Course Hero review: Sudden disabled account - receiving violations even after serving suspension 3

I am writing to bring to your attention some concerns I have regarding recent developments with my Course Hero account, and I appreciate your time in addressing these matters.

As a tutor who has actively contributed to the platform since the beginning of the pandemic, I am genuinely grateful for the opportunities Course Hero provides. However, it appears there are ongoing challenges that require clarification.

I fully acknowledge a violation on my account, which I promptly addressed and resolved. Following the incident, I willingly accepted a 14-day suspension during which I reflected on my actions and diligently reviewed all provided protocols. I have since made a concerted effort to strictly adhere to the guidelines set by Course Hero, drawing from valuable lessons learned from past warnings and suspensions.

My concern arises from the continuous reporting of mistakes even after completing the suspension period. It seems that my commitment to improvement is not being fully recognized. I would appreciate specific details about the reported mistakes to rectify them promptly.

Furthermore, there seems to be a broader issue with the reporting system for mistakes across tutors. It is disheartening to note that, despite sincere efforts to adhere to guidelines, there appears to be a lack of consistency in the evaluation process. This inconsistency may not only affect my experience but also that of other dedicated tutors on the platform.

I am also puzzled by the handling of pending balances. Currently, I have $10 pending in my account, and I seek clarification on the refund process, especially given it falls below the $20 threshold. It's worth noting that I couldn't reach the $20 threshold due to the disabling of my account, leaving me with the impression that my $10 is being treated as a loss without adequate explanation.

I remain committed to contributing positively to the Course Hero community and request transparency and fair evaluation of my efforts and those of my fellow tutors. I believe a more consistent and communicative approach will benefit both tutors and Course Hero as a whole.

Below, I provide evidence of the pending $10 in my account and the sudden disabling of my account without prior notice or the opportunity to understand what happened. I felt compelled to acknowledge it even though I genuinely had no knowledge of the situation, as that seemed to be the only option available to me.