Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Unable to Withdraw my Earnings
Hi. Good day. I cannot withdraw my earnings at course hero due to SMS verification and whenever I put my number in it says "the number cannot be verified" but it was the number that I used for my account. I already emailed course hero tutor support several times and I didn't receive any response yet. Can you help me with this. If you need my email in my tutor account it was [protected]@gmail.com and the number that I used is +[protected].
Desired outcome: I want to withdraw my earnings for I need it in my daily living. Course hero is one of my source of income to help my family for us to live a daily basis. Thank you
How did it become permanently closed for violation? I didn't even receive a warning for violation? Is this some kind of scam? how can you pay me with my remaining earnings?
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Regards,
Bessie
Replied
My tutor account was completely taken down by course hero team without able to withdraw my pending earnings
I emailed the tutor support team several times now since 03-Nov-2022 with regards on verifying my contact number as I cannot withdraw my pending earnings (192+ USD). They responded to me yesterday (see attached photo) however they didn't resolved the issue and just took down my account completely as I cannot log-in anymore and withdraw my pending earnings. As stated on the dashboard (see attached photo), we can still withdraw our available balance if it exceeds 20 USD, just contact the tutor support team, then why they took down my account completely and take my hard earned money away? It's fine if my tutor account will be closed however I just need my pending earnings to be withdrawn.
I emailed back Anya and Tutor Support Team provided my feedback since it turns out that COURSE HERO IS SCAMMING THEIR TUTORS! They're response was very misleading and it didn't resolved any issues.
I hope this can be addressed immediately.
You can contact me via my email address: [protected]@gmail.com
Desired outcome: I'd appreciate if my pending earnings can be withdrawn even though if my tutor account was closed.
Erratum: Kindly see the response from the tutor support team.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
Replied
Locked Account (Unable to withdraw earnings)
My tutor account is jude.oyco.[protected]@gmail.com. I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information,
I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information.
I already contacted the tutor support via email last November 11,2022 raised concerns online everyday, follow-up again on email, called via phone but no response up until now.
Desired outcome: Please verify my number as soon as possible, so I can withdraw my earnings and I hope the tutor support team can be responsive to our concerns.
Hi Bessie,
Thank you for your reply.
The team may reach me directly through jude.oyco.0420@gmail.com.
Thank you and I hope the team can reach out as soon as possible.
Cheers,
Clyde
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been unable to login to your account and withdraw funds. I noticed that you stated you've reached out to our Tutor Support team but have not received a response. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Regards,
Bessie
Replied
Subscription
I purchased the yearly subscription thinking, for some reason, it wouldn’t charge the full amount and only charge by however much each month was for that subscription. Turns out, I was charged twice, a total of $238.80, an extra $119.40 that was unauthorized. I attempted to cancel everything. I also attempted to contact their support and instead was offered to change my subscription plan? Course Hero stole my money and refuses to return it
Desired outcome: I would like a full $119.40 returned to me in addition with 11 months worth of the yearly subscription. If not then at least the $119.40 returned back to me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. Very sorry to hear that you have been charged twice for the same subscription. Even more that you haven't been refunded up until now. Would it be possible to provide me with your account email so that I may personally take a look into the matter and see what we can do to rectify this situation for you?
I look forward to hearing from you soon!
Regards,
Bessie
Replied
I cannot withdraw my tutor earnings as my number cannot be verified
My tutor account [protected]@gmail.com I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information,
I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information +[protected]
I already contacted the tutor support via email November 4,2022 raised concerns online everyday, follow-up again on email, called via phone but no response up until now.
Desired outcome: Please verify my number as soon as possible, so I can withdraw my earnings and I hope the tutor support team can be responsive to our concerns.
Hello Bessie from Course Hero,
Thank you for replying. I hope I can still reach you and you still reply. I can login now in my account its solve but there's a problem I cannot withdraw my available earning. Every time I withdraw my available earnings its said my number cannot verified. I know your support is busy. Can you escalate my number to become verified. Here's my details in the photo my number, email and my country is Philippines.
