Course Hero
Reviews and Complaints

Since 6 Jan I am receiving a mail of breaching the T&C and every time I just gave all credentials required so regain my account. I am not using any VPN or other account other than mine. Still, they didn't listen to it. Every time I asked about the specific issue because of which my account got closed. But even after this on 26 Jan, without any prior information, my account is permanently disabled without paying what I earned by investing all my time into the website. For a reputed company like yours, I mailed your customer support and it's been 7 days, no response from your side. I just want that the company should at least one time for sake of courtesy give me access to my account so that I can withdraw my money and then it is completely your reputed company wish to continue or not with me

Hello Course Hero,
I would like to request to permanently remove and delete the files uploaded on my account. This is because I have mistakenly uploaded the notes and lecture presentation files of my university professor. With this, I am told by me professor to delete immediately from your website.
Please reply to this message ASAP. Thank you.

Yesterday, when I tried to cash out my payment, this error happened. When I copy pasted my phone number, I lately noticed that I did include the first digit of my number '0' why I got this error. I know I'm being lazy to type the phone number here, but freezing the account and not being able to cash out the fund is outrageous.

Now, Course Hero locked my account and unable me to answer questions anymore. And the pending $100+ cannot be cashed out anymore.

I already contacted the support but got no response up to now.

When I can't withdraw my earnings because it does not exceeded the $20 amount, I can verify my number. But when I already exceeded $20, I suddenly can't verify my number and my account says I violate some regulations. Coincidence? Something fishy..

I already reached out to customer support but no one is answering my complaints, that's why I'm here. :)

Greetings! I have been in CH for about a month. After gaining 24 USD I tried to withdraw it. However, it always appears that my verification SMS is "not passed". I entered the numbers correctly several times and then I got locked! This is really unfair on my part. I am working hard on this platform as a tutor, so I hope someone will help me withdraw my hard-earned money! This is disappointing.

Today January 29, 2023 I just requested for a withdrawal of my earnings amounting to 55 usd but when do I try to hit the withdraw button there's a message says please reload the page and after I reload it my withdrawal balance is gone and nothing came to paypal account this is my fourth time withdrawing I didn't get a chance to take some screenshots because i didn't expect that's going to happen which is losing of my withdrawable balance and nothing came to my PayPal account.

Dear Course Hero Tutor Support Team,

I hope this email finds you well. I am writing to request that my tutor account on your platform be reevaluated. I was recently (19 Jan., 2023) notified that my account had been disabled and I believe that this may have been done in error. This problem I faced sometime ago and I got a mail telling that my account was disabled by mistake.

I assure you that I have not violated any of the terms of use for the platform. I am a dedicated and experienced tutor and I have always followed the guidelines set forth by Course Hero. I believe that my account may have been disabled due to a misunderstanding and I hope that it can be reviewed again.

I understand that the verification process can take some time, but I would greatly appreciate your prompt attention to this matter, as I am eager to continue using your platform to help students. I assure you that I will continue to follow the guidelines set forth by Course Hero and I am committed to providing high-quality tutoring services.

Please let me know if there is any further information or documentation that you require from me.
Thank you for your time and assistance in this matter. I look forward to hearing from you soon.

Documents from my computer was uploaded to course hero these are my confidential information and I want them removed as I was the one who did not upload these documents. I have emailed an official complaint to [protected]@coursehero.com as well as the https://www.coursehero.com/copyright-infringement/ I need these documents removed immediately as this is confidential information.

I was trying to withdraw my $250 about 6 days ago and $108.5 yesterday, and after entering my phone number and verification code, it showed 'Something went wrong please reload the page' both times. After reloading the page the money was gone but it is not showing in my Paypal account or course hero account. It is showing as cashed out but I have not gotten any verification from course hero that my money has been successfully withdrawn. I already sent a complaint email 6 days ago for a withdrawal of $250 and in response to that email, the tutor support team told me that they will quickly resolve it with Paypal. But till now no action has been taken yet and my money is still missing. Now my $108.50 is also missing in the same way. I am not able to understand how can same problem can occur back to back. It has never happened before. I want an update on my money. I am already facing troubles for the past 8 days in my account. My account has been temporarily disabled 4 times this month without any reason and now my money is not reflecting. Please help me. Please tell me about the status of my money. I am attaching some screenshots for your reference. Hope it helps

On January 24, 2023 my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not do anything wrong. An email was sent to me telling me to send required documents and video for a possible re-enabling of account. I did it immediately but got no reply for any update. I have earnings to be withdrawn, and I cannot even receive my hard earned income. May you please help me regarding this? so I can continue to help students in solving their problem. Thanks.

