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4.5 26 Reviews 725 Complaints
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Course Hero Complaints 725

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11:24 am EDT
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Course Hero Unable to withdraw my Earnings as a Tutor

Hello! This is a follow-up to my earlier plea for help with making withdrawals from my available earnings. At present, I am unable to cash out my money, and I keep getting an error that my account could not be verified and is now locked, at which point I was instructed to contact support. I am trying to reach out to the tutor support team for the third time. The dashboard now informs me that my account is locked and cannot be verified since I no longer have access to the verification question. My overall score is fairly high, and I haven't received any emails stating that I broke any rules. I hope that you can help me resolve the issue of withdrawals of my hard-earned money.

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Zenn Maia Guerrero
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Nov 15, 2022 8:06 am EST

Have you resolved this? I have reached out three times through email and no response.

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Rulyn De Guzman
US
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Oct 31, 2022 4:39 am EDT

hi, have you resolved this?

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Chambie
US
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Nov 03, 2022 11:33 pm EDT

Do you have the same problem?

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8:26 am EDT
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Course Hero I need to delete one of my upload file

I have this one document that I uploaded by accident which is my cousin confidential Practicum Diary, it really needs to be deleted because the document has the name of their supervisor, she is not allowed to show the document to anybody. pls do help me

Reported Content

URL: https://www.coursehero.com/u/file/142440974/Somera-Glyden-Praciticum-Diary-Week4docx/

Title: Somera_Glyden_Praciticum_Diary_Week4.docx

School Name: Core Gateway College

Course Name: EDUCATION 111

Uploader: UltraNarwhalPerson77

Date uploaded: 04/15/2022

Desired outcome: I'd appreciate a response

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12:37 pm EDT
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Course Hero Locked account due to verification code

I have been a tutor on course hero for 3 years. This is the first time that I've experienced something like this. I simply wanted to withdraw my earnings on October 26, 2022, but I did not receive the verification code, so I changed my verification number, but the result was my account was locked. When I go to the dashboard, it says I can no longer answer a question. My rating is pretty decent and I haven't received any email that I violated any policies, of course hero.

Desired outcome: Unlock the account so I can withdraw my earnings

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Update by Chambie
Nov 01, 2022 7:52 am EDT

I’ve been trying to withdraw my earning but I cannot do it because my account is locked. It happened last October 26, it got locked due to a verification error. I haven't received an email from the coursehero. I already sent an email to your support but no response from them.

Update by Chambie
Oct 29, 2022 9:37 pm EDT

Good day, I’m having difficulty withdrawing my earnings because of the verification error. Also, I was not able to answer any more questions because my account got locked and I haven't received an email if I have a violation. This happened last October 26, and I've been trying to contact support but no response. Please I appreciate it if it gets resolved.

Update by Chambie
Oct 27, 2022 4:35 am EDT

I simply want to withdraw my hard-earned money on October 26, 2022. I didn't receive a verification code so I change the verification number. But the account was locked. I haven't received an email that I have violated policies, and my rating is pretty decent. Coursehero is a big help to me. I've been a tutor for 3 years so I appreciated this platform.

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Thank you! They unlocked my account and were able to start working again.

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12:02 pm EDT
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Course Hero removal of my school work

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have uploaded school assign from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible

Desired outcome: remove all school assignments

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3:09 am EDT
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Course Hero Removal of uploaded content

I would like to remove the files I have uploaded due to some issues of plagiarism.

Hoping for a quick response in this matter.