When I'm tutor I'm waiting to your reply .
Look forward to reply from you soon.
Regards,
MaeMae019
I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information,
I already contacted the tutor support via email November 4,2022 raised concerns online everyday, follow-up again on email, called via phone but no response up until now.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been unable to login to your account and withdraw funds. I noticed that you stated you've reached out to our Tutor Support team but have not received a response. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Look forward to hearing from you soon.
Regards,
Bessie
Replied
Requesting to delete my uploaded file on course hero
I would like to request for deletion of my uploaded file in Course Hero with the file name "ABC reviewer.pdf" because my professor originally made that file which means this file is not my property. Since accessing files in Course hero is not for free and I do not have the required amount for it, so I uploaded it because I had no choice and was very desperate. Actually, we are prohibited to upload those files which compromise the intellectual property rights of my professor who originally made that file, and I am at risk for suspension.
With this, I humbly request that your good office delete my uploaded file titled "ABC reviewer.pdf" I would be grateful if you could. Thank you, very much, and best wishes!
Yours truly,
Lea
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Replied
not receiving response for taking down materials uploaded
I have accidentally uploaded notes and ppts from my institution or university, which are unacceptable and not allowed to be seen by others. I have filed a formal takedown complaint or request; however, no response was given. Please, accommodate my complaint now or as soon as possible. I need to takedown the materials that I have previously accidentally uploaded.
This happened yesterday night; supposedly going to cancel the uploading; however, it was already accepted by the time I already got the time to manage to do it.
Desired outcome: I'd appreciate a response. Thank you.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. We are sorry to hear that you have not been responded to as today. Our typical Compliance Team response is around 24-48 hours. If you have already made a request for takedown I can assure you that our team will get to it quickly and resolve your issue.
We appreciate your patience in advance.
Best regards,
Bessie
Replied
Remove my upload documents
I accidentally upload the signatures of my classmates. I uploaded it I think october 2021. I didn't know that file has a signatures. I already email them on Course Hero Compliance Team they have no response for 6 hours now. I really need to remove it specially it's their privacy and it has signatures. I hope the file will be remove because it's almost 6 hours since I reported it. My name will be affected as much as my classmated specially they have their signatures in the document.
Desired outcome: Remove the document asap.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have not been responded to as of now. Typically our Compliance and Support Team responds within hours, However due to higher volume some are experiencing longer response times. No worries we are here to help and take your request seriously. We will be in contact with you soon!
Regards,
Bessie.
Replied
Removal off items
My account will be deactivated once the items are removed from the course hero site. I will no longer be using CourseHero services. I need the linked content removed for the following reasons. All of the documents are my own original work, but some were collaborative and I did not have the consent of my colleagues to upload them. My professor of the university has advised that all the content from the university needs to be removed as it is information that the university uses. I am no longer comfortable with my private/sensitive information and the private/sensitive information my information and/or of my colleagues being in these documents, so I would like them removed because it was inappropriate for me to upload the files under the data privacy act.
The materials contain my sensitive information from the university.
The university has contacted me to take the information down or I will be in grave danger with the university.
The materials were collaborative and uploaded without my colleague's consent.
The materials contain my colleague's sensitive information.
This work is confidential and will cause great damage to me, my colleagues, and my university.
Please review the attached document and remove items expeditiously.
