send my payment via my pay pal account [protected]@gmail.com or let me access my account so that I can withdraw my payment.
Desired outcome: Receive my payment.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
Replied
Please as soon as possible kindly take down all these documents sir/ma'am.
These are the following documents:
https://www.coursehero.com/file/176597156/LEARNING-ACTIVITIESdocx/
https://www.coursehero.com/file/176596371/Module-2-lesson-4-assessment-1docx/
https://www.coursehero.com/file/176596643/educ-6-outline-Marilyn-A-Labradordocx/
https://www.coursehero.com/file/176596726/GROUP-5-OUTLINE-ENVI-SCIpdf/
https://www.coursehero.com/file/176596652/SYMBIOSIS-FINALdocx/
https://www.coursehero.com/file/176596024/Appropriate-Methods-Affective-Domain-Nazareno-Gongobdocx/
https://www.coursehero.com/file/153678759/Lesson-7-Activity-Nazareno-Nica-Joy-BSED-2Adocx/
https://www.coursehero.com/file/144472067/ASSESSMENT-2-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/144480408/EXERCISE-9-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/144464151/PEMODULE-2-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/144463969/EDUC-4-NAZARENO-NICA-JOY-BSED-2A-MIDTERM-EXAMdocx/
https://www.coursehero.com/file/144463816/LESSON-4-SYNTHESIS-NAZARENO-NICA-JOY-BSED-2Adocx/
https://www.coursehero.com/file/144464606/LESSON-5-ASSESSMENT-NAZARENO-NICA-JOY-BSED-2Adocx/
https://www.coursehero.com/file/138205008/PE4-MODULE1-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/138204411/Lesson-1-Activity-2-NAZARENO-BSED-2Adocx/
https://www.coursehero.com/file/138205429/LESSON-1-ACTIVITY-3-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/138205887/LESSON-3-ASSESSMENT-NAZARENO-NICA-JOY-BSED-2Adocx/
https://www.coursehero.com/file/138204897/LESSON-3-ACTIVITY2-NAZARENO-NICA-JOY-BSED-2Adocx/
https://www.coursehero.com/file/136528988/Physics-2-Module-1-Nazareno-Nica-Joy-BSED2Adocx/
https://www.coursehero.com/file/136526563/ESSAY-4-GE-CWdocx/
https://www.coursehero.com/file/176596757/PantallanoActivity6docx/
https://www.coursehero.com/file/153682581/NLE-REFLECTION-NAZARENO-NICA-JOY-BSED-2Adocx/
https://www.coursehero.com/file/153679786/Simple-circuit-example-diagramdocx/
https://www.coursehero.com/file/153682580/Joana-Mae-L-Ramirez-BSED2A-POST-TESTdocx/
https://www.coursehero.com/file/153678889/Lesson-7-Synthesis-Nazareno-Nica-Joy-BSED-2Adocx/
https://www.coursehero.com/file/144461583/EXERCISE-4-NAZARENO-NICA-BSED2Adocx/
https://www.coursehero.com/file/144464288/EXERCISE-7-NAZARENO-BSED-2Adocx/
https://www.coursehero.com/file/144463637/LESSON-4-ACTIVITY-2-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/138204260/LESSON-1-ACTIVITY-4-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/138205086/LESSON-1-SYNTHESIS-NAZARENO-BSED-2Adocx/
https://www.coursehero.com/file/138204884/LESSON-1-ACTIVITY-5-NAZARENO-NICA-BSED-2Adocx/
https://www.coursehero.com/file/138204868/LESSON-2-SYNTHESIS-NAZARENO-NICA-JOY-BSED-2Adocx/
https://www.coursehero.com/file/136526432/ESSAY-5-GE-CWdocx
https://www.coursehero.com/file/136533241/Exercise-2-Nazareno-Nica-Joy-BSED-2adocx/
https://www.coursehero.com/file/136526448/Exercise-1-STS-Nazareno-Nica-Joy-BSED-2Adocx/
https://www.coursehero.com/file/136524691/Reasons-and-Impartialitydocx/
https://www.coursehero.com/file/136527162/TTL-Week-3-5-NAZARENO-BSED2Apdf/
https://www.coursehero.com/file/136525991/Life-Works-of-RizalWeek5-6-NAZARENO-NICA-JOY-BSED-2Apdf/
https://www.coursehero.com/file/133236003/Lesson-6-Assess-Nazareno-Nica-Joy-M-BSED2Adocx/
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
All the best,
Bessie
Replied
Delete documents
I was given some assignments to do and your website offered me to ask some questions in exchange for the documents that I will upload.
I am from Bangladesh and I was not aware of the policy of my college regarding plagiarism and the student code of conduct.
So I did as I uploaded the assignment on course hero with my student id on it and my program head came to know about the same. She told me to remove all the documents that I uploaded on course hero otherwise they will rusticate me from the college as I already received 0%. Being an international student, if I am rusticated I am supposed to go back to my home country which will be impacting my financial life as well as my mental health. Please help me, I have my 6 yo kid with me and my husband. I am ready to pay any subscription charge or penalty charge required but please remove all the documents that I uploaded.
Desired outcome: Need all my documents that I uploaded to be removed
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Best,
AJ
Replied
Account re - enabling
Hello,
My account was disabled yet I had not violated any of your terms. I had not also received any warning, my account had a good rating of 93% more than the recommended 85%. This action of disabling my account was unfair. My account [protected]@gmail.com had a pending balance of over 355$. Kindly allow me to withdraw my balance since that was my hard work or send it to my paypal account [protected]@gmail.com. I will appreciate any assistance given by your team. Thank you
Desired outcome: My account to be enabled so that I can access my payments .If that is not possible my pending earnings of 355$ to be paid via my pay pal account [protected]@gmail.com . My account is [protected]@gmail.com.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.
All the best,
Bessie
you are telling people to reach out and you do not respond to their messages. You also do not pay tutors. you have been pocketing their earnings the whole of this year. You should practice ethics and stop humiliating the tutors working for you.
They are getting our hard earned money which comes from our effort of being a tutor . My account also was permanently disabled because of unjustifiable reason .I have 200 usd on my account. But they dont allow me to get my earnings
Regarding money withdraw
Hello team,
I am unable to withdraw my money from Course Hero, and I emailed the tutor support team. Instead of resolving my problem. They took my answering rights. I am still can't withdraw my money and there is no response from support team please help me out.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
-
Course Hero Contacts
-
Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
-
Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
-
Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
-
Course Hero social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 12, 2024 - View all Course Hero contacts
Most discussed Course Hero complaints
Unauthorized chargesRecent comments about Course Hero company
Sudden disabled account - receiving violations even after serving suspension
Top Assignment Experts
10 reviews
ExamsBoost
7 reviews
Intellipaat
14 reviews
MindMajix
1 review
123helpme.org
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.