Here are the links:

https://www.coursehero.com/u/file/147731639/Activity-16docx/?__chid=f3f5d5de-4720-4c3d-9bcf-ac6e764aa969

https://www.coursehero.com/u/file/147731716/Activity-22docx/

https://www.coursehero.com/u/file/147731674/Activity-21docx/

https://www.coursehero.com/u/file/147731615/Activity-20docx/?__chid=4c60a262-945c-450c-acc1-50bb16178c3d

https://www.coursehero.com/u/file/147730118/Activity-19docx/?__chid=077e8828-8107-40fb-aac5-0447c061b763

https://www.coursehero.com/u/file/147731023/Activity-18docx/

https://www.coursehero.com/u/file/147731130/Activity-17docx/?__chid=0a168b1f-8d0e-4a4c-9a9a-141f3cd752cd

https://www.coursehero.com/u/file/147730953/Activity-15docx/?__chid=eb7976d9-4810-44d7-8d0f-b5c89e5e3351

https://www.coursehero.com/u/file/147731192/Activity-13docx/

https://www.coursehero.com/u/file/147731166/Activity-14docx/

https://www.coursehero.com/u/file/140143185/Activity-12docx/

https://www.coursehero.com/u/file/140147211/Activity-11docx/?__chid=9829e1da-599d-4173-b861-98121b3f94ec

https://www.coursehero.com/u/file/140144937/Activity-10docx/

https://www.coursehero.com/u/file/140143354/Activity-9docx/?__chid=578392b3-082e-42cb-a940-486c661b1115

https://www.coursehero.com/u/file/140144785/Activity-7docx/

https://www.coursehero.com/u/file/140161254/Activity-6docx/?__chid=1c177b1a-f5f8-46e1-9183-ff535458f39b

https://www.coursehero.com/u/file/140144883/Activity-8docx/

https://www.coursehero.com/u/file/140147355/Activity-4docx/?__chid=edf5cce9-8d00-4d7c-9736-e0de15859e28

https://www.coursehero.com/u/file/140144802/Activity-5docx/?__chid=e21a154f-25fd-44a4-9ba2-a586f11bf5da

https://www.coursehero.com/u/file/140144819/Activity-3docx/?__chid=ced4c59b-b4a7-4ab0-97cf-81c05bc99add

https://www.coursehero.com/u/file/140143339/Activity-1docx/?__chid=c74f13bd-2a31-4229-af68-03e3db665da7

https://www.coursehero.com/u/file/140143858/Activity-2docx/?__chid=27b86cb8-f956-4666-a763-7a6d01f3ff8b

https://www.coursehero.com/u/file/140145653/Module-8-Taskdocx/

https://www.coursehero.com/u/file/140143528/Module-7-Tasksdocx/?__chid=59231dfc-7e7e-439c-bf8a-f87f1270c1eb

https://www.coursehero.com/u/file/140145572/Module-5-Tasksdocx/?__chid=e0a28827-47c2-49b6-afa7-ec06f2d822c9

https://www.coursehero.com/u/file/140145615/Module-6-Tasksdocx/?__chid=6988649c-85d8-45bf-b5ea-a559fea84798

https://www.coursehero.com/u/file/140145566/Module-3-Tasksdocx/?__chid=4e56a18b-667f-41fd-a591-25e49d5a1457

https://www.coursehero.com/u/file/140145632/Module-4-Taskdocx/?__chid=4df6043b-3e54-4c9e-b097-5a32874a0aef

https://www.coursehero.com/u/file/140145318/Module-1-Tasksdocx/

Desired outcome: Removal of Uploaded Content

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2:06 am EDT
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Course Hero Course hero

Course hero tutor company fraud with their tutors they steal our earning by implementing harsh and fake policies to their Tutors.

They steal our earning on the basis of phone number verification process.

After completion of verification they will never give our earning which is a big amount for a poor tutor who work hard by providing their services to the company

Please help us

Desired outcome: Please refund our earning.

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3:21 am EDT
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Course Hero Course Hero - Can't withdraw available earnings - locked account due to verification codes

I have been a tutor in coursehero for a now. Recently, just this month of October 2022, my account was locked due to verification errors wherein I haven't received any codes eventhough I inputted the correct number. I have clicked the resent codes and then I was notified later on that the account was locked. I am hoping that you would unlock it and let me withdraw the remaining balance. I am really thankful for this platform since it helped me in my daily needs especially to my family.