Description of the works URLs
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HIF540_Wk_Assignment.docx https://www.coursehero.com/u/file/104264129/HIF540-Wk-Assignmentdocx/
HIF540_Wk5_Case_Study_1_ZStrain.docx https://www.coursehero.com/u/file/104264121/HIF540-Wk5-Case-Study-1-ZStraindocx/?__chid=8e4946a5-3145-4776-82bf-b716cced63b8
HIF540_Wk2_DQ.docx https://www.coursehero.com/u/file/104264114/HIF540-Wk2-DQdocx/?__chid=97c8e99e-c803-400f-80a1-a8032263e583
HIF540_Wk3_DQ.docx https://www.coursehero.com/u/file/104264139/HiF540-Wk3-DQ-docx/
HIF540_Wk2_Case_Study_ZStrain.docx https://www.coursehero.com/u/file/104264095/HIF540-Wk2-Case-Study-ZStraindocx/?__chid=33fd350a-0876-4c67-8cf2-a4a3af36b438
HIF540_Wk3_Case_Study_Mapping_Assignments_ZStrain.docx https://www.coursehero.com/u/file/104264151/HIF550-Wk1-DQdocx/?__chid=e82b5b3d-6780-4f10-b042-d8e6878d732d
HIF540_Wk6_Thesis_Statement_ZStrain.docx https://www.coursehero.com/u/file/104264119/HIF540-Wk6-Thesis-Statement-ZStraindocx/?__chid=2368006f-c9ed-4bbf-b38b-50eb734fcd47
HIF540_Wk6_DQ(2)_ZStrain.docx https://www.coursehero.com/u/file/104264097/HIF540-Wk6-DQ2-ZStraindocx/?__chid=51b86c92-6f73-40ef-b196-89d4aea5a9cc
HIF540_ZS_Final Project Team Performance Evaluation.docx https://www.coursehero.com/u/file/104264149/HIF540-ZS-Final-Project-Team-Performance-Evaluationdocx/?__chid=f4317ff2-fc4a-48f2-a655-b8b01c648d3f
HIF540_Wk7_Case_Study_2_ZStrain.docx https://www.coursehero.com/u/file/104264128/HIF540-Wk7-Case-Study-2-ZStraindocx/?__chid=24092b78-f67d-4b41-8c13-753bce159c00
HIF540_Wk7_Case_Study_1_Zstrain.docx https://www.coursehero.com/u/file/104264120/HIF540-Wk7-Case-Study-1-ZStraindocx/?__chid=9e9b34e7-a365-44b8-a7bc-6d0d5b89df02
Wk6_Lead_Post_ZStrain.docx https://www.coursehero.com/u/file/104264181/Wk6-Lead-Post-ZStraindocx/?__chid=cbf5468c-4349-49c4-bbfa-955d177c4b38
Zatania – HIF 540 Final Paper Outline (2).docx https://www.coursehero.com/u/file/104264244/Zatania-HIF-540-Final-Paper-Outline-2docx/?__chid=bb43220c-ac2b-4a75-97a7-36c2085a4f26
ZS_Literature Review Group 3.docx https://www.coursehero.com/u/file/104264189/ZS-Literature-Review-Group-3docx/?__chid=d82ef204-a20c-4ca5-af54-d9975bb46320
HIF550_Wk1_DQ.docx https://www.coursehero.com/u/file/104264151/HIF550-Wk1-DQdocx/?__chid=d78e6bd5-c3f8-4924-9c70-c7000036313b
Thanks,
Desired outcome: Removal of items expeditiously.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Replied
I cannot withdraw my Tutor earnings as my number cannot be verified
My tutor account ([protected]@gmail.com) can no longer answer questions however I have pending earnings left.
I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information (+[protected]).
I already contacted the tutor support via email since 03-Nov-2022, raised concerns online everyday, follow-up again on email, called via phone but no response up until now.
Desired outcome: Please verify my number as soon as possible, so I can withdraw my earnings and I hope the tutor support team can be responsive to our concerns.
Hi Bessie of Course Hero,
You can contact me via my email address: charlottedioquinorph@gmail.com Please see attached photos, I only received automated emails from the tutor support team. I hope this can be addressed immediately.
Thanks,
Charlotte
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you are unable access your account. If you have not been reached out to by now, please provide me with your email address so that I may have a Tutor Support agent reply to you directly.
Regards,
Bessie
Me too. Same issue I contact but nobody answer the telephone and email . Can u update me if yours is okay .
