Course Hero
Reviews and Complaints

Last February 19, 2023 I was trying to withdraw my earnings but I was accidentally entered wrong number that's why my account was locked but I report it right away. Today, I received an email saying that my account was already unlocked but after 2 minutes I received another email saying that my account was permanently disabled. I was thinking if is this a scam or what?

You permanently disabled my account without me withdrawing my hard earned money. I accurately and seriously answering students questions and I know I didn't violate any rules and regulations. Please bring back my account I need my earnings and I still want to be a part of course hero.

Hi good day im one of your hardworking tutors in ch I just want to know why cant I withdraw my hard earned money in ch I have been trying it multiple times and my account have been locked twice, but thankfully tutor support are able to unlock my account, and as of now ch is my source of income because I dont have a permanent job. I already emailed tutor support about this but they dont have any anwers on my problem. I really need to know why I keep getting this error in my account.

The Course Hero team emailed me yesterday to confirm that my phone number was still the same. However, even though I provided the correct number, when I attempted to withdraw my earnings, it did not work. Dealing with this issue has been a real pain, and despite the fact that I've provided them with all of the documents they require, they still haven't provided me with a clear answer. I believe I am entitled to my earnings, and I hope they can resolve this issue soon.

I was trying to cash out and I accidentally put the wrong number then my account is locked and I received a message saying I have a violation and I could no longer answer questions but I can still cash out my earnings if it exceeds 20 dollars. So I tried to cash out again since it exceeds 20 dollars but then I could not cash out since it is locked.

And I think I have not done anything that will give me violations.

I have accidentally uploaded files that I didn't know my name and other persons name were included. The name of the private school that I went to is also there and they've told me to take it down but it seems users can't do much about that and I've been recommended to file a complaint or perhaps a request to delete all the files that I have uploaded. I will make sure to remove any private matters the next time I upload any type of documents.

Hello . I am a course hero tutor. Last night, February 14, 2023, I was using Course Hero, and everything was right. But the next morning, February 15., 2023. when I opened my course hero tutor account, it was logged out. I thought it was normal and tried to log in using my credentials, but it said my password or email was incorrect. I tried to recover my password, but no reset email was received.

Then I tried google account login method but It said "Bad Request"

Since then, I've been concerned and unable to access my Course Hero tutor account. I still have not received an email from Course Hero about any violation, suspension, or probation. I had several hundred dollars in pending payments. Can you please help me regarding this issue. Kindly help me resolve this issue.

My registered email is : [protected]@gmail.com

I cannot log in in my account. I try many times. I try to forget but did not receive message in email. I dont know why.

Please help me. My email address is [protected]@gmail.com

I am unable to withdraw my salary from Course Hero despite having a minimum available cash pay-out of more than $20, which is the minimum requirement for withdrawal. After attempting to verify my number, I received a response stating that my account could not be verified and some features have been locked. This is unethical to lock me out of answering questions for students due to an error and freezing my hard-earned money.

I encountered an issue with my withdrawal. Upon clicking the withdraw earnings button, an error message appeared and the amount I intended to withdraw vanished. Although $129.50 was debited from my Coursehero account, the funds did not arrive in my PayPal account. This occurred today, February 14, 2023. I also mailed the contacted the email support but there is no reply.

On January 10, my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not violate.

An email was sent to me asking me to send Items and video for a possible re-enabling of account. I sent the required video/information immediately and got a reply that my account has been enabled and I can have access to my account within next 48 hours.

However, after 48 hours, I'm still unable to login. May you please solve this issue so I can have access to my account?

Dear Course Hero Tutor Support Team,

I hope this email finds you well. I am writing to request that my tutor account on your platform be reevaluated. I was recently notified that my account had been disabled and I believe that this may have been done in error. At least you can transfer my earnings to my PayPal. I request that my current tutor payment be transferred to my PayPal account. My PayPal account email is [protected]@gmail.com

I assure you that I have not violated any of the terms of use for the platform. I am a dedicated and experienced tutor and I have always followed the guidelines set forth by Course Hero. I believe that my account may have been disabled due to a misunderstanding and I hope that it can be reviewed again.