Hoping a moderator is here to help me. Been in contact with the support system but to no avail. it has been two weeks now. I just want to withdraw my hard-earned money. Thanks in advance.

Desired outcome: unlock account so i can withdraw available earnings

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cj.o
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Oct 21, 2022 8:23 am EDT

Thank you!

They are currently unlocking accounts. Will take 2 weeks for them. At least.

TY Coursehero

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6:36 pm EDT
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Course Hero Course hero

I'm trying to log in to my course hero account using google and I'm getting a "Bad Request" message. And anytime I try to log in using my email and password it's saying they're incorrect even though they are not. I tried clicking the forget password button which takes me to a page to put in my email so I can receive a reset password link in my email, but the link never came.

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12:02 pm EDT
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Course Hero Can't withdraw available earnings - locked account due to verification codes

I have been a tutor in coursehero for a year now. Recently, just this mont of October 2022, my account was locked due to verification errors wherein I haven't received any codes eventhough I inputted the correct number. I have clicked the resent codes and then I was notified later on that the account was locked. I am hoping that you would unlock it and let me withdraw the remaining balance. I am really thankful for this platform since it helped me in my daily needs especially to my family.

Hoping a moderator is here to help me. Been in contact with the support system but to no avail. it has been two weeks now. I just want to withdraw my hard-earned money. Thanks in advance.

Desired outcome: unlock account so i can withdraw available earnings

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Thank you! They are currently unlocking accounts. Will take 2 weeks for them. At least. TY Coursehero

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3:00 am EDT
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Course Hero Deleting all the file links

I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.

THIS LINKS BELOW:

https://www.coursehero.com/u/file/71452881/FAICOL-NICHOLExlsx/

https://www.coursehero.com/file/71450836/quiz-2nd-chancexlsx/

https://www.coursehero.com/file/104816715/Problems-with-soultionsdocx/

https://www.coursehero.com/file/95050246/Assignment-31-P2-Treasury-Sharesxlsx/

https://www.coursehero.com/file/64986143/HOMEWORK-FINALS-NO-7xlsx/

https://www.coursehero.com/file/118940308/Acctg-002b-Module-3-MG2xlsx/

https://www.coursehero.com/file/121559514/Assignment-21-Shareholders-Equity-MG3xlsx/

https://www.coursehero.com/file/83263476/LESSON15docx/

Desired outcome: I'D APPRECIATE A RESPONSE.

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Update by Leo James Vasquez
Oct 24, 2022 6:31 am EDT

not yet responding

Update by Leo James Vasquez
Oct 13, 2022 3:09 am EDT

https://www.coursehero.com/file/123114313/illustration-for-different-class-of-stock-1xlsx/

https://www.coursehero.com/file/130420868/Berido-Shainie-Bien-C-BA21S3-Assignment-31xlsx/

https://www.coursehero.com/sitemap/schools/30-Harvard-University/courses/1440034-ACCT556/

https://www.coursehero.com/u/file/71452881/FAICOL-NICHOLExlsx/

https://www.coursehero.com/file/71450836/quiz-2nd-chancexlsx/

https://www.coursehero.com/file/123114313/illustration-for-different-class-of-stock-1xlsx/

https://www.coursehero.com/file/104816715/Problems-with-soultionsdocx/

https://www.coursehero.com/file/95050246/Assignment-31-P2-Treasury-Sharesxlsx/

https://www.coursehero.com/file/64986143/HOMEWORK-FINALS-NO-7xlsx/

https://www.coursehero.com/file/118940308/Acctg-002b-Module-3-MG2xlsx/

https://www.coursehero.com/file/121559514/Assignment-21-Shareholders-Equity-MG3xlsx/

https://www.coursehero.com/file/83263476/LESSON15docx/

this is against my school and delete it those links thank you and I appreciated

Update by Leo James Vasquez
Oct 13, 2022 3:06 am EDT

delete those previous uploads

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8:29 pm EDT
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Course Hero Tutor payout not made.