Hi Mae,
It is not yet resolved from my end. I still cannot withdraw my earnings :(
Replied
Complain about disabling of tutor acount
I recently got banned from Courshero, and now I will almost send them 3 to 4 emails that either describe the reason why you disabled my account or at least release my amount, which is almost 125 dollars, before getting banned.
But unfortunately, I didn't get a reply back from the Course Hero support team, and I am really disappointed by it. That's why I came on this platform to raise my voice and ask that you kindly release my hard-earned money into my PayPal account.
I should hope that i can get reply from your customer suport team after this complain
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
Replied
Delete my upload
Good day Sir/Ma'am!
I would like to request for deletion of my uploaded file in Course Hero with the file name "THE NORMAL NEWBORN (1).pdf". My professor told me to immediately turn it down or else I will be given disciplinary action. I do not remember when was the exact date that I uploaded the file but I am very certain that it is one of these previous months. Since accessing files in Course Hero is not for free, it left me no choice but to upload my file because I do not have the required amount for it. The pdf is all about the neonate newborn which my Professor did.
With this, I humbly ask in your good office to delete my uploaded file with the name "THE NORMAL NEWBORN (1).pdf" or this link https://www.coursehero.com/file/158614063/THE-NORMAL-NEWBORN-1pdf/
I do highly appreciate if you could. Thank you very much and more power!
Best,
Ayesha
Desired outcome: I do highly appreciate if you could. Thank you very much and more power!
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Replied
Course Hero
I cannot log in to my account for a week now. I don’t know what happened. It always says I entered an incorrect email or password even though I did type the correct details. I have tried resetting my password but no reset link was ever sent to me. I have also sent emails to the tutor support ([protected]@coursehero.com and [protected]@coursehero.com) but the farthest that I got was receiving an automated reply/email from them. Please I know the issue is no longer on my side, so please help me. If you could just send me a reset link at my email [protected]@gmail.com. Thank you!
Desired outcome: Be able to log in to my account.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I wanted to update you and let you know that I have spoken with our Support team and provided them with your email so that they may reach out to you directly and assist you with your password issue. Please be on the look out for an email from us soon!
Regards,
Bessie
Replied
Cannot log in to my account
Since October 31 I have not been able to log back in to my account. The prompt keeps saying I entered incorrect email address or password even though I typed in the correct details. I have also tried resetting my password by clicking the "forgot the password" but no reset link was sent to my email. I hope you could help me with this please. Thank you.
Desired outcome: Be able to log back in to my account
Hi! Thanks for replying. I already sent them an email 2/3 days ago, but have received no reply yet.
Thank you for reaching out to us through Complaints Board. We are sorry to hear that you are unable to access your account. If you have not already please contact our Customer Support team at support@coursehero.com. They will be best able to assist you at this time.
Regards
Bessie
Hey! Did coursehero resolved this issue. I got the same problem today what is the solution of this.
Replied
Documents Removal
I just received an urgent mail from my university that we have to take down all the documents before 15 November or I will have to receive a failed mark for that course or face other academic penalties from the school board and top-level management. This not only affect me but other students as well as I also uploaded the group assignment. Please help me delete my documents as my university is now not consenting students to share their work online.
Desired outcome: Deletion of all documents from the s3878658 account before 15 November 2022
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Regards,
Bessie
Replied
Unable to log in
I was trying to log on to set up my tutor account in Course Hero with my email el.is.[protected]@gmail.com and I keep getting " Bad Request " or " There was an error " feedbacks. My last email from course hero was October 27, 2022 and I started my application on October 24, 2022. I already uploaded my valid IDs and Transcript of Records. The next step is accessing my account to select the subjects I am interested in. What should I do?
Desired outcome: Set up my tutor account and be able to log in using google
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. I am very sorry to hear that you are experiencing issues with logging into your tutor account. Please reach out to our skilled Customer Support team as they will be able to investigate your issue and provide you with a speedy resolution.