I understand that the verification process can take some time, but I would greatly appreciate your prompt attention to this matter, as I am eager to continue using your platform to help students. I assure you that I will continue to follow the guidelines set forth by Course Hero and I am committed to providing high-quality tutoring services.

Please let me know if there is any further information or documentation that you require from me.

Thank you for your time and assistance in this matter. I look forward to hearing from you soon.

Sincerely,

Darshil Thummar

Recently, my account got removed saying 'I have done Terms of Use violation'. And I have 34 doller pending and 19 dollers showing on course hero dashboard.

I email to them but they say 'no further payments are obligated at this time'.

Even I have 86% helpful rate, and I have done all question keeping in mind of Terms of Use.

My account was temporarily suspended due to some unusual accounts at my browser, which I do not know, they asked my to reverify my details and I did the same by sending 10 second vedio to them and also my phone no and registered email id, they have not replied me back yet my registered email id on course hero is [protected]@gmail.com

Hello,

I have a coursehero tutor account. As you can see in the screenshot I do have more than 80 dollars in my account and I do have 100 percent helpful rate.

Then early this morning, I received an email from their support team asking me to send a video with my face together with my name and ID. I did submit this.

Then my account suddenly closed by them without explanation.

I have uploaded notes from my school which has been asked to remove it immediately by the owner of the school. All the notes i got from my school which actually I need to ask from consent from the owner since it are made for only for the students of our school. I have accidentally uploaded few files from my school into course hero and now I really need to remove before there are action from the top level management of the school. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Today is February 3, 2023 I withdraw $75 and I didn't received the money since I check my paypal account, please help me where the money is. Please help me settle this, I didn't received the money that I have withdrawn. I'd appreciate if you will settle this immediately. I need the money and I don't deserve this since I answered all the questions fairly and I invest my time and effort for this platform. And also my account cant add a number its say error please help me fix my account. Thank you!

I need Course Hero to remove my uploaded documents today 2/3/2023, "Anatomy-Course Project.pdf," under the course name "PSYC 331." School name: AMA Computer University, Quezon City. I forgot that I put my name on it and my professor on it. I need my privacy. Please delete my uploaded document such as Anatomy-Course Project.pdf. Kindly help me to remove this document as soon as possible. Attached herewith is the screenshot of my uploaded document that I want to have vanished.

Today January 02, 2023 I just requested for a withdrawal of my earnings amounting to $119 but when do I try to hit the withdraw button there's a message says please reload the page and after I reload it my withdrawal balance is gone and nothing came to paypal account, I didn't get a chance to take some screenshots because i didn't expect that's going to happen which is losing of my withdrawable balance and nothing came to my PayPal account.

Hi! I would like to complaint about my permanently disabled tutor account. I received three consecutive email saying that they identified unusual activity on my account. First was on December 22, 2022. Second was on January 6, 2023. Lastly, happened last January 12, 2023. I always comply with the requirements but they are just sending automated response. Their tutor support was always sending automated responses and It took may days to receive a proper response from them. I also did not worked or answered questions from students for a month because I cannot access my account due to probation and the consecutive temporarily disabling of my tutor account. But still I always receive multiple warnings and violations that made me think they are sending those warnings and violations randomly. Until today, they decided to permanently disable my tutor account. There is no clear and specific reason stated in their email. I don’t think I violated their terms and conditions. I’m working/answering students questions sincerely, I don’t give other people access on my account, I only used my phone and laptop whenever I open my Course Hero tutor account, I don’t comment inappropriate words to students questions, I always enter accurate personal details like phone number, etc. and I never used VPN. It just saddens me that they take my tutor account without a clear reasons. I just want for them to do internal review and restore my account because I’m just starting to work so, give me a chance to do better. Please, be fair to your tutors and don’t revoked our accounts randomly.