I have been a tutor for the website and recently I have been removed due to one student who banned me for unlocking a question I thought he was asking for. He reported me twice for the same question that triggered 2 warnings and caused me to be removed and course hero immediately banned me for that. I have almost 300$ but only gave me 20$. Still have more 300$ pending but couldn't withdraw even the available 20 isn't withdrawable.

Desired outcome: Give the pending money at least since I worked for that

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8:20 pm EDT
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Course Hero Pending and Available Earnings Withdrawal

I've been trying to withdraw my available funds since yesterday, I have funds above 20 dollars but I am not receiving any verification code on my cellphone number. I am sure that my number is correct, I am afraid of clicking send code too many times since I've seen some of you here got your accounts locked because of too many times of trying to verify the code. Kindly resolve please, I know you guys might have technical issues or something since my friend is trying to register and he does not receive any codes either. Its just that no one explains and responds to my emails on your tutor customer service . Thank you.

Desired outcome: Receive verification codes to be able to withdraw my funds.

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ANONYMOUS10808
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Feb 16, 2024 7:13 am EST
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Hi, did you solve your problem since then?

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6:19 pm EDT
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Course Hero Account disabled without notification

My account was disabled without notifying me about the reason. I have worked really hard towards my profile on coursehero. I have uploaded a huge number of documents. When i contacted coursehero through email they said i violated copyright. If i did why did you not tell me what document exactly? Kindly make my account work again. As I have contributed a lot towards course hero community by my hardwork

Desired outcome: Enable my account.

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9:27 am EDT
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Course Hero They have forfeighted my 350 dollars just for enteromh wrong otp

The platforms is designed to asked otp at each withdrawal and i enter a wrong otp by mistake and they have blocked me also forfeighted my hard earn money. I have asked multiple times to sort my problem but they denied by attached document. Its a scam and moderator are not helpful, i am tired of mailing them

Email id

vikas.[protected]@gmail.com

Desired outcome: I want my tutor account and my hard earn money..becouse it's a human mistake there must be a process.

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Update by Vikash333
Oct 14, 2022 12:17 am EDT

At least pay my hard earn money ...?

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1:17 am EDT
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Course Hero Deleting all my document uploaded in course hero

I just wanna request for deleting all the documents I uploaded in course hero. Once it deleted all my files I will also delete the account. Please do it asap because if my professors know about this I will suspend from school. I hope you understand but please remove ALL my files and I will delete my account and never use it again. Thank you

By the way I would like to first remove this file

https://www.coursehero.com/file/139593274/Pitchingpdf/

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Update by jfetrfbggb
Oct 03, 2022 2:13 am EDT

Title folder: CPE 32 32 - Polytechnic University of the Philippines

https://www.coursehero.com/sitemap/schools/72611-Polytechnic-University-of-the-Philippines/courses/16833943-CPE32/

Title folder: CPE 021 021 - Polytechnic University of the Philippines

https://www.coursehero.com/sitemap/schools/72611-Polytechnic-University-of-the-Philippines/courses/25253669-CPE021/

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12:15 pm EDT
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Course Hero Copyright and Intellectual Property

Hello,

I am an instructor. Unfortunately, neither some of the students nor this website respects copyright and intellectual property of the actual owners of these documents.

I want these files and any file related to me to be removed ASAP and in the future none of my course content should be allowed on this website.

Desired outcome: I want these files and any file related to me to be removed ASAP and in the future none of my course content should be accepted on this website.