I received an email from the Tutor Support team that they have permanently disabled my account because they said I was “lending my account to others”. They asked for a 10-second video of myself holding my ID and a paper with my signature, the date and some random phrase to which I complied. I am the only person using this account. I am not sure why they keep doing this. I have already changed my password and made sure I wasn’t connected to VPN. I have $250+ of pending payments. Please give me back my money. I spent hours and days to earn this.

You all are ridiculous I am making this complaint because you all stole my $24.99 I reach out to customer service nothing and no knowledge of the issue I am having. That's okay I can play games to anyhow whenever I go to submit a question to the tutors it stays stuck on the screen with the chat boxes and doesn't go through and these hard heads are emailing the wrong email info about my inquiry.

My Name: Ronald Deniña
Contact number: [protected]
My Universe: Polytechnic University of the Philippines
My job or responsibility: Student
I would like to request to remove some files that were uploaded by someone I don't know, and that concludes my privacy information. I believe this is against my private information.
Here the link of file uploaded that contain my personal information:

https://www.coursehero.com/file/133447661/c33b653f2d6e41c48a349536b3cd9c9bpdf/?openFlag=true%3Flogin_user_type%3Ddocument&user_action=flag&user_action_id=133447661

Title: c33b653f2d6e41c48a349536b3cd9c9b.pdf - BPA 2-4 [Personal Information]
Type of content: Personal Information
Course Title: BAPS 001
School: Polytechnic University of the Philippines
I hope you make a move to remove this.

Today is January 21, 2023 I withdraw $28.50 and I didn't received the money, please help me where the money is. Please help me settle this, I didn't received the money that I have withdrawn. I'd appreciate if you will settle this immediately. I need the money and I don't deserve this since I answered all the questions fairly and I invest my time and effort for this platform. Thank you!

Hello Team,

I worked as a tutor for Course Hero, and my account was deactivated, yet I had not violated any of your terms. I'm requesting payment for the work I completed. My account had a pending payment balance of $400.

This is my account email: [protected]@gmail.com

This is my verification number: +[protected]

This is my paypal account: [protected]@gmail.com

I hope to receive my payment from you soon.

I am writing to inform you that I am currently experiencing difficulty logging into my Tutor account. I have tried multiple times to log in, but I keep receiving an error message saying that my login credentials are incorrect.

I have checked to ensure that I am using the correct email address and password, and I have also tried resetting my password multiple times. However, I am still unable to log in.

Hi I uploaded my essays belonging to western Sydney uni on the account “livbroo” and have since been requested to immediately remove all copyrighted University content on there or further action will be taken. Could all uploaded documents on the livbroo account from Western Sydney University please be taken down immediately due to plagiarism and copyright thanks

Hello,

I would like to request for deletion of all my uploaded files/documents to Course Hero coursehero.com

Since accessing files in Course Hero is not for free, it left me no choice but to upload these files because I did not have the required amount for it.

This was many years ago when I was a student and now I relaized that these files compromise the intellectual property rights of the documents owners', which I was not aware of at that time, so please remove all my documents so I don't face any legal or intellectual property problems.

I tried to submit DMCA but it requires the document owner themselves which isn't possible especially for multiple files.

Thanks.

I have uploaded documents from my school with the subject Earth Science or Science 11 and those documents I uploaded contains information of my school and most importantly of my co-teachers. It is very important to delete or remove the documents because I did not ask a consent or permission from them. I really need to remove all of the documents from my account as soon as possible. I am hoping for your immediate response. Thank you and God bless.

My tutor account had been disabled first and then they ask for a 10 seconds video of me holding a paper with personal information written on it.

I did it but without any clear reason, they disabled my account. There was nearly $80 pending. I want my money and my account back. This is a kind of fraud. I have spent hours helping students and I get no money paid.

I sent too many emails afterward but they have not replied a single one.

My name is Manish and my account has been disabled by Ann. I received mail on 15th December 2022 at 14:01 PST.

My email id is [protected]@gmail.com