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I'm outraged and disappointed by Course Hero's treatment of top-performing tutors like myself. Despite being a consistent top tutor for several months, their system incorrectly flagged my account for using a VPN.
I reached out to their support team multiple times, but they failed to provide a satisfactory response or resolution. Instead, they permanently disabled my account without warning, citing vague "Terms of Use" violations.
To add insult to injury, Course Hero withheld my hard-earned money, essentially robbing me of my rightful earnings. This is unacceptable and unethical.
If you're a tutor considering joining Course Hero, beware of their arbitrary account disabling, lack of support, and predatory practices. They may take your work and earnings without hesitation. Unless you want to risk losing your time, effort, and hard-earned money, stay far away from Course Hero. There are better platforms out there that actually value their users.
Claimed loss: $200
Desired outcome: $200
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Banned from withdrawing my earnings
I'm outraged and disappointed by Course Hero's treatment of top-performing tutors like myself. Despite being a consistent top tutor for several months, their system incorrectly flagged my account for using a VPN.
I reached out to their support team multiple times, but they failed to provide a satisfactory response or resolution. Instead, they permanently disabled my account without warning, citing vague "Terms of Use" violations.
To add insult to injury, Course Hero withheld my hard-earned money, essentially robbing me of my rightful earnings. This is unacceptable and unethical.
If you're a tutor considering joining Course Hero, beware of their arbitrary account disabling, lack of support, and predatory practices. They may take your work and earnings without hesitation. Unless you want to risk losing your time, effort, and hard-earned money, stay far away from Course Hero. There are better platforms out there that actually value their users.
Claimed loss: $200
Desired outcome: $200
Unfortunately your support team is not the best but the worst. I already emailed them but I got zero reply. Very unresponsive and unethical.
Dear Support Team,
I am writing to let you know how disappointed I am at the unjust closure of my account, despite being a top tutor since October 2024. I have answered over 1000 questions and consistently delivered high-quality responses, earning a reputation as a trusted and reliable tutor. The closure of my account without a valid reason is not only unfair but also unethical.
Furthermore, withholding my earnings is a clear breach of our agreement and a violation of my rights as a tutor. I have been trying to resolve this issue with Norch from Tutor Support, but unfortunately, he has been unresponsive and unhelpful. His lack of empathy and unwillingness to address my concerns is appalling, and I believe it's essential to bring this to the attention of higher management.
I request that you immediately reinstate my account and release my withheld earnings. If I do not receive a response or resolution within the next 3 business days, I will be forced to seek assistance from the California Attorney General's office, under the leadership of Rob Bonta, to protect my rights and interests. I will also be reaching out to CourseHero's CEO, Andrew Grauer, on LinkedIn to bring this matter to his attention, as I believe it is essential for him to be aware of the company's treatment of its top tutors.
Additionally, I am aware of the ongoing petition to shut down CourseHero due to numerous complaints about the company's business practices. I will not hesitate to support this petition and share my negative experience with friends, family, and online communities if this matter is not resolved promptly.
I hope we can resolve this matter amicably and promptly.