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2:58 am EDT
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Course Hero Account ban and payment not received

I was selected as a Coursehero tutor in may 2022. I served here with full zeal and energy. I got many helpful ratings, therefore my helpful rating was 90%. On 26 September(2022), there was a pop-up message on my laptop screen showing, "your access has changed and you can no longer questions on Coursehero" and I was unable to withdraw my hard-earned earnings when tried to do so. I was distressed because I was unable to withdraw my 150$ balance. I emailed Coursehero tutor support team and they replied me with the following system generated email:

"Our records show that the account referenced has reached the maximum number of phone number verification attempts. As a result, the account has been automatically locked for security reasons. This decision is final and we won’t be able to re-open the account. Please also note that no further payments are obligated at this time."

It's happened only once that I put wrong code while withdrawal and for only this reason, they closed my account. When I searched about this incident on Google an Social media, I realized that Coursehero closed many accounts without any reason and prior notifications.

I think Coursehero is a scam. It is losing its fame day by day. I will not recommend Coursehero to anyone. Now, I am applying for other platforms for tutoring, and I am assure that there will be better platforms than Coursehero.

Desired outcome: They should reactivate my account and should give my hard-earned earnings.

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Update by Ihtsham Ali
Sep 30, 2022 3:25 am EDT

Coursehero has worst tutor support team. Their replied emails are system generated and same to everyone. They are banning accounts for security reasons, what a spam by this company. They are even unable to return our hard-earned earnings. I will complaint against them on every forum.

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Master Buten
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May 03, 2023 6:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account is also closed without a specific reason, I was working with their platform for nearly 1 year, and I have $190+ in my account pending, yet I'm not able to withdraw it because they locked my account which prevents me from logging in to their platform, I have lots of loans to pay and now I'm depressed. They say that you will be able to withdraw your remaining earnings but it's a lie. Their reason for closing the accounts is generic.

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9:15 pm EDT
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Course Hero I'm complaining about my account

Who can help me to retrieve my account? I accidently entered one digit wrong of my phone number for verification which needs to be done before every withdrawl. Before that also I have withdrawn some amount using same number.

But after entering wrong number, I tried again using correct number, It showed that my number cannot be verified and contact tutor support.It was locked immediately, how's my earnings 😭

Moreover they have also snatched my answering rights.😭 What kind of policy is this that due to security reasons they cannot give me my earnings. 😭

If you have any suggestion for what can I do, where can I appeal please let me know. 😭😭

Desired outcome: Please give back my account. Its only by accidentally mistake 😭

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Ihtsham Ali
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Sep 30, 2022 3:15 am EDT

Same happens with me😭

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1:21 pm EDT
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Course Hero Remove all the documents I uploaded

good day mam/sir,

i am humbly requesting you to please remove my uploaded files in your site as soon as possible. especially our research paper mentioned below. it may cause problem to me personally especially in my school.

Please help me.

https://www.coursehero.com/u/file/168957430/BUSN732-WritingAssign1Fall2022Sept13docx/

https://www.coursehero.com/u/file/168957767/Common-conjunctions-subordinators-and-complex-sentencespdf

https://www.coursehero.com/u/file/168958858/INTL711-Introduction-Week-1-Entrepreneurship-Innovation-and-Economic-Development-Fall-2022pdf/

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12:09 am EDT
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Course Hero Remove the file I uploaded

good day mam/sir,

I am humbly requesting you to please remove my uploaded files in your site as soon as possible. especially our research paper mentioned below. it may cause problem to me personally especially in my school.

https://www.coursehero.com/u/file/168957430/BUSN732-WritingAssign1Fall2022Sept13docx/

https://www.coursehero.com/u/file/168957767/Common-conjunctions-subordinators-and-complex-sentencespdf

https://www.coursehero.com/u/file/168958858/INTL711-Introduction-Week-1-Entrepreneurship-Innovation-and-Economic-Development-Fall-2022pdf/

please help me

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review Tutor account and funds was posted on Dec 1, 2024. The latest complaint Complaint against course hero for my tutor account was resolved on Nov 28, 2024. Course Hero has an average consumer rating of 4 stars from 1667 reviews. Course Hero has resolved 504 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 12, 2024
  7. View all Course Hero contacts
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category

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