All the best,
Bessie
Replied
Tutor account permanently closed without valid reason
I suddenly can't log in my tutor account. The tutor support said that my account is permanently closed for violating the terms of use without specifying which of the terms I violated.
It also said I will not be able to withdraw my available and pending earnings.
Below is the copy of the said email:
"Thank you for contacting Tutor Support. Our records show that your account has been permanently closed for violating Course Hero’s Terms of Use. This decision is final and we won’t be able to re-open your account. Please also note that no further payments are obligated at this time.
We will not be able to make any further exceptions or facilitate any further requests in connection to this account.
Best,
The Tutor Support Team"
Desired outcome: Please let me withdraw my earnings inside my course hero, atleast the available earnings, please
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Best,
Bessie
Replied
Remove documents in my course hero account
I have uploaded notes from my university and my contact and my friends information in there, which has been asked to remove it immediately. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.
Desired outcome: i really need to remove all the documents I uploaded
I am humbly requesting you to please remove my uploaded files in your site as soon as possible. especially our research paper mentioned below. it may cause problem to me personally especially in my school.
https://www.coursehero.com/file/175068083/Kelas-Mekflu-Lanjut-Terbarudocx/
https://www.coursehero.com/file/175068075/RCM-Gensetdocx/
Please. I beg you
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Best,
Bessie
Replied
Can't withdraw available earnings - locked account due to Violation
I contacted Tutor Support RE: Earnings because of contact number verification issues on October 22, 2022 and they replied me on October 31, 2022 saying my account is permanently disabled due to violations. My concern is about withdrawing my earnings for the month of October. You should at least provide me with assistance regarding how I can withdraw that one-month of earnings.
Desired outcome: Earnings Withdrawal
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us on Complaints Board. We have requested review of your account and have regrettably been informed it has been permanently closed for violation of Course Hero's Terms of Use.
Regards,
Bessie
Replied
The awaiting verification sms even though i already subscribe
In my questions in course hero it stop because of awaiting verification in sms bit i cannot enter my ohone number because theres no philippines country available and the option is to subscribe but i already subscribe in the course hero. There’s many pending question i make to tutors and it’s answering my questions because of the awaiting verification problem
Desired outcome: I want the course hero to fix it immediately because my i need the answers for my questions
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. We are sorry to hear that you are experiencing difficulties verifying your account. If you have not already please contact our Customer Support team at support@coursehero.com. They will be best able to assist you at this time.
Regards,
Bessie
Rai Coquilla /Noraiza Coquilla (Real Ms. Gabbie of the Philippines )
Real Address of Course Hero :
Emapta -CH PNB (Philippine National Bank )
Makati , Philippines
Email of Gabbie and Tutor support:
noraiza.coquilla@coursehero.com
Esveejane.lefebre@contractor-coursehero.com
tutor-support@coursehero.com
support@coursehero.com
Jrpmatubis@gmail.com
Support@moderators.zendesk.com
billing@coursehero.com
FY!
There are already some tutors who are complaining regarding the status of their accounts. After earning a higher amount on the platform there are cases that some tutors receive an unreasonable violation and directly receive an email that states that their account is permanently disabled. I'm one of the proofs that can attest to the majority of the tutors that this cycle is actively progressing wherein some tutors and kicked out unreasonably. Gabbie, let's not be theatrical in this case. if you still have basic human decency, try to deal with this matter professionally. Imagine those sleepless nights the tutors spent just to grind productively. You all must build empathy towards these people. They all need their hard-earned money. Stop using DELETE and Kick out mechanism to cover up all your mess. Give us clear contextualization of the case. Enough of victimizing tutors. Show up and deal with this.
PS: Stop filtering our comments. This is reality and will never be propaganda against you. Tutors should know the other side of this heavenly platform.
Wether you become passive in this matter. Note that karmic retribution will do its job. Continue fooling some tutors